Trusted Agent profile · Heaton Moor
★★★★★
224 reviews across 2 platforms
1 Thornfield Road, Heaton Moor, SK4 3LD
Gascoigne Halman's office in Heaton Moor, at 1 Thornfield Road, is rated 3.9 out of 5 across 224 reviews on two platforms, including 107 Google reviews rated 4.4.
Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
4/5
TrustpilotGeorgia Day is a credit to Gascoigne Halman
Recently bought a house and dealt with agent Georgia Day who was fabulous from start to finish. No qualms with recommending her and the team at Macclesfied. Overall, it took around 4-5 months and Georgia just kept pushing for us to be moved in by Christmas which finally happened. Thanks, Georgia!
5/5
GoogleWe have just sold our property in Heaton Mersey through Gascoigne Halman and received excellent service throughout and a sale price in excess of asking. Great service and high communication levels throughout.
1/5
Trustpilot0 communication, AVOID
Informed us that the property we were moving out of had been re-let. We then rushed to clear and deep clean the property. Rang several times on the day with no answer to then be told any day before Thursday would be ok. We were then informed by another call 10 minutes later that the property had infact not been re-let. Severe lack of communication therefore making us pay another month rent & bills.
5/5
TrustpilotA huge thank you to Tracy and all the…
A huge thank you to Tracy and all the team at Gascoigne Halman Frodsham office for working together , constantly chasing , updating and achieving a new sale/ exchange and a clock ticking completion deadline ..Fabulous to work with you.
5/5
GoogleThe purchase of our new house was really difficult due to the vendors solicitor being somewhat less than efficient but Gascoigne Halman pushed things along to make sure we were in before Christmas. A great job well done.
5/5
TrustpilotHouse sold very quickly and all handled…
House sold very quickly and all handled professionally by James andxhis team with minimal issues at all.
5/5
TrustpilotTracy at the Frodsham office gets 5 stars!
We've just bought a property through Gascoigne Halman and they have been super helpful and communicative throughout the whole process. Tracy Ryan in the Frodsham office has been lovely and always responded to our queries (however bizarre! We have asked a lot of questions haha!) promptly and happily! We never felt like we were too much trouble. Thanks to everyone at Frodsham Gascoigne Halman!
5/5
TrustpilotExcellent service
Been a landlord for a number of years.Lisa and her team provide an excellent management service.I would highly recommend them.Very professional.
5/5
TrustpilotGreat service and easy to contact
We recently sold and bought a house using the Frodsham office. We met with 3 local estate agents before deciding who to use and we chose Gascgoine Halman Frodsham as they had the most local knowledge and were the easiest branch to get in touch with.As is often the case, the whole house move process was quite lengthy and frustrating. But Tracy in particular helped us out with advice, chasing up solicitors and helping to keep on top of the process. I don’t plan on moving again anytime soon, but if I did I wouldn’t hesitate to use their services again.
5/5
TrustpilotGreat service from prompt and effective…
Great service from prompt and effective marketing at a good price through to highly professional process management when the chain got somewhat frustrated towards the end. Have used them before and will use them again. Thanks to Markus and Lucy.
5/5
GoogleFriendly and helpful team. Would recommend
5/5
TrustpilotReally good service from Dan in sale…
Really good service from Dan in sale brunch. I was in sales all my life when you see a good honest person it’s very nice to deal with. Julie the manager was very helpful as well . Thanks Again.
5/5
GoogleBought from, and sold with, Adam and his team. Great to deal with from start to finish, and wouldn't hesitate to recommend. Very responsive, and willing to go the extra mile.
5/5
GoogleThe team at Gascoigne Halman have been brilliant throughout our moving process. From day one when Adam came to visit, to the amazing service that Kim has provided over the last 18 months helping us navigate a turbulent housing market, we couldn't have asked for more. Would highly recommend the team to anyone moving.
5/5
TrustpilotExcellent process with Gascoignes
Excellent process with Gascoignes, from initial meet with Markus, market appraisal right down to the wire.Market knowledge and valuation was spot on. Photography clear, perfect contrast and house write up excellent and accurate. Brilliantly managed by Lucy Kershaw throughout with very timely comms and updates. We felt she managed potential buyers very well and helped maintain the integrity of the chain as it developed. Viewings all managed professionally and consistently too. Viewing requests started coming in within an hour or so of being released online. Offers started a few days after viewings and final offer just over a week later. Just excellent team all round! Thank you all.
