LettingaPropertycom Henley-In-Arden reviews

★★★★★ 1/5

Trustpilot

Misleading

We're a letting agent and we've seen our brand on their compare pages. I have spoken to their support team today and they have ignore me. The comparison they show on their website is incorrect and the agents listed on the comparison have not given consent. Trust Pilot have written to me 3 times now to get my review removed as its considered "serious harm to someone’s reputation or serious financial loss to a business." It has been really difficult to get this review approved which makes me concerned poor reviews from others are being challenged to such a degree, people get bored of responding and get their review dropped.

James · 21 May 2024

★★★★★ 5/5

Google

Lettingaproperty team are all so helpful and efficient to resolve any questions or queries and ensure you are kept well informed on the process. Thank you to Talia for acting so quickly to ensure our tenants were able to move into the property with a quick turnaround!

Charlotte · 10 June 2023

★★★★★ 5/5

Trustpilot

I am a first time landlord I am very…

I am a first time landlord I am very happy with the service Ajay has provided and the service he has given us. He has been able to help and organise tenants viewings for our property, he has responded to all the questions and requests from tenants who have been interested in the property and his advice on what to do has been greatly appreciated, we are very grateful for all of his help Thank you! I would definitely recommend letting a property.

Lisa · 13 May 2024

★★★★★ 4/5

Google

I'm a new landlord (renting out my main home while I live abroad for a few years) so everything is new to me. The team have been extremely helpful and friendly and quick to reply to my questions and queries. Everything has worked pretty smoothly although the portal sometimes is a little basic (e.g. you can't edit the contract within the portal, or download it until it is signed) which is slightly frustrating but for the cheap price and great team supporting you I'm very glad i want with lettingaproperty Casey in particular has been a great help!

Charlie · 12 May 2024

★★★★★ 4/5

Trustpilot

Great service, friendly support, ok platform

I'm a new landlord (renting out my main home while I live abroad for a few years) so everything is new to me. The team have been extremely helpful and friendly and quick to reply to my questions and queries. Everything has worked pretty smoothly although the portal sometimes is a little basic (e.g. you can't edit the contract within the portal, or download it until it is signed) which is slightly frustrating but for the cheap price and great team supporting you I'm very glad i want with lettingapropertyCasey in particular has been a great help!

Charlie · 10 May 2024

★★★★★ 5/5

Google

Casey Clifton is such an excellent professional! The renewal of our contract was easy and her professionalism, responsiveness, and attention to detail made my experience as a tenant incredibly smooth and stress-free.

Maria · 25 July 2025

★★★★★ 5/5

Google

Thanks to LettingaProperty our sanity has finally been restored - we have just changed agents after putting up with a frankly useless high street agent for far too long. They have been helpful, informative and very professional, and a change of agent plus a change of tenant has been achieved very promptly and efficiently. Thank you to James and Katie in particular.

Tom · 10 June 2021

★★★★★ 5/5

Trustpilot

Efficient and polite

Quick response to questions via email. Everyone I have delt with have been very helpful and polite and knowledgeable.

Jennifer · 14 April 2026

★★★★★ 5/5

Google

Swanley Town Council would like to give a thank you to Mia for great customer service for our housing re-letting within the town. She is a testament to her firm :)

Ryan · 10 May 2024

★★★★★ 1/5

Trustpilot

Nightmare of a company

Rude staff and utterly unhelpful. Cheery when they think they're getting money but that quickly changes. Only interested in getting payments rather than actually providing any sort of service. Failed to answer questions when mistakes were pointed out instead becoming defensive and was told this was just the way it was and the past was the past. Staff clearly don't understand the tenancy agreements they offer with it taking one three weeks to "read the law" with that phrase being repeated any time I asked questions about my tenancy agreement. When renting from a company you have faith that they understand what they are doing but not at letting a property. I was laughed at when I said I could not afford the full rent myself when a changeover unfortunately did not happen on the day rent was due however when I was leaving myself I was told I was fully liable for any rent until there was until my room was filled. This took one agent three weeks to discover when she diligently read the law leaving me a week to try get together money. When asked why it was not the same way it was during the previous changeover I was refused an answer and told the past was the past however this led me to believe I could end my lease the same way the previous tenant did. They offered no help in trying to get the room filled even when asked if they could list it. When trying to get the deposit back, it was noticed that the previous changeover was not done properly by them delaying the repayment with them saying we needed to go to the landlord and the landlord being told they were dealing with it. This further delayed the deposit repayment as it looked like it was only held for a day (an extra 30 days). I received a phone call from LAP about the repayment request where I might as well have been asked if I was stealing the money. I gave my notice on the 28th January 2024 and I am still dealing with issues regarding the property in April. Would never rent from this company again as would either tenant that shared the property with me.

Emma · 15 April 2024

★★★★★ 5/5

Google

Would highly recommend lettingaproperty. Not only are they much better value than high street agents, the service I’ve received has been exceptional. I was a little concerned that I might be trading quality for cost and have had bad experiences with other online agents such as purple bricks. But Sophia, Ethan and everyone else I dealt with it along the way were always available, helpful and pretty much handheld me through the entire process. The online portal was easy to navigate, communicating with prospective tenants was fluid and you can easily purchase necessary add ons directly. Will continue using in the future. Thanks again for all your support.

