Trusted Agent profile · Herefordshire, County of

Connells Hereford reviews in Herefordshire, County of

4.6

★★★★★ Excellent

325 reviews across 3 platforms

23 King Street, Hereford, HR4 9BX, Herefordshire, County of, HR4 9BX

Connells's office in Herefordshire, County of, at 23 King Street, is rated 4.6 out of 5 across 325 reviews on three platforms, including 199 Google reviews rated 4.6.

Google logo

4.6 / 5

199

Reviews on Google

This office

Facebook logo

4.0 / 5

4

Reviews on Facebook

Business-wide

Trustpilot logo

122

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Herefordshire, County of office, from every platform, shown as written. First names only.

5/5

Google

Called in for advice on buying a home for a first time buyer, spoke to Gabriel whom was very knowledgeable, professional and helped me with everything I had enquired about. Great service and would recommend

Peter · 10 December 2025

Agent replied · 10 October 2026

Thank you for your kind words! We're thrilled to hear that Gabriel was able to provide you with the guidance and support you needed as a first time homebuyer. We take great pride in our knowledgeable and professional team and are happy to hear that we met your expectations. Thank you for recommending us! Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Jamie Woodman has been really helpful

Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.

Miss · 18 May 2026

Agent replied · 23 May 2026

We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.

5/5

Google

Millie Davies and her team were awesome,always there to assist you and make you feel at home,she is outstanding

Okezi · 10 April 2026

Agent replied · 10 October 2026

"Thank you for your kind words! We are thrilled to hear you had a positive experience with Millie and our team. Providing exceptional service and making our customers feel at home is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

A review for Shelby Chandler-Wootton as…

A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!

Pete · 20 December 2025

Agent replied · 23 December 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Dan has been brilliant

Dan has been brilliant, very accommodating very polite and a pleasure to deal with

Sarah · 15 May 2026

Agent replied · 23 May 2026

We are delighted to hear you had such a positive experience. Thank you for your kind words!

5/5

Google

10/10 customer service. Millie was a delight to work with - friendly, professional, and very helpful throughout.

Will · 10 April 2026

Agent replied · 10 October 2026

We are thrilled to hear that you had a 10/10 experience with our customer service! Millie is an invaluable member of our team and we are glad you had a delightful experience working with her. Thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

Agent replied · 23 May 2026

We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!

5/5

Google

A huge thank you to Millie for all her hard work and support. Professional at all times, providing a brilliant service. Highly recommended.

Victoria · 10 February 2026

Agent replied · 10 October 2026

Thank you for your kind words! We are so glad to hear that Millie provided you with excellent service. We pride ourselves on being professional and providing top-notch support. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

5/5

Google

I decided to use the services offered by Connells in Hereford to find a new tenant for my vacant property. From start to finish my experience was flawless. An agent did a valuation of the property and within hours the house was on the rental market. Jazmine was my agent, and she was absolutely outstanding. She clearly and thoroughly explained the processes involved and kept me very well informed at all times by phone. I was present during the viewings with Jazmine and I found her to be extremely professional with clients. She made sure all the details she was relaying were correct and asked all the important questions to ensure we got the right tenant. She is a lovely, friendly, professional, highly motivated lady - an asset to Connells. I felt she genuinely wanted to find us the best tenant possible and nothing seemed too much trouble. I felt confident that referencing and checks were all being done to the highest standard. When the first batch of viewings didn't produce a match she arranged another day of viewings and reassured me that we would find someone suitable. We did! The tenant finding service saves the landlord so much time and hassle. The excellent reference checking weeds out anyone unsuitable and is worth every penny that you pay. The document signing is very user friendly and email communication is outstanding. Jazmine always phoned me if there was an issue to sort out and problems were tackled immediately. I think one of the most impressive attributes Connells has is the motivation to get things moving quickly, with no timewasting or unnecessary delays. The rental team is high energy and very helpful. This attribute is hard to find and often absent in so many companies. I would not hesitate to recommend Connells to anyone - 5 star service.

Sarah · 29 November 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026

Agent replied · 20 March 2026

We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.

5/5

Google

I would highly recommend Connells lettings currently at their rental property . I was extremely anxious with my last minute move and Connells came to my rescue. Special credits to Jazmine with her exceptional professionalism who helped me throughout the process from the viewings to sorting my documents, even after and till date who dedicatedly devoted her time to make me feel stress free and comfortable throughout the process , I was quite apprehensive about the formalities that would follow but to my surprise with Jazmine helping me out I did not have to worry even a bit , her prompt responses were worth mentioning even if she was off work she would make it a point to clear all my queries first thing in the morning not only through calls but also through emails , she was extremely patient despite me flooding her with queries everyday She was more like a friend helping me sort the move than an agent.i would definitely recommend Connells for anyone looking out to move.

REEJI · 10 October 2025

Agent replied · 10 October 2026

Many thanks for your marvellous 5* review. We're thrilled to hear that Jazmine provided exceptional service and made your moving process stress-free. Your recommendation means a lot to us, and we're delighted to have been able to assist you. Best regards, Lucy, Customer Relations Team

5/5

Trustpilot

Luke was a breath of fresh air. Excellent agent.

Luke was a breath of fresh air. Met us outside. Was genuinely warm and friendly. Walked round the damp land with us in his lovely shoes, and even let the owners dog out for them for the toilet. Wish all agents made us feel as welcome as he did.

Heather · 21 February 2026

5/5

Google

Jazmine and Marley were fabulous in helping with my new home. They looked after me the whole process and helped it go so smoothly. As a first time renter I was nervous about not knowing what to do but they helped every step and the move went smoothly. Can’t recommend them more.

Charlotte · 23 February 2025

Agent replied · 25 July 2025

Hello Charlotte Ann, Thank you so much for your wonderful 5* review! We're thrilled to hear that Jazmine and Marley made your first renting experience smooth and stress-free. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations Team

4/5

Trustpilot

A mixed time with renting through…

A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!

Adrian · 2 October 2026

5/5

Trustpilot

Isabelle is very supportive and always…

Isabelle is very supportive and always listens .... great communication and very kind

Wendy · 18 March 2026

Agent replied · 20 March 2026

We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.

5/5

Trustpilot

Danielle was excellent from start to…

Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant

Mr · 20 December 2025

Agent replied · 23 December 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Ella was so lovely and accommodating

Ella was so lovely and accommodating. Thank you for helping us find our dream home!

Renee · 10 October 2026

5/5

Google

Currently renting a property via Connells. Jasmine met me at the property on a Saturday & I moved in the following Friday!!😃 Everything I requested was dealt with quickly & professionally. All problem free & very helpful. So would definitely recommend Connells & thank you Jasmine for making a stressy move go smoothly. All the best, Dave P

David · 10 October 2024

Agent replied · 24 October 2024

Thank you David for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Hannah Rae has been so supportive in…

Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.

Eko · 19 August 2026

5/5

Trustpilot

Great response time

Great response time. Issue was resolved promptly by Jamie Woodman

Mr · 18 March 2026

Agent replied · 20 March 2026

We're happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate it very much.

5/5

Google

Max was superb with us Very communicative and very helpful Would highly recommend

Hd · 10 February 2026

Agent replied · 10 October 2026

Thank you so much for your positive feedback! We are thrilled to hear that Max provided excellent communication and assistance for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Millie and Luke were really helpful with my move and were both great!

Matt · 10 February 2026

Agent replied · 10 October 2026

"As the owner, I am thrilled to hear that our team members, Millie and Luke, were helpful and great during your move. Providing exceptional service is our top priority and we are happy to have met your expectations. Best wishes, Lucy, Customer Feedback and Support Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews
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