Trusted Agent profile · Hertford
★★★★★
490 reviews across 2 platforms
Blakemore Manor, Thieves Lane, Hertford, SG14 2FZ
Croudace Homes's office in Hertford, at Blakemore Manor, is rated 4.5 out of 5 across 490 reviews on two platforms, including 8 Google reviews rated 4.0.
Every review we hold for the Hertford office, from every platform, shown as written. First names only.
5/5
TrustpilotCroudace Farleigh
Croudace Farleigh. We moved into our Croudace home on October 29th.The sales team especially John Jenny and Val were very helpful throughout the process. We are extremely happy with our purchase and the continuing help we have received in dealing with any problems.A special mention to Dave and Sam from customer service who are always there for the teething troubles.
5/5
Trustpilotgood experience
We moved in just over six weeks ago, a few snags but the guys from Croudace, Paul, David and Guy made the experience very easy. Came along, cleaned up, no drama.
5/5
TrustpilotSuzie & Marta - supportive, friendly & considerate
My partner & I have been in our new home for just over a month now. Throughout the process from our initial interest & viewing right through to completion, Suzie & Marta in Hermitage Park, Maidstone have been supportive, understanding and patient, as we had difficulties getting the sale of my flat over the line. They made the often stressful experience of buying a new home as pain-free as they possibly could from their side, whilst reassuring me that they would do everything they possibly could to ensure our reservation was secure.Our house and the development itself is beautiful, much different and more interesting & bespoke than many of the other new-build developments that we'd seen. And any tiny (inevitable) snags that we may have come across over the last few weeks have been seen to & resolved promptly by Andy & the customer care team.We couldn't be happier in our new home and a big thanks to the Croudace team, but especially to Suzie & Marta!
5/5
TrustpilotVery professional
We visited the Brooks site , Sanaz and Marnie were very helpful and informative. She showed us four layouts and explained all the features.
2/5
TrustpilotCroudace homes are great if you want…
Croudace homes are great if you want one of the toilets in your home to not work for 5 years. Blocked up every 3 months. Was unblocking it myself. Had the patio dug up and had poor repairs done approx 8 times. Never fixed it. Eventually got to the cause of the problem. I asked them to put the patio back to as new condition with a small extension 3x2m as a gesture of goodwill due to all the inconvenience caused but both of these issues were refused. On top of this, I was then blamed for ordering incorrectly coloured replacement slabs as I didn’t ask their customer care team about the colour. The people I asked were the onsite team (also Croudace staff) when the house was being built. Silly me.
5/5
TrustpilotThrilled with our home
We recently bought a property from the Willowbrook Park (Didcot) development.We were drawn to the development due to the layout of it, as well as the overall designs/sizes of the houses. We loved the fact that the development was designed around existing trees, as opposed to an entire area being flattened and developed. The entire sales team was fantastic, with Charlotte going out of her way on many occasions to help us go over a few hurdles that popped up with our purchase. She even helped us pick a few tricky colour combinations for the walls and style options for the tiling in the bathrooms, as she had a background in interior decor. We’re very happy with the quality of our house and would happily recommend them to friends and family that may decide to pick a home from Croudace.
5/5
TrustpilotExcellent work carried out today to…
Excellent work carried out today to repair skirting and seal around patio door. Alin was very polite and friendly. Attention to detail and tidy.
5/5
TrustpilotHelpful, friendly and supportive
Croudace build some beautiful properties within lovely developments. The build quality far exceeds other new developments locally we viewed.The team (Steve and Ana) were incredibly pleasant to deal with throughout the process and were very supportive and considerate as I went through a nightmare chain before being able to complete. I can't thank them enough.The after sales support (hasn't been required yet) but appears to be set up in a way which looks likely to help resolve or remedy any niggles we may experience after moving in.Very highly recommended if you are looking for a new build property.
