Every review we hold for the Herefordshire, County of office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently used Connells to sell a property of mine in Herefordshire. From the start of our communications back before Christmas 2023, I noticed how professional, courteous and knowledgeable the team were. My main contact being Libby Probert, was very clear with her information and acted quickly on any instructions I had for her, my sale dragged on for nearly 8 months with no fault attributed to them, and all throughout she kept me informed as to the state of play things were at, excellent. I would not hesitate to suggest friends or family to use Connells in any future sales.
Kind Regards
Bob
Bob · 24 September 2024
Agent replied · 24 October 2024
Thank you for your 5* review Bob. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSherry evans i personally want to thank libby for all her professional help to sell and help me buy my new property she is a credit to connells always keeping me in touch how things are progressing showing clients to veiw my property and finding me a buyer also finding me my property and negotiating on my part with the price i would like to recomend connells and libby for anyone who is thinking of selling there property or wanting to buy your new property.
Many thanks xx
Sherry · 24 September 2024
Agent replied · 24 October 2024
Many thanks for your outstanding 5* review and thanks for your kind words regarding Libby and our Hereford branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent communication and prompt replies from Jazmine. I moved to Hereford from out of area so had to come a couple of times before the property that I rented. She gave us the opportunity to virtually view the property and sent across excellent views for our new place. Can't thank her enough for making everything go smoothly and she is still there whenever we have queries about our new place with easy access and approachability which is rare nowadays in renting market!
Ayoub · 24 September 2024
Agent replied · 24 October 2024
Thank you for your 5* review Ayoub. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
Mr · 18 May 2026
Agent replied · 23 May 2026
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
★★★★★ 5/5
TrustpilotProperty management experience
As a tenant, I’ve really noticed the difference since Libby became the property manager in October. She keeps me updated, responds quickly, and makes sure any issues are resolved without unnecessary delays. Her professionalism and consistency make the whole renting experience far less stressful.
MJ · 21 November 2025
Agent replied · 22 November 2025
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleMarley and Jazmine were helpful in getting my property on the market and finding a tenant quickly.
Irvine · 9 April 2025
Agent replied · 23 May 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotDanielle was super responsive in every…
Danielle was super responsive in every step of getting the tenancy set up. She would ring me and follow up with an email which is very helpful. I really appreciated having her in charge of our process.
Miss · 21 August 2025
★★★★★ 5/5
TrustpilotMr Pontais
What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it weren’t for him I wouldn’t be living the Notting Hill dream. I’m yet to find my Hugh Grant but at least I have a house
Claudia · 21 August 2026
★★★★★ 2/5
GoogleReally saddened by the lack of communication for a rental property. All started really well, got a lovely phone call and had my details taken for a property my partner and I were very much interested in. I then received a call the following week, in which I unfortunately missed! I called back straight away and asked to be contacted again the same day. I was told I would receive a call back, in which I never did. Didn’t hear anything for a while. Submitted multiple requests and still nothing. After many attempts to get back to the letting agency, the property we were interested in has had the let agreed. Better communication needs to be had, we were ready to commit and it’s a shame that we weren’t spoken to as promised.
Jessie · 25 August 2024
Agent replied · 24 October 2024
Hello Jessie, I'm truly sorry to hear about your experience and the lack of communication you faced. We appreciate your feedback and would like to address this matter. Please contact us at complianceresidential@connells.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Kezia · 19 May 2026
Agent replied · 23 May 2026
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.
★★★★★ 5/5
TrustpilotAbbie was extremely friendly and very…
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
Joe · 21 March 2025
★★★★★ 5/5
GoogleI got a good experience recently with connells to find out the flat in Hereford which is suitable for me. Especially Jazmine ,she is very good and very helpful.
Thank you all connells team, specially Jazmine and Marley
Riny · 27 February 2024
Agent replied · 24 October 2024
Many thanks for the great 5* review and your kind words Riny. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
Laura · 18 May 2026
Agent replied · 23 May 2026
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
★★★★★ 5/5
TrustpilotGreat and reliable company
Great and reliable company. Isabelle is helpful and provides great communication for landlords
Mr · 21 January 2026
★★★★★ 5/5
GoogleFrom a warm and friendly welcome at the viewing of the property we have purchased, through to answering my million questions with professionalism, Libby has been a pleasure at all stages and an asset to the Connells team at Hereford.
Jem · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Tayser · 21 November 2025
Agent replied · 22 November 2025
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
★★★★★ 5/5
GoogleJazmine was excellent, and the whole team offers great customer service, the move in was swift, efficient and everything we could have asked for, Thank you Jazmine and the Connells team.
Jack · 27 February 2024
Agent replied · 24 October 2024
Thank you Jack for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
Karim · 1 September 2026
★★★★★ 5/5
GoogleJazmine O'Leary was very helpful and helped us be able to get moved in very quickly with no issues
Chris · 24 September 2024
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review Chris. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLavina at Connells Hereford has helped me and my boyfriend find the perfect first home. Nothing has been to much trouble for Lavina and she is an asset to the Connells Team. She has responded to all of our queries in a timely manner and ensured that something that many people find stressful has been as easy and straight forward as possible. She has explained everything to us in a way which we understand and referred us to Max a mortgage broker at Connells who has also been amazing and very quick with everything. I would highly recommend Lavina and all of the team at Connells Hereford for anyone looking to buy or sell a property. Thank you so much!
Millie · 25 October 2022
★★★★★ 5/5
GoogleDefinitely a 5 star experience. As landlords we have used Connells letting service in Hereford for a number of years. Their process of finding tenants is rigourous and also sensitive to peoples needs and situations. We have not used the full management service but have found them to be approachable and very helpful if we had a problem. While experiencing a couple of difficulties Jake has been particularly helpful and friendly while maintaining his professionalism.
I would highly recommend them.
Thanks Connells!
Susan · 25 October 2022
★★★★★ 5/5
GoogleAnother FANTASTIC job completed by Connells letting team, Jake and his team, brilliant job as always.
Last year, they found me a tenant for one of my properties and all completed and done just in 2 days! this year, bought another property and same thing again, Jake and his brilliant team found me a good tenant just in 4 days, all beautifully done!! Can not recommend them enough, and I will definitely keep doing business with letting team at Connells again. Well done Jake and team👍
Peyman · 25 October 2022
★★★★★ 5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
JOHN · 13 May 2026
Agent replied · 23 May 2026
We appreciate your kind words. We are glad you enjoyed your experience.
★★★★★ 5/5
GoogleReally happy with the service received. Jas was very helpful and attentive throughout the process despite some complications.
Tegan · 24 September 2024
Agent replied · 24 October 2024
Tegan thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
