Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is the 2nd home we have purchased through Julian Wadden estate agents.
I have found their customer service to be excellent and very professional.
On both purchases I have dealt with Bernie who is a pleasure to deal with, always putting the customer first. Regularly keeping you informed and up to date on progress and she is a fantastic mediator between buyer, seller and the solicitors.
I also found the rest of the team to be extremely helpful as well.
I can't recommend them highly enough.I will definitely be using Julian Wadden again
K · 7 June 2021
★★★★★ 1/5
TrustpilotDo not rent from this company
Currently renting a flat in Chorlton (Manchester). Been 3 months and the shower does not work. It would be ok if Julian Wadden management team fixed the issue but 3 months in and nothing. They are a pain to get a hold of and it seems pointless and leaves me feeling helpless. But they still want my rent payments as I have been fulfilling. Will not be using and definitely would not recommend using them.
Syed · 3 October 2023
Agent replied · 29 October 2023
Dear Syed, Please e mail complaints@julianwadden.co.uk to allow us to help further. Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI can only say that the JW team have been brilliant. We were on a tight timeline to complete, and all staff were prompt in their response to whatever was thrown up along the way.
They were also very supportive, and have me good advice. It was very reassuring to have them sorted everything out. I would highly recommend them.
Alison · 27 July 2024
Agent replied · 26 August 2024
Dear Alison,
Thank you for your fantastic review! We are thrilled to hear that you found the team brilliant and supportive during your tight timeline to complete.
Our team prides itself on prompt responses and providing good advice, so it's wonderful to know we could offer you reassurance and handle everything efficiently.
We appreciate your kind recommendation.
Kind regards,
Customer care Team
★★★★★ 5/5
GoogleThe team at Julian Wadden in Heaton Moor have consistently been polite and professional when answering my calls. Thank you to Georgina and Frankie. Georrgina did a champion job of helping my sale to progress when Bernie was on holiday.
Bernie has worked tirelessly to support me personally and practically through my house sale with the utmost professionalism and consideration. Her diligence is greatly appreciated, Many thanks , Bernie.
Tracey · 9 November 2022
★★★★★ 5/5
TrustpilotHighly recommended
As a landlord, I contacted Megan for help. Megan was very professional, exceedingly helpful and patient. The problem I was having is now resolved with both myself and the tenant.
J · 19 June 2023
Agent replied · 6 July 2023
Hi J,Thanks for rating us 5 stars, we really appreciate it! It's great to hear that you're receiving a great service from Megan.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotSelling with Julian Wadden, Stockport Branch
We wouldn’t hesitate in the slightest to recommend the Stockport Branch of Julian Wadden Estate Agents! The whole team deliver their expertise in such a friendly and reassuring manner that it completely removes the stress of selling a house. Andrew started the process, immediately understanding and meeting our needs and Lee completed our sale swiftly and professionally - keeping all parties fully informed and updated -every step of the way. Thank you all so much.
Joanne · 4 September 2023
Agent replied · 29 October 2023
Dear Joanne,Thank you for taking the time to leave our Stockport branch a 5 star review.It's brilliant to hear Andrew & Lee were such a help, I'm sure they'll be grateful for your feedback. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotUsed Julian Wadden for moving into a rented place
Used Julian Wadden for moving into a new rented property - Hana & Mark were amazing - super quick to respond, helpful, & friendly. Best estate agent experience I have had.
Matt · 11 May 2023
Agent replied · 6 July 2023
Dear Matt, We appreciate you taking the time to leave Mark & Hana in our Didsbury branch a 5 star review. Best estate agent experience you have ever had ~ high praise indeed! Thank you! Kind regards, Customer Care Team.
★★★★★ 4/5
TrustpilotHappy landlord and tenant experience
Jemma and Brad at Julian Wadden we’re helpful and efficient. They dealt with issues promptly and efficiently. They were open to being flexible to suit my requirements. The only thing I would say is that they were more expensive than the online landlord platforms, however, I would happily pay a bit more for a real person to do a good job and take some of the stree out of my hands.
Aoife · 6 December 2023
Agent replied · 31 December 2023
Dear Aoife, We appreciate you taking the time to leave Brad & Jemma from our Didsbury branch a positive review.We are pleased you received a good job and that they took the stress out of the process for you! Kind regards,Customer Care Team
★★★★★ 5/5
GoogleJulian Wadden heaton moor office sold my house in March 23 and I was very satisfied with the work they did.
