Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTenancy at ease
So I’m currently under a tenancy with yourselves and Mia Aspinall deals with everything my side. A Real can do attitude, very reassuring and just knows how to deal with all things customer service. Thanks for all your efforts
Paul · 19 May 2026
Agent replied · 7 June 2026
Dear Paul,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden. Mia will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWould like to thank Alex in particular for the exceptional service received during the sale of my house,and would not hesitate to use
Waddens again.
Jackie · 13 July 2025
Agent replied · 11 September 2025
Dear Jackie,
Thank you for taking the time to leave us a 5 star review and mention the great work of Alex!
Best wishes,
Customer Care Team.
★★★★★ 5/5
TrustpilotYou have been our letting agents for…
You have been our letting agents for over 20 years and we are impressed with the service you have provided over that period.
Paul · 1 September 2026
Agent replied · 25 September 2026
Dear Paul,
We are thrilled to have provided you with reliable service over the past 20 years. Our team is dedicated to offering personalised support and attentive guidance. Thank you for taking the time to leave a review!
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent customer service …
Julian Wadden at the Stockport branch sourced a new tenant for my property in Marple. Dominic and his team were amazing! They kept me well informed throughout the process and always responded to any queries within hours which created an excellent customer experience.
Mrs · 15 November 2024
Agent replied · 23 November 2024
Dear Emma,Thank you so much for sharing your positive experience! We're delighted to hear that Dominic and the Stockport team provided such excellent service throughout the process. It's great to know you felt well informed and supported every step of the way. We truly appreciate your feedback and are thrilled to have helped find the right tenant for your property.Kind regards, Customer Care Team
★★★★★ 1/5
GoogleThis was my first time with JW renting a property and I honestly can say it wasn't a great experience.
If I could give no stars I would. …
Linz · 13 July 2026
Agent replied · 15 April 2026
Good afternoon,
We're sorry to hear that you had a negative experience with us. Your feedback is … More
★★★★★ 5/5
TrustpilotEstelle Fletcher
Estelle has been an outstanding property manager. Any questions or concerns are handled quickly and efficiently, and she always communicates clearly. It’s a pleasure working with someone so reliable and dedicated.
Charlotte · 25 February 2026
★★★★★ 1/5
GoogleTerrible letting agent. Inventing repair work on my rental property, suggesting the tenant had demanded work to be done. Having changed letting agents, I have never heard from my tenant. Continually being emailed by the letting manager. AVOID Julian Walden at all costs!!
Martin · 25 March 2026
Agent replied · 15 April 2026
Dear Martin,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your
experience further, please do email us with more information about your
property, at complaints@julianwadden.co.uk.
Kind Regards
Customer Care Team
★★★★★ 1/5
GoogleI have renamed them Julian Wants more. Since being taken over by Thorley Groves it’s been a shambles and all they care about is the income. If I want to exit they quote t&cs yet it took the council to tell me about a serious H&S issue that Julian wants more ignored. They offered compensation from the contractor who surprisingly said No. Even the MD abdicated! AVOID DO NOT USE
Nigel · 13 July 2025
Agent replied · 11 September 2025
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward.
Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleIt's been very smooth moving to my new home all thanks to Julian wadden team especially Scarlett and Amy. You guys are so wonderful
Florence · 14 April 2026
★★★★★ 5/5
TrustpilotFind the JW team very approachable and…
Find the JW team very approachable and willing.
I would recommend JW as a rental agent.
Ja · 26 September 2026
Agent replied · 11 October 2026
Dear Ja Man,
Thank you for taking the time to leave this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotWe had an ongoing maintenance issues at…
We had an ongoing maintenance issues at our rental property which Jade sorted speedily and effectively.
Mr · 24 September 2026
Agent replied · 11 October 2026
Dear Paul,
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Jade.
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
Trustpilotthanks for always being on top of my…
thanks for always being on top of my requests and managing my property proactively, it saves me a lot of headache.
Darren · 20 August 2026
Agent replied · 25 September 2026
Dear Darren,
Thank you for taking the time to leave this review for Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI recently had a valuation visit from Julian Wadden, Heaton Moor, and I was very impressed with the service. The Director Julian Bethell was very knowledgeable and helpful, and he took the time to answer all of my questions. He also gave me some great advice on how to prepare my home for sale. I would highly recommend Julian Wadden to anyone looking to sell their home.
Mark · 8 April 2023
Agent replied · 7 June 2023
Dear Mark,
We thank you for leaving Julian in our Heaton Moor rentals team a 5 star review, it is great to hear Julian provided you with some sound advice.
