Trusted Agent profile · Hertford
★★★★★
493 reviews across 2 platforms
Blakemore Manor, Thieves Lane, Hertford, SG14 2FZ
Croudace Homes's office in Hertford, at Blakemore Manor, is rated 4.5 out of 5 across 493 reviews on two platforms, including 8 Google reviews rated 4.0.
Every review we hold for the Hertford office, from every platform, shown as written. First names only.
5/5
TrustpilotWe met with Lyn and Gaye today to view…
We met with Lyn and Gaye today to view a property at Wysteria Gates. From beginning to end, Lyn was extremely helpful, kind, honest and transparent with the process we are hopefully going to embark upon. We appreciate all your help!
5/5
TrustpilotRich was excellent in arriving on time…
Rich was excellent in arriving on time and completing all the jobs on the snagging list - cleaned up after & Rob was also exemplary - I was working from home and you would not have known they were there. Brilliant job boys!
5/5
TrustpilotSales Manager Croudace Homes
I dealt with the Sales Manager, Roger Farr, when considering the purchase of a property on Croudace Homes' Priory Grove development in Oxford. From the outset I found Roger to be helpful, informative, efficient and always amenable.During the purchase process he kept me up to date with the progress of the build and subsequently progress of Croudace's legal team. When I requested an additional kitchen appliance to be fitted Mr Farr arranged this willingly and with his usual helpful approach. Post completion of the purchase of the property Roger remained helpful in answering any queries I had.
5/5
TrustpilotGreat experience for the homebuyer.
We have recently purchased a property from Croudace homes at Willowbrook Park in Didcot. Jenny, Charlotte and John were all brilliant with their advice and assistance. They are a really welcoming team with a sense of community and commitment to finding you the right property. Following completion, we had a home demonstration then moved in shortly afterwards. A couple of minor issues were resolved before we even moved in.
5/5
TrustpilotThe ladies at the Sales Office have…
The ladies at the Sales Office have been brilliant. Charlotte Theobold in particular. She took her time in helping me to choose my new home. Jenny and Laurie were also very welcoming. Nothing was too much trouble. Daniela at the Care Team was very helpful on the phone today regarding snagging.
5/5
TrustpilotThanks Aaron
Thanks Aaron, great job fixing our sink today.
5/5
TrustpilotCroudace Homes corporate volunteering programme is amazing
Croudace Homes have supported the project I run, Hitchin Youth Allotment (HiYA), several times through their corporate volunteering programme. HiYA teaches young people where food comes from and gets them involved in a really hands on way. Every time, Croudace have been amazing, great skills and really get stuck in. They have become invaluable to our expansion programme. They give their time so generously and the people who come are always lovely. I can't speak too highly of them.
5/5
TrustpilotCustomer care maintenance team
From 2021-2024 I have had remedial work carried out on my apartment.Most of the work was carried out by Guy Day of the customer care maintenance team.Guys work is of a very high standard and is carried out with the minimum of fuss.Guy always leaves the place spotless after carrying out the work.He is always prepared to go the extra mile in ensuring that everything was carried out to our satisfaction.He is easy to get along with and always has a positive disposition.I can’t speak highly enough of Guy and he is a credit to the customer care team.
1/5
TrustpilotYou might want to change your advert…
You might want to change your advert for Vyne Park Basingstoke saying it's located in the Beautiful Village of Basingstoke. Basingstoke is a Town of well over 100,000 residents. That's hardly a village. Slight misleading sales advert don't you think
5/5
TrustpilotWillowbrook Park Team - AMAZING!
As a First Time Buyer I was so nervous about buying my own home but the Team at Willowbrook Park were amazing in making sure everything went smoothly. They are so kind and helpful. Would recommend them to anyone who wants to purchase a home with Croudace.
5/5
TrustpilotWelcoming
I have only been here for three months, but have found it a very welcoming company from everyone I have interacted with. I have been able to suggest processes or procedures, and these have been discussed and implemented, so I feel I can have an impact here.
5/5
TrustpilotAlin is always prompt and courteous
Alin is always prompt and courteous. I trust him to do a good job and he never disappoints.
5/5
TrustpilotThank you Croudace...
We have found dealing with Croudace Homes a complete pleasure. Things couldn't have gone smoother, and any time we needed help with anything, Steve and Ana were always there for us. From Ryan heading the project to everyone involved thank you for all of your hard work and efforts.
