Trusted Agent profile · Henley-In-Arden
★★★★★
1,149 reviews across 3 platforms
10 Arden Court, William James Way, Henley-In-Arden, B95 5QR
LettingaPropertycom's office in Henley-In-Arden, at 10 Arden Court, is rated 4.6 out of 5 across 1,149 reviews on three platforms, including 740 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. LettingaPropertycom hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-In-Arden.
The Trusted Agent 2026 results for LettingaPropertycom, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Henley-In-Arden office, from every platform, shown as written. First names only.
4/5
GoogleThank you Helen for a great service. I was recommended to LettingaProperty.com and it has been great. Helen is always happy to assist in any enquiries each step of the way, and answered all my queries almost immediately. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Hi Stephen, Thank you for your kind review! We're so glad that Helen was able to provide you with the help you were after :) Best wishes, Bea LettingaProperty.com
5/5
TrustpilotHighly recommend
From the very start of my experience with Lettingaproperty everyone has been extremely helpful. I am in the process of letting my first rental property and have felt supported the whole way through. I had a lot of interest in my property with 7 viewings in the first weekend after the property being advertised which were all handled and arranged through their own dashboard. Once I chose the tenants and informed Lettingaproperty, the holding deposit was paid within 24 hours. They've made the whole process easy and I would definitely recommend using them.
Thank you for your great review. We're very happy to have to helped your let your first rental!
5/5
GoogleHighly recommend. Very professional, organised and helpful. Answered all my questions in a quick and detailed manner. Will use them again.
Thanks, Susana, we really appreciate your kind words. Great to hear the team were helpful and responsive. We’d love to work with you again in the future. Kind regards, Helen Operations Manager
5/5
GoogleShannon was very helpful on the phone and tailerd a package to suit my needs. Massivly cheaper than local estate agents. Can't fault them at all.
Thank you, Ben! We're glad to hear Shannon was able to offer you a package that was right for you - and save you some money too!
5/5
GoogleCasey was responsive and helpful at all points. I'm thoroughly satisfied with lettingaproperty.
Hi Kelvin, Thanks so much for your great review! Pleased you've had such great service from Casey. Andy lettingaproperty.com
5/5
TrustpilotShannon & all the team at…
Shannon & all the team at LettingaProperty.com are a pleasure to work with. As a landlord of several properties it has been a breath of fresh air to find a company that go above and beyond to give such a personal and professional service. Their expert knowledge in the minefield of ever more onerous government landlord legislation is essential. The Complete Plan includes Rent Guarantee & Home Emergency Cover at a very reasonable monthly cost. I will continue to recommend them to other landlords as the knowledge that all the necessary paperwork and compliances are in order is so reassuring. All at a fraction of the cost of a traditional high street letting agent.
Hi Caroline, Thank you for taking the time to leave such a glowing review for our team. We are delighted to hear how appreciative you are of our service and are very happy to support you through your lettings process. As you say, renting can often feel like a daunting 'minefield' of legislation, but it's our mission to guide landlords like yourself through the tricky parts and help them let their property confidently, securely, and for a reasonable cost.We'll certainly pass your kind feedback on to the team. Thank you again and if you need anything, you know where we are.Many thanks,Katie
5/5
GoogleCharlotte has been incredibly helpful. She has guided me through the process brilliantly with no pressure and certainly no ‘hard sales’ tactics. I have felt in control the whole way. I would definitely recommend.
Hi Sarah, Thank you for the lovely feedback! Very pleased to hear that you've had a pleasant experience with us. We'll be sure to pass on your kind words to Charlotte too!
1/5
GooglePLEASE AVOID! REVIEW FROM A REAL TENANT. As tenants we’ve had an awful experience with Letting A Property. From the beginning they’re unorganised and unprofessional. Staff don’t have property law knowledge other than emailing contracts. In June they issued us an invalid Section 21 to leave property convinced it was valid when it was not. It took months of back and forth with council to educate them on Section 21 notices. Now issued a second one and get an email from them saying we owe rent without any communication and without a new agreement the rent has increased this is ILLEGAL and we are leaving property at end of the month. “Customer service” consists of same 3 incompetent people who haven’t a clue what they’re talking about or have any knowledge on processes or renting legally. I’m taking my complaint to relevant agencies as I’m tired of it now and NO response to my complaint emails unsurprisingly. If you’re a landlord please do better than using these lot, if you’re a tenant good luck.