The open day achieved the sales price I hoped for, in a very difficult market.
Bernie in the office nursed my sale through and consistently handled conversations, decisions and re-negotiations in an open and positive way. As seller I was pleased with outcomes some of the time, my buyer pleased at other times so I guess that’s fair handed!
I recommend this team
Disclaimer: I used to do contract repair work for the JW rental business. But I don’t think that affected the way my sale was handled
Keith · 8 April 2023
Agent replied · 26 November 2023
Dear Keith
We're delighted to hear about your positive experience with Julian Wadden Heaton Moor office when they sold your house in March 2023. Achieving the desired sales price in a challenging market is no small feat, and it's great that the open day played a pivotal role in this. Bernie's diligent and open communication throughout the sale process is commendable, ensuring satisfaction for both you as the seller and your buyer.
We appreciate your recommendation of the team's services, and it's good to know that your prior contract repair work with the Lettings team didn't affect the way your sale was handled.
Thank you for choosing Julian Wadden, and for sharing your positive feedback!
Best Regards,
Customer Care Team
★★★★★ 2/5
TrustpilotDisappointed with the service from…
Disappointed with the service from Julian Wadden on this occasion. Awful communication from the offset meant I didn’t even know if they were going to let my property or not. They had to be chased every single step of the way. I waited 2 weeks for an inventory, was sent the incorrect amount of rent and completely ignored from the moment the property was let. I’d have to be desperate to consider using them again.
FR · 15 August 2023
Agent replied · 27 August 2023
Dear Felicity, We are very sorry to hear that your expectations were not met on this occasion and would ask you e mail complaints@julianwadden.co.uk to allow us to investigate further. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotJemma@ Didsbury Branch - Highly recommended
Jemma @ The Didsbury Branch was very helpful, assertive and professional in finding a tenant, right through to completing a smooth change of tenancy - highly recommended.
Mr · 7 August 2023
Agent replied · 27 August 2023
Dear Mr Foster, We appreciate you rating Jemma our Lettings & Investment Manager based at Didsbury 5 stars. Jemma will be delighted to read your kind words. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI rented through Julian Wadden for 2…
I rented through Julian Wadden for 2 years. They were fantastic from start to finish! Ryan at the Didsbury branch was fantastic and thorough on communication if things went a little sideways and when he came for the regular walkthroughs of the property. I'm very glad that my last rental experience was with them! They were prompt and always kind!
DR · 28 June 2024
Agent replied · 23 August 2024
Dear Customer,Thank you for your fantastic feedback. We’re delighted to hear that your two-year rental experience with us was so positive. It’s wonderful to know that our Property Relationship Manager Ryan provided thorough communication and support, whether handling any issues or during the regular walk throughs.We’re glad to hear that you found our team prompt and kind throughout your rental journey. Your satisfaction is our priority, and we’re pleased to have been able to meet your expectations.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommend Julian Wadden for buying
Highly recommend Julian Wadden, Nicola Viner was great throughout the whole process.
Henry · 19 June 2024
Agent replied · 23 August 2024
Dear Henry, We appreciate your kind words and 5 star review for Nicola Viner.Your recommendation means alot to us. Kind regards, Customer Care Team
★★★★★ 5/5
GoogleExcellent service throughout. Julian did a fantastic job of getting our house on the market promptly and Bernie was excellent in keeping us updated throughout. Highly recommended!
Dan · 20 July 2023
Agent replied · 27 July 2023
Dear Dan,
Thank you for leaving Bernie our Heaton Moor Assistant Manager a 5 star review. We are delighted to hear you would highly recommend us!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleJulian Wadden have been amazing throughout our move. They have been very responsive, and provided updates everyday throughout the course of moving home. A special thanks to Alix and Dan who have answered all questions me and my partner have had, and for just making things run so smoothly. This is the least stressful move I have ever had, and I have lived in 6 properties in the last 3 years! Thank you Julian Wadden for being so helpful! I will recommend Julian Wadden to everyone I know, as they have provided the best service we have ever received from any company!PositiveResponsiveness, Quality, Professionalism, Value
Thomas · 27 August 2020
★★★★★ 5/5
TrustpilotVery professional service all around…
Very professional service all around and Ryan was great! He provided excellent service and made the letting process smooth and stress-free. Highly recommended!