5/5
TrustpilotPerfect service at Blakemore Manor
I have to say my experience was a delight I was greated by a lovely lady Nikki . She was so helpful showing me around the show home and every question i asked nikki answered me with so much knowledge making me full of confidence moving forward with my decision making. Thank you for such a amazing service and experience. Will recommend to my fellow piers to pop down to this site to see lovely Nikki 👍.
5/5
TrustpilotThey genuinely care and have the right ethics to build and sell HOMES not houses!
I just wanted to take the time to write a review regarding Suzie at Hermitage Park and my experience so far with Croudace… I have been to all the new developments locals and there are LOTS! I can honestly say Suzie from Croudace has been the only “sales person” that actually has shown me any human compassion… I had my heart set on another house with another developer and was awaiting on one piece of paper (which they had assurance was coming) but the reason for the delay was the person in the chain below was in hospital giving birth, so despite continuously back and forth since the sales office opened and only wanting that one plot, they sold it to someone else… anyway, even though I was distraught, clearly it was for a reason because it led me to meeting Suzie, who from the outset was friendly, warming and open… she has gone through every possible option for me, based on my needs, situation, and really taken the time and out herself out for me, to ensure I have been able to find the perfect home which I’m truly excited that will become my home shortly. Buying a house (this isn’t my first) is one of the most stressful things, but I have 100% faith that I am in safe hands… their ethics as a company are in line with mine as a company owner - I love that it is private limited and it honestly doesn’t all feel about the bottom line and chucking houses up as quick a possible unlike some other developers in the area, they have honestly felt purely there for the sales and commission and actually don’t even care. It is because of how Suzie has treated me, and the ethics of Croudace that I am excited to start my new life shortly on Hermitage Park. Thank you so much, I can’t wait to meet my new home shortly xxx
2/5
TrustpilotI find the 5 star rating unbelievable…
I find the 5 star rating unbelievable and the process ridiculous. It does not mean anything to the consumer. The shoddy workmanship makes for problems for a very longtime dependant on use. I purchased my home in 2014, it now transpires that all the plumbing was not connected properly resulting in leaks in every room. The main bathroom had the toilet soil pipe on an incline!!. The downstairs toilet soil pipe was not connected properly and worse of all, the pipe work is concealed and difficult to get to. There does not appear to be a quality assurance process in place, to ensure fittings are correct prior to concealing them. Dependant on use of the room leaks can be in place for many years before they reach a critical status and show themselves. NHBC state they are for the building only, and not any internal malfunctions. So providing the brick work is fine, there is no redress via NHBC. There are a lot of internal malfunctions, a lot of fitted furniture hiding a multitude of sins…..Beware, be careful.
5/5
TrustpilotCroudace Homes Development, Romsey
Visited the showhouse in Romsey yesterday. Lyn, the saleslady, was very welcoming and professional in explaining everything about the development. Thank you Lyn. Gary and Chris Jones.
5/5
TrustpilotSuperior Craftsmanship & Excellent Service
Croudace Homes has exceeded our expectations with the remarkable quality of our new home. Every detail showcases their unwavering commitment to excellence. What truly sets them apart, however, is their exceptional customer service. From the initial purchase process to post-move-in support, the team at Willbrook Park, including Charlotte, Laurie and Jenny, have been proactive and responsive, ensuring everything meets our satisfaction right from the start.Their dedication to ensuring our complete satisfaction has solidified our confidence in Croudace Homes. Their customer-centric approach and outstanding craftsmanship make them a top choice for anyone seeking a new home. We highly recommend Croudace Homes for their unwavering commitment to quality and exemplary service.
5/5
TrustpilotExcellent service
We wanted to take a moment to express our deepest gratitude for the incredible service provided by Allyson, Marta and Suzie. From the very beginning to the glorious end, our journey with you has been nothing short of extraordinary.I must say, your professionalism coupled with your warm and friendly attitude truly made a world of difference. You turned what could have been a daunting experience into something genuinely delightful, especially since it was our first time buying a property and we were clueless!From the initial inquiry to completion day, we were kept informed every step of the way. This transparency instilled confidence in us and reassured us that we were in good hands.Thank you for delivering such an exceptional service, and please extend my gratitude to your entire team.