Dear Hope, Thank you for taking the time to provide a review, and we are deeply sorry that, on this occasion, our service did not meet your expectations. Sincerely, Katie
5/5
TrustpilotChloe is always helpful
Chloe is always helpful, knowledgeable and friendly. I cannot recommend her enough.
Thanks for the great review, Ryan!We're so glad to hear that Chloe has been a standout member of our team. Your recommendation means the world to us!All the bestAndy
5/5
GoogleCasey is of great help. Always responds quickly and is succinct in her replies. If she cannot give an answer straightaway she informs me of that and true to help in other ways. Good job!
1/5
TrustpilotAvoid, so unprofessional
As a tenant having to deal with this company caused a lot of stress. Very disorganised, long delays on getting back to emails or none at all (when it comes to the signing of important documents), unless you constantly chase them to do so or leave angry voicemails after being ignored for weeks.Gave our landlord misleading information about serving notices once I had given our months notice according to initial contract, resulting in nearly getting lawyers involved, which they backed down pretty quickly from, because they knew they were acting on incorrect information, but wanted to do so to save their own backs and make themselves look better.Everyone we dealt with was a red flag. Very lack lustre.This may be a good company on a landlords behalf, but for tenants they're a nightmare. Luckily our landlord was actually a decent person who we ended up sorting a lot of the issues privately with.
Dear Aliyah,Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.We do our very best to ensure that our landlords and tenants are equally well looked after as we appreciate that moving home is stressful, particularly in times like these.Our team are known for taking ownership and caring deeply about our clients. We can’t fix the past but you have my personal commitment to improve the way we communicate with tenants at the end of their tenancy. Until then, please accept my sincerest apologies on behalf of everyone on the team.YoursHelenLettings Manager
5/5
GoogleExcellent service. Charlotte was super helpful, very friendly, knowledgeable and gave me a good understanding of everything involved for letting a property. Would definitely recommend!
Thanks for the review Steven! We're delighted to hear that you've enjoyed our service and will be sure to pass your feedback on to Charlotte.
5/5
TrustpilotSmooth transition from our old agent…
Smooth transition from our old agent and Mia has been very helpful.
Thanks, Nick! We're pleased to hear that your transition was smooth and that Mia has been a great help. We aim to make every experience efficient and supportive! All the bestAndy
1/5
TrustpilotShockingly bad service
As tenants we’ve had an awful experience with Letting A Property. From the beginning they’re unorganised and unprofessional. Staff don’t have property law knowledge other than emailing contracts. In June they issued us an invalid Section 21 to leave property convinced it was valid when it was not. It took months of back and forth. Now issued a second one and get an email from them saying we owe rent as without telling us and without a new agreement the rent has increased this is illegal and we are leaving property at end of the month. “Customer service” consists of same 3 incompetent people who haven’t a clue what they’re talking about or have any knowledge on processes or renting legally. I’m taking my complaint to relevant agencies as I’m tired of it now and no response to my complaint emails unsurprisingly. If you’re a landlord please do better than using these lot, if you’re a tenant good luck.Update: one of the managers replied after 7 days and a bad review (coincidence?) she denied any wrongdoing and advised we “ignore” the email illegally demanding increased rent with no agreement. She asked multiple times for me to consider removing my review. Please exercise caution when reading all these good reviews.
Dear Hope,Thank you for taking the time to provide a review, and we are deeply sorry that, on this occasion, our service did not meet your expectations.Sincerely,Katie
5/5
GoogleWe’ve been so impressed with Helen, she has a lovely manner and is very careful to explain each stage carefully. Helen is also very sensitive to our needs and is quick to offer solutions and support - thank you!PositiveResponsiveness, Quality, Professionalism
Hi Andy, Thank you for your kind review. We are so happy to hear Helen was able to provide you with the support you needed :) If you ever have any further enquiries, please do not hesitate to get back in touch. Best wishes, Bea LettingaProperty.com
5/5
TrustpilotCasey Clifton has been great!
Casey Clifton has been great!She helped myself and my family rent out our flat. Very quick to reply and very helpful.
Hi there,Thanks for your positive feedback!Great to hear that you've had such a great experience with Casey.Andylettingaproperty.com
5/5
TrustpilotVery smooth service
Kelsey has been very supportive and helpful in getting us onboarded and arranging viewings.
