Trusted Agent profile · Henley-In-Arden
★★★★★
1,149 reviews across 3 platforms
10 Arden Court, William James Way, Henley-In-Arden, B95 5QR
LettingaPropertycom's office in Henley-In-Arden, at 10 Arden Court, is rated 4.6 out of 5 across 1,149 reviews on three platforms, including 740 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for LettingaPropertycom, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Henley-In-Arden office, from every platform, shown as written. First names only.
5/5
TrustpilotPrompt reply with exactly the…
Prompt reply with exactly the information I requested & needed
Thanks, Pat. Glad we could get you what you needed quickly. We know your time is valuable, so we try to keep things straightforward. Helen Davis Operations Manager
5/5
TrustpilotReally good letting agents
Letting a property have continued to be an excellent agent for me. They are always available, easy to talk to and are effective at keeping things on track which leads to fewer issues that need resolving. My main contact is Casey who is fantastic. It's nice to know that I'm communicating with a real person and not a faceless, disinterested employee. Thanks for all of your help over the past year.
Hi Graham,Thanks for taking the time to leave your positive feedback - this is much appreciated by Casey and the rest of our team.It's vital that we provide excellent human support in tandem with our technology, so it's wonderful to hear that you are happy with our service and are getting great personal support from Casey.We look forward to helping you further.Andylettingaproperty.com
4/5
GoogleI knew Lauren Bennett from LettingaProperty - I made an appointment with Lauren and now I am registered with LettingaProperty.com and have started the searching for the Tenant. Lauren has been very professional and responsive. This is new experience and I really appreciate her help and advice. Thank you. Kind regards, PingPositiveResponsiveness, Quality, Professionalism
Hi Ping, Thank you for your kind review! We are so glad to hear that Lauren was able to provide you with the help you needed and that you decided to register with us. Please do not hesitate to reach out if you need any more assistance. Kind regards, Lettingaproperty.com
5/5
GoogleLettingaproperty has proven to be an exceptional company, offering comprehensive online services that cover all aspects of renting. The system provides a transparent breakdown of payments and the rental process, simplifying everything. Beyond the system, their dedicated agents are a valuable asset, guiding me through any challenges that arise during the rental process. I must particularly commend my agent, Talia, for her swift and effective communication. Her prompt responses and adept issue resolution have consistently impressed me. With such a positive experience, I have no hesitation in affirming that I will continue to choose Lettingaproperty for my rental needs.
Hi Inn, What a wonderful review! Thanks for taking the time to provide this detailed feedback. Talia and the team are thrilled to read your positive comments and we look forward to helping you further. Andy lettingaproperty.com
5/5
GoogleThis is my first time using an online agent to manage my property. At first, I was a little reluctant to use it, but my experience with lettingaproperty was great; they responded promptly and were ready to support me anytime I had issues. I had a direct line with Kelsey, and she was very helpful throughout the process. Whenever she was on leave, I gave a call to the support line, and they were helpful and answered all my queries. I would strongly advise the landlord to use this service because it allows them the ability to interact with renters directly, manage them themselves in some circumstances, and is more cost-effective than using other agent. ⭐⭐⭐⭐⭐
Hi Kumar, We really appreciate you taking the time to provide this positive feedback, thank you! It makes us (especially Kelsey) very happy to hear how we helped you overcome your reluctance to let online. We look forward to supporting you during your onward journey. Andy lettingaproperty.com
5/5
TrustpilotCollection of outstanding rent.
Our tenant didn't pay all the rent. However, through negotiations and diplomatic measures with persistence, your staff made it possible for the outstanding rent to be paid 2 days after the initial one was collected! It was very helpful and shows high level of effectiveness.
5/5
TrustpilotPerfect experience for a first time landlord
I was impressed with how quickly and how seamlessly I went from putting my property on the market to having tenants move in. The process was very smooth and the platform easy to use. Most importantly for me, as a first time landlord, were the incredibly helpful and responsive team that guided me through every aspect of the process and happily answered my rookie questions. I can't recommend the platform and the team highly enough.
Dear David,Thank you so much for your wonderful review!We're thrilled to hear that your experience as a first-time landlord with us was seamless and efficient. It's fantastic to know that our platform met your needs and that our dedicated team was able to provide the support and guidance you needed throughout the process.We're here to support you in your landlord journey, so never hesitate to reach out if you have more questions or need further assistance. Thank you once again for choosing lettingaproperty.com. We look forward to continuing to serve you and wish you all the best with your rental property.Warm regards,Andy
5/5
TrustpilotCasey has been helpful in managing the…
Casey has been helpful in managing the property. helpful and responsible.
Thank you for your review! We’re glad to hear that Casey has been helpful and responsible in managing your property. We appreciate your feedback and look forward to continuing to provide great service!
5/5
GoogleI’m a first time Landlord, and it’s been a great experience working with sales & customer support teams. Ashleah Pope has been great in helping me throughout (from advertising to tenants moving in) - Thanks!
Hi Faisal, thank you so much for leaving us a review. It's fantastic to hear that you've had a great experience as a first-time landlord. We will pass on your feedback to Ashleah too.
5/5
GoogleThank you Mia and the entire team of LettingAProperty for arranging me a beautiful home in Barbican Mew Area. Your Service is very recommendable to those who are looking for a agent to book house.
