Every review we hold for the Henley-In-Arden office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleThank for everything. Charlotte Clarke, Kelsey Hall, Ashleah Pope and your team are awesome. Have always communicate with me quickly and very professionally. I am very happy with your services and you making so much easy for landlords and tenants specially for new people.
Your services are excellent with most cost effective.
Thank you again for all.
Imran
Imran Β· 10 June 2023
Agent replied Β· 11 June 2024
Thank you for this very kind review, Imran. We are very glad to have helped you and will be sure to pass on your lovely feedback to Charlotte, Kelsey, Ashleah and the rest of the team.
Katie
β
β
β
β
β
5/5
GoogleDavina was extremely helpful and got back to me very quickly. Thank you so much! - Jodie GPositiveResponsiveness, Quality, Professionalism
Jodie Β· 10 June 2022
Agent replied Β· 11 June 2024
Hi Jodie,
Thank you for your review!
We are so glad Davina was able to provide you with the help you were looking for.
Best wishes,
Bea
LettingaProperty.com
β
β
β
β
β
5/5
GoogleHelen was fantastic great customer service she cared and helped me through this totally new experience, fabulous thanks so much for all your help. ππ β¦
Laura Β· 10 June 2021
Agent replied Β· 11 June 2024
Hi Laura,
Thank you for taking the time to leave a review, we really appreciate it!
Best wishes,
Bea
LettingaProperty.com
β
β
β
β
β
5/5
TrustpilotWe felt listened to
Helpful and supportive conversation in relation to our recent complaint. Our point of view was listened to and we felt we were able to share our experience. The solution was a positive outcome and well explained
Graham Β· 13 September 2024
Agent replied Β· 23 October 2024
Thank you for your feedback, Graham.Weβre glad to hear that you felt listened to and supported during your recent conversation with us. Itβs important to us that your experience was heard and that we were able to provide a positive and well-explained solution. We appreciate your trust in us!Kind regards Jonathan
β
β
β
β
β
5/5
TrustpilotThanks to Demi for a swift renewal.
I've been a little concerned of late that the service at LAP.com was going downhill, however having just completed a seamless renewal with Demi, I'm hoping that was just a glitch! Demi worked really quickly to our deadlines and was easy to contact at all times.
Caroline Β· 11 March 2024
Agent replied Β· 11 June 2024
Hi Caroline,So pleased to hear your renewal with Demi went so smoothy. We always strive to exceed customer expectations and we're pleased to have done so on this occasion. Thanks for letting us know.Andylettingaproperty.com
β
β
β
β
β
5/5
GoogleOverall great experience.
Would fully recommend Letting a Property.
Zach Β· 10 June 2023
Agent replied Β· 11 June 2024
Thank you Zach!
β
β
β
β
β
5/5
GoogleLily helped solve my issue very quickly. I was not impressed with the previous agents as they advised they would put me through to the suppliers and did not do so. I've made several calls and emails but unfortunately it's dragged out for no apparent reason. Thanks again Lily for helping me sort the issue out quickly.
Annum Β· 10 June 2023
Agent replied Β· 11 June 2024
Hi Annum,
Thank you for taking the time to leave us a review. We're sorry to hear that you experienced some delays with supplier arrangements and appreciate your feedback on this. We are very glad to hear that Lily was able to help you quickly though!
Thank you,
Katie
lettingaproperty.com
β
β
β
β
β
5/5
GoogleShannon Hall was very helpful throughout the whole process, we found a tenant after about a week of advertising.PositiveValue
Stephen Β· 10 June 2022
Agent replied Β· 11 June 2024
Hi Stephen,
Thank you for your helpful feedback. We really appreciate you taking the time out to share your experience with us and are so glad our team could help.
If you would ever like any further assistance, please do not hesitate to get back in touch.
All the best,
Bea
LettingaProperty.com
β
β
β
β
β
5/5
GoogleCharlotte Daccus has been marvellous. Very friendly and understanding. Answered all my questions and concerns. Would definitely recommend.PositiveResponsiveness, Professionalism
Suzanne Β· 10 June 2022
Agent replied Β· 11 June 2024
Hi Suzanne,
Thank you for providing us with feedback on your experience with our team. We are so pleased Charlotte could help.
All the best,
Bea
LettingaProperty.com
β
β
β
β
β
5/5
GoogleCharlotte has been great at simplifying a complex process. She responds quickly and has been very helpful and flexible.
TOM Β· 10 June 2022
Agent replied Β· 11 June 2024
Thank you for your review, Tom! We're very happy that Charlotte was able to help you and will be sure to pass on your kind feedback π
Katie
LettingaProperty.com
β
β
β
β
β
5/5
GoogleFrom start to finish you provided an excellent service, Shannon and Charlotte were on hand to help me with absolutely everything. My house was advertised by yourselves on Rightmove on the Tuesday and it was let by Friday. Iβm totally amazed by the price but most of all by the hell and service I have received from these ladies. Thank you.
Joanne Β· 10 June 2020
β
β
β
β
β
5/5
GoogleDonna really helped me and was most patient explaining all sort of rent rules and letting agent advice. Being a Mortgage Broker I thought would know about tenancy arrangements but Donna came up with a great solution and something that I never seen before- thanks!
James Β· 11 March 2024
Agent replied Β· 11 June 2024
Hi James,
Thanks so much for your great review. Donna and the whole team are thrilled to receive your positive feedback.
Andy
lettingaproperty.com
β
β
β
β
β
5/5
TrustpilotDemi H - very efficient!
