Chancellors Hereford reviews

★★★★★ 5/5

Google

Chris Dorsett visited our property on 5th October 22 with the view to give my wife and I a valuation of our property after we had completed a loft conversion and upgraded the property over the past five years. We were very impressed with his professionalism and was able to share information about properties sold in the area by Chancellors. He explained to us the services offered by Chancellors in a clear and precise way and gave us the confidence that should we wish to put our property on the market that Chris and Chancellors would be perfect to act on our behalf. Thankyou Chris for a job well done.

David · 18 June 2023

★★★★★ 1/5

Google

I'm not usually a fan of writing negative reviews, but feel compelled to do so due to (ongoing) terrible customer service from Chancellors (via Thameside Property Management). We're renting a property through them and they've been useless at sorting out any issues we've been having, slow to respond, lacking common sense and a general pain in the arse. An example - they gas certificate expired and no-one knew about it, they emailed us to say it had expired and they couldn't get someone out for 2 weeks to renew it so we couldn't use gas..... It was minus 10 degrees at that time.... Personally will try to never rent or buy through them if at all possible.

Andrew · 18 June 2023

★★★★★ 1/5

Google

Absolutely horrible company to deal with. We placed my recently deceased father's property in their hands and signed their agreement online under pressure. On looking at the small print shortly after signing their digital contract I saw that although our commission rate was low the marketing costs were not by any means inclusive. By coincidence my sister in law was selling her property with Chancellors at the same time and confirmed that they have had a terrible experience with Chancellors and were getting regular marketing bills for hundreds of pounds. After 72 hours I exercised my right to withdraw from the contract as was my prerogative during the 14 day cooling off period. I then received a bill for over £200 for costs accrued during that 72 hour period and an email which was claiming that they may be entitled to a fee, even if our new agents sold the property. At this point they hadn't actually done any work of note. We hadn't even had photos taken or a for sale marketing pack completed. This email did not factor in that our contract was by then null and void as we'd exercised our right to withdraw during the 14 day cooling off period. Credit control pursued the payment and I eventually paid £180 after they'd very kindly deducted their £36 charge for erecting a for sale sign AFTER I'd given notice that we no longer wished to proceed. I'd advise anyone thinking of going with Chancellors to scrutinise the contract before signing anything. We are now with a reputable agent who agreed a sale within days of being instructed and the marketing and pictures were so much more attractive and of a higher quality than for other similar properties marketed with Chancellors. According to the t&c's in the Chancellors contract it would appear that they don't provide any follow up to progress the transaction once a sale has been agreed, unless you sign a separate contract with their nominated conveyancer at an additional fee. This has been an incredibly stressful experience whilst coping with a painful bereavement and I would implore anyone thinking of signing up with Chancellors to exercise caution as they don't let anyone go easily, charge for anything and everything their extensive t & c's permit and pursue the debt aggressively.

Jules · 18 June 2023

★★★★★ 5/5

Google

Had a wonderful experience with Chancellors and their lettings manager Lyndsey Collier. We were looking for a house for quite a while and had so many letting agencies making false promises like they would send a video of the property or come back to us later and never did... Not with Lyndsey, she did everything she said she would do. She came back to us at the times she promised us, always answered promptly and in the end found us a great house what so many others couldn't. And on top she was very lovely, so I would highly recommend her and chancellors.

Aline · 18 June 2023

★★★★★ 5/5

Google

A big thank you to Jordan and Tim for making my experience quick and easy. The high standards of customer service maintained throughout the process made everything stress free, with Jordan always checking in whenever there was an update.PositiveResponsiveness, Quality, Professionalism, Value

Ollie · 18 June 2022

★★★★★ 5/5

Google

Tim Whorwood, Sales Manager at the Hereford branch, has been a pleasure to speak to during my search for my next home. He has kept in touch regularly, conducting business in a professional and efficient manner. I have no doubt he will continue to do his upmost in trying to find me my 'perfect home', and I would not hesitate to recommend him to future buyers, and sellers.

Helene · 19 March 2024

★★★★★ 5/5

Google

Chloe is such an amazing estate agent, friendly and extremely capable. Thanks for selling my property Chloe !