Srabion · 26 October 2023
Agent replied · 25 November 2023
Dear Customer,Thank you for taking the time to write such a glowing review about Ryan our Property Manager. We greatly appreciate your feedback and are delighted to hear about your positive experience with him. Kind RegardsCustomer Care Team
★★★★★ 5/5
GoogleFrancesca was absolutely fantastic when we were buying our new house. Great communication and incredibly diligent. I cannot praise highly enough
Matthew · 12 December 2023
Agent replied · 2 January 2024
Dear Matthew,
We thank you for rating Francesca 5 stars, your kind feedback is much appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotQuick turn round on a tenancy
We wanted to express our appreciation for the help we have receive from your staff.We have had a recent turnaround on the tenancy of our flat. Georgia found us a new tenant at the rent we wanted. Violet has liaised with us to ensure a smooth handover from the letting side.In particular, Josh has made sure that things are ready for the new tenant and advised us where we could save some money.We’ve had the storage heaters taken out and new heaters installed. The old tenants moved out on Tuesday and the new ones are in on Friday. Job well done!Thanks to everybody concerned.
Chrissie · 20 December 2024
★★★★★ 5/5
TrustpilotHelpful property manager
Nazia was very helpful when we raised a maintenance request following a routine inspection.
Laura · 2 May 2024
Agent replied · 23 August 2024
Dear Laura,We appreciate your feedback for our Property Relationship Manager Nazia. It's brilliant to hear Nazia was very helpful. Kind regards,Customer Care Team
★★★★★ 5/5
GoogleReally impressed with Julian Waddan, a very good estate agent, friendly, professional and excellent customer service.
A big thank you to Georgina for her hard work and dedication.
Highly recommended
Gary · 8 April 2023
Agent replied · 26 November 2023
Dear Gary
We're thrilled to hear that you had such a positive experience with us and found us to be a very good estate agent.
It's wonderful to know that Georgina went above and beyond to provide you with a great experience. Your high recommendation is greatly appreciated. If you ever need further assistance in the future, please don't hesitate to reach out.
Thanks for your kind words and for choosing Julian Wadden!
Best Regards,
Customer Care Team
★★★★★ 5/5
GoogleExcellent from start to finish. A professional valuation which wasn't designed to appeal to my vanity but to get the best possible price realistically. 6-8 viewings in the first couple of weeks due to realistic valuation, then acceptance of offer (slightly higher than original asking price). Then the 'real' work started and Emily was brilliant, project managing the process, keeping buyer/seller and solicitors in the loop, dealing with issues even when solicitors legalities threatened to slow things down. Selling your property is supposed to be stressful, but Emily and Bernie handled all that for me. Excellent all round. Thank you
Ron · 7 June 2020
★★★★★ 5/5
GoogleI recently sold my house and bought my new house with Julian Wadden in Heaton Moor. The staff were all excellent. Julian B is extremely knowledgeable about properties in the local area. He listened well and understood what I was looking for - both with my sale and my purchase. My property was marketed well and my buyers were the ideal people for my home. I love my new home too. Bernie was excellent in terms of supporting with my sale and purchase. I would recommend Julian Wadden highly.
Patricia · 7 June 2020
★★★★★ 5/5
GoogleEmily Norton has been fantastic and Julian Wadden are very lucky to have her as a member of their staff. She has been amazing in the sale of my house and followed everything through in what was a very protracted sale - very thorough and does what she says she will do! She always remained calm and measured. I thoroughly recommend Julian Wadden as an Estate Agent! Thank you so much for all your hard work - great team work.
Sarah · 7 June 2020
★★★★★ 5/5
TrustpilotElliott and Lee were on hand whenever I…
Elliott and Lee were on hand whenever I had questions and kept me informed every step of the way. Even when I was stressing 🙈
Donna · 15 August 2023
Agent replied · 27 August 2023
Dear Donna, We thank you for taking the time to leave Elliott & Lee in our Stockport branch a 5 star review, it's great to read you had a positive customer service experience. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
