Trusted Agent profile · Hertfordshire
★★★★★
567 reviews across 2 platforms
Third Floor St. Peters House, 45 Victoria Street, St. Albans, Hertfordshire, AL1 3HZ
British Homesellers's office in Hertfordshire, at Third Floor St. Peters House, is rated 4.7 out of 5 across 567 reviews on two platforms, including 102 Google reviews rated 4.7.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleExtremely happy with the level of professionalism and dedication shown by all the staff at British Homesellers. A very big thank you to Robert Love who went above and beyond during the transaction and did all he could to help and assist at all times.
4/5
TrustpilotWe purchased our house through British…
We purchased our house through British Home sellers.Danielle was always pleasant & quick to reply when we had any queries or updates.We had no chain or complications so the sale was relatively quick & hassle free.
Hi Lana!Thank you and Danielle was pleased to see your comments! We wish you all the best with your new property :)Kind regards, British Homesellers
5/5
GoogleI recently purchased a house through British HomeSellers, and I had a fantastic experience. Robert L and Molly E were exceptional, providing excellent service and support every step of the way. They were always quick to respond to my emails … More
5/5
TrustpilotAll round great service
All round great service. Unfortunately, the house purchase was particularly drawn out as the circumstances surrounding the sale were unsavoury to say the least. However, Charlie and Charles kept in constant touch and dealt with any matters promptly. Even when I vented my frustrations (due to no fault of theirs), Charles was able to reassure and calm me down which is no easy feat! Very well done.
5/5
TrustpilotGood communication
Good communication, polite and helpful staff. Charles was especially helpful and it was very useful to be able to text him! When we were looking for somewhere to buy, out of the many estate agents we contacted about properties we were interested in, British Home Sellers were the only ones who we recieved good response from, which ultimately lead to us buying the property with them!
5/5
GoogleReally Happy with my experience with Alex & the rest of the team at British Homesellers. Any questions or information i needed Alex was quick to find out & get into contact with me. Very helpful & friendly service. A* Service. Thank you
5/5
GoogleBritish Home Sellers have been fantastic from start to finish. Throughout the process of buying a property they advertised in West Sussex, they’ve always been quick to respond to any questions and kept me fully updated at every stage. Their … More
5/5
GoogleMy experience with British Homes has been Positive, i found them very professional at all times And gave me updates on the buying of my flat They alway returned my phone call when I left a message, and where polite at all times
5/5
Googleit was a pleasure to work with all the team at British Home sellers. they are very professional and helpful and went out of their way to help complete a very complex sale. I am definitely going back to them and will use their recommended in house/ technical services to make the deals even smoother. they are one of the very few who will take personal interest and help you out throughout the whole sale or purchase of the properties making it much easier. (Syed Shah)
5/5
TrustpilotGreat service for a first time buyer
As a first time buyer, British Homesellers made the process very easy and dealt with viewings and questions we had incredibly quickly. They use a text service to contact you which was really useful to someone like me who can't always answer the phone. The service after the sale has completed is also very helpful. I often spoke to Alex who was great THANKS
5/5
TrustpilotReally Happy with my experience with Alex & the rest of the team
Really Happy with my experience with Alex & the rest of the team at British Homesellers. Any questions or information i needed Alex was quick to find out & get into contact with me.Very helpful & friendly service. A* Service. Thank you
2/5
TrustpilotWe would not recommend British…
We would not recommend British Homesellers, we were told they could easily sell our flat within 3-4 weeks. It was on the market with them for about 2 and half months and we had 3 viewings and I had to chase up the feed back from them. I found the commutation poor and once I gave our 30 day notice we didn’t get another viewing! Don’t get me wrong when you could get hold of our guy who looked after our flat he was very friendly but I think maybe they have too many on their books so you don’t get the service you expect!Just think on, if it sounds too good to be true, it normally is!!!Thank you for your reply, just to let you know that my property was not so hard to sell after all as we changed to another estate agent and sold within 2 days!!!
Thank you for your review and we are sorry for your experience. We can promise, we do care about getting results for every customer. Although we're successful in the vast majority of cases, occasionally we find a property harder than expected. It is for this reason we never charge customers until we get a result they are happy with. We are sorry & we will learn from this experience. We wish you the very best, British Homesellers Team
5/5
GoogleWe just completed on purchasing a house with British Homesellers last week and from they very beginning they were absolutely great. Our main contact throughout the process was Robert Love, who was super helpful from start, to finish. Quick to reply to emails/phone calls, and always able to answer any queries we had. He made the entire purchasing process much simpler and stress free as he possibly could. Thank you for all of your help.