Hi Lloyd,Thanks so much for your positive review! Glad to hear everything went so smoothly with Kelsey.Andylettingaproperty.com
5/5
TrustpilotGreat service from lettingaproperty
Casey was responsive and helpful at all points. I'm thoroughly satisfied with lettingaproperty.
Hi Kelvin,Thanks so much for your positive review. Great to hear that Casey was responsive and helpful throughout.Andylettingaproperty.com
1/5
TrustpilotI had the full package with this agent…
I had the full package with this agent and I might just as well had the cheapest. This company does the very least it can get away with. Absolute waste of money. They failed to tell me when the tenants advised of a leak in the shower room and after several months I found out and what would have been a quick fix ended up with me having to shell out for a total shower room replacement because the water had soaked through to the joists.I would advise you to steer clear of these cowboys as they're only interested in the money.
Hi Elizabeth, We're sorry to hear that you're unhappy with your experience. We take our customer service very seriously and will be investigating this issue. Please email management@lettingaproperty.com with any further details of your experience and we will be in touch.Many thanks,Katielettingaproperty.com
5/5
TrustpilotKelsey talked us through every step of…
Kelsey talked us through every step of the referencing and made it clear what was needed. Made it a lot easier for us!
1/5
TrustpilotDO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY - they are not interested in landlords, tenants or otherwise, all they do is get your info (email, phone number) as a middle man, but don't actually give it to the relevant person (eg the landlord related to the property they advertise). When I wanted them to shut down my account when I found out they don't actually do anything worthwhile for a potential tenant but hold my contact info available to anyone, I had to get into a huge argument with the director & then involve a complaint to ICO who manage GDPR breaches. Your info is really all they want, it's why they make you open an account just to send an email to a landlord for a property who will rarely reply. They should be closing accounts & deleting info when requested, in accordance with GDPR laws & not refuse to do so unless you bring in an authority.The response Katie from this company gave is a complete lie - the director refused to close my account & I had to get into an email war asking over & over. The director claimed he could legally keep my info & account open, I then had to involve the Government Authority to get him to close it down. Katie says they closed it once I requested it - LIAR. Secondly I didn't request my account closure BEFORE the landlord had a chance to respond, I didn't receive a response for 2 weeks! I asked them to do something about it, all they did was prompt the landlord to respond but they never did. I asked for account closure long after waiting for a response. Nice LIE again Katie.
Dear Barbara, Thank you for your feedback, and we're so sorry to learn of your disappointment when searching for a property to rent. If I may explain by outlining our service in a little more detail. I trust that others reading this response will understand better how we work with landlords and tenants.When a prospective tenant is interested in a property that our landlords are advertising, we gather their contact information so that a viewing can be arranged. This is relatively common practice for all high street and online agencies. That contact information is then passed onto the landlord, with your consent, so they may contact you to arrange a suitable time to view the property.In your specific case, I understand the landlord did not respond to your enquiry in time, so you requested that your account be closed down. Your instruction was actioned immediately.As registered members of the ICO, we take our clients' privacy and personal data very seriously. Without your explicit consent, we would never pass on information to any other party. I hope that provides some reassurance and if you wish to discuss this further, please contact us at management@lettingaproperty.com.Thank you, Barbara, and I wish you all the best with your property search.Sincerely,KatieLettingaproperty.com
5/5
GoogleThis is definitely the future of renting, the process was so quick and easy! Helen was super helpful throughout the process and quick to respond to any queries. Thanks so much! :)PositiveResponsiveness, Quality, Professionalism
Hi Harvey, Thank you for taking the time to leave us feedback on your experience with our team! We are so glad Helen was able to provide you with the help you were looking for. All the best, Bea LettingaProperty.com
5/5
TrustpilotCarey is great at her job
Carey is great at her job. She chased up most issues that arised
Thanks so much for your positive review! Pleased to hear that Casey provided great service.Andylettingaproperty.com
5/5
TrustpilotGood service
I have recently renewed with my current tenants through Lettingaproperty.com. after 3 years of working with them. I wish I had switched from a high street agency earlier as I've saved so much money. I have the Basic plan and find communication to be excellent, with no worries about tenancy agreements or financial paperwork. My emails are always answered quickly and I often refer to the general information that I receive from the company to keep up to date with legislation. Recommended.
What a lovely review! We're so pleased to hear how happy you are with your service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: LettingaPropertycom, Henley-In-Arden won Platinum.
Tell us what you need and we'll put you in touch. LettingaPropertycom hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-In-Arden.