5/5
TrustpilotFantastic Service at Silk Row- We have recently purchased our first…
We have recently purchased our first home with Croudace at Silk Row. Steve and Ana were brilliant throughout the process. From accommodating site visits to look at the progress of our build and arranging minor snagging to be rectified in a timely manner. Very happy and would highly recommend.
5/5
TrustpilotSnagging by croudace repair team
Had a few snagging problems had Sam out to correct them . Sam is a very conciensious and polite man , he repaired the things that were not right perfectly leaving everything in great order .
5/5
TrustpilotOur experience of buying a Croudace home…
Our experience of buying a Croudace home from start to finish has been brilliant. We were originally hesitant about the idea of purchasing a new build due to all the horror stories, and whilst we can only speak from our experience, Croudace have completely changed our view. Having been in our home almost two years now, the level of customer service from the initial reservation stage right up until now has been exceptional. We were lucky to have only a few minor snags but anything that has popped up over the two years we’ve been here has always been rectified, quickly and efficiently. Paul and Dave especially are a real credit to the company, nothing is ever too much trouble and they’re always a pleasure to deal with. We would most definitely consider buying another Croudace home in the future, but for now we’re very happy with our new home and hope to stay here for many more years to come. A big thank you to everyone at Croudace - keep up the good work!
5/5
TrustpilotRecent Purchase
So I recently purchased a house on the Willowbrook Park development. My initial visit was to review Croudace, L&G and Cala Homes in the area. Being honest it was the responsiveness and attentiveness of the sales staff at Croudace (Laurie and Charlotte) that eventually won my business. From start to finish of a very long process (due to solicitors not sales staff) they were always their to guide, explain and chase. Thoroughly professional, friendly and really trying their best to help customers. Can't thank them enough for their support over a few difficult, trying months. They also tolerated my delinquent dog on numerous site visits.
5/5
TrustpilotExcellent customer service
Our move to our new Croudace home has been very smooth and uneventful. The onsite sales representatives, Caroline and Marnie have been very helpful with all our queries and requirements from the initial visit through to moving in. They have provided an excellent customer experience and enhanced Croudace Homes reputation
1/5
GoogleNarrow roads and ridiculous parking from your would-be neighbours! Each property has allocated parking spaces and most have their own driveways and garages but residents choose to park on-street and mounting pavements. Croudace thought putting a "Drive Safely" sign would help but a No Parking sign specially at junctions would be more appropriate. Informed the office of this issue and they could not be any less interested hence a review here!
5/5
TrustpilotA superb team at Blakemore Manor
The ladies at the Croudace Blakemore Manor development have been absolutely fantastic. My son is a first time buyer and will be exchanging contracts on a superb house tomorrow. Many thanks to Sarah, Nikki and Danni who have been so supportive and understanding throughout the process.
5/5
TrustpilotVery professional and friendly teams going far beyond their responsibilites.
We have been very satisfied with Croudace Homes since the very begging of dealing with them. A very professional help and support, fast reactions and helping us to achieve our goals.Today, we had a gentleman from Croudace that came to fix a few steps in our staircase. He was very professional, he respected our property (we have got a rule of no shoes at home) and very friendly. He went an extra mile by cleaning the glue residue that I carried to a carpet. It took him over 20 minutes to clean it. He did not have to that as it was my fault. I would recommend Croudace Homes to anyone who’s looking for their own nest. Great homes, great quality and fantastic and professional teams to support you with you journey before and after buying a property.
5/5
TrustpilotCroudace Homes Review
Our company, Elliotts Facilities Management, has provided services to the facilities team at Croudace Homes for a number of years. The team at Croudace are friendly, highly professional and a pleasure to deal with. They are meticulous in their approach to their customers and their staff teams, ensuring that we share their same values when delivering services to them. We look forward to playing our part by providing high quality services to the Croudace Homes family for many years to come.
5/5
TrustpilotSam Ankrah is an experienced person no…
Sam Ankrah is an experienced person no matter what kind of work that needs to repair and maintain. We sincere thanks Sam did a great job. Keep up the good work👍💪🏻👏🏻🙏🏻
5/5
TrustpilotBig thank you to Zane the site manager…
Big thank you to Zane the site manager at Didcot who organised an off cut of skirting board to be set aside for us when ours needed repairing (in a home we bought from Croudace nearly 8 years ago!). Another reason for us to recommend Croudace homes!
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