Every review we hold for the Headingley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThanks so much to Jake for a great experience in looking for our flat in Headingley. He has been so accommodating with everything and helpful every step of the way - makes moving in so much easier! :)
Rhianna · 2 August 2023
Agent replied · 29 October 2023
Thank you Rhianna, was a pleasure finding you a home! Best of luck with the move! Jake
★★★★★ 5/5
GoogleWould recommend Linley & Simpson for selling or renting property. I have used them for many years for both of these services. The sales agent Kieran Smith was very professional and kept me informed every step of the way.
John · 22 June 2023
Agent replied · 7 July 2023
Absolute pleasure helping you find a property Simon, hope you enjoy it and thank you for choosing Linley and Simpson!
★★★★★ 5/5
GoogleThanks to Linley and Simpson for helping us to find our next new home so quickly and smoothly. Thanks to Mark for his time and squeezing us in for viewings last minute and making this house search nice and easy!
Olivia · 21 May 2023
Agent replied · 28 May 2023
Thank you so much for taking the time to write a review, it means so much to us. I really hope you love your new home, it was a pleasure working with you on the search!
★★★★★ 5/5
GoogleAbigail helped me to view a property. She was polite, friendly and took the time to follow up in a non-aggressive or pushy way. I didn't end up moving, but Abigail was so helpful and when my needs changed, she was quick to work with me to try to help. I cannot recommend her highly enough
Kellie · 28 May 2021
Agent replied · 28 May 2023
Thank you for the review Kellie, It is great to hear that Abigail has been delivering a great service
Leon Green
Customer Service Manager
★★★★★ 5/5
GoogleI sold my house with L&S and Stephanie Lockwood worked very hard liaising between the solicitors and buyers, always with great charm. Thank you
PS Michael was very good at effecting the sale of my house and is very easy to deal with.
Dominic · 7 February 2023
Agent replied · 28 May 2023
Thank you for your review Dominic, we appreciate you letting us know how helpful Stephanie was during your journey with us!
★★★★★ 1/5
GoogleAvoid at all costs. I know the rental market is crazy but it is not worth the damage to your mental health that using Linley and Simpson will cause. I have never been spoken to the way their staff will speak to you. They are incredibly nasty. Their renewals team are particularly unpleasant. Do not believe any assurances they give you, even in writing. They will simply shout at you down the phone and threaten to evict you if you try to hold them to any obligations they make. Without doubt the worst and most unpleasant letting agents I have ever used and the bar is low.
Joseph · 28 November 2023
Agent replied · 24 August 2024
Hello Joseph
We are sorry to read this review. In order to assist you, could you please email us at feedback@linleyandsimpson.co.uk with further details.
★★★★★ 5/5
GoogleI wanted to express our gratitude for the amazing personal service that letting agent Mark Nowoslawski, showed us when we were relocating to Leeds in September and searching for a rental property in Headingley . Compared to other agencies (and even other team
Members) he went above and beyond to help us. His communication was excellent and he always made sure he kept us in the loop of any new properties. He was really professional and thorough and so pleasant to deal with. He’s restores my faith in estate agents ! Linley and Simpson are lucky to have you . Great experience
Laurie · 28 November 2023
Agent replied · 24 August 2024
Hi Laurie, thank you so much for taking the time to write such a lovely review. It’s great to hear I have restored some faith! I hope all is well with your new home and life is good back in Leeds.
★★★★★ 5/5
GoogleLinley and Simpson have been very helpful throughout our move into our first flat, especially Ellie who has always been on hand to answer any questions we may have about the move! Thank you!
Louie · 8 October 2023
Agent replied · 29 October 2023
Thank you Louie for your positive feedback. Best wishes in your new property! Thanks, Ellie
★★★★★ 5/5
GoogleI've dealt with Mark and the team at the Headingley branch twice now and can't recommend highly enough. Responsive, friendly & professional, everything from arranging initial viewings to tenanting a property and dealing with any issue's / queries has been brilliant. All around great service!PositiveResponsiveness, Professionalism
Patrick · 25 August 2022
Agent replied · 28 May 2023
Thank you so much for your kind words, Patrick We really appreciate you taking the time out to share your experience with us and we agree, Mark and the rest of the team are doing an amazing job!
★★★★★ 5/5
GoogleMassive thank you to Ellie Harris and Joshua Deacon for the help in finding our flat so far. The process has gone so smoothly and super quick!! So impressed. Thanks a lot!
