Kings Group reviews

★★★★★ 5/5

Trustpilot

Charlie is a different type of estate agent

Selling a property is rarely straightforward, and mine took a long time to get across the finish line. But looking back, I have to hold my hands up and give absolute credit where it is due, Charlie Christou is in a league of his own. When you work with an estate agent, you sometimes wonder if they are just there to make their commission. Of course, this is their job, but Charlie earned every single penny of his, and then some. Most agents do the bare minimum and shrug their shoulders when things get complicated. Not Charlie. He went way beyond the call of duty. You wouldn't normally expect an estate agent to coordinate with building regulators, liaise directly with builders, or act as an errand boy to let contractors in and out of a property. Yet, Charlie handled it all without hesitation. He took calls from me well outside of office hours just to clear things up and give me peace of mind. From our very first encounter, he was a man of his word. He delivered on every promise, deeply understood the local market, and knew exactly how to target the right clientele for the area. Because of his hard work, the volume of viewings was incredible, so much so that if the property hadn't been vacant, the day to day turnaround would have been spinning our heads! A huge shoutout to the rest of the Kings crew, too, who were absolute stars throughout. Having used a few different agents in the local area previously, the difference in professionalism, patience, and work ethic with Kings Group is night and day. Yes, their fees might be slightly higher than some others out there, but once you experience the level of service Charlie and the team provide, you completely understand why: you get what you pay for, and they deliver excellence. I have zero complaints, only massive gratitude. Charlie, thank you for your relentless graft, your integrity, and for getting the job done.

Kiri · 30 September 2026

★★★★★ 5/5

Google

We recently spoke with Louie Lodge at Kings about a property we were interested in. Although we didn’t end up viewing it, we felt it important to leave a review because of how impressed we were with his approach . Louie was incredibly polite , professional - and most importantly - honest . He told us upfront about some issues with the property that could have easily been glossed over, and really appreciated his transparency . It’s rare to find someone in this industry who helpful and honest . Thank you Louie - we wouldn’t hesitate to deal with you again or to recommend you to others 🙏🙏

Stavroulla · 16 September 2025

★★★★★ 5/5

Google

A True Gem 💞 Thank You, Brodie! ⭐⭐⭐⭐⭐ I honestly can’t thank Brodie Clark enough for the outstanding service she provided during my rental application process. From the very first interaction, she exuded warmth, professionalism, and genuine care. It wasn’t just that she processed my application quickly, it was the way she made the entire experience feel effortless, smooth, and human. In a world where dealing with rentals can often be stressful and impersonal, Brodie was the complete opposite. She went above and beyond at every stage. Her attention to detail, responsiveness, and emotional intelligence are rare and deeply appreciated. Brodie doesn't just do her job, she elevates the entire process. She’s one of those rare people who leaves a lasting impression simply by being outstanding at what she does and how she does it. If I could give more than five stars, I would. Brodie, thank you for your kindness, efficiency, and support, you turned what could have been a stressful process into a breeze, and I’ll always be grateful for that. From a grateful tenant 😊 Sharon Muzangwa

Hollay · 11 September 2025

★★★★★ 5/5

Google

Rosy O’Brien is absolutely amazing, caring, helpful, dedicated, and incredibly efficient. She helped me achieve in just one day what other real estate agents and agencies couldn’t accomplish in two weeks. I’m extremely grateful for her support and highly recommend her services.

Caleigh · 13 June 2026

★★★★★ 1/5

Google

Rosy was very pushy when we expressed interest in the property, kept telling us to do everything asap asap asap. The property had an absolute nightmare neighbour who made it hell for us to live next door to, he always threatened us about telling the landlord to kick us out. We never knew what a nightmare neighbour was until we rented with Kings. They were very unsupportive throughout the tenancy. Brodie is particularly rude and patronising.

S · 11 July 2025

★★★★★ 5/5

Google

"I had a truly fantastic experience with Rosy from start to finish. She was absolutely wonderful! Rosy was professional, friendly, and incredibly dedicated, ensuring the service was remarkably fast. Thanks to her swift action and support, I successfully ended up letting the flat she showed me. Rosy made the entire process stress-free, and I highly recommend her and Kings Letting to anyone looking for a property!

Asamo · 17 October 2025

★★★★★ 5/5

Google

We've had a great experience renting with Kings Group, Hertford. Rosy kept us informed every step of the way, communication was on point, email replies were quick, the referencing process basically took a day and now we have our keys to our new home. Thank you Rosy for your consistency in communication and thanks to Kings Group for making all this possible, my family and I are forever grateful.

Stephanie · 16 September 2025

★★★★★ 5/5

Google

Summer and her team where very helpful and offered excellent services to me while processing my renting process and move into my new apartment in Hatfield. I appreciate their effort and professionalism. Will highly recommend them.

Favy · 16 March 2026

★★★★★ 5/5

Trustpilot

What can I say about Ben

What can I say about Ben? He is beyond brilliant! His communication skills are perfect. Always answers quickly and this is essential when dealing with a stressful situation such as a house move. He's a tall man with a big heart!! Thank you Ben!

Stella · 14 August 2026

★★★★★ 5/5

Trustpilot

AMAZING A++++++

Where do I start.. Ben has been absolutely incredible throughout my house move process. We had challenge after challenge and without Ben I am sure our chain would have fallen through! Friendly, professional and went over and above to make it happen! Could not rate enough!!