Having a dedicated person dealing with your enquires has been a massive positive. Demi H has been our contact person and she has been so efficient at getting back to us with any questions. Really quick to respond and find solutions when needed.
Claire Β· 23 July 2025
β
β
β
β
β
5/5
GoogleSimply Excellent!
Excellent βno fussβ service. Do all the important things you want from an estate agent without any of the fluff and at a much more paletable cost.
if you are looking to let property,look no further than The Online Letting Agents!
My thanks to Shanon and the wider team at letting a property for your help, guidance and professionalisms; highly recommended.
Alan Β· 11 June 2019
β
β
β
β
β
5/5
TrustpilotCharlotte and Mia are very responsive
Charlotte and Mia are very responsive, helpful and lovely
Roger Β· 21 May 2026
β
β
β
β
β
5/5
GoogleCasey was was lovely and very fast with everything and helping us sort out the new property for rent
Thank youPositiveProfessionalism
Daman Β· 10 January 2022
Agent replied Β· 11 June 2024
Hi there,
Thank you for providing us with valuable feedback on your experience with our team - it is much appreciated! Please do not hesitate to reach out if you require any further assistance.
All the best,
Bea
LettingaProperty.com
β
β
β
β
β
5/5
GoogleI am a first time landlord and James has been very helpful and quick to respond. Highly recommend.PositiveResponsiveness
Millie Β· 10 June 2022
Agent replied Β· 11 June 2024
Hi Millie,
Thank you for taking the time to leave feedback on your experience with our team - it is much appreciated!
All the best,
Bea
LettingaProperty.com
β
β
β
β
β
5/5
GoogleGreat experience with Lettingaproperty.com. James is amazing and really helpful with everything. Super positive attitude and very professional
Rita Β· 10 June 2022
Agent replied Β· 11 June 2024
Hi Rita,
Thank you for kind feedback - we're so pleased James could assist.
Best wishes,
Bea
LettingaProperty.com
β
β
β
β
β
5/5
GoogleBeing a first time landlord it sounded to good to be true. But I took the leap and I'm incredibly happy with the service provided and amazed at the value for money compared to high street agents. Very supportive, very professional and knowledgeable, and incredibly fast. 10 applications in the first 24 hours of advertising, and a tenant in within the same week as choosing them!
Matt Β· 10 June 2022
Agent replied Β· 11 June 2024
Wow, what a review Matt! Thank you for your incredibly kind words. Being a first-time landlord can be daunting but we are so pleased that you're enjoying your experience. All the best with choosing your tenants!
LettingaProperty.com
β
β
β
β
β
5/5
TrustpilotThank you helen
Thank you helen, you are very accomodating on us.
Customer Β· 17 May 2026
β
β
β
β
β
1/5
Trustpilot1 enquiry for one week, useless
I bought the Β£99 package, within the first week, there was only 1 tenant enquiry which is way less than the enquiries from Gumtree and Facebook.This is surprising because there were only a few properties for letting at the time. I finally managed to find a tenant via Facebook by myself.Then I notified letttingaproperty.com that I will stop using their service, suddenly I received 5 enquiries in one day. This further proved that they didn't do their job properly.The issue is when a potential tenant tries to call the agent, it will take the agent time to answer the call and fill up a form. I would imagine this is quite boring, maybe the agent thinks the same.In all, it's useless.
Ben Β· 18 April 2018
Agent replied Β· 11 June 2024
Dear Ben,Thank you for taking the time to provide a review, and we are deeply sorry that, on this occasion, our service did not meet your expectations.I appreciate it has been some time since you reviewed our service, and since then, we have made vast improvements to how tenants arrange viewings. We would be delighted to welcome you back to lettingaproperty.com and offer you a complimentary property listing.If you are interested, please let us know at management@lettingaproperty.com, and we'll get you set up to advertise again.All the best.KatieLettingaproperty.com
β
β
β
β
β
5/5
TrustpilotFantastic company to work with!
We have been now 6 months letting our property with LAP and have had no issues whatsoever, the start was great, very smooth, all checks carried out for our tenants were outstanding, and so was everything else in the process.Would highly recommend LAP, and we will definitely keep working with them for as long us we are Landlords.Many thanks to the whole team.
RaΓΊl Β· 14 September 2022
Agent replied Β· 11 June 2024
Hi Raul,Thank you for your lovely feedback. Glad to hear you've had a smooth experience! If you would like to recommend us to any other landlords you know, we do have a refer-a-friend program you may be interested in: https://www.lettingaproperty.com/refer-a-friendThanks again for taking the time to leave us a review. We really appreciate it! All the best,Katie lettingaproperty.com
β
β
β
β
β
5/5
TrustpilotGreat company
Great company! The lady that handled my account, Donna Sirrell, was fantastic. I had never done this before but she held my hand all the way and gave me the confidence that all would be fine. The process has been quick and smooth and the portal is very easy to use. Very impressed!
Jacka Β· 6 August 2023
Agent replied Β· 11 June 2024
Hi Jacka,We're thrilled to hear about your great experience with us, and that Donna's support made the process smooth for you. Thanks for choosing us and here's to your continued property success!Andylettingaproperty.com
β
β
β
β
β
5/5
GoogleVery responsive and caring. Thank you Lily
Sezgi Β· 10 June 2023
Agent replied Β· 11 June 2024
Thanks for your review, Sezgi. Pleased you had a good experience with Lily.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.