Every review we hold for the Hertford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend buying a Croudace Home at Hertford
When I first walked into the sales office at Hertford Blakemore Manor I was welcomed with open arms, everything was explained about what was available and sold the show homes were done very nicely and nice to see different styles. With the friendly service and advice from one of the sales team Nicky I brought a home there and the whole process of buying was stressful but Nicky was very helpful in chasing my agents and chain pushing it through, even doing my choices I wasn’t pressured and she helped guide me with my choices I really love my home and the whole Croudace team are there to help Even after being in my home for a month Nicky still welcomes me with open arms and always made time for me.We had a power cut a week ago (accident) and even though it wasn’t her job she stayed well after hours to make sure we was okay, kept the office open making us a drink and a cheeky biscuit Ryan the site manager was very helpful throughout the build and was there helping fixing the power issue It takes a lot to impress me especially with sales departments (I’ve seen it all) but for one staff member to go out there way making sure the process from buying a Croudace home to moving in and even after she went above and beyond.I recommend anyone looking to buy at Hertford to see Nicky, I tell all my friends and family Mr Chairman of Croudace I hope you see this message, Nicky is an asset to Croudace and she is a rarity to the sales department
Lollyloo · 9 August 2022
★★★★★ 1/5
TrustpilotCompletely un-caring and un-empathetic senior Croudace staff risk customer uptake, inviting negative feedback
I answered a call from a Croudace Sales and Marketing Director to discuss the problems experienced with securing Plot 10 (the Northall) at the Beeches at Lindfield following a sudden and abrupt change in the release date of the property from end of May 2022 to end of April 2022. Here’s the summary:1. They are completely out of touch with what goes on during the sales process and the commitments made;2. They didn’t show any empathy to what amounted to a devastating piece of news when the sudden change to the release date occurred; 3. They are only interested in the "Big Picture" (their words, not mine) and making money, without having the smaller picture customer’s interests at heart or even beginning to understand them;4. They were completely unaware of what commitments the Sales Office made about the release date of Plot 10 and the definition of releaseable being that the roof would be on by then, which it clearly wasn't at this point in time;5. They didn’t care about the stresses and effort we’d had to go through to meet the original release date of the end of May, let alone suddenly bringing it forward by a month to the end of April; 6. Above all, they presented themselves as un-informed, arrogant, rude and dismissive during the whole telephone call, which was initiated by them in the first place;Based on the above and this type of Croudace employee, I don't think this is always the high quality, approachable, caring or reputable home builder that they would lead you to believe, particularly if a customer has to go through all of this upset and stress even before they've got to the stage of putting an offer in on a plot. I reckon that this must happen frequently with Croudace, but very few people will report it, as it is an example of an early pre-sales issue. My genuine, heartfelt advice would be to avoid Croudace and the apparent greed and uncaring attitude that accompanies this housebuilder. Needless to say, and despite my efforts, neither the CEO nor their deputy were available for any follow-up discussion. Just received a couple of very dismissive, rank-closing emails. Shameful.
Customer · 9 July 2022
★★★★★ 5/5
TrustpilotPositive Experience with Vyne Park Sales Team
Great support from the sales team at Vyne Park. Charlotte and Stephanie were especially helpful and made the process much more tolerable
Christopher · 21 August 2025
★★★★★ 5/5
TrustpilotMake your home with Croudace Homes
We bought a Croudace home in Hertford and all I can say is ... if you need a home go with Croudace (or specifically Nikki)The home itself is absolutely lovely but the reason for my 5 stars is Nikki. From the day we called about the home (off plan) to 10 months later (two weeks in the home) Nikki has been with us every step of the way. Never too busy to answer the zillion questions and doing so with a smile. Keeping us up to speed on what is happening. Chasing those that require chasing... the list is endless. Nikki truly is a GEM!The quality of the house is great and the minor issues have been dealt with swiftly. To Mr Casper Brotherton and Mr Russell Dennes I hope you see this review and give special recognition to Nikki (I see someone else also rated her highly)Mandi(an extremely satisfied Croudace home owner)
Morenike · 18 June 2022
★★★★★ 5/5
Trustpilot2 bed house ROWAN COURT
I bought a New 2 bed house in Halstead. The location is pretty with surrounding countryside. The sales staff were very informative and helpful even after I moved in. There were a few snagging issues but these were resolved and being carried out when I flagged them up. A comprehensive folder with all matters technical etc was provided. The on site managers and workmen are very helpful with questions to do with the house. The quality of the build is good . Also Croudace are aware of the environment providing solar power and water butts. I would recommend Croudace to future buyers.