Bronwynne · 18 April 2024

★★★★★ 5/5

Google

Chris and all his team in the Hereford Branch are fantastic they have gone above and beyond dealing with the sale of my property. They have been so efficient from the day I first enquired and have made the whole thing so stress free and easy. Chris's communications and the process as a whole at Chancellors is 5 Star and I will continue to recommend them as an Estate Agent to everyone I know. Very professional and exceeded expectation.

Katarina · 18 June 2023

★★★★★ 4/5

Google

Chris has given us very good service. Definitely a peoples person who we would welcome into our home anytime. Chris is very good at his job and deserved his promotion.

Kathleen · 18 June 2023

★★★★★ 4/5

Google

Very helpful company who really understand the customers needs and wants. Chris Domett is so friendly and supportive in a fast moving market he kept me informed to secure the house of my dreams thank you 😊PositiveResponsiveness, Professionalism

Dawn · 18 June 2022

★★★★★ 5/5

Google

Greg was very attentive, polite and informative. Made me feel valued and comfortable.

Janet · 18 May 2024

★★★★★ 5/5

Google

Maddy was very informative and asked us if we had all the information we needed , we put in an offer and will wait to hear .

Lisa · 18 June 2023

★★★★★ 5/5

Google

Ellen Challonder is a lovely member of staff she has helped us out and changed our lives we are so grateful to her! Thank you so much!!

Sophie · 18 June 2023

★★★★★ 5/5

Google

Very professional and efficient service. Good contact, made in helpful manner. I am pleased to use Chancellors (Hereford) for the second time.

Paul · 28 September 2025

★★★★★ 5/5

Google

Lyndsey has been such an outstanding support as we searched and finally found our dream home. Lyndsey made the whole process as smooth as possible and we can't thank her enough. Thank you so much.

Sarah · 18 June 2022

★★★★★ 5/5

Google

I have dealt with Chris Dorsett on two viewings now and he has been really friendly, helpful and informative. I would recommend Chancellors Hereford to a friend as a result of my dealings with him.

Anne · 18 June 2022

★★★★★ 5/5

Google

Tara has shown my partner and I around a few properties and has been brilliant. She listens to what we are looking for and has shown us a great range of properties, always asking questions about what we are looking for, and suggesting other properties that might fit our criteria. She is friendly, personable and very informative. Communication is always efficient and we’ve found it very easy to arrange viewings with her.

Rebecca · 18 June 2023

★★★★★ 5/5

Google

Chris and all at Chancellors have been a great help to us during the sale of our property. Very quick and efficient at ensuring that the process was made as easy as possible for us. Communication between myself and Chris really helped to put our mind at ease and minimise stress during the process. I can't recommend them enough. The whole experience has been great and customer care has been amazing.

Rachel · 18 June 2023

★★★★★ 5/5

Google

We were very impressed with the speed and efficiency in which Chancellors Hereford found us a tenant. Lyndsey Collier was very prompt in replying to communications and kept us informed throughout the process.

Chris · 18 June 2022

★★★★★ 3/5

Google

Having entered the property market as a first-time buyer, I approached it in a state of confusion and trepidation. Rather than attempting to navigate my through the process I wisely sought the help of Chancellors-and thank goodness I did. Zoe has been so very helpful: I really can't thank her enough for guiding me through the whole process from beginning to end. Superb service throughout.

George · 18 June 2022

★★★★★ 5/5

Google

Lyndsey was extremely professional all the way through the process of renting the property. I would definitely recommend using Lyndsey at Chancellors when looking to rent a property in the Herefordshire area.

John · 18 June 2022

★★★★★ 1/5

Google

The team at the Hereford branch itself were helpful enough, but if you are a landlord looking to use Chancellors as agents and managers, needing to deal with their central office and management team, then do so at your peril. On many occasions I've had to chase for simple confirmations, updates and owed payments for weeks. I've been told information that was factually incorrect more than once in my dealings with Chancellors. I'm sorry I didn't go with the agents I've just switched to from the beginning. I would certainly not recommend them.

Laura · 18 June 2022

★★★★★ 5/5

Google

Dealt with chancellors on a couple of occasions recently and on this particular occasion Zoe went over and above and was extremely helpful, timely and professional, Thank youPositiveResponsiveness, Quality, Professionalism, Value

Dallsyboy · 18 June 2022

★★★★★ 5/5

Google

Lyndsey was superb in dealing with our first buy to let property. I reccomend her to all landlords. Very professional.

Craig · 18 June 2023