Thank you for your kind review, Chado! We're glad to hear you're happy and really appreciate your feedback 🙂 Katie lettingaproperty.com
5/5
Google5 star service!Professional, prompt, flexible and always there when you need them. Highly recommended if you want to rent your home in a short time! Thank you Shannon for making it happen what was only a dream a couple of years ago!PositiveResponsiveness, Quality, Professionalism, Value
Hi there, Thank you for your positive feedback - we really appreciate it :) All the best, Bea LettingaProperty.com
5/5
TrustpilotExcellent Service from lettingaproperty.com
This is my first time using an online agent to manage my property. At first, I was a little reluctant to use it, but my experience with lettingaproperty was great; they responded promptly and were ready to support me anytime I had issues. I had a direct line with Kelsey, and she was very helpful throughout the process. Whenever she was on leave, I gave a call to the support line, and they were helpful and answered all my queries.I would strongly advise the landlord to use this service because it allows them the ability to interact with renters directly, manage them themselves in some circumstances, and is more cost-effective than using other agent.⭐⭐⭐⭐⭐
Hi Kumar,We really appreciate you taking the time to provide this positive feedback, thank you! It makes us (especially Kelsey) very happy to hear how we helped you overcome your reluctance to let online. We look forward to supporting you during your onward journey.Andylettingaproperty.com
5/5
TrustpilotQuick and great support
The responses I receive so far from Casey has been quick and accurate. It makes my life easier. Thank you again.
Hi there, and thanks for your positive review.Pleased to hear that Casey's service has made things easy for you, that's exactly what we're here for!Andylettingaproperty.com
5/5
TrustpilotGreat Service
Very friendly, helpful and professional staff. Quick to respond to any queries. Documents were completed very promptly. Would not hesitate to use them again
Hi Debbie,Thanks for your great feedback! Pleased to hear you found our team "friendly, helpful and professional", that's exactly what we aim to be! We look forward to helping you further in the future.Andylettingaproperty.com
5/5
TrustpilotAbigail Morgan was so helpful and…
Abigail Morgan was so helpful and informative! Everything went super smoothly and I cannot reccommend this company enough!
Hi Kemi!Thanks for your positive feedback on Abby and our company, that's wonderful to hear!Andylettingaproperty.com
5/5
TrustpilotBrilliant company!
Just want to say a massive thank you to Shannon and the team they have been fantastic and very helpful! If I ever come back to property managing then I will definitely be using this letting agent! Thanks again.
Thank you, Tommy! We'll be sure to pass on your kind feedback to Shannon and the team.
5/5
GoogleA big thanks to Casey with whom I dealt directly with, arranging the letting on the Complete package offered by LettingaProperty.com. All my queries, correspondence and phone calls were dealt with promptly and efficiently.
Thanks Ian! We'll be sure to pass your kind words on to Casey.
5/5
GoogleJust had another very professional service from LettingaProperty.com. Everything from marketing, tenant referencing, AST preparation, inventory service, and lodging the deposit with the Deposit Protection Service. Andrada was particulary helpful and responsive and I would highly recommend. Thanks again for a great job!PositiveResponsiveness, Professionalism
Hi Dean, Thank you for your helpful feedback! We are so pleased your experience with us has been so positive. If you would ever like any further assistance, you know where we are! Best wishes, Bea LettingaProperty.com
5/5
GoogleShannon was very helpful and friendly, it was so easy to speak with her, she answered all the questions I had and explained different plans that the company offers. I also like to say is fantastic to meet your future tenants face to face.
Hi Roya, Thank you for your review. We're so pleased Shannon was able to help. Best wishes, Bea LettingaProperty.com
5/5
GoogleCharlotte is being amazing. So friendly and never letting you feel alone on the way, which I found bit scary at first. Very responsive to any questions and support that you need. It makes me feel comfortable going through the process. Thank you Charlotte!
Hi Lorena, Thank you for your review. It's understandable to be daunted by the rental process at first. There's a lot of things to do and a lot to remember, but we're so pleased that you felt supported by our team - it's what they do best! I'll certainly pass on your kind words to Charlotte too. She'll be so happy to hear that you felt comfortable and reassured. As always, if you have any questions or queries, don't hesitate to get in touch. We're always happy to help. All the best, Katie LettingaProperty.com
5/5
GoogleCan I just say, the service and support I received from Helen Davies during this process was immaculate, she was so professional and patience that it gave me peace of mind that everything was going to be fine. Thanks Helen for all your help, I'm very gratefulPositiveResponsiveness, Quality, Professionalism, Value
Hi Olaide, Thank you for taking the time to leave a review. We are so pleased that Helen was able to give you the help and support you were looking for, we will be sure to let her know :) Best wishes, Bea LettingaProperty.com
5/5
GoogleDonna was so helpful to me and very efficient with dealing with my issue. I'm very pleased I was dealing with Donna.
Hi Janice, Thanks so much for your positive review. Great to hear that Donna has been so helpful and efficient. We look forward to supporting your further. Andy lettingaproperty.com
5/5
TrustpilotCasey is very responsive and gives…
Casey is very responsive and gives clear answers to queries. Much appreciated!
Thank you for your feedback, Rahul!We’re glad to hear that Casey has been responsive and provided clear answers to your queries. We’ll be sure to pass on your kind words to her. We appreciate your support!All the bestHelen
1/5
TrustpilotDo Not Touch with a Bargepole!
Thank you for your feedback, and I'm sorry for how this was handled. You're right that our communication wasn't good enough. While there were significant delays outside our control (waiting for tenant details from the other agent, and your tenant extending their stay by three months) once you finally had access to the property, we should have moved much faster. The gap between receiving keys and getting cleaning quotes sorted was too long, and when we did receive a quote, it wasn't communicated to you promptly. You shouldn't have had to chase us for updates, and "no new information" is never a valid reason not to keep you informed. We refunded your fees in full and have since made changes to how our team handles property transitions and communication, specifically to prevent situations like this. That doesn't undo the frustration you experienced, and I understand why you're still angry about it. I'm sorry we let you down. Jonathan Daines CEO
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: LettingaPropertycom, Henley-In-Arden won Platinum.
