Trusted Agent profile · Heaton Moor

Julian Wadden Heaton Moor reviews

4.6

★★★★★ Excellent

808 reviews across 2 platforms

14 Moorside Road, Heaton Moor, SK4 4DT

Julian Wadden's office in Heaton Moor, at 14 Moorside Road, is rated 4.6 out of 5 across 808 reviews on two platforms, including 411 Google reviews rated 4.7.

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4.7 / 5

411

Reviews on Google

This office

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397

Reviews on Trustpilot

This office

Reviews

Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.

5/5

Google

I can't recommend this company highly enough whilst selling a property as an acting power of attorney. The process from start to finish was smooth and professional throughout. I started the process of starting to sell the property the day after the company returned after the Covid-19 lockdown. A time when like all of us the company was adapting to new guidelines and inundated with enquires however they were swift to come and value the property. I dealt mainly with two members of staff firstly Louis Woodward during the valuation process and then Suzanne Rafter during the negotiations stage. These two members of staff have been both professional and efficient throughout and are a credit to the company. I would recommend Julian Wadden to friends and family and as a financial adviser myself to my clients in the future.PositiveProfessionalism

Daren · 27 August 2021

5/5

Google

There reputation is well deserved.... very efficient very professional and I would highly recommend their services. I will definitely be using them again. Jordana from the lettings team has been especially brilliant, and I am sure she will continue to be a valuable asset to Julian Wadden Letting Agents.. In fact from start to finish she has quarterbacked the whole process very efficiently and without delay. She arranged all the viewings, validated potential tenants, arranged all the required remedial works and had the property cleaned ready for the new tenant. I doubt anyone else could have provided such a prompt and professional service. Excellent work and thank you.PositiveResponsiveness, Quality, Professionalism, Value

Mo · 27 August 2021

5/5

Google

Lauren and Liam have been wonderful whilst me and my partner have been looking to rent our first property together. Liam answered all my questions and supported me whilst we waited to find out if our offer would be chosen by the landlord and Lauren helped us with all the paperwork and solved any issues we had very quickly. We are super excited to move into our beautiful new home next week.PositiveResponsiveness, Professionalism

Imogen · 27 August 2022

5/5

Google

Massive thank you to Lauren and Jordana for helping me with my rental application. Everything from the viewing to referencing has been really smooth especially given the current climate. Great service provided throughout!

Will · 7 June 2021

5/5

Google

Very prefessional and helpful! Always happy to help, thank you Brad and Jordanna for your help in finding new tenants for my property

Steph · 9 November 2022

5/5

Trustpilot

Joshua Review

Joshua has helped us numerous times with various queries over the recent months. He has always been helpful, efficient and polite.

Bailey · 13 March 2024

Agent replied · 23 August 2024

Dear Bailey Electrical Cheshire, It's fantastic to hear about your positive experiences with Property Relationship Manager, Joshua! Having someone reliable like Joshua to rely on can truly make a difference. Kind regards,Customer Care Team

5/5

Trustpilot

Best letting agent we’ve had

Really easy to deal with, fairly flexible when it came to the flat we were renting, didn’t try to rip us off at the end of the tenancy.

Oliver · 4 October 2023

Agent replied · 29 October 2023

Dear Oliver, We thank you for taking the time to rate us 5 stars. Kind regards,Customer Care Team

1/5

Trustpilot

I am current tenant of this property…

I am current tenant of this property manager and so far, my experiences have been only negative.We noticed some issues with the property upon move in and reported this to Julian Wadden, who replied there were no issues and the that we took the property "as is". Implying that this was either caused by us, or these issues appeared without anyone being present at the property. I have been discussing this with Julian Wadden and they only reply to communications after you continually chase them up.The customer service is extremely poor.

Eng · 1 July 2021

5/5

Google

Lauren is a superb and diligent professional. Very quick response times and knowledgeable in infomation given. Couldnt be happier with the service, Many thanks Ben Shaw

Ben · 7 June 2022

5/5

Google

Lauren found and completed on a new tenancy for me with great professionalism and efficiency. Everything ran smoothly will definitely use this company again. Thanks Lauren

Lee · 7 June 2022

1/5

Trustpilot

I only gave 1 star as there wasn't an…

I only gave 1 star as there wasn't an option for 0. The absolute worst most unprofessional company I've ever had to deal with. Give me the run around lying to me and trying to charge fees. The landlord pulled out of our rental and georgia Selby refusing to pay our holding DEPOSIT back. Looking at the rest of these reviews im not the only one who has had to deal with this lot of half wits. No wonder people can't stand estate agents

Gemma · 20 May 2021

5/5

Google

Very professional service when buying through Julian Wadden Heaton Moor. We were not-so-typical expat buyers, but Bernie and the team went the extra mile to keep the deal moving. Will look to Buy/Sell/Let through them in the future.

