Every review we hold for the Herefordshire, County of office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookI had an exceptional experience working with Millie as my Lettings Negotiator. From start to finish, she was absolutely amazing. Millie was professional, friendly, and incredibly proactive throughout the entire process. She kept me informed at every stage, answered all my questions with patience, and genuinely went above and beyond to make everything as smooth and stress-free as possible.
Her knowledge, communication, and attention to detail made a huge difference, and I truly felt supported from the moment we started working together. Millie is a credit to her team, and I couldn’t recommend her highly enough.
If you’re looking for someone who is reliable, efficient, and genuinely cares, Millie is the one to go to!
Amber · 11 March 2026
Agent replied · 20 March 2026
Thank you for the wonderful review! Millie is a true superstar and we are so glad to hear she provided you with exceptional service. We pride ourselves on going above and beyond for our clients and we are thrilled to hear she made your experience stress-free. Thank you for recommending Millie and our team - we truly appreciate it!
★★★★★ 5/5
TrustpilotCharlotte has been great throughout
Charlotte has been great throughout, she’s supported us with people viewing our home and us viewing other properties and is always enthusiastic and really gets to know the properties and what we’re looking for. Her communication is also great, she keeps us posted, follows up when she says she will and is always open and honest with her feedback which has ultimately helped us sell our home! Thank you Charlotte!
Customer · 18 May 2026
Agent replied · 23 May 2026
We appreciate your positive feedback. We're happy to hear that our support with viewings and property searches was helpful. We're glad our communication and honest feedback ultimately helped you sell your home.
★★★★★ 5/5
GoogleI recently went with Max at Connells for my mortgage, and I couldn’t be happier with the experience. From the very first conversation, Max was friendly, professional, and incredibly knowledgeable. He took the time to explain every detail clearly, making what could have been a stressful process feel easy and straightforward.
Max went above and beyond to find the best deal for my circumstances and kept me updated at every stage. His communication was excellent, and I always felt like he had my best interests at heart.
I’m genuinely grateful for his support and expertise, I’d highly recommend Max and the Connells team to anyone looking for mortgage advice. Thank you again for making the whole process so smooth and stress-free!
Adam · 15 November 2025
Agent replied · 22 November 2025
Thank you so much for sharing your positive experience with Max and our team at Connells! We're thrilled to hear that you had a stress-free and smooth process. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an exceptional experience working with Millie as my Lettings Negotiator. From start to finish, she was absolutely amazing. Millie was professional, friendly, and incredibly proactive throughout the entire process. She kept me informed at every stage, answered all my questions with patience, and genuinely went above and beyond to make everything as smooth and stress-free as possible.
Her knowledge, communication, and attention to detail made a huge difference, and I truly felt supported from the moment we started working together. Millie is a credit to her team, and I couldn’t recommend her highly enough.
If you’re looking for someone who is reliable, efficient, and genuinely cares, Millie is the one to go to!
Amber · 15 November 2025
Agent replied · 22 November 2025
Thank you for the incredible review! It was an absolute pleasure working with you. Nothing brings us more joy than providing a smooth and stress-free experience for our clients. We couldn't have asked for a better recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.
Mr · 31 August 2026
★★★★★ 5/5
GoogleExtremely pleased with the service I received. Switched to Connells as they are rated one of the best locally in terms of sales when another local estate agents didn't contact me for an age and viewings had dried up. It was time to switch and I made the right decision moving to Connells. This was November 2024 and straight away they changed things (photos etc..) to get me more interest. A steady flow of viewings came flowing in and in March 2025 I had an offer which I quickly accepted. It was slow then but through no fault of Connells. I had to change conveyancing solicitors and my joint owner ex wife held things up several times but eventually the house sold in August. My ex often burst into the office causing problems and even being rude but Connells dealt with these difficulties in a professional manner. Mark was great and his replacement Libby is too. The young staff are wonderful too. Very happy and grateful to Connells in Hereford for all they have done for me. Communication is good and they really do get the job done. I can't thank them enough and highly recommend them.
Paul · 8 September 2025
Agent replied · 8 October 2025
Hello Paul,
Thank you so much for your glowing 5* review! We're thrilled to hear that you were extremely pleased with the service from Connells Hereford and that our team, including Mark and Libby, could assist you through the process. Your recommendation means a lot to us, and we're grateful for your kind words.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe honestly can’t thank Ellis, Libby and the team at Connells enough for everything they’ve done for us. After being messed around by another company, we were feeling really disheartened about the whole process of selling and moving. From the very first meeting, they completely turned things around for us.