5/5
TrustpilotExcellent Customer Service Didcot
Charlotte and the team at Didcot Willowbrook Park, provided excellent customer service from the initial enquiry we made through to post completion on a property in the development. Thank you Charlotte.
5/5
TrustpilotExcellent Aftercare from Croudace.
We bought our house 18 months ago, we had a few snags mainly nail pops in the ceiling. After contacting Alice our Croudace aftercare coordinator,she promptly sent a team to rectify the faults, which were carried out by Alin Lucasz and Andy very efficiently they were all very tidy ,and covered everything so there was no mess at all, they finished by repainting, again no mess.The end result is back to perfect.Well done everyone.
5/5
TrustpilotHelpful and friendly advice
Marnie and the team were very patient and willing to show me round the properties on three separate occasions. We were always cheerful and willing, giving clear and thorough information about the properties.
5/5
TrustpilotCroudace EOD visit
Sam was friendly and informative his work was extremely good, I could not have expected more he deserves 5 star review.Thanks. Kevin Didcot
5/5
Trustpilotreally enjoyed working at Croudace
really enjoyed working at Croudace Homes. There are so many different departments, but everyone is genuinely friendly and easy to get along with. You always feel included, and there’s a real sense of teamwork.
5/5
TrustpilotOur Perfect First Home
We’ve just bought our first home with Croudace Homes and the whole experience has been fantastic from start to finish. The house itself is beautifully built and finished to a really high standard, and we couldn’t be happier with it.
5/5
TrustpilotExcellent experience
We recently moved into our new home at Hermitage Park and are so happy with it. The whole experience with Croudace has been brilliant. The ladies we dealt with in the sales office were fantastic. Right from day one of visiting they made us feel so comfortable with the process of buying a new home. They were lovely to deal with and so responsive every time we have a query. We can’t rate them highly enough. Our new home is also so lovely. We’ve had a couple of small issues but they were rectified immediately. Definitely a 5* experience.
5/5
TrustpilotAmazing service and easy process
Ana and Steve have provided us with outstanding service. They have been keeping us informed of our build every step of the way and answered our many questions always with a smile. They have completely transformed our opinion of new builds and have made the whole experience smooth and exciting. They have taken all the stress of moving away and we couldn't have asked for better.
5/5
TrustpilotOutstanding service from start to finish
I just wanted to send a short note to provide some great feedback. We were overseas buyers relocating from the USA to UK so our situation was more complex than most UK purchasers - in addition our start to finish transaction time was also very fast. The Sales Consultant provided an amazing service for us from the first time we looked around the development to the final close. She was always extremely professional, super responsive and dealt with our concerns and queries thoroughly. Examples include:Taking additional pictures where we needed themProviding updates on progress across all dimensions on the transactionSending pictures of the carpets and flooring so we could make those choices remotelyFielding my calls at all times (inc. weekends) so I could provide detailed updates that she could relay back to head officeSending pictures on the final stages so we could enjoy those from the USAQuite simply the service we received was outstanding and I wanted to make sure that is recorded. Overall I have been delighted with the experience we have had with Croudace and a large element of that is due to our experience working with our Sales Consultant.
5/5
TrustpilotOur customer care guy Steve once again…
Our customer care guy Steve once again corrected a small problem with no fuss and no mess. Our thanks to Steve and Croudace Homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Croudace Homes's Hertford office has 490 reviews across two platforms: 8 on Google, 482 on Trustpilot (across the whole business).
Croudace Homes Hertford is rated 4.5 out of 5 across all 490 reviews, and 4.0 out of 5 on Google from 8 reviews.
Croudace Homes Hertford, Blakemore Manor, Thieves Lane, Hertford, SG14 2FZ.