Kind regards,
Customer Service Team
★★★★★ 5/5
TrustpilotCalled up for some advice about my…
Called up for some advice about my house that I let out myself. Spoke to James and even though Julian Wadden dont manage my proprty he was really helpful passing on advice about the changing law
Kieran · 22 December 2025
★★★★★ 5/5
GoogleAmy was incredibly helpful in assisting us with renting our first home. Very smooth and organised experienced.
Jacob · 12 August 2025
Agent replied · 11 September 2025
Good Afternoon,
Thank you for taking the time to leave us a 5 star review.
We'll be sure to pass on your kind comments about Amy.
If you need anything else from us, please don't hesitate to reach out.
Best wishes,
Customer Care Team.
★★★★★ 5/5
TrustpilotJob completed.
Annie at Julian Wadden has been so helpful in solving the issues with the shower. She sourced contractors, kept following things up, and checked that everything had been done to a high standard. Good job all round.
JE · 19 April 2026
Agent replied · 7 June 2026
Dear JE,
Thank you for your review of Julian Wadden.
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleHeatons branch - Alex worked hard to sell our non-standard construction house and Georgia was professional and diligent working the sale through with solicitors.
Juliet · 20 May 2025
Agent replied · 28 May 2025
Thank you so much for your kind words! We’re thrilled to hear that Alex and Georgia and the team at our Heaton Moor branch provided you with such a positive experience with the sale of your property. Their dedication to moving the process along smoothly is exactly what we strive for, and we’re so happy to hear it made a difference for you.
If you ever need anything in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Customer Care Team
★★★★★ 5/5
GoogleRenting through Julian Wadden was a seamless and enjoyable experience. I had my heart set on a specific property, and the team went above and beyond to help me secure it. I also needed an EV wall charger installed; they gave me total …
Ademola · 15 February 2026
Agent replied · 15 April 2026
Thanks for the great review and recognising Amy's great work!
★★★★★ 5/5
TrustpilotJade has been looking after my property…
Jade has been looking after my property for several years, and from our very first meeting, she has shown herself to be professional, articulate in her communication, and highly knowledgeable about property management and regulations. Her guidance has been invaluable, especially during uncertain times.
Rajesh · 18 September 2025
★★★★★ 5/5
TrustpilotAbby and Ella from Stockport offices…
Abby and Ella from Stockport offices were magnificent. They helped me to secure my flat quickly. Was a very smooth transition.
JR · 3 August 2026
Agent replied · 25 September 2026
Dear JR,
Thank you for sharing your experience with us. We are thrilled to hear that Abby and Ella provided attentive and supportive service to you. We appreciate your recommendation and wish you all the best in your new home!
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotStatement
Recently, we had an issue with our statement and liaised with Hayley Murray and her team to resolve it. We found Hayley and her team very proactive and efficient in replying to our emails and resolving the issue within 1-2 days. Thank you for your support and keep up the good work.
Moazzam · 26 February 2024
Agent replied · 23 August 2024
Dear Moazzam,Thank you for your feedback! We're pleased to hear that Hayley Murray and her team were proactive and efficient in resolving the issue with your statement.Providing prompt and effective assistance is our goal, and we're glad that Hayley and her team were able to address your concerns within 1-2 days.We appreciate your kind feedback.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommend Julian Wadden Estate Agent
Highly recommend Julian Wadden Estate Agent branch on Wellington Road, Stockport. Supported very well during sale of property. Professional, friendly service throughout. Thank you to the whole team for their hard work and excellent communication. A special thank you to Elliot, Eilish and Lee whom I liaised with on a regular basis, appreciate all your time and support.Many thanks Debbie and family.
Deborah · 22 June 2023
Agent replied · 6 July 2023
Dear Deborah, Thank you for leaving our Stockport sales team a 5 star review, it's brilliant to read they provided you with such support throughout the sale. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotRental property
Recently dealt with Dom from Julian Wadden Stockport regarding our rental property. Excellent service from start to finish and tenant found in days. Dom was very informative and answered any queries promptly. Would definitely recommend him
Derek · 21 November 2024
Agent replied · 22 December 2024
Dear Derek, Thank you for sharing your experience with Dom at our Stockport branch! We're thrilled to hear that you received excellent service from start to finish, and that Dom was able to find a tenant so quickly. It's great that he was informative and responsive to all your queries. Your recommendation means a lot, and we’re so glad to hear you had such a positive experience. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotWe recently exchanged on a chain…
We recently exchanged on a chain managed exclusively by Julian Wadden. Buying and selling a home is always stressful for all parties but Nicky did a great job of keeping everything together and managing the various stakeholders. I was particularly impressed with her tenacity when the going was tough ! She certainly kept us all in check !! Big thanks to Nicky and the JW team.
James92 · 3 February 2023
Agent replied · 6 July 2023
Dear James,Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Nicola. We are incredibly grateful that you took the time out to leave us a 5-Star review!Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