Henry · 8 June 2019

5/5

Google

Frankie from the Heaton Moor office was responsive and helpful to us as buyers. She supported the purchase process by providing clear communication between us and the vendors.

Helen · 28 August 2023

Agent replied · 26 November 2023

Dear Helen, Thank you for taking the time to leave Frankie our Heaton Moor sales negotiator a 5 star review. Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team

1/5

Trustpilot

During house inspections items were…

During house inspections items were actually stolen after I trusted that they would have honest people enter the house

Ellie · 21 March 2024

Agent replied · 23 August 2024

Dear Ellie,We take your accusation very seriously and would ask you email complaints@julianwadden.co.uk to allow us to enter into communication with you and investigate. Kind regards, Customer Care Team

5/5

Google

Just completed the purchase of our first house using Julian Wadden. All went very smoothly, no drama and no stress! Same member on staff available all the way through the purchase who was helpful throughout.

James · 7 June 2020

1/5

Trustpilot

One of the most racist companies I've…

One of the most racist companies I've ever seen. All the rental properties are automatically booked within a day as soon as they see a colored skin.

Ahmed · 13 September 2023

Agent replied · 29 October 2023

Dear Ahmed, We take accusations of racial discrimination very seriously as a company. We treat all our clients with fairness and respect.The current rental market is extremely buoyant and we would suggest calling into your local branch to register your interest. Kind regards,Customer Care Team

5/5

Trustpilot

Rental maintenance

Had to request a washing machine for our rental property in macclesfield as the previous one gave in.The team were really helpful and sent out an engineer who achieved this with minimal fuss and great punctuality

Brad · 5 December 2022

Agent replied · 6 July 2023

Dear Brad,Thank you for leaving us a five star review. We really appreciate it! I’m very pleased to see that you have clearly been impressed by the overall service you have received from Julian Wadden. It was very kind of you to take the time to post this review.Kind regards,Customer care Team

5/5

Google

The team at the Julian Wadden Heaton Moor office were great from start to finish. They was very helpful and always on-hand if I had any queries during the process. Overall happy.

David · 8 April 2023

Agent replied · 7 June 2023

Dear David, We thank you for leaving our Heaton Moor rentals team a 5 star review. Reviews like yours help others when choosing an agent. Kind regards, Customer Service Team

5/5

Google

The service from Julian Wadden, particularly Lauren, was very professional and efficient, everything was sorted out quickly without any problems - Would definitely reccomend!

Jack · 7 June 2022

5/5

Google

Emily was friendly and professional at all times, ensuring a smooth process. She always returned phone call and emails as quickly as possible and took time to explain any issues to me.

Mary · 11 January 2021

5/5

Trustpilot

Great service from Waddens

From the first meeting with Tom, right through to completion we had extremely good service with great communication at every stage.

Sarah · 15 January 2024

Agent replied · 23 August 2024

Dear Sarah,Your feedback for our Marple Branch Manager Tom is much appreciated. It is great to hear that Tom provided you with extremely good service and communication. Kind regards, Customer Care Team

5/5

Trustpilot

Fantastic experience

Nicola and Chris provided a proactive and professional service at all times. I could not have asked for a better experience. Thank you!

Sian · 22 November 2023

Agent replied · 25 November 2023

Dear Sian,We appreciate you taking the time to leave 5 star review for Nicola at our Didsbury branch. It is great to read your kind words. Kind regards,Customer Care Team

5/5

Trustpilot

Put simply.... the best

I have nothing but good things to say about my experience with Julian Wadden. Particular mentions I have are for Nazia and the two Liams. After experiencing some issues with a tenant, they guided me through it. I felt I could trust them to manage my property without having to drive all the way to Stockport to review what had been done. My only complaint is that they are not national.

Tim · 17 June 2022

1/5

Trustpilot

If I could give 0 starts I 100% would…

If I could give 0 stars I 100% would without a doubt.Such an unprofessional company who honestly need to get their act together. They are liars and highly unprofessional in our eyes for getting us into a difficult position with our landlord. Had nothing but problems with them since September due to their lack of administrative ability from the inception of our tenancy in March. This stemmed from incorrect information provided to us about the deposit required, our scheduled rental payment dates and the commencement date of our rent. This in turn caused our landlord to be under the assumption that we had underpaid hundreds of pounds, thus chasing us for said payment for over 2 months. Since September we have had an ongoing issue with them that is yet to be resolved.The problems we have had with Julian Wadden have caused undue stress and anxiety during the time of a global pandemic which in itself caused stress and anxiety.If you care about your mental heath and wellbeing, I would definitely recommend using any other estate agent in Stockport. I have seen more professionalism from a circus than I have from Julian Wadden.

ChyGibboMakeup · 10 November 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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