Ant · 10 April 2024

★★★★★ 5/5

Google

Donna is a very kind to help us for problems and solved as soon as possible I'm happy to have her as a Property Manager .

Madhankumar · 27 July 2024

★★★★★ 5/5

Google

I have found myself in a life situation where I need to let my flat and I am new to being a landlord. The whole team at Letting a Property have been really helpful by explaining the process around preparing the property and finding tenants. Nothing has been too much trouble. In particular, Donna has helped organise various unplanned repairs and maintenance - her communication and high levels of customer service are greatly appreciated.

Liz · 27 July 2024

★★★★★ 5/5

Google

I would like to say a big thanks to Shannon. Although I didn’t get to use your services due to having to stay with another agent for one more year. Her enthusiasm and happy nature made it a pleasure to speak with. She was both informative and patient with me. I will certainly be considering her especially when I come to change agent next year.

Keith · 10 June 2020

★★★★★ 5/5

Google

I had very good customer care from Donna and Talia, they handled my case professionally and monitored it start to the end. Both were polite, nice and easy to approach and were experienced to handle the case.. I am one happy customer.

Sat · 14 August 2023

★★★★★ 5/5

Trustpilot

Thanks for all your help lettingaproperty.com!

To give context to this review my wife and I have recently decided to sell our rental property that we have owned and let for almost 6 years. The decision to sell was a personal matter influenced by particular circumstances. We chose to transfer certain aspects of the rental property management to lettingaproperty.com (LAP) in September 2020 choosing the Basic Plan Option. Since then the staff of lettingaproperty.com have always been very responsive to our needs and provided an excellent service going above and beyond the Basic Plan limitations, providing valuable professional advice and guidance when needed. We would wholeheartedly recommend LAP for their dedication and professionalism offered at very competitive rates to any prospective Landlord seeking similar services.

Linda · 26 March 2024

★★★★★ 1/5

Trustpilot

Very poor experience

Very poor experience. I have full maintenance package to manage my property. Multiple maintenance issues have been left unresolved, with slow responses and little practical follow-through. Quotes provided have been well above market rate. Some serious issues have not been gripped. Emails are simply not responded to.

V · 5 May 2026

★★★★★ 5/5

Google

Casey was amazing and completely efficient and helpful throughout the whole process from us enquiring about a property, to us getting the keys to our new rental home. We really couldn't recommend Casey and the team at LettingaProperty enough, and want to say a huge thanks for all of your help and excellent communication!

Georgia · 10 June 2022

★★★★★ 5/5

Trustpilot

Fabulous service!

Fabulous service and ongoing support at a very competative price! I can't thank Casey enough for keeping an eye on things and making sure I'm up to date and compliant. Many thanks. Francis

Francis · 29 February 2024

★★★★★ 5/5

Trustpilot

Great efficiency

I have been a tenant with LettingaProperty in London for the past five years, and I must say they have been consistently excellent throughout my tenancy. The team is incredibly efficient and always quick to respond to any queries or issues that arise.Today, I had the pleasure of dealing with Talia when renewing my tenancy agreement. She was extremely helpful and efficient, sending me the renewal agreement promptly and ensuring the process was smooth and hassle-free.Overall, I have been very impressed with LettingaProperty's service over the years. They have provided me with a reliable and professional service, and I would highly recommend them to anyone looking for a trustworthy letting agency in London.

Antoine · 15 March 2024

★★★★★ 1/5

Google

Had a really horrible experience trying to rent a property with this company . I was messed around and lied to and told if I did not sign a 2 year tenancy the property would be let to someone else who was interested even though I had already been told I could rent it 3 days prior to this for 1 year . The letting agent refused to answer my calls and notified me of this via email. The property is still being advertised to rent when the landlord could have had good tenants and money coming in . Very unprofessional !

Dawn · 11 March 2024

★★★★★ 5/5

Trustpilot

Casey is always extremely diligent and…

Casey is always extremely diligent and fast with her responses - helps make any task a lot easier and less stressful!

Caitlin · 23 September 2024

★★★★★ 5/5

Google

Smooth process to find, reference and sign a lease with tenants. Very helpful team to get everything set up for me as a first time landlord. User friendly platform to track entire process. Cost competitive compared to other letting agencies. Casey Clifton is a very responsive and attentive tenancy manager - thank you!

Marine · 22 September 2024

★★★★★ 1/5

Trustpilot

Useless

Been with this agency for 2 years & they are useless. I have to chase them for rent from my tenant. My tenant only pay twice a year ( 6 months upfront) & they can’t even collect that in time. There are mistakes on their invoices & the account managers are useless.They have the audacity to increase their charges each year, I wouldn’t mind if I got a decent level of service, but the service is not fit for purpose. I have zero faith in this company & would rather manage the property myself, I am actually doing that currently & paying them for the privilege.

Sophia · 7 March 2024