Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEveryone at Julian Wadden, Heaton Lettings was really friendly and helpful both in person and online. Brad especially was a fantastic help to me throughout the whole process. I couldn't make an in person viewing so he sent me a really helpful virtual tour and then kept me well informed during the application process. Highly recommend!
Niamh · 17 May 2023
Agent replied · 7 June 2023
Dear Niamh,
Thank you for leaving Brad and the lettings team at Heaton Moor a 5 star review.
Reviews like yours help others when choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotGREAT CLIENT SERVICE
I have been a client of Julian Wadden since 2015. They have continued to provide excellent customer service and professionalism. I recently sold a property in East Didsbury under the leadership of Ben Foster, Branch Manager of the Didsbury team. My day to day dealings were with Nicola Viner who is one of the most proficient professionals I have met. Nicola's customer service and communication was always on point and never failed to keep me abreast of updates. Nicola has a very calm and professional approach and is keen to ensure that matters move swiftly and efficiently. We worked well together as we appreciated "a can do attitude". Nicola enjoys external relationships with professionals in the conveyancing world and has built a rapport that exudes respect and commitment to dates and needs of both vendor and buyer. In addition I would also like to acknowledge Maddy Porter, under the leadership of Nicola and Ben she will become a well rounded property professional and I wish her well in her new career! BRAVO team Julian Wadden Didsbury Branch.
Jacqueline · 7 October 2024
Agent replied · 23 November 2024
Dear Jacqueline,Thank you for sharing your positive experience with us.It’s wonderful to hear how long you've been a satisfied client since 2015! Ben, Nicola, Maddy & the Didsbury team clearly have a strong focus on customer service, and it's great to receive your feedback.Thank you!Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe have rented out a flat we have just bought with Julian Wadden. The whole process from initial meeting with Georgia and then working through the letting process with Bradley was excellent. If we were to get any more flats then we would carry on with using Julian Wadden.
David · 12 November 2023
Agent replied · 26 November 2023
Dear David,
We thank you for speaking so highly of Georgia & Bradley and are delighted to read your positive commentary with regards to both the sale and lettings process.
We look forward to working alongside you in the future.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotNicky and the team at Julian Wadden…
Nicky and the team at Julian Wadden were fantastic throughout buying progress! Nicky kept us in the loop with updates from every person in the chain (hearing most news directly from her first) - and manage to get the process complete in 6 weeks! Couldn’t have gone better and really grateful for all the effort put in!
Dominic · 9 March 2023
Agent replied · 6 July 2023
Dear Dominic, Thank you for taking the time to leave a review, especially noting the great service provided by Nicky and the team at our Didsbury branch. We really appreciate your kind words, reviews like yours help others choose their agent.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Service
Have only recently become a tenant of a flat managed by Julian Wadden but my experience so far has been great.
Greg · 2 June 2026
Agent replied · 7 June 2026
Dear Greg,
Thank you for your review of Julian Wadden.
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotThanks Nicola!
If it wasn't for Nicola I'm not sure my house purchase would have gone through. Nicola is on-it! Never missed a beat and ensured everyone knew what was going on all the time. Thank you for choosing good homes to sell and thank you for helping me through the purchase process.
Louise · 19 July 2023
Agent replied · 26 July 2023
Dear Justin, Thank you for taking the time to leave Nicola our Didsbury Assistant Manager 5 stars. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotI have been under the care of Mia…
I have been under the care of Mia Aspinall for the last year as a tenant and she has been a godsend!
Caroline · 14 May 2026
Agent replied · 7 June 2026
Dear Caroline,
Thank you for your 5 star review of Julian Wadden.
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotWorking alongside Megan…
I have been working alongside Megan Copson to assist in providing an appliance for a property.Megan was fantastic with the information she provided me and we were able to provide fast turnaround for her tenant.Look forward to working with you again soon.
Sarah · 15 February 2024
Agent replied · 6 July 2023
Dear Sarah,We thank you for taking the time to leave us a 5 star review.It is great to hear we helped your move go smoothly.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotAnnie helped to sort out issue asap
Annie helped to sort out issue asap, she was updating each steps and what’s going on from beginning to end
Anu · 27 May 2026
Agent replied · 7 June 2026
Dear Anu,
We wanted to say thank you for this review, and mentioning Annie's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleProspective tenants avoid. Unprofessional chancers. Of a £923 deposit, they cheekily asked to keep £869: £200 for cleaning (we cleaned it nicely), £300 for redecoration (like what?), £200 for gardening (we mowed and trimmed it regularly...), and £169 for "other" (aka a new fridge and some grouting resealing). Do people actually agree to demands like that? Also, throughout the 3 years we were tenants, faults often went many weeks before any kind of acknowledgement (let alone fixing), and property inspectors sometimes came round to inspect without any notice.
Simon · 5 August 2024
Agent replied · 26 August 2024
Dear Simon,
We are sorry to receive your review, this is not the customer service experience we strive to provide to our tenants.
All deposits are registered in an independent tenancy deposit protection scheme and we closely follow the schemes regulations.
Please email complaints@julianwadden.co.uk to allow us to enter into further communication with you.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotThe team at Julian wadden are some of…
The team at Julian wadden are some of the most hard working girls I’ve ever come across. They are straight on the ball as soon as there is a problem. All super friendly and neighbouring there way if needed. Sophie,jade,Chelsea,Georgia. Are just a few to mention as I deal with them regularly sorry to the other for not mentioning them. Would highly recommend using Julian wadden, thornley grove. Whether it’s buying,selling,letting, or working for as it’s been a pleasure. Keep up the good work guys 👍
Colin · 19 September 2025
★★★★★ 5/5
GoogleGeorgia Selbie was outstanding. She was professionally, knowledgeably and kept calm under pressure. Her advice on how to market the property was invaluably, she gauged everything spot on, big THANK YOU Georgia.
