Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful experience.
Giving one star as there is nothing below that. Recent change in management at Stockport branch has created a lot of trouble. I had few properties BTL under their management and one of the property was damaged by the tanent and they failed to acknowledge on routine inspections for several months and I picked it when tanent moved. Very unprofessional attitude and hence I ended my contracts with them. Won’t recommend anyone.
Muhammad · 5 August 2024
Agent replied · 23 August 2024
Dear Muhammad,Thank you for bringing these concerns to our attention, we would ask you e mail complaints@julianwadden.co.uk to allow us to enter into communication with you. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotMid term comprehensive inspectionRae Griffin conducted a mid term…
Rae Griffin conducted a mid term inspection of our rental property and I can say without contradiction that it was the best we’ve ever had! It was comprehensive and accompanied with photographic evidence. Thanks Rae, great job!
Paul · 18 November 2023
Agent replied · 25 November 2023
Dear Paul,We appreciate you rating Rae our Relationship Manager 5 stars. It is great to hear you are so happy with how Rae is managing your property.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleBradley was incredibly helpful throughout the process. Everything on the Julian Wadden side of things was fantastic, couldn’t of asked for more. However, Goodlord Referencing is difficult if your self employed which can make the process somewhat more stressful.
Joshua · 27 September 2023
Agent replied · 26 November 2023
Dear Joshua,
Thank you for taking the time to rate Bradley, our Heaton Moor Senior Lettings Negotiator, 5 stars.
We appreciate your feedback .
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleJulian Wadden is the worst letting agency, I would never recommend you to take out a tenancy with them, once your tenancy ends they will find the worst way to pull money from you. They deliberately put the deep cleaning charges at £230. But then also put the clause to dispute this they will use their own adjudicators whose fees will fall on US as the tenant which is £264. You can’t win, just don’t take out a tenancy with them no matter how much you need it. Would give 0 stars if I could. But trust me they are a fraud, the flat was beetle and honeybee infested and the kitchen was out of use for many days at a time because of their incompetence. DONT TAKE OUT A TENANCY WITH THEM.
Humza · 28 February 2024
Agent replied · 28 April 2024
Dear Humza,
We're sorry to hear about your dissatisfaction with your experience with Julian Wadden. We take all feedback seriously and aim to address any concerns promptly and effectively. It's important to us that our tenants have a positive experience, and we apologise if this was not the case for you. We strive to ensure that properties are maintained to a high standard.
We would ask you email complaints@julianwadden.co.uk should you wish to enter into dialogue with us.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotStraightforward house selling experience
We had a great experience with the team at Julian Wadden from start to finish; from the initial discussions about putting our house on the market, through to viewings, and then subsequently helping us get the best outcome on the sale of our property. Nicky in particular was proactive in relaying communications between us and our buyers and was supportive through the whole process. Thanks again!
Jamie · 31 October 2024
Agent replied · 23 November 2024
Dear Jamie,Thank you for your fantastic feedback! I’m delighted to hear that you had such a positive experience with the team. It’s great to know that Nicky’s proactive support made a difference in your journey. We’ll be sure to share your kind words with her and the rest of the team.Thanks again for choosing us!Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHayley at Julian Walden is amazing
Hayley at Julian Walden is amazing. Great communication, very personal, knows how to manage properties, actions any problems straight away and very helpful. Thank you for everything you’ve done for us
Cleaning · 15 March 2024
Agent replied · 23 August 2024
Dear Cleaning SOS,Thank you for your 5 star feedback for Hayley our Team Leader at Julian Wadden.We greatly appreciate your kind words and are delighted to hear about your positive experience. Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotAvoid at all costs
Tried to book a viewing in for a property and was met with a very resistant agent, who was entirely unhelpful and very short with me. I asked why there was some resistance as i could not understand the unwillingness and ended with him putting the phone down on me. I've dealt with many agents as we have been in property for many years and never one as rude as this.