Jan · 31 May 2022
★★★★★ 5/5
TrustpilotWe have brought a Croudace Home in Hertford
We have brought a Croudace Home in Hertford and what can I say the sales staff have gone above and beyond for us. Nikki is so knowledgeable, friendly, always made time for us. We had some estate agent issues in our chain and she chased all the agents and helped us push through to exchange of contracts. Her knowledge on the products of different housetypes, build procedures was amazing. The reservation at the beginning she explained it all when showing the plans, doing our choices took sometime and she helped explain and was very patient with us (I’m very indecisive). During the build process she kept us updated and explained what was happening nextThe site manager Ryan was very friendly and explained how our home works in great detail. The build quality is good and Customer care team are great at responding quickly and actioning any issues we had. Even after moving in Nikki welcomes us with open arms and is always smiling. It is a very busy site and always see the sales team out and about but even then no matter how busy they get they make time for us Well done Croudace for choosing a great team at Hertford both Nikki and Ryan are exceptional Keep it up 👍
One · 21 May 2022
★★★★★ 5/5
TrustpilotWalked around codicote development
Walked around codicote development, houses looked amazing will be visiting the sales soon
Katie · 25 March 2026
Agent replied · 3 June 2026
We're happy to hear that you found the houses amazing during your walk around the development! We appreciate your interest and look forward to your visit to the sales office.
★★★★★ 5/5
TrustpilotHertford development
The Croudace development in Hertford is beautiful. I live locally and have seen it being built over the last few years. It looks very well managed and controlled which you don't often see with other builders. They have a lovely little play park in the middle of the site where I take my son on when I can. Safe to say he loves it too!Good job Croudace, keep it up!
Sean · 18 May 2023
★★★★★ 5/5
TrustpilotWe bought our home & had the pleasure…
We bought our home & had the pleasure of dealing with Nikki.Nikki made sure we understood every step in buying our home & always updated us. We never felt the need to chase as Nikki was so on the ball.It would have been very confusing if we hadn't had Nikki, nothing was too much & we really feel she went above the call of duty.Thank you so much Nikki.
Stephen · 14 June 2023
★★★★★ 5/5
TrustpilotGreat Sales Office at Willowbrook Park
We visited the show home in Willowbrook Park, Didcot. We dealt with Charlotte who had assisted our daughter and partner in showing them a property. They have since moved forward with the purchase. Charlotte was so professional and took the time to explain everything. We trusted what she said and felt the service she provided was excellent.
Colin · 24 March 2024
★★★★★ 5/5
TrustpilotWe had Richard
We had Richard, Michael, Nicky, attend a volunteering day.
Demi · 21 April 2026
Agent replied · 3 June 2026
Thank you for your kind feedback and for welcoming our team.
We’re delighted Richard, Michael and Nicky made a positive contribution and approached the day with such enthusiasm. It’s great to hear they’d be welcomed back, we’d be more than happy to support again in the future.
Thank you for the opportunity and the important work you do.
★★★★★ 5/5
TrustpilotTudor came over for some snagging work…
Tudor came over for some snagging work and did a great job.
Ryan · 23 March 2026
Agent replied · 3 June 2026
We're happy to hear that the snagging work was completed to your satisfaction. Thank you for sharing your positive experience with us.
★★★★★ 5/5
TrustpilotFrom One Croudace Home to Another
We would definitely recommend Croudace Homes. I’ve just moved from my family home, which was also a Croudace-built property, where we lived for over 27 years with no issues, into an amazing newly built home. The house has an extraordinary garden and driveway, two things we were really struggling to find with other new builds in the area.
Emily · 3 November 2025
★★★★★ 5/5
TrustpilotArron did an amazing job with our post…
Arron did an amazing job with our post snagging works. Really satisfied.
