Brown and Merry Hertfordshire reviews

★★★★★ 5/5

Google

Ellie and Emily went above and beyond in searching for a short term let that allowed dogs. They proactively found possible solutions and were always prompt and courteous. I would recommend the Tring branch as the place for your next letting 👍 …

Martyn · 19 November 2024

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 5/5

Trustpilot

5 star service

Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.

Emily · 11 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

Sold our 3 bed village property with the Tring Branch in early April and achieved asking price in relatively quick time. The process through initial listing to completion was smooth and professionally handled by Jamie and team. We've been left very impressed by the overall experience.

R · 12 August 2024

★★★★★ 5/5

Google

I would like to extend our thanks to Tom Porter at the Tring branch of Brown and Merry. I would fully recommend Brown and Merry who managed our sale and purchase and succeeded in getting me and my family in to our dream home. Thank you.

Theresa · 27 June 2024

★★★★★ 5/5

Google

We used Brown & Merry for a rental property. Ellie made the process incredibly smooth and her positivity and excitement that she shared with us was a lovely personal touch. She made the decision run smoothly and was able to help secure us a wonderful property that we’re very happy with. An excellent estate agent. Thank you Ellie!

Emily · 1 October 2023

★★★★★ 5/5

Google

Had a fantastic experience with the team in Tring! Huge thanks to Jamie D for his great work progressing a challenging exchange. The entire team made the whole process as smooth as it could have been. Highly recommend Jamie and the team for their service!

Tom · 27 June 2024

★★★★★ 5/5

Google

Me and partner recently brought a property with Brown and Merry and received a great service. Zack and Charlotte were very helpful during the viewings and Yvonne was superb with keeping us updated with how the sale was progressing. A big thank you to the whole team for an excellent and professional service!

Holly · 30 December 2023

★★★★★ 5/5

Google

Ellie has been a superstar in helping us arrange a rental property. Always prompt with replies to my queries and genuinely as excited as we were when it was all confirmed. Highly recommend this team!

Kerry · 10 November 2024

★★★★★ 5/5

Google

I can highly recommend Brown and Merry. Ellie was super amazing helping me find a rental property. I was always keep up on everything I needed to know and the transaction was floorless. Ellie is amazing xx

Jules · 3 October 2024

★★★★★ 5/5

Google

The Lettings Team at this branch have been very slick and have provided excellent customer service to my partner and I (as tenants) which is practically unheard of!! I was unable to view a rental property until the following week and following a couple of unsuccessful viewing sessions, as they promised in this scenario, they got back in touch with me to arrange a viewing and believe me as soon as I was in the property I knew I had to have it so was chomping at the bit to get it off the market ASAP!! They have been very accommodating to our timetable and have work diligently and hard from end-to-end to get us into the property in record time! Jo is clearly an excellent leader and communicator as all three team members cross-covered all stages of progress and at no point did we need to either wait or repeat ourselves! I would highly recommend this agency and hope to use again in the future!

Emma · 19 November 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.

Lorna · 11 February 2024

★★★★★ 5/5

Google

Ellie and Emily at Brown & Merry Tring were absolutely amazing in securing our rental, and went above and beyond in making the process as smooth as possible. A lovely, friendly team who made what is usually a stressful process very streamlined and stress free. Thank you!!

Kaitlin · 28 February 2024

★★★★★ 1/5

Trustpilot

We contacted brown & merry through…

We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.

Vincent · 10 January 2024

★★★★★ 5/5

Google

I worked with Ellie, Emily and Joanne on my recent rental and they were all fantastic! Really accommodating, fast at replying, and made the whole process really easy.

Bethany · 21 December 2024

★★★★★ 5/5

Trustpilot

Brown & Merry Hemel Hempstead…

I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.

Elizabeth · 1 January 2024

★★★★★ 5/5

Google

Throughout our journey to getting our flat. The whole experience has been nothing but stress free/simple and reassuring. My partner and I were on a tight time schedule as we’ve just moved into the area from Scotland due to work and the Agency have been nothing but super helpful every step of the way. We’ve worked along side many agents and by far Brown and Merry in Tring have been the best we’ve worked along side. Biggest shoutouts to; Emily, Jo, Ellie (Tring) and Amir (Berkhamsted) for all of their help. Super lovely People that helped us. Super responsive and great personalities to all them. In addition, to our move in date. We received a lovely little hamper with goodies and helpful vouchers to get us started in our lovely new flat:) We appreciate everything team, thank you for everything!

Marc · 24 September 2024

★★★★★ 5/5

Google

I had an outstanding experience with my lettings agent, Vickie. She was incredibly professional, friendly, and attentive from start to finish. Truly one of the best agents I’ve ever met. She went above and beyond to help with my rental, and …

Amy · 16 December 2025

★★★★★ 5/5

Trustpilot

I bought through B&M Aylesbury 5 years…

I bought through B&M Aylesbury 5 years ago & they were fantastic. I dealt with Edward who was nothing but amazing throughout my search, the negotiations & purchase. Always polite, prompt, easy going, positive & responsive.

Rockerfella · 9 September 2025

★★★★★ 5/5

Google

Brown & Merry have been incredibly helpful throughout this process, especially Ellie!! She has been extremely professional with helping me secure my very first flat. I cannot be more grateful.

Kayla · 17 October 2024

★★★★★ 5/5

Google

Ellie was a great help and super friendly! She replied very quickly to our emails and was so helpful with any questions we had. Thank you for helping us rent our first home :) x

Julia · 27 July 2024

★★★★★ 5/5

Google

I have been renting with Brown and Merry for a few years now and I have always found them really helpful and on the ball. Ellie has been a pleasure to deal with over the years and have no hesitation in recommending Ellie and the Team :)

Candice · 30 November 2023

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023