Lydia · 24 September 2025
★★★★★ 5/5
TrustpilotProfessional and Assured
Recently, we reviewed a property and were so impressed and assured by the professionalism shown to us. A huge big thank you to Julian Wadden’s Yose, for his kindness & attention when showing us around. A very reassuring experience. Thank you Yose, 🙏🏻
Marie · 16 May 2023
Agent replied · 6 July 2023
Good morning, Thank you for leaving a 5 star review, reviews like yours help others when choosing an agent. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommend
I am grateful to receive attentive and professional service from Ryan Skelton and his team. I would highly recommended their expertise and wish them all the very best. Customer R
Rachel · 14 March 2024
Agent replied · 23 August 2024
Dear Rachel,Thank you for sharing your positive experience with Ryan Skelton and the team. We're delighted to hear that you received attentive and professional service. Your recommendation means a lot to us, and we thank you for rating Ryan 5 stars.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotI can’t recommend Julian Wadden highly…
I can’t recommend Julian Wadden highly enough. Nicola Viner has been instrumental in pushing through the sale of my property in Didsbury.
Rob · 25 September 2025
★★★★★ 4/5
TrustpilotEllis Lock CePAP took the stress out of home renting for us
Julia Wadden stood out for me as a honest and professional organisation with great people who who are very willing to help at all times. My initial fear of the rigours of finding a new home was immediately put to rest after speaking to Ellis Lock CePAP, a professional with good customer focus.
Sunny · 24 February 2026
★★★★★ 5/5
GoogleFirst time renter here and I was very unsure of how the process go. Luckily for me I was given help every step of the way. Everything was explained clearly and was open and honest. Thank you especially to Bradley for his assistance.
James · 8 April 2023
Agent replied · 7 June 2023
Dear James,
We thank you for leaving Bradley in our Heaton Moor rentals team a 5 star review, Bradley will be delighted to read your wonderful comments.
Kind regards,
Customer Service Team
★★★★★ 5/5
TrustpilotGreat Real Estate Agents
A good real estate agent, always very attentive to their customers needs. With special thanks to Lydia and Abi for their great customer service. Lydia has been really helpful with answering all my queries and is very responsive. Would definitely recommend.
Oli · 5 June 2023
Agent replied · 6 July 2023
Dear Oli, Thank you for leaving both Lydia & Ali based in our Stockport branch a 5 star review. It's is brilliant to read they were soo responsive and answered all your queries. Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI bought a property in Heaton Moor from Julian Wadden recently. I don't often post reviews but would have to say Frankie who was handling the sale on behalf of Julian wadden was absolutely amazing. Frankie didn't just do a good job, she went far beyond what was requred. Frankie was proactive, always on the ball and went out of her way to make sure I was kept up to date at all times through what was quite a stressful process. She is certainly a credit to her profession and overall the level of service I received from Julian Wadden was outstanding.
Bede · 10 October 2022
★★★★★ 5/5
TrustpilotThanks Ellis!
Really smooth process, Ellis was great for communicating and helping us with our application, really recommend!
Jessica · 31 October 2024
Agent replied · 23 November 2024
Dear Jessica,Thank you so much for the kind words! We're thrilled to hear that Ellis was able to assist you smoothly through the process. We truly appreciate your recommendation, thank you. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotFor the past nearly four years I've…
For the past nearly four years I've been Julian Wadden tenant in a house in Stockport and I have to say that the service is second to none. Whenever I've had an issue not only is it been reported correctly, all faults have been fixed, which is all that you can ask from a landlord. They've also been a fantastic go between my landlord and me enabling me to do decorations around the house to make the home more about me, which has been a godsend. I can't thank them enough for everything that they've done, a truly wonderful organisation.
Nicholas · 11 January 2024
Agent replied · 23 August 2024
Dear Nicholas, We really appreciate you leaving us such a kind review and are delighted to hear that you have had such a positive experience whilst you have been a tenant with us for nearly 4 years.We hope to work alongside you for many more years! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotRyan
Ryan has been excellent in both managing my property letting and my property refurbishment. He is always professional and prompt to reply and to take action. Thank you Ryan. Wishing you every success in your career.
John · 6 October 2023
Agent replied · 29 October 2023
Dear John, Thank you for taking the time to rate our Relationship Manager Ryan 5 stars. Your kind words are much appreciated. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotA shinning star
Rae is the only person from any property management company that keeps me the landlord up to date with any and everything! A rare exception and on top of that is pro active in her approach.
