Trusted Agent profile · Heaton Moor
★★★★★
258 reviews across 2 platforms
1 Thornfield Road, Heaton Moor, SK4 3LD
Gascoigne Halman's office in Heaton Moor, at 1 Thornfield Road, is rated 4.0 out of 5 across 258 reviews on two platforms, including 141 Google reviews rated 4.4.
Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely poor customer service
Extremely poor customer service. No communication and appear to also be quite judgmental towards single parents. I am still waiting for them to call me back but regardless of weather they do or not, i definitely won’t be letting a property through them.
4/5
TrustpilotGascoigne Halman
Gascoigne Halman - Macclesfield Very professional service from the office. James in particular took the lead and guided me through the process. Always contactable and explained all clearly and ready to help
1/5
TrustpilotCOMPANY LIE TO GET MONEY FROM YOU
Told the woman named Susan that I would be a student working in my holidays off uni whilst getting a mortgage. Been lead on to sign a lifetime fee of 600 pound to use there advice for the next 6 month for unlimited advice. Now being told she didn't know I was a student when I have clear evidence on my side I told her. Lawsuit imenent. This firm will lie to get money Out of you. DO NOT USE THIS COMPANY, GO EPSEWHERE.
1/5
TrustpilotOnly interested in protecting the…
Only interested in protecting the Landlord, zero care for tenants. Money grabbers
1/5
TrustpilotRental property- flea infestation
I would be very wary of letting these guys manage the rental of anything! Purchased a property via gascoigne and Halman, that has previously been tenanted (managed by gascoigne and halman), and it’s been a horrible experience. When we viewed the property it was filthy, so offered full asking on the agreement it be professionally cleaned. When we moved in, not only was it still dirty but we quickly discovered it had a serious flea infestation! When I flagged the flea issue to the chapel offIce they were helpful and did try to arrange pest control, but it was ineffective and 8 weeks on we still Have issues- the pest control guy thought the issue must have been untreated for many many months as the infestation was so bad! I don’t know what kind of checks they do on tenants, or how regularly they inspect their properties, but allowing a lovely new house to become absolutely infested under their management absolutely amazes me. Be very wary if you are considering them as rental agents.
5/5
GoogleSuch a friendly and supportive team. We had a very long and protracted move and they kept us updated throughout. We felt we got a very personal service from Adam, Kim and Jules in particular. Good advice throughout and always returned our calls and emails promptly.
5/5
GoogleSuperb experience selling our home. We appointed Gascoigne Halman as our agents on our second attempt at selling our house after, regrettably, appointing a different agent the first time round. The difference couldn't have been greater. Attentive service from Adam, Anna, and Charlotte, and more interest in the house which was handled effectively to maximise offers. Ultimately we didn't have the smoothest of sales for various reasons (none the fault of Gascoigne Halman) but the team were always on the case in a proactive way. I didn't feel I had to chase things constantly and was confident they were going to do what they said and get back to me when they said. Although the whole team have been excellent, Anna really did stand out with her commitment and diligence. I cannot recommend highly enough as the best estate agent in the Heatons.
1/5
TrustpilotUsed Gascoigne Halman Lettings to…
Used Gascoigne Halman Lettings to manage my property - biggest mistake. Took commission every month but did nothing to earn it. Ignored my emails when I reported concerns following an inspection visit report and allowed tenant to damage property which resulted in problems trying to claim money from deposit and eventually left me considerably out of pocket. Didn't know where one set of keys were when I went to collect them! Didn't have the grace to admit their mistakes and apologize. Would certainly NOT recommend!!
5/5
GoogleI would just like to say that I have found Louise and the Lettings team at Gascoigne Halman (Heaton Moor), to be the best that I have ever dealt with, (and I have rented for many years). Nothing was ever too much trouble and they dealt with my move, and all of my queries, in a polite and professional manner. I would definitely recommend them to anyone and everyone.
5/5
TrustpilotExceptional estate agent
We recently sold our previous house and purchased our new home through Gascoigne Halman in Stockton Heath and we were delighted with the service we received throughout.
1/5
GoogleBeyond poor service. I arranged a viewing with the agent, explaining that I was driving an hour to see the property. I called before leaving to check that everything was still OK with the viewing and was assured it was. I received a call 10 minutes before the viewings with an agent (not the one I arranged the viewing with) to explain that they forgot the vendor had not dropped off the keys, and no attempt to rectify the situation. Unimpressed.
5/5
GoogleKim, Jules and Adam have provided a perfect service from start to finish selling our house. Their communication has been great throughout and they were always happy to help with any questions. I would 100% recommend them!
5/5
GoogleGascoigne Halman were professional, friendly and supportive in handling the sale and purchase of our homes in the Heatons. Would definitely recommend to anyone looking to buy and/or sell. Exemplary customer service from Adam, Kim and Jules!
5/5
TrustpilotGreat service lovely to deal with James…
Great service lovely to deal with James kept me updated throughout my purchase. I would highly recommend
5/5
GoogleFantastic service from start to finish
5/5
GoogleLouise and Tom handled my recent move brilliantly. From the viewing to move in day, communication has been professional and consistent. Can’t fault either of them. Thank you both!!
5/5
TrustpilotBest in the region.
I have used seven or eight estate agents in the area and I have to commend Peter Gregg and Amanda Titterton at the Chapel-en-le-Frith office as the best in the region. Pete and Amanda dealt with my sale with efficiency, politeness, discretion and friendliness in the face of some considerable difficulties. I cannot recommend them more highly.
5/5
GoogleI had a fantastic service from all the team at Gascoigne Halman Heaton Moor. From start to finish the service which was provided was outstanding!!
1/5
TrustpilotVery disorganised
Wished to make a cash offer on a property, was told viewings were fully booked and was not even offered to have a video viewing of it. If I were the seller I'd be appalled that potential buyers and potential achievement of a higher price were sent away.
5/5
GoogleHad a great experience with the team when purchasing my first property. Very helpful and great at keepign me updated through the process
1/5
TrustpilotAvoid!
Advertised a flat to rent with the wrong information on it and put it down to a 'clerical error', meaning we had to find alternative accommodation at very short notice. Avoid
5/5
GoogleA pleasant and attentive team that communicated with me throughout the whole process of selling my house. Highly recommend.
5/5
GoogleLouise and the lettings team have been fantastic sorting out our new flat. We were faced with an unexpected move and she found us the perfect place with another great landlord in a very short space of time. Many thanks to Gascoigne Halman!!
5/5
TrustpilotExcellent company
Excellent company, dealing with Tom Slater in the purchase of a house. Great communication and thorough process with regular updates. Cant ask for much more.
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