5/5
TrustpilotVery good experience with our purchase
We bought a house that had been advertised with British Homesellers. Our experience was very good from start to finish. Alex and Charles were both excellent at keeping us updated. Very smooth transaction.
Hi Christine, Thank you for your review. The team always enjoy seeing customers happy and Alex & Charles appreciated your comments :)Kind regards, British Homesellers
5/5
TrustpilotI cannot praise British Homesellers…
I cannot praise British Homesellers and,
Hi Alison, Thank you so much for such a lovely review! It was a pleasure working with you and I wish you all the very best for you and your family with everything moving forward, Kind regards, Alex and the whole team
5/5
TrustpilotFantastic Experience
A buyer's perspective. British Home Sellers offer and excellent, efficient service. Great, regular communications throughout the process, without ever coming over as 'that pushy' Estate Agency. Special mention to Robert Love, Tara Hamilton, Molly Ewen, and William Gale for their help, assistance, and professionalism throughout. They are an excellent team.I highly recommend British Home Sellers.
5/5
TrustpilotGreat experience!
We just completed on purchasing a house with British Homesellers last week and from they very beginning they were absolutely great. Our main contact throughout the process was Robert Love, who was super helpful from start, to finish. Quick to reply to emails/phone calls, and always able to answer any queries we had. He made the entire purchasing process much simpler and stress free as he possibly could. Thank you for all of your help.
5/5
TrustpilotReally friendly service
Really friendly service, easy to contact and great communication. I am a first time buyer and Alex made the process really easy for me and by also providing contacts for solicitor. Highly recommend!
Dear Oonagh,Many thanks for the positive review. We're happy to hear your first ever home purchase went so well! Wishing you all the best moving forward.Kind Regards,British Homesellers
1/5
TrustpilotOver promised and under delivered
From a buyer's point of view, they seem very old fashioned and make unrealistic promises to sellers. (The seller themselves said they promised the earth and didnt deliver either the price or timescales quoted).Following a promise of a response, them not replying for days on end, it has caused me to pull out of a property purchase that was within 5% of asking price, and had been on the market for over 2 months (bearing in mind they promise sales within a month). A simple courtesy call would have been expected at the very least. Found some of the "negotiators" very short and brusque, bordering on impolite. My advice to potential home sellers is to avoid this company and the high fees and choose another estate agent that doesn't promise the earth and not deliver.In response to their response:They have discredited themselves by outright lying in their response. They have categorically NOT tried to contact me regarding my experience. They also did NOT keep me up to date with their customers feedback. Proof of all of this can be provided. I would also note, by "progressed well" they do not mean sold.I also find their tactic of reporting my review claiming "defamation" before it was reviewed by TrustPilot and determined not to be defamatory an underhand tactic. Is this the type of company you want dealing with the largest transaction of your life?Further to this, they have just reported my review AGAIN as of 3.11.20 with the aim of having my negative experience taken down, and yet again TrustPilot have decided it does not breach their terms. Very underhand and deceitful tactics throughout.
Dear Andy, In response to your 2nd part of your review, thank you for your time just now.I appreciate you taking the time to take me through what happened. I hope it comes across that I & we care about what we do, but will occasionally get it wrong. This was one of those instances. We were slow to get back to you due to our clients delay in rejecting your offer and importantly didn’t keep you up-to-date over that period.I will continue investigating this as I do not want any customer to feel like they are not getting the very best customer service. I’ve spoken to our client regularly and they are happy but appreciate they may well have said different to you.I’m sorry for your experience and wish you all the best.Kind regards,William @ British Homesellers.
2/5
TrustpilotWe would not recommend using British…
We would not recommend using British Homebuyers. We went with them as they told us they had a list of investors to buy but this never materialised. They charged twice as much as our local estate agents, they listed our property with minimal details, were not available to do viewings or take photographs and would not hold the house keys on the completion date. So we are not sure what service we paid the the high fees for. British Homebuyer's staff were all very polite on the phone and by email but we had to continually prompt them to chase up our buyers and complete the sell as quickly as possible.