Catherine · 27 July 2024
Agent replied · 26 August 2024
Dear Catherine,
Thank you for your wonderful feedback! We are thrilled to hear that Georgia Selbie provided you with outstanding service. Her professionalism, knowledge, and ability to remain calm under pressure are truly commendable. It’s great to know that her marketing advice was invaluable and spot on.
We will certainly pass on your big thank you to Georgia.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotPurchased through the Marple branch and…
Purchased through the Marple branch and Ginene went above and beyond every step of the way. Would 100% use them in the future if I needed an agent, and recommend you do too.
Sam · 4 July 2024
Agent replied · 23 August 2024
Dear Sam,Thank you for your wonderful feedback. We’re delighted to hear that Ginene went above and beyond throughout your purchase with the Marple branch. It’s fantastic to know that you would choose us again in the future and recommend our services to others.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent!
Just sorted out being added to my partners tenancy. Really easy and friendly service. Rae has been great to deal with and made everything really easy to understand. Can’t recommend enough!
Miss · 1 August 2024
Agent replied · 23 August 2024
Dear Customer, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that Rae was able to assist you effectively. Your recommendation means a lot to us, and we're glad we could make the process easy and straightforward for you.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHi Violet,
Yes of course I would be happy to review my experience.I felt you were professional,courteous and friendly,and were happy to patiently clarify aspects of the process to me,and to assuage any stress or anxiety during the process.All aspects of the tenancy arrangements were handled efficiently and I was very pleased with the interactions I had with you,and I would happily recommend yourself and Julian Wadden Estate Agents.
Best Wishes
Kind Regards.
David.
David · 15 October 2024
Agent replied · 10 November 2024
Dear David,
Thank you so much for your kind words! We're glad to hear that you had a positive experience with Violet and that we could help clarify the process for you.
Your recommendation means a lot, and we’ll be sure to share your feedback with the team.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI’ve recently just secured a flat through Julian Wadden, the Heatons branch.
Bradley Fannon has been superb in ensuring that the process from viewing the property, offer, offer acceptance and document issue has been seamless. Great communication and always on hand to respond to any queries / advise of next steps.
Charlie · 8 April 2023
Agent replied · 7 June 2023
Dear Charlie,
We thank you for leaving Bradley in our Heaton Moor rentals team a 5 star review, Bradley will be delighted to read your wonderful comments.
Kind regards,
Customer Service Team
★★★★★ 5/5
GoogleThe second time I've used Julian Wadden. Once as a buyer and now as a seller. They go above and beyond, couldn't recommend enough.
Gavin · 1 April 2026
Agent replied · 15 April 2026
Dear Gavin,
I wanted to say thank you for this review of Julian Wadden Heaton Moor. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 1/5
TrustpilotTerrible property management experience
I've been using Julian Wadden to property manage my rental property since 2019 and they were initially great.
Laura · 14 May 2026
Agent replied · 7 June 2026
Dear Laura,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
★★★★★ 5/5
TrustpilotGreat experience with this agency
Great experience with this agency. Estelle who manages my portfolio of properties is professional and knowledgeable.
David · 29 May 2026
Agent replied · 7 June 2026
Dear David,
Thank you for taking the time to leave a review for Julian Wadden. We're thrilled to hear that Estelle provided you with attentive and knowledgeable support for your properties! Estelle will be so pleased to hear how happy you have been with her service. We appreciate when clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service all round
Excellent service all round. Brilliant support and comms from all, and especially Josh who is our link with the landlord. Always gets back to us in good time, which is appreciated!
Alan · 26 June 2024
Agent replied · 23 August 2024
Dear Alan, Thank you for your excellent feedback. We’re thrilled to hear that you’ve received outstanding service and support from our team, especially from our Property Relationship Manager Josh.It’s great to know that Josh's timely responses and effective communication have been appreciated.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotEasy to deal with and got a new tenant…
Easy to deal with and got a new tenant into my rental property with no fuss and a quick turnaround time. Both Ellis and Rebecca were a pleasure to deal with and kept me up to date throughout the process
James · 23 May 2025
★★★★★ 5/5
TrustpilotFirst class experience
We have rented out two properties recently through Julian Wadden. So far, this has been a completely different experience from our previous local letting agent. Excellent communication from all departments, in particularly Liam the lettings manager, who gave an honest and realistic appraisal and Abigail the negotiator, who found us tenants within 10 days.
Anonymous · 18 November 2022
Agent replied · 6 July 2023
Dear Customer,We wanted to thank you for your review, mentioning the excellent service you have received from iam and Abigail, in the Stockport office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommend renting with Julian Wadden
Recent tenants with Julian Wadden and wanted to highlight how helpful and responsive Ryan Skelton at JW Didsbury has been. He made the whole experience easy, resolved any issues quickly, was approachable and personable. He bridged the gap perfectly between tenant and landlord and we would highly recommend!
Rebecca · 31 May 2023
Agent replied · 6 July 2023
Dear Rebecca, We thank you for taking the time to leave your Property Manager Ryan a 5 star review, it is lovely to read such positive feedback. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotWe had a great experience selling our…
We had a great experience selling our home with Julian Wadden. Frankie was incredible at keeping things moving forwards. She kept us informed all the way through, was calm throughout and always willing to offer advice and help. Nothing was too much trouble. Thank you!
Jane · 21 August 2023
Agent replied · 27 August 2023
Dear Jane, Thank you for leaving Frankie our Sales Negotiator based at Heaton Moor a 5 star review. Reviews like yours help other when choosing their agent Kind regards, Customer care Team
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