They sold our home quickly and smoothly, keeping us informed every step of the way. Nothing was ever too much trouble, and the communication was excellent throughout. Even more importantly, they went above and beyond to find us our perfect new home. They really listened to what we were looking for and made the whole experience stress-free and positive.
Professional, reliable, and genuinely caring, they made what could have been a stressful process feel exciting again. We’re so grateful for their hard work and wouldn’t hesitate to recommend them to anyone looking to sell or buy a home.
Tom · 8 September 2025
Agent replied · 8 October 2025
"Thank you for your kind words, we are thrilled to have been able to turn your home selling and buying experience around! Our team always strives to provide exceptional service and we are glad that your move was smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
FacebookWe honestly can’t thank Ellis, Libby and the team at Connells enough for everything they’ve done for us. After being messed around by another company, we were feeling really disheartened about the whole process of selling and moving. From the very first meeting, they completely turned things around for us.
They sold our home quickly and smoothly, keeping us informed every step of the way. Nothing was ever too much trouble, and the communication was excellent throughout. Even more importantly, they went above and beyond to find us our perfect new home. They really listened to what we were looking for and made the whole experience stress-free and positive.
Professional, reliable, and genuinely caring, they made what could have been a stressful process feel exciting again. We’re so grateful for their hard work and wouldn’t hesitate to recommend them to anyone looking to sell or buy a home.
Tom · 28 August 2025
Agent replied · 22 September 2025
Hello Tom,
Thank you so much for your wonderful review and for highlighting the efforts of Ellis, Libby, and the team at Connells. We're thrilled to hear that they were able to turn your experience around and make the process of selling and buying a home smooth and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica is very professional and easy…
Jessica is very professional and easy to communicate with. She has all the important information ready to go, and usually answers all your questions before you even need to ask them! The team in general are super responsive and make it easy to work with them.
AHG · 13 May 2026
Agent replied · 23 May 2026
We appreciate your positive feedback! We're delighted to hear our team member was professional and communicative, and that our team was responsive. Thank you for sharing your experience.
★★★★★ 5/5
TrustpilotUnwaveringly professional, efficient, and effective
We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.
Advait · 28 August 2026
★★★★★ 5/5
TrustpilotBrilliant support from Fern
Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!
Phillippa · 11 September 2026
★★★★★ 5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Mrs · 14 May 2026
Agent replied · 23 May 2026
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
★★★★★ 5/5
TrustpilotI had a viewing with Odete for a…
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
Mr · 22 May 2026
★★★★★ 5/5
TrustpilotCharlie was great throughout the whole…
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
Mr · 15 May 2026
Agent replied · 23 May 2026
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
★★★★★ 5/5
TrustpilotExcellent service from Mr. Hazem
Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.
Dikshya · 14 September 2026
★★★★★ 1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Simon · 13 May 2026
Agent replied · 23 May 2026
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
★★★★★ 5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
Mrs · 4 September 2026
★★★★★ 5/5
TrustpilotI would like to give a big thank you to…
I would like to give a big thank you to Jamie Woodman, recently we got a broken doorhandle in our flat and Jamie commented with us clearly and made sure we are in the loop when the issue will be fixed. Thank you Jamie :)
Tamas · 21 January 2026
Agent replied · 22 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
Michael · 17 March 2026
Agent replied · 20 March 2026
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
★★★★★ 5/5
GoogleI recently worked with the lettings department at Connells, and I'm very pleased with the support I received during my rental search .
Jazmine O'Leary and the team were professional, helpful, responsive and made the process of settling in to my new renal property smooth and stress-free. They found me a great property, addressed my concerns promptly, provided excellent guidance. Overall ,I highly recommended their services!
Apoline · 8 June 2025
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review Apoline! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
Jo · 19 March 2026
★★★★★ 5/5
TrustpilotFrom day one when i enquired about the…
From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic
Mr · 4 September 2026
★★★★★ 5/5
TrustpilotWe cannot recommend Maedeh highly…
We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process.
Rayna · 22 September 2026
★★★★★ 5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
Sasha · 10 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