Chrystal · 30 July 2026

★★★★★ 5/5

Google

My Agent was very helpful. She is the one who called me when she found a place she knew wouldsuite my needs. True to that, I fell in love with place the moment I saw it and am so grateful to Rosy. She held my hand all the way until I moved in as it was my first rental property. I am happy to say I have settled in well. The place is beautiful, the neighbourhood is good and I am happy. Thank you team Kings. Bless you!

Bekkie · 27 August 2024

★★★★★ 5/5

Google

I honestly can’t thank Rosy Brien enough for the outstanding service she provided during my rental application process. I also want to appreciate the lettings teams of Kings group for their support in this process. Thanks so much Kind regards Olusola

GOODNESS · 13 October 2025

★★★★★ 5/5

Google

The experience I have had with Kings Group is amazing. Couldn't be more helpful and accommodating. Anything I needed they did their utmost to sort it out as fast as possible and I couldn't be more grateful for that as they really helped me through the situation I was in. Special thanks to Rosy and Brodie who were so helpful and responsive during the whole moving process

Ryan · 27 August 2024

★★★★★ 5/5

Google

Following a viewing of another property, Rosy kept me informed of other upcoming properties and helped me to secure the right property very quickly. From getting details of a property to viewing and referencing done within 3 days. Rosy kept me informed and gave me peace of mind through a stressful process of finding a new place to live!

Marco · 14 November 2024

★★★★★ 1/5

Google

As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent. From the start of the process, they didn’t even know if they had received my deposit or not which is quite concerning when you’re trusting them with a large amount of your money. Due to this, I specifically asked for an invoice for my rent each month which has yet to appear despite being in the property for four months. Repairs that were reported months ago still haven’t been fixed, and you can only expect to get any information about what’s going on if you are the one to chase it up and send emails. Beyond that you won’t hear from your property manager unless they need something from you or think you are in the wrong. At that point you can expect a generic email template in a different colour and font than the rest of the email, which will be spelt incorrectly and half the time not really make any sense. I was left with no working toilet in the property for ten days due to the incompetence and lack of attention of Kings. They then tried to put the blame onto me for not reporting it despite me having done so. It’s been extremely disappointing that they can’t take responsibility for this failure. The experience I have had with Kings will make me move out of the property at the earliest possible time just to avoid having to work with them again. Do not rent with Kings if you want anything done!!

Roisin · 16 September 2025

★★★★★ 1/5

Trustpilot

I was way for a couple of months .my…

I was way for a couple of months .my partner did the viewings.he was told to wait downstairs as is custom..we had about 5 viewings. When I came back I realised my jewellery box was gone a cartier pen and boxes of perfumes. All together about 12 k.worth. the jewellery was in my wardrobe. When my partner went up the doors were still open. I know that sometimes viewers open cupboards and wardrobes. A family of about six came around looking at everything. I can't say it was them of course .I went to kings in the high street and told someone there. I never even received a call back. Has anybody else had a similar experience?I'm not saying it was a staff member or anything BTW. But how easy is it for strangers to look around your personal space and have a perfect opportunity to take whatever they see.

Valerie · 9 May 2026

★★★★★ 5/5

Google

I am in the process of renting a property through Brodie and Rosy, and I couldn’t be happier with the experience. From the moment I viewed the property on Wednesday to making the payment on Thursday, everything was done quickly and efficiently. Brodie and Rosy were professional, friendly, and always available to answer any questions I had. I would highly recommend them to anyone looking for a property in the area.

Baktash · 21 September 2023

★★★★★ 5/5

Google

I had a great experience with this agency, they were quick, professional, and incredibly helpful throughout the whole process. A special thank you to Rosy, who showed us the flat and managed everything with such care and efficiency. She made the whole experience stress-free and smooth. I really appreciate her support and highly recommend this agency to anyone looking to rent!

Takacs · 11 July 2025

★★★★★ 5/5

Google

The service we received from the Hertford branch was second to none! We can't thank all of the boys (especially Charlie) enough for all the hard work that went into getting our house sale over the line. It definitely wasn't the easiest of situations, so we really appreciate everything that they did for us during this time. We really couldn't recommend the Hertford branch highly enough. Thank you again!

Alexandra · 23 July 2023

★★★★★ 4/5

Google

Just want to say thanks so much to Rosy & Brodie, (cool names by the way) for showing me around the flat I’ve just taken in Ware. It’s a gorgeous flat in a great area & they were really helpful in securing it for me. Good work ladies. You’ve made my Christmas! 🎄 xx …

Bongo · 20 May 2024

★★★★★ 5/5

Google

I would like to thank Rosy who managed the process wonderfully from the moment I contacted her. I would also like to thank her for her patience with the paperwork :) I am very happy to work with the Kings Group. Thank you Kings Group

Samet · 15 October 2024

★★★★★ 5/5

Google

Brodie is absolutely so good at her job and so professional. She helped us find the perfect place in no time at all and the entire process was made painless by her. Thank you again for all your hard work and we will recommend you to everyone I know!

Trisha · 20 May 2024

★★★★★ 5/5

Google

Rosy and Brodie have been amazing helping me to find a property to rent that allows pets. I’ve tried many estate agents and Kings Hertford has been the best by far. Great communication and not time wasting like a lot of estate agents. I can’t thank them enough.

Mily · 20 May 2024

★★★★★ 5/5

Google

Special thanks to Brodie Clark and the entire renting team , amazing service ,fast and direct . We were able to rent an amazing flat at a good rate. And the team was patient as we struggled sending over some few bits , they followed up nicely .

Saramos · 20 May 2024