Dear Mrs Heaton, Thank you for your review and we're sorry for your experience. We always set sincere expectations as hate to be in a position we fail to generate results. This is why we believe it's important our customers are never tied, obligated or out of pocket.We typically sell the vast majority of our customers properties quickly, but in rare instances such as this, struggle to get buyers interested at the price we expected. We will learn from this experience.We are at least glad you found our team polite :)We wish you the very best. Kind regards, British Homesellers
1/5
TrustpilotHugely Disappointing
We were hugely disappointed by the service provided. The slick sales talk was impressive and the sales guy succeeded in creating an impression with us that we were in safe, professional hands. After committing, our case was handed to a Case Handler. Through the next four weeks we heard absolutely nothing from this gentleman, not one phone call updating us on progress. And sure enough, when we gave notice to quit, the original Seller confirmed that British Homesellers (and I quote) "had dropped the ball, which happens from time to time." Well, I wish I'd been informed of that during the slick sales talk. We feel that we wasted six weeks and under no circumstances could recommend this firm to others. As others have experienced, I'm having my review repeatedly bounced back, an effort to prevent its being published, I believe.
Dear Mr Hall,Thank you for your feedback and we are really sorry and saddened by your experience. We can see end of July you raised this with William, and he agreed and apologised we had dropped the ball our end as all our customers should get regular communication. He raised an enquiry here to investigate and learn from what went wrong. Although the majority of our properties sell quickly, we found your property tougher than expected and did not get the interest levels we expected. We will learn from this and again we are really sorry and wish you all the best in selling.With regards to your closing statements, it is standard process of us to use Trustpilots Find Reviewer process so that we can correctly identify clients (prior to using this we only have the name Mr Hall for which there could be many matches). It is important we know who the review relates to so that we can thoroughly investigate any criticism received via review platforms and improve our services in future.Kind regards,British Homesellers
2/5
TrustpilotGood sales - Very Poor After Sales Care
We reached out to British Homesellers after our first sale had fell through due to Covid back in April. We went on the market with BHS in the middle of May and they sold our property on the 10th June. They got a lot of people through the door and continued to get us viewings. Rob worked hard to provide a great service but was clearly very busy. After we had sold I was told my sale would be handled by the progressions team. I was told I would be contacted with updates, chasing to get the sale over the line, communicating with solicitors on our behalf etc. This didn’t happen and I just ended up chasing all parties. They sold my property for which I’m thankful for but I am very disappointed in the after sales care that we didn’t receive. They even contacted my buyer to ask them to call me to discuss what to do with the keys. (Why can’t they call their client to find out and let the buyer know) - still no call to this date and not even a call to say congratulations on completion. In summary sales care was good, after sales care was very poor and not worth the £3k + that we paid them. (I would give 2.5* but no option to half star.)
Dear Mr Portman, Thank you for your review and we're sorry for your experience. We're glad we got your property sold but really sorry for your experience through the progression to completion. We pride ourselves in supporting our customers from start to finish and we will investigate what went wrong our end to better what we do. All the best, British Homesellers
5/5
TrustpilotSo very professional , the whole team worked as one efficient unit .
So very professional . The whole team seemed to be on the same wavelength , and each one , even if it was the first time we had communicated , was aware of my situation and needs . The team gave me hope , and made me feel at ease . Everything I requested was discussed and if agreed was completed / updated by British Homesellers . I am convinced that if CORONAVIRUS had not happened , we would by now be old acquaintances , as everything would have been completed in a timely manner and both parties would have been happy with the outcome . It is possible , if the virus is conquered to a certain extent , and my needs are still to go through with my wish of living in Spain (even the same house , with the proceeds enabling a full structural repair) that we will be working together again early in 2021 . Let us all forget 2020 ! I thank you sincerely for all your hard work on my behalf , and wish you all the best for the future .
Dear Mr Scot-Davies,Many thanks for such the positive review. We're glad we were able to help out in such difficult times, fingers crossed you'll be able to enjoy your dream of moving to Spain soon.Wishing you all the best moving forward.Kind Regards,British Homesellers
5/5
TrustpilotHouse Purchase
We purchased a new home through British Homesellers and had a very positive experience. Alex (agent handling the purchase) was very polite and professional and we felt in good hands through the process. Excellent service through out.
Hi Claire and Russell,Thank you so much for your review :)It was a pleasure working with you both and I wish you all the best with everything moving forward.Kind regards,Alex & the team
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