Sam · 4 October 2023
Agent replied · 29 October 2023
Dear Sam, We thank you for leaving Rae our Relationship Manager a 5 star review, your kind feedback is much appreciated. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotProfessional and considerate …
Cannot recommend Julian wadden marple highly enough.They worked tirelessly to keep the chain together despite extremely difficult circumstances. Always keeping me informed and working above and beyond to get the information needed to keep things moving. Amber and Georgia were professional, and above all kind and considerate.
Louise · 28 October 2022
Agent replied · 6 July 2023
Dear Louise,We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!Kind regards,Customer Care Team
★★★★★ 5/5
GoogleI am definitely recommending Julian Wadden Estate Agents and Lettings Agents to anyone and everyone looking to let or buy a house. It is my first time looking to let in the UK and Lauren especially has been very professional, warm & understanding: she is like an angel. Alex who was there when I went for viewing was very professional, calm and jovial. I suppose the JW at the Heatons are all awesome because anytime I put a call across and Lauren was not there to pick, those (Julian, Georgina etc) that pick my calls have been very kind and attended to me very good.
Ibidayo · 27 August 2022
★★★★★ 5/5
TrustpilotExcellent
I had an excellent experience with the letting and management team at Julian Wadden Didsbury, especially Ryan and Mark who have been very helpful and very efficient. Brilliant regular communication throughout and very professional. I am very much appreciated.
Yin · 26 June 2023
Agent replied · 6 July 2023
Dear Yin, Thank you for leaving a 5 star review for Mark & Ryan, we appreciate your positive feedback. Kind regards,Customer Care Team
★★★★★ 1/5
GoogleJulian Wadden at first seemed like your normal run of the mill lettings agency. Our letting agent was cheerful, polite and relatively helpful. That being said, we did have to chase up multiple times on the progression of our application. Eventually we were moved in to our house a week late due to 'the discovery of damp' within the property.
This is where things took a dramatic downward turn. Multiple leaks, and damp throughout the property discovered within the first couple of days in our new 'home'. Since then, the only words that really describe Julian Wadden's staff and attitude are 'neglectful', 'incompetent' and 'reluctant'.
Absolutely no desire to maintain the property within an acceptable time, or provide adequately skilled contractors to fix the problems. Cowboys hiring cowboys. A complete disregard of legal obligations, and total unacceptance of responsibilty. Have not honored the tenancy agreement from day 1. Need an example of greedy agents taking advantage of the current 'renting crisis' - look no further. Julian Wadden are happily propagating and profiting from the current climate.
Avoid at all costs.
Tomos · 19 December 2023
Agent replied · 2 January 2024
Dear Tomos,
We deeply regret that you have had such a disappointing experience with our service. The conditions you described are far from the standards we aim to provide.
We would ask you e mail complaints@julianwadden.co.uk to allow us to investigate further.
Kind regards,
Customer Care Team
★★★★★ 1/5
TrustpilotJulian Wadden at first seemed like your…
Julian Wadden at first seemed like your normal run of the mill lettings agency. Our letting agent was cheerful, polite and relatively helpful. That being said, we did have to chase up multiple times on the progression of our application. Eventually we were moved in to our house a week late due to 'the discovery of damp' within the property.This is where things took a dramatic downward turn. Multiple leaks, and damp throughout the property discovered within the first couple of days in our new 'home'. Since then, the only words that really describe Julian Wadden's staff and attitude are 'neglectful', 'incompetent' and 'reluctant'. Absolutely no desire to maintain the property within an acceptable time, or provide adequately skilled contractors to fix the problems. Cowboys hiring cowboys. A complete disregard of legal obligations, and total unacceptance of responsibilty. Have not honored the tenancy agreement from day 1. Need an example of greedy agents taking advantage of the current 'renting crisis' - look no further. Julian Wadden are happily propagating and profiting from the current climate.Avoid at all costs.
Tomos · 18 December 2023
Agent replied · 31 December 2023
Dear Tomos, We deeply regret that you have had such a disappointing experience with our service. The conditions you described are far from the standards we aim to provide.We would ask you e mail complaints@julianwadden.co.uk to allow us to investigate further.Kind regards,Customer Care Team
★★★★★ 5/5
GoogleGreat friendly service from Amy Oliver and the team at JW Heaton’s, would use again if i need another property let in the future
James · 11 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