MR · 13 March 2026
Agent replied · 3 June 2026
We're happy to hear that you're satisfied with the post snagging works. It's great to know that you had an amazing experience. Thank you!
★★★★★ 5/5
TrustpilotShoutout to Steve P
Shoutout to Steve P from the onsite team, has been really helpful since we have moved into our new property, is always friendly and gives good advice about any issues or improvements to our home and most importantly is available at short notice to help. Much appreciated!
Charlie · 8 August 2024
★★★★★ 4/5
TrustpilotNew build review - Willowbrook Park (Didcot)
We bought a new build house from Croudace and moved in in March this year, and we've been living here since. We've been impressed with Croudace, and are very happy with our new home. Build quality is great and there have been no major issues since moving in.Before moving in we had a professional snagging report done which was worthwhile and is recommended for any new build anywhere. Croudace fixed and addressed all the points picked up by the snagger, and we liked the thorough way Croudace approached it. Also, we've had no trouble with Croudace doing any repairs we've asked for since moving in.Croudace isn't perfect and neither is any builder, and the whole process from building to sale to after-sale support involves teams of people and contractors. Overall we can recommend Croudace - certainly at this Willowbrook Park development. Particular thanks to Valerie, Alex and Graham for their professionalism and responsiveness through purchasing, moving in, and follow-up since we've been here.
Ivor · 26 October 2021
★★★★★ 5/5
TrustpilotAna showed us all the relevant…
Ana showed us all the relevant properties and answered our questions with patience and professionalism. Stephen was very friendly as we left the development and between them, their level of customer service has resulted in our desire to purchase, well done and thank you
Andrew · 7 September 2024
★★★★★ 5/5
TrustpilotGaye and Lyn at Wisteria Gate was very…
Gaye and Lyn at Wisteria Gate was very helpful and supported us from the start up to the changed of contract. They always gave us updates and monitored our process's. Thank you for all your help we are really grateful.
Jannie · 7 November 2024
★★★★★ 5/5
TrustpilotWe moved into our lovely new home on…
We moved into our lovely new home on Hermitage park two weeks ago!
Mrs · 19 February 2026
Agent replied · 23 February 2026
We're happy to hear that you're enjoying your new home! It's great to know the team's dedication to craftsmanship and site presentation impressed you. We appreciate your positive feedback regarding the team's promptness, communication, and helpfulness during your move. Thank you!
★★★★★ 5/5
TrustpilotI worked on a project with Steve and it…
I worked on a project with Steve and it was a very tricky job with the customers interests at heart. Steve was very helpful and professional throughout to make sure the job went as smooth as possible.
Frederick · 25 November 2024
★★★★★ 5/5
TrustpilotLove my new Croudace home
I bought and moved into my new Croudace home 3 months ago. The sales staff, in particular Nikki and Sarah, were incredibly helpful, professional and supportive throughout the whole process. Now I've moved in I couldn't be happier - the customer service post completion has been great as well, with any small snags dealt with quickly and efficiently.
Claire · 30 October 2023
★★★★★ 5/5
TrustpilotWe met with Lyn and Gaye today to view…
We met with Lyn and Gaye today to view a property at Wysteria Gates. From beginning to end, Lyn was extremely helpful, kind, honest and transparent with the process we are hopefully going to embark upon. We appreciate all your help!
Anupama · 8 September 2024
★★★★★ 5/5
TrustpilotRich was excellent in arriving on time…
Rich was excellent in arriving on time and completing all the jobs on the snagging list - cleaned up after & Rob was also exemplary - I was working from home and you would not have known they were there. Brilliant job boys!
Claire · 7 July 2024
★★★★★ 5/5
TrustpilotSales Manager Croudace Homes
I dealt with the Sales Manager, Roger Farr, when considering the purchase of a property on Croudace Homes' Priory Grove development in Oxford. From the outset I found Roger to be helpful, informative, efficient and always amenable.During the purchase process he kept me up to date with the progress of the build and subsequently progress of Croudace's legal team. When I requested an additional kitchen appliance to be fitted Mr Farr arranged this willingly and with his usual helpful approach. Post completion of the purchase of the property Roger remained helpful in answering any queries I had.
MR · 20 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
