Trusted Agent profile · Heaton Moor
★★★★★
799 reviews across 2 platforms
14 Moorside Road, Heaton Moor, SK4 4DT
Julian Wadden's office in Heaton Moor, at 14 Moorside Road, is rated 4.6 out of 5 across 799 reviews on two platforms, including 403 Google reviews rated 4.7.
Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
5/5
TrustpilotTop Service during Purchase and Rental
Julian Wadden have been amazing through out both the purchase of a house and our subsequent letting of a property whilst we renovate the new house. We’ve had a couple of minor issues since we have moved in and they have been super productive and speedy in the resolution of both a leak and an insect issue. Thank you so much especially to Mia who’s Communication and determination to resolve was of the highest quality.
5/5
TrustpilotI have recently exchanged on the sale…
I have recently exchanged on the sale of my house. The sale was managed by Nicola Faulkner. The sale took place against a back drop of changes in the mortgage market which undoubtedly made the whole process more challenging. From the valuation of my property which was realistic and accurate through to the exchange the whole team at Julian Wadden have been very helpful. I was fortunate to have a number of offers for my property. Nicola was helpful in chatting through the offers and helping me accept the right offer for me. Nicola supported me through the entire process. She was patient and I really felt she was working tirelessly on my behalf. I am very grateful for all the work done by Nicola and her team and would most definitely recommend them.
Dear Joanne,We wanted to thank you for your review, mentioning the excellent service you have received from Nicola, in the Didsbury Team recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotFriendly staff, professional service, and prompt communications!
Julian Wadden have been extremely helpful in every step of the way moving into my first ever rental property. Staff have been the friendliest out of all estate agents I've tried so far, and responses to e-mails have been extremely prompt (usually only a few hours!). In particular, I'd like to give a thank you to Amina, who guided me professionally throughout the whole process. I couldn't have hoped for a better experience for renting my first apartment!
Dear Hilja,We thank you for taking the time to leave Amina and our team at Didsbury such a wonderful review. It's a pleasure to read and we wish you every happiness in your new apartment ! Kind regards, Customer Care Team.
5/5
TrustpilotGreat experience
The team at Julian Wadden Didsbury were great. From initial contact through to completion they were on hand and very proactive. Nicola managed the majority of the process and was excellent throughout. The selling process was easy and the big difference with them was post offer accepted they continued to make sure things moved as quickly as possible with regular calls to all parties involved. Would highly recommend.
Dear Ben, We are delighted to receive your 5 star review for Nicola and our team based at Didsbury. It is brilliant to hear you would highly recommend us. Kind regards, Customer Care Team
5/5
GoogleWe're had a great experience with Julian Wadden. Lauren (Battersby) has been brilliant to work with on our move. She is professional, organised, quick to respond and great at communicating. She can't do enough to help with every issue we've had. Lauren has taken a lot of the pain out of moving and we can't thank her enough. I can strongly recommend Lauren and Julian Wadden.
Dear Rhian, We thank you for leaving 5 star feedback for Lauren our Senior Lettings Consultant based at Heaton Moor. It is great to hear that Lauren assisted you throughout your move and was professional, organised and a great communicator. Kind regards, Customer Care Team
5/5
GoogleAlex and Georgina were extremely helpful and went the extra mile in support access to my property when I was unavailable. I can’t recommend them enough. Excellent service.
Good afternoon, Thanks for taking the time to leave s a 5 star review. We're really pleased to hear that Alex and Georgia we're so helpful! We're lucky to have such a great team. If you need anything else from us, don't hesitate to get in touch. Best wishes, Customer Care Team.
5/5
TrustpilotGreat team, great service
These guys were truly amazing! After being on the market for weeks and weeks we switched to Julian Wadden and it went under offer in less than a week. From beginning to end they worked incredibly hard and always on the end of a phone to help. Lee was persistent and hard-working throughout the whole process. Making a stressful period of your life as stress free as possible. I couldn't recommend these guys more!!
Dear Alexe,We thank you for taking the time to leave Lee based at our Stockport branch a 5 star review. It's a pleasure to read your comments, taking the stress away from you is what we are here for! Kind regards,Customer Care Team
5/5
TrustpilotFirst Time Buyer - Friendly & Approachable Experience
Being a first time buyer (and the first time dealing with estate agents), its a scary, overwhelming and disheartening experience. So I want to thank Yossi for being a humble, helpful, and friendly human being who showed us around a property in Withington. After 3 months house hunting, estate agents cancelling, forgetting, not getting back to us etc. I appreciate how smooth it was to book and get a viewing. We even viewed the property early as we arrived 10 mins earlier (appreciated it, as it was freezing outside). I felt comfortable with Yossi to ask questions, his calm and approachable persona made it feel like a personal experience rather than just another viewing appointment. He was considerate to understand our position as first time buyers and I felt that he made the time to listen, and give us advice. I appreciated his helpful, knowledgable and constructive feedback, which was both needed and humbling. (with this being a new experience - I am never sure what questions to ask but I felt comfortable to ask) Thank you for your time, advice Yossi- it was exactly what I needed to hear!
Dear Rosanne,Thank you for taking the time to leave a five star review, highlighting your experience buying with us. Yossef will be delighted that you took the time to acknowledge his kind and helpful serviceReviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotNicola was friendly and helpful…
Nicola was friendly and helpful throughout
Thanks for the great review!