Darcy · 15 October 2023
Agent replied · 29 October 2023
Hi Darcy, it was lovely to meet you. Thank you for your kind words, best wishes L&S!
★★★★★ 5/5
GoogleRoxy was on time and very welcoming. She was friendly, easy to communicate with and knowledgeable. Roxy showed interest in the questions we raised about the property we were viewing and was confident and professional in her approach .
Yvonne · 29 March 2023
Agent replied · 28 May 2023
Thank you so much for this lovely review, I enjoyed our time at the viewing and wish you all the best going forward!
★★★★★ 5/5
GoogleOne of the best lettings agents I've dealt with. Sophia has been really helpful keeping us updated with the process and answering any questions. Becka was also very friendly and helpful at the property viewing.
Hannah · 20 July 2023
Agent replied · 27 July 2023
Thank you for your kind words, Hannah. We’re so glad to have helped you with your new home!
★★★★★ 5/5
GoogleJoshua Deacon & Mark were very helpful. They were kind & understanding of my urgent need to secure an accommodation and were keen on meeting my specifications.
I couldn’t be happier.
Great service
Josie · 30 August 2023
Agent replied · 29 October 2023
Hi Josephine, thank you for you kind words about me & Mark. We’re very happy that you’re pleased with the end result & We hope you settle in well!
★★★★★ 5/5
GoogleBrilliant experience. Very professional and sold property with ease for me. Highly recommend.
Mark · 14 March 2026
Agent replied · 14 April 2026
Thank you so much for your kind words! We’re thrilled to hear that your experience was smooth and that we could make the selling process easy for you. Your recommendation means a lot to us!
★★★★★ 1/5
GoogleAwful company, not willing to do the necessary checks before you move into a property. We'd signed for a property with them over a month ago, picked up the keys only to find the flat was in diabolical condition; dirty stained mattresses, a fly infestation, carpets which hadn't been laid properly, loose floor tiles, damp bedroom walls, filthy carpets, oil spills all over the hob, a broken fridge, etc. It hadn't even been cleaned since the previous tenants had moved out, and yet L&S claimed to have carried out the necessary checks and had approved the condition of it despite the state of it. We canceled our tenancy agreement immediately and were given absolutely no help in finding a replacement property despite everything being 100% L&S' fault. Weeks later and we haven't been able to secure a new property and are now less than 3 weeks away from having to move and we have no where to go. When L&S were confronted with this information we were told "it's because it's a busy time for rentals, try a different agency. " No solution, no apology, nothing helpful whatsoever.
All properties we viewed with L&S between then and now are in horrific condition and it's completely unacceptable. Staff are completely unhelpful and unprofessional (Headingley branch), we'd be told information by one member of staff and when speaking to another member of staff we were met with "That's not true, I'm not sure who told you that." Absolutely horrific service by a bunch people who seemingly have no idea what they're doing, nor do they care.
Not a single person who took us on viewings (three separate people on different occasions) had any knowledge on the property, it was always "I'll have to check and get back to you", every single time. No one did a thing to attempt to help us secure a second application despite being completely responsible for our first choice falling through.
They literally don't care about their tenants, just about taking your money. The only reason they have positive reviews is because the staff literally ask you to post them... Note how all the one star reviews are the ones with the most thumbs up - there's a reason.
I wouldn't recommend this company under any circumstance, do yourself a favour and go elsewhere.
Hannah · 30 August 2023
Agent replied · 27 July 2023
Hello Hannah
Thank you for your feedback.
We welcome positive and negative feedback, as it helps us develop and grow as a business. Having thoroughly reviewed your case, we are aware that there was a delay in the clean being carried out by the landlord and that this was offered after your move in. However, looking at the inventory, the general cleanliness is noted as ‘cleaned to a domestic standard’ and the appliances are noted as ‘cleaned to a professional standard’ which indicates that a light clean was required. With that said, we agreed for you to vacate early, free of charge, as we felt this would be the best solution to the problem. During this time, we would like to mention that members of our staff endured conversations that we felt were abusive and insulting. Despite this, we made attempts to find you another property but were not able to do so given the high demand for properties in the area.
Having also reviewed the communication sent from our branch, our Headingley team have tried their best to accommodate your needs so we do not accept that we did nothing to help.
