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★★★★★
218 reviews across 3 platforms
28 Maidenhead Street, Hertford SG14 1DR
Kings Group's Hertford office at 28 Maidenhead Street is rated 4.0 out of 5 across 218 reviews on three platforms, including 144 Google reviews rated 4.7. The 13 Facebook and 61 Trustpilot counts are for the whole business. Checked 9 October 2026.
144
Reviews on Google
This office
13
Reviews on Facebook
Business-wide
61
Reviews on Trustpilot
Business-wide
Every review we hold for the Hertford office, from every platform, shown as written. First names only.
5/5
GoogleKings in Hertford have been extremely helpful with my search for a property and I would recommend them highly. In particular Charlotte has been very helpful throughout as she updates me regularly on all properties that they have and always responds to any queries I have very swiftly.
Hello Aaliyah Thank you for taking the time to leave your positive feedback. It is a pleasure … More
5/5
GoogleVery prompt and helpful estate agent. Very thorough during viewings. Very quick to answer queries. Definitely recommend. Couldnt fault him Thanks Louis
Hello Clare Thank you for your positive review. The team really appreciate your kind feedback. … More
5/5
GoogleThank you Brodie. 5 star service - kept to all promises, great communication and even done her bit to make sure everything was running smoothly outside of working hours. Easy, efficient process.
Hello George, Thank you so much for taking the time to post a review. The team really appreciate it .Thank you for being such a great client to work with. Kind Regards All the team at Kings Group
5/5
GoogleRoss and Brandon were so helpful when we were looking to buy through them recently. They are so supportive and they make sure you are completely happy with the service from Kings, it’s great to find such a personable and friendly team …
Hello Gabriella Thank you for your lovely words in your review. Great to hear your experience … More
5/5
GoogleHad a great experience with Rosy, she was so helpful and friendly and quick to reply to any questions. Thank you Rosy!
5/5
GoogleWe have spent the last ten days viewing properties for our relocation back to Hertfordshire. Ross has been amazingly helpful and patient in an often stressful time. He always got in touch with us with properties he thought would suit us. …
Hello Gillian Thank you so much for your lovely kind words in your review. Great to hear … More
5/5
TrustpilotTHE KINGS WE TRUST
TEAM PROFESSIONAL Kings Hertford Road Enfield Branch, I would definitely recommend using them. Everyone the team are so friendly and very helpful Particularly Suwit and Danish. Great Customer service!
5/5
GoogleThank you Christian, Louie and Charlie for all your help with buying our first home! The team were very helpful, communicative and were always happy to help. Thanks all :) Eleanor and Jack
Hello Eleanor Thank you for your 5 star review and for choosing Kings Group to help you purchase your first dream home!! It was a pleasure working with you both! … More
5/5
GoogleUtterly professional and helpful throughout our experience. Ross was always helpful and clear with any questions we had. He also kept us updated via email and ensured that we didn't miss out.
Hello Emily Thank you for your 5 star review. It was a pleasure working with you. Kind Regards … More
5/5
GoogleRoss was very helpful in arranging the viewings of 3 properties in Hertford and Ware this weekend. He was very attentive and picked up very quickly on what we were looking for.
Hello Kelly Thank you for your positive review. It is a pleasure working with you on finding your perfect home, … More
5/5
GoogleI couldn’t recommend Ross and Brandon at Kings highly enough! Fantastic team, with their energetic and professional approach to selling my property. After having a bad experience with my previous agent, they made me feel very welcome. They …
Hello Simon WOW! Thank you so much for your fantastic review! It was a pleasure working … More
5/5
GoogleBig thanks to the team at kings, especially Harrison who was perfect from the start!
Hello Ruby Thank you for taking the time to leave your 5 star review. All the team really appreciate your feedback. Kind Regards All the team at Kings Group, Hertford
4/5
TrustpilotReview of Kings Letting Agency Enfield Town
Review of Kings Letting Agency Enfield Town I’m giving Kings Letting Agency only 4 stars instead of 5. We rented our flat in Enfield for a number of years and found the agent able to achieve a decent rent, found traders when we needed repairs, sorted out the gas inspections and generally looked after the invoicing & documentation to an acceptable level. There are 2 things that let them down after we decided to sell the flat for reasons not associated with Kings. We had agreed a refund arrangement of the tenancy agreement set-up costs with Kings if/when the tenant moved out of the flat before the expiry of their years contract to buy their own home. We had agreed this with the tenant & Kings before the beginning of their tenancy. There was some unseemly retraction of this arrangement, when we came to sell the flat, until Kings realised that we had an e-mail from them, agreeing to this. Also, the tenants left some rubbish and we claimed the cost of a removal company to take it away. It took Kings 2 months to get our money back from TDS, despite paying for the removal ourselves and repeated requests for a payment out of the tenant’s deposit.
