5/5
TrustpilotGreat advice and support
Great advice and support. I am so grateful.
Agent replied · 14 June 2024
Thank you for your positive feedback.
Trusted Agent profile · Headcorn
Orbit Headcorn reviews
★★★★★
980 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 980 reviews on two platforms, including 14 Google reviews rated 3.1.
Reviews
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotCan't get ahold of customer service…
Can't get ahold of customer service please call me at 208 948 5597 l need parts please call
Agent replied · 14 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAmazing support finally from Natalie…
Amazing support finally from Natalie help and support team a great listening ear. Valid member of your team. Very impressed
Agent replied · 14 June 2024
Hi Danielle, thank you for taking the time to leave this feedback. We will pass on your kind words to Danielle, thanks again.
5/5
TrustpilotSo kind
So kind, understanding and helpful.
Agent replied · 14 June 2024
Hi Eric, thank you for your review.
5/5
TrustpilotThe lady I spoke to on the phone was…
The lady I spoke to on the phone was brilliant doing her job and helping me with things. So I’m very pleased and happy
Agent replied · 14 June 2024
Hi Sharron,Thank you for taking the time to leave us this review, glad you got things sorted.
1/5
TrustpilotThis company is full of people lying…
This company is full of people lying and sending people around in circles instead of doing a repair to a home
Agent replied · 14 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSharon Jones amazing lovely person…
Sharon Jones amazing lovely person really helped me she offered brilliant advice and helped me all the way and can’t thank her enough xx
Agent replied · 14 June 2024
Hi ChloeThank you for taking the time to leave this positive review, I will make sure your kind words are passed onto Sharon. Thanks again!
5/5
TrustpilotExtremely helpful
Extremely helpful, empathetic and reassuring towards my current situation.
Agent replied · 14 June 2024
Hi Jules, thank you for your positive review.
5/5
TrustpilotShe listened and was able to signpost…
She listened and was able to signpost me to people who can help.
Agent replied · 14 June 2024
Hi Emma, thank you for taking the time to leave a review. We really do appreciate your feedback.
5/5
TrustpilotVery kind caring kind and very helpful
Very kind caring kind and very helpfulAnd a lovely lady
Agent replied · 14 June 2024
Hi Karen, thank you for your lovely review. We will share this with the team.
5/5
TrustpilotThe lovely lady made me feel at ease…
The lovely lady made me feel at ease and gave me really good support really made me feel comfortable
Agent replied · 14 June 2024
Thank you so much for your feedback, we're glad you were happy with the service.
4/5
TrustpilotVery very helpful but not overpowering…
Very very helpful but not overpowering or detrimental. Offered me every service possible to help me through my situation, Thankyou
Agent replied · 14 June 2024
Hi Amanda, thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotWas very helpful kind and everything…
Was very helpful kind and everything was explained brilliant
Agent replied · 14 June 2024
Hi Phil, thanks for taking the time to leave a positive review!
5/5
TrustpilotDonna listened and understood what I…
Donna listened and understood what I was say.
Agent replied · 14 June 2024
Thanks for your kind words Cheryl, we will make sure to share this with the team.
5/5
TrustpilotWas wanting to help me
Was wanting to help me. Was very thoughtful.
Agent replied · 14 June 2024
Thank you for taking the time to leave feedback!
1/5
TrustpilotUseless customer service
Useless customer service, useless solicitors, usless maintenance company's used. Definitely would not recommend, they're all under qualified, rude, amateur people who work there.
Agent replied · 14 June 2024
Good Morning George,I am really to sorry to hear of the service you have received and want to reassure you this not what we expect. Please contact my Customer Relations Team directly who will take some details from you and look into this matter. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotVery helpful, totally recommend.
I would like to amend this review and can confirm that Orbit Homes are very helpful as they have been in touch with us.
Agent replied · 14 June 2024
Good Afternoon Panagiotis, I am really sorry to hear the issues you have experienced. If you would like to contact our Customer Relations Team on the below channels we will assist you further with this. Customer.Relations@orbit.org.uk02476438244We are open Monday-Friday 8am-6pm. Thank you
5/5
TrustpilotMade me feel at ease and answered My…
Made me feel at ease and answered My questions
Agent replied · 14 June 2024
Thank you for your positive feedback. We're glad that you were happy with the service you received.
5/5
TrustpilotThis lady was lovely and very helpful…
This lady was lovely and very helpful and professional
Agent replied · 14 June 2024
Hi Emma, thank you very much for taking the time to leave a review.
5/5
TrustpilotGreat customer service
Donna at Orbit was very polite, knowledgeable and helpful.
Agent replied · 14 June 2024
Hi Sarah, thank you for taking the time to share feedback. We are glad you had a positive experience.
5/5
TrustpilotThank you for your help I'm am very…
Thank you for your help I'm am very happy and feel you have truly supported me 😀
Agent replied · 14 June 2024
Hi Hugh, thank you for taking the time to leave such lovely feedback. We are glad you felt supported by the team.
5/5
TrustpilotVery helpful in getting me the help I…
Very helpful in getting me the help I am needed within my property and within myself. Very understanding.
Agent replied · 14 June 2024
Hi Jemma, thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotVery friendly and easy to talk to
Very friendly and easy to talk to. Was a big help with me becoming a orbit tenant. 5 ⭐⭐⭐⭐⭐
Agent replied · 14 June 2024
Hi Mark, thank you so much for your review, we're glad you were happy with the service.
1/5
TrustpilotPoor..
Poor... customer service useless
Agent replied · 14 June 2024
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further.Kind regards,Customer Relations team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Orbit Headcorn
How many reviews does Orbit Headcorn have?
Orbit's Headcorn office has 980 reviews across two platforms: 14 on Google, 966 on Trustpilot (across the whole business).
What is Orbit Headcorn's rating?
Orbit Headcorn is rated 3.3 out of 5 across all 980 reviews, and 3.1 out of 5 on Google from 14 reviews.
Where is Orbit's Headcorn office?
Orbit Headcorn, Ulcombe Road, Kent, Headcorn, TN27 9LD.