1/5
TrustpilotExtremely poor customer service
Extremely poor customer service. No communication and appear to also be quite judgmental towards single parents. I am still waiting for them to call me back but regardless of weather they do or not, i definitely won’t be letting a property through them.
4/5
TrustpilotGascoigne Halman
Gascoigne Halman - Macclesfield Very professional service from the office. James in particular took the lead and guided me through the process. Always contactable and explained all clearly and ready to help
1/5
TrustpilotCOMPANY LIE TO GET MONEY FROM YOU
Told the woman named Susan that I would be a student working in my holidays off uni whilst getting a mortgage. Been lead on to sign a lifetime fee of 600 pound to use there advice for the next 6 month for unlimited advice. Now being told she didn't know I was a student when I have clear evidence on my side I told her. Lawsuit imenent. This firm will lie to get money Out of you. DO NOT USE THIS COMPANY, GO EPSEWHERE.
1/5
TrustpilotOnly interested in protecting the…
Only interested in protecting the Landlord, zero care for tenants. Money grabbers
1/5
TrustpilotRental property- flea infestation
I would be very wary of letting these guys manage the rental of anything! Purchased a property via gascoigne and Halman, that has previously been tenanted (managed by gascoigne and halman), and it’s been a horrible experience. When we viewed the property it was filthy, so offered full asking on the agreement it be professionally cleaned. When we moved in, not only was it still dirty but we quickly discovered it had a serious flea infestation! When I flagged the flea issue to the chapel offIce they were helpful and did try to arrange pest control, but it was ineffective and 8 weeks on we still Have issues- the pest control guy thought the issue must have been untreated for many many months as the infestation was so bad! I don’t know what kind of checks they do on tenants, or how regularly they inspect their properties, but allowing a lovely new house to become absolutely infested under their management absolutely amazes me. Be very wary if you are considering them as rental agents.
5/5
GoogleSuch a friendly and supportive team. We had a very long and protracted move and they kept us updated throughout. We felt we got a very personal service from Adam, Kim and Jules in particular. Good advice throughout and always returned our calls and emails promptly.
5/5
GoogleSuperb experience selling our home. We appointed Gascoigne Halman as our agents on our second attempt at selling our house after, regrettably, appointing a different agent the first time round. The difference couldn't have been greater. Attentive service from Adam, Anna, and Charlotte, and more interest in the house which was handled effectively to maximise offers. Ultimately we didn't have the smoothest of sales for various reasons (none the fault of Gascoigne Halman) but the team were always on the case in a proactive way. I didn't feel I had to chase things constantly and was confident they were going to do what they said and get back to me when they said. Although the whole team have been excellent, Anna really did stand out with her commitment and diligence. I cannot recommend highly enough as the best estate agent in the Heatons.
1/5
TrustpilotUsed Gascoigne Halman Lettings to…
Used Gascoigne Halman Lettings to manage my property - biggest mistake. Took commission every month but did nothing to earn it. Ignored my emails when I reported concerns following an inspection visit report and allowed tenant to damage property which resulted in problems trying to claim money from deposit and eventually left me considerably out of pocket. Didn't know where one set of keys were when I went to collect them! Didn't have the grace to admit their mistakes and apologize. Would certainly NOT recommend!!
5/5
GoogleI would just like to say that I have found Louise and the Lettings team at Gascoigne Halman (Heaton Moor), to be the best that I have ever dealt with, (and I have rented for many years). Nothing was ever too much trouble and they dealt with my move, and all of my queries, in a polite and professional manner. I would definitely recommend them to anyone and everyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Halman's Heaton Moor office has 224 reviews across two platforms: 107 on Google, 117 on Trustpilot (across the whole business).
Gascoigne Halman Heaton Moor is rated 3.9 out of 5 across all 224 reviews, and 4.4 out of 5 on Google from 107 reviews.
Gascoigne Halman Heaton Moor, 1 Thornfield Road, Heaton Moor, SK4 3LD.