1/5
GoogleAwful customer service from the lettings team ... seemed distracted and off hand .. I am self employed and they would not countenance anyway that I could be a Tennant despite me having a significant income and assets
Hello Matt, Sorry to hear you have been unhappy with the service received. We have looked into your comments and unfortunately you did not meet our referencing criteria, the company we use for referencing have exceptionally strict guidelines - which doesn’t include assets. I believe our lettings manager did provide other referencing companies that we have used in the past that you may be able to pass referencing with to try to help out when we know we was unable to. We ask such questions prior to viewings to ensure you are able to proceed as holding deposits are non refundable if you fail referencing so the team was ensuring this did not happen to you. We wish you the best with your property search and apologies we could not assist on this occasion. Thank you Kings Lettings Hertford
5/5
GoogleRosy from the Kings Group was extremely helpful throughout the moving process, from the start going an extra mile to organise thorough information booklets that answered every query we had, all through to keeping on top of our document signing and helping answer queries on setting up our bills. Amazing service would highly recommend!
Hello Georgetta, Thank you for taking the time to leave your 5 star review. All the team really appreciate your feedback. Kind Regards All the team at Kings Group
5/5
GoogleI would like to thank you Louie to help us go through the whole process of buying our first house. It was pleasure to work with you.
Hello Kamila Thank you for your positive review. It is a pleasure working with you on your first property purchase. … More
5/5
GoogleSelling a home during a bereavement can be a difficult time. Louie and Harrison at Kings Group, Hertford, have made the entire process effortless. They have explained everything with patience, understanding and a much needed sense of humour. Efficient and professional with good knowledge of the local market - highly recommended. (Simon Tagg)
Hello Simon Thank you for your lovely words in your review. Pleased to hear we were able to help make the sale process as smooth as possible for you during a difficult time. Kind Regards All the team at Kings Group, Hertford
5/5
GoogleRoss has been showing us around a few properties to hopefully find out first home - He has been very helpful so far on our journey.
Hello Georgia Thank you for your 5 star rating. Thank you for choosing us to help you find your dream first home. … More
1/5
TrustpilotLack of communication and failure to act on repairs
As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent. From the start of the process, they didn’t even know if they had received my deposit or not which is quite concerning when you’re trusting them with a large amount of your money. Due to this, I specifically asked for an invoice for my rent each month which has yet to appear despite being in the property for four months. Repairs that were reported months ago still haven’t been fixed, and you can only expect to get any information about what’s going on if you are the one to chase it up and send emails. Beyond that you won’t hear from your property manager unless they need something from you or think you are in the wrong. At that point you can expect a generic email template in a different colour and font than the rest of the email, which will be spelt incorrectly and half the time not really make any sense. I was left with no working toilet in the property for ten days due to the incompetence and lack of attention of Kings. They then tried to put the blame onto me for not reporting it despite me having done so. It’s been extremely disappointing that they can’t take responsibility for this failure. The experience I have had with Kings will make me move out of the property at the earliest possible time just to avoid having to work with them again. Do not rent with Kings if you want anything done!!
5/5
GoogleThank you Brodie. 5 star service - kept to all promises, great communication and even done her bit …
Hello George, Thank you so much for taking the time to post a review. The team really … More
5/5
GoogleWe’ve had the pleasure to be working with Harrison on our first purchase. Harrison has kept us in the loop as we negotiated the purchase price each step of the way. Having had our offer accepted, we look forward to the next steps with Harrison’s guidance towards completion.
Hello Jon Thank you for your lovely review. It is an absolute pleasure working with you on your first property purchase and we hope it was worth the wait. Congratulations again. Kind Regards All the team at Kings Group, Hertford
5/5
GoogleRoss is a very professional agent who is punctual, approachable and efficient. He really goes the extra mile with customer service.
Hello Annalisa Thank you so much for your lovely review. Thank you for being a great client to work with. … More
5/5
GoogleKings Group has been very helpful to me. They helped me secure a property with no stress at all when I was looking for one. Now I am comfortable, the area is nice and secured. I love my new home. They even helped me find a better utility company. These guys are amazing.
Hello, Thank you for your kind review, It was a pleasure working with you. Kind Regards All the team at Kings Group Hertford
1/5
TrustpilotVery unprofessional and dishonest!
Very unprofessional and dis- honest company! Please stay away. They lie about property details and do not accept wrong doing nor rectify and your left with the fees you've wasted your money on! Negotiator Nlandu Mata, Sales Progressor: Deborah Hegarty, Manager: Daniel Wells and Director Roydon Weekes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kings Group's Hertford office has 218 reviews across three platforms: 144 on Google, 13 on Facebook (across the whole business), 61 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Kings Group is rated 4.0 out of 5 across all 218 reviews, and 4.7 out of 5 on Google from 144 reviews, checked 9 October 2026.
Kings Group, 28 Maidenhead Street, Hertford SG14 1DR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.