We are happy to discuss this further if you would like to email us at feedback@linleyandsimpson.co.uk
★★★★★ 4/5
GoogleThis is the first time I deal with an estate agent for securing an tenancy in UK, and am happy to have quite a good experience with L&S. Mark, one of the team members, is especially responsive, informative and helpful throughout. He always has a quick response to my email even out of office hours. This is impressive. Overall, the whole team is able to timely sort out the issues I have with the property. The Goodlord system is also clear and helpful for me to understand the procedure. Organised and systematic.
Aries · 30 August 2023
Agent replied · 29 October 2023
Thank you for taking the time to leave us a review, Mark will be pleased to read the feedback that you gave him!
★★★★★ 5/5
GoogleI highly recommend Sophie Hustwith as a letting consultant. She showed us around two different properties and took the time to answer all our questions to make sure we were matched with the right property. She has then followed up by email with detailed instructions on next step after the viewing. We ended up going for another property with another agent but I can safely say that the professionalism showed by Sophie and her colleague is unmatched.
Ludovica · 28 May 2022
★★★★★ 5/5
GoogleHaving just recently moved to the Yorkshire area, finding a rental was proving to be a challenge. Kyle from Linley and Simpson was responsive and efficient in finding us the perfect property. Can highly recommend the services of Linley and Simpson, Headingley branch with a special thanks to Kyle.PositiveResponsiveness, Professionalism
Melanie · 25 August 2021
Agent replied · 28 May 2023
Thanks for the review Melanie, I am so pleased that Kyle was so great when dealing with our Headingley branch
Leon Green
Customer Service Manager
★★★★★ 5/5
GoogleLinley and simpon is really the most responsible agency.
Thanks Kyle
In Leeds, I contacted many agencies such as hunter, hop, ypp,...
Tell them clearly/email/handwrite/face to face your demands for renting a house (time, budget, room type requirements)
Really only the employees of this agency can
1. Send an email listing properties that meet my requirements
2. Call and reply to emails as soon as possible
3. Immediately help check the property and help make an appointment to view the property
Good, fast, patient, kind service!
Dima · 29 October 2021
★★★★★ 5/5
GoogleDefinitely recommend going through Linley and Simpson, Sophie Hustwith has been managing our application and has made the whole process a delight. She has been so personable, knowledgeable, and responsive which has made a usually stressful time easy, relaxed, and straightforward. Thanks so much!
Liv · 28 May 2022
Agent replied · 28 May 2023
We are so pleased that Sophie has been helping you with your application that has led to this amazing review!
Thank you for taking the time to let us know how we are doing, we really do appreciate your kind words!
Many thanks
Salena West
Customer Service Manager
★★★★★ 1/5
GoogleHave received over 20 spam emails from them even though ive requested twice to not receive said emails. I don’t know how they even got my email but it feels like harassment at this point. Sometimes i even receive emails at 2am. It’s …
Eloise · 14 April 2025
Agent replied · 14 April 2026
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the unwanted emails. We take your concerns about communication and privacy very seriously.
★★★★★ 5/5
GoogleHad 2 viewings with Sophie yesterday. Looking for somewhere to rent can be a nightmare and viewings can often be awkward and full of BS but Sophie made it an absolute delight and couldn't have been more down to earth and helpful. Bravo!
Joshua · 28 May 2022
Agent replied · 28 May 2023
Thank you so much for your kind words, Joshua. We really appreciate you taking the time out to share your experience with us, and we agree, Sophie is truly a gem to have on our Headingley team! We count ourselves lucky for customers like you!
Many thanks
Salena West
Customer Service Manager
★★★★★ 5/5
GoogleI can’t recommend Linley and Simpson Headingley highly enough. We were shown around some flats with Mark, who was really friendly and made the viewing process feel really comfortable. He listened carefully to our requests and recommended that we view another property which he thought would be a good fix for us. We absolutely loved the flat and Mark helped make the decision to apply feel really straightforward and stress free. We then spoke with Annie and Kyle when securing the property, who were both so clear and helpful outlining our next steps. Kyle was in regular contact to update us with the final steps to secure the property and was always really professional and knowledgeable. A great experience all round and I would recommend them to anyone looking to move!PositiveProfessionalism
Ellie · 25 August 2021
★★★★★ 5/5
GoogleQuick, efficient, and dedicated service from the team dealing with leettings - thanks to Josh and Becca for making the process smooth and with sufficient communication along the way.
Ally · 30 August 2023
Agent replied · 29 October 2023
Hi Ally, it was a pleasure to meet you & we appreciate the kind words!
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