Trusted Agent profile · Heaton Moor
★★★★★
808 reviews across 2 platforms
14 Moorside Road, Heaton Moor, SK4 4DT
Julian Wadden's office in Heaton Moor, at 14 Moorside Road, is rated 4.6 out of 5 across 808 reviews on two platforms, including 411 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Julian Wadden Heaton Moor hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Heaton Moor.
Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and Reliable
Professional and Reliable. I bought and rented through Julian Wadden all staff were responsive, gave great advice throughout the process.
Hello,We appreciate you taking the time to leave 5 star review.We are delighted that you received such a great service. Kind regards,Customer Care Team
5/5
GoogleLauren has been a great help with us, very responsive and proactive with communication - would recommend.PositiveResponsiveness, Professionalism
5/5
GoogleI dealt with Nazia in a difficult situation. I am happy to say she was very professional and responsive. She managed to resolve the delicate issues due to her dedication.
5/5
GoogleGreat support was provided whilst guiding myself and my partner through our first step onto the property ladder. Emily was brilliant and was always available if I had any queries.
5/5
GoogleThe team at Julian Wadden were excellent from start to finish. Their local knowledge allowed us to have several viewings and offers, one of which we accepted, within the first 2 weeks of the property going on the market. They then worked diligently to keep on top of a protracted sale process keeping us informed at each stage of the process. I would highly recommend them if you want to buy or sell a property in The Heatons.
3/5
TrustpilotGood, but...
Good service as a managing agent, reliable and thorough but not as responsive as they used to be.Management fees and reletting costs far too high.
Hi Alan,I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.Kind regards,The Customer Care Team
2/5
TrustpilotGoing downhill
Seldom return calls seems to be going down hill . Property questionnaires are to long and unnecessary that’s a Solicotors job not an estate agents
Hi Andrew, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.Kind regardsCustomer Care Team
1/5
GoogleFor a first time buyer with everything in place ready to buy a house, to ring up to make their first ever offer on a house to be spoken down to, borderline mocked and then hung up on when she asked the useless/rude agent on the phone to actually put the offer in is truly unbelievable!!!!! I have dealt with many of the agents in Heaton Moor, including Waddens, and I can honestly say that the service from here is the worst I (or anyone else I know) have ever had! I wonder if the vendors using this company have any idea just how bad they are??? How they get any clients at all is beyond me!!! VERY DISAPPOINTING AND UPSETTING!!
5/5
GoogleExcellent service provided from Liam at Julian Wadden. He was very professional, quick to respond to any questions we had, and informative on helping us rent the home we choose. I have rented with several estate agents/agencies in the past and Liam and the company are by far the most professional and helpful. Thanks again for making the process as easy as possible 😊PositiveResponsiveness, Professionalism
1/5
TrustpilotDisrespectful staff - unpleasant experience
Booked a viewing a week in advance, turned up on time to find out the agent had 2 other couples viewing the same property at the same time! We offered to wait for the others to finish, as there were not enough space for 3 couples to assess the property simultaneously. The agent said she would have to "throw us out" soon as she had something else to do later, literally using that phrase. Got a callback from Julie the day after for feedback. Worse still, Julie tried to put the blame of their poor conduct on the vendor without even apologising for once, I'm not sure how the vendor would feel if (s)he found out. Utterly non-professional and lacks basic courtesy. Best avoid.
5/5
GoogleCouldn't have asked for more from Julian Wadden, they've been brilliant. Bernie went above and beyond for us!
5/5
GoogleWe have recently sold our property on Craig Road, Heaton Mersey with Julian Wadden Estate agents in Heaton Moor. We were very pleased with the service they provided including showing the prospective buyers around the property and successfully achieving a sale within 4 months of the original advertising. We would highly recommend them and would definitely use them in the future should the need arise. Many thanks to all the team for their professional and friendly service.
5/5
GoogleFrancesca was helpful in getting the process moved along to go through, and good communication.
5/5
GoogleLauren, Dana and Julie were all very helpful throughout the tenancy application process :) Quick to respond to emails and giving help on the phone.
5/5
GoogleThank you to Anna and the team in Lettings at Julian Wadden. Anna has gone out of her way to find us the best tenants and is very supportive, and helpful. Excellent service.
5/5
GoogleSuzie was very professional throughout the process and kept us up to date. She is very personable and hard working.PositiveResponsiveness, Professionalism
5/5
GoogleGreat service from start to finish. Despite the global pandemic, they were always available to answer any queries and guide us through the process of buying our dream property. From Julian’s initial advice, to Bernie and Jade’s hard work and excellent communication, we couldn’t have asked for more. Would not hesitate to recommend to anyone and will be sure to use them if we come to sell in the future!PositiveResponsiveness, Professionalism
5/5
GoogleAn excellent experience from start to finish. Bradley Fannon and his colleagues were an absolute pleasure to deal with. Very professional and very personable
Dear Atiyah, Thank you for leaving Bradley in our Heaton Moor branch a 5 star review. it is great to hear Bradley and the team were so professional & personable. Kind regards, Customer Care Team
5/5
TrustpilotHouse sold in the first week !
House sold in the first week !Constantly updated by Bernie at the Heaton Moor office and completed in 3 months. Very happy 😃
Dear Geraldine,We are delighted to read your property sold within the first week and completed within 3 months, great news! Thank you for leaving a 5 star review for Bernie at our Heaton Moor branch. Kind regards, Customer Care Team
5/5
GoogleIncredibly helpful and efficient from start to finish. Would highly reccomend!
Dear Dominic, We thank you for taking the time to rate us 5 stars. Kind regards, Customer Care Team
5/5
GoogleLauren has been a great help with us, very responsive and proactive with communication - would recommend.
1/5
TrustpilotStolen my late mothers watch during…
Stolen my late mothers watch during mandatory house check
Dear Mille, We take your allegation extremely seriously.We note you state the incident occurred on the 23rd December 2023, this was a Saturday and Julian Wadden were closed for the Christmas period. No property inspections took place that date. We also have no record of your name as a occupant on our system and have not received any prior communication in this regard, until you have submitted this online review. Please e mail complaints@julianwadden.co.uk to allow us to enter into further communication with you. Kind regards, Customer Care Team
5/5
TrustpilotGood communication with Alex
Good communication with Alex, when not available other staff happy to help and reply promptly. Would recommend 👌
Dear Donna,We thank you for rating Alex our Senior Valuer based at Heaton Moor 5 stars. It is great to read you would recommend us.Kind regards, Customer Care Team
5/5
TrustpilotPerfect balance
Perfect balance between the interests of both parties to the transaction whilst throughout acting with professional in an approachable manner
Dear Michael, We are pleased to read you had such a wonderful customer service experience and appreciate you rating us 5 stars. Thank you! Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Julian Wadden Heaton Moor hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Heaton Moor.