5/5
TrustpilotEllis and Lydia were exceptional in…
Ellis and Lydia were exceptional in their professional approach to the letting of a Detached Bungalow in Stockport that i own they were extremely helpful to myself and also my new Tenants thanks again and also to anyone who has run there own business you are only as good a company as the people that you employ.
Dear Customer,Thank you for your kind words! We're thrilled to hear that Ellis and Lydia provided exceptional service in letting your property. It's wonderful to know they were extremely helpful to both you and your new tenants. We couldn't agree more with your sentiment about the importance of having a great team! We'll be sure to pass along your appreciation to Ellis and Lydia.Kind regards, Customer Care Team
5/5
TrustpilotHelpful
Collette has been helpful managing my property and is easy to communicate with
Dear Tom, Thank you for your kind review and for highlighting Collette's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us. Kind regards, Customer Care Team
5/5
TrustpilotJulian Property Management Didsbury
I have been letting my flat in Didsbury out with Julian Wadden for some years now, and have been very happy with the Property Management team. I have found them to be consistently attentive and professional over the years. Rachael was originally responsible for my flat for some time, and I found her to be incredibly on the ball. I did not live in Manchester for years, and was very happy to leave the flat in such capable hands. She was very quick to inform me of any issues and efficient in helping to resolve them. Similarly, Ryan has been looking after it more recently; he has been incredibly diligent and helpful trying to help me put it on the sales market. I have particularly appreciated his efforts going the extra mile for me whilst I've had a newborn and little free time - it made a huge difference to me. Can't thank you enough and am hugely appreciative.
Dear Customer, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review.Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Rachel and Ryan based at Didsbury. Both will be delighted that you took the time to acknowledge their kind and helpful service. Kind regards,Customer Care Team
5/5
TrustpilotMaintenance work completed in great…
Maintenance work completed in great time with regular updates thanks to Ria!
Thanks for the great review!
5/5
TrustpilotEstelle Fletcher is a great support and…
Estelle Fletcher is a great support and brilliant property manager. Thank you
Dear Peter, Thank you for your kind review and for highlighting Estelle's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us. Kind regards, Customer Care Team
4/5
TrustpilotKnowledge and communications important
Plenty of viewings arranged and feedback on reasons for not being interested by prospective buyers were appreciated. Regular telephone calls and emails kept me well informed by the team. House sale took 15 months for completion, much longer than expected. Communications with solicitors were good.
Dear LCB, Thank you for taking the time to leave a review, mentioning the excellent service you have received from our staff at Julian Wadden. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
TrustpilotBobak our agent from JW was excellent…
Bobak our agent from JW was excellent throughout our house purchase. As first-time buyers, we really appreciated his responsiveness, professionalism and willingness to keep us informed at every stage.
Dear Angel, Thank you for taking the time to leave Julian Wadden a five star review, highlighting your experience with Bobak. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
TrustpilotTenancy at ease
So I’m currently under a tenancy with yourselves and Mia Aspinall deals with everything my side. A Real can do attitude, very reassuring and just knows how to deal with all things customer service. Thanks for all your efforts
Dear Paul, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden. Mia will be delighted that you took the time to acknowledge her great service! Kind regards, Customer Care Team
5/5
GoogleWould like to thank Alex in particular for the exceptional service received during the sale of my house,and would not hesitate to use Waddens again.
Dear Jackie, Thank you for taking the time to leave us a 5 star review and mention the great work of Alex! Best wishes, Customer Care Team.
5/5
TrustpilotYou have been our letting agents for…
You have been our letting agents for over 20 years and we are impressed with the service you have provided over that period.
Dear Paul, We are thrilled to have provided you with reliable service over the past 20 years. Our team is dedicated to offering personalised support and attentive guidance. Thank you for taking the time to leave a review! Kind regards, Customer Care Team
5/5
TrustpilotExcellent customer service …
Julian Wadden at the Stockport branch sourced a new tenant for my property in Marple. Dominic and his team were amazing! They kept me well informed throughout the process and always responded to any queries within hours which created an excellent customer experience.
Dear Emma,Thank you so much for sharing your positive experience! We're delighted to hear that Dominic and the Stockport team provided such excellent service throughout the process. It's great to know you felt well informed and supported every step of the way. We truly appreciate your feedback and are thrilled to have helped find the right tenant for your property.Kind regards, Customer Care Team
5/5
TrustpilotEstelle Fletcher
Estelle has been an outstanding property manager. Any questions or concerns are handled quickly and efficiently, and she always communicates clearly. It’s a pleasure working with someone so reliable and dedicated.
1/5
GoogleTerrible letting agent. Inventing repair work on my rental property, suggesting the tenant had demanded work to be done. Having changed letting agents, I have never heard from my tenant. Continually being emailed by the letting manager. AVOID Julian Walden at all costs!!
Dear Martin, Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@julianwadden.co.uk. Kind Regards Customer Care Team
5/5
GoogleIt's been very smooth moving to my new home all thanks to Julian wadden team especially Scarlett and Amy. You guys are so wonderful
1/5
GoogleI have renamed them Julian Wants more. Since being taken over by Thorley Groves it’s been a shambles and all they care about is the income. If I want to exit they quote t&cs yet it took the council to tell me about a serious H&S issue that Julian wants more ignored. They offered compensation from the contractor who surprisingly said No. Even the MD abdicated! AVOID DO NOT USE
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team
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