Orbit reviews

★★★★★ 1/5

Trustpilot

CORRUPTION WITHIN ORBIT HOUSING GROUP

Orbit housing group allow and do not punish illegal tennets, drug dealers, drug use, breaches of contractul obligations. No matter how much you follow protocol orbit housing group and the housing officers will not do anything whatsoever. So if you want to breed animals, deal or store drugs, use your flat as a drug den for multiple illegal people with no morals or ethics, who will always threaten other decent residents, blackmail, and offer bribes to Orbit housing staff........ then Hailsham is the place for you. They won't check, follow through, communicate, follow any protocil at all (unless you report them to the ombunsman, and then they'll only lie and cover their own backs no matter how much evidence you provide) even then orbit housing group and their housing officers and their manager, complanits department will do nothing at all. So if you are a single mum or dad, elderly, a young vunerable person, disabled or have aggressive mental health problems you sleep sound knowing orbit will do nothing to help the vunerable. At all. So if you are a good decent, honest and kind person.... you won't be in luck at all....because orbit don't vet their staff or tennets and overall don't care what you do... as long as orbit get their monthly rent.... they frankly don't give a damn. Expect miserable days and nights, threatning behaviour most days and no one will help. So if you are suicidal like myself with a disability your in luck... you might make a year... or you won't. So cmon everyone what are you waiting for.... come and break the law whenever you want and sleep sound knowing that orbit don't care.

Mr · 10 July 2026

★★★★★ 5/5

Trustpilot

Brilliant call to Orbit

I had to call to report an emergency repair today. I'm profoundly deaf. The call was answered within a minute, no long waiting time to get through. I asked Cherene to be patient with me due to my hearing difficulties and she was wonderful, speaking slowly and clearly for me. She raised the repair and made it clear what the response time would be and other details. Thank you Cherene, you made a highly anxious call for me (I never use the phone generally), really easy.

Sharron · 5 March 2026

★★★★★ 5/5

Trustpilot

Thanks Dawn Aaron's

Hi just wanted to write a review about Dawn Aaron's site manager for orbit she is a very lovely lady who has been helping me as iv got alot going on.she has been going out her way to help me with all my problems I just wanted to say a big thank you for all ur help and to let orbit no what a lovely worker they got working for them thank you so much Dawn aarons

Mark · 25 March 2026

★★★★★ 2/5

Trustpilot

Orbit have no respect for tenants!

The lock on my front door broke. I rang orbit, it said wait time over 15 minutes. Requested call back. It didn't happen. I had to call a locksmith which cost me £155 and had to do back door, couldn't do front door!Called this morning. They said it wasn't urgent as I have another door. I pointed out that I am disabled and they agreed to do within 24 hours. I said I would claim the £155 back but they said they weren't liable! That is how little Orbit think of their tenants!

Clare · 4 December 2025

★★★★★ 5/5

Trustpilot

Booked a repair on chat which I thought…

Booked a repair on chat which I thought would be a challenge as I’m not very technical. I spoke to Julia at Orbit Housing and she made the experience easy. Dealt with my situation effortlessly and with fantastic customer service. Orbit for me are the best out there!!

Brad · 15 June 2026

★★★★★ 2/5

Trustpilot

Disappointing recruitment process

I applied for a job opening at Orbit. As part of the interview process, I was given an admin task which took a few hours to complete. I took time off work for the interview and was advised I would receive a phone call the next week with an update. However, that never came. They expect people to sacrifice valuable time preparing for and attending the interview but can’t even be bothered to follow up afterwards. They promised a phone call, but even just a generic email to say I didn’t get the job would have been fine. Reading other reviews of Orbit makes me feel I dodged a bullet anyway.

Daniel · 6 September 2026

★★★★★ 1/5

Trustpilot

Fur coat no draws.

This company needs to be put into insolvency,wiped off the planet,then rebranded with people who know how to treat others and not make the rules up as they go along,the ever moving goal posts and red tape are horrendous,it took fourteen month to repair a leak in my hall way,and one week to be told not to use communial water for personal use,these places are a breeding ground for bullying ,intimidation,and tittle tattle,indipendant living my eye,dictatorship,controlling,inprisonment at its best,the service charges are astronomical,and are almost non existant like having a main front door broken and open to anyone with anything in mind,and they have the gaule to move us from vulnarable to independant living,its a joke.

Anya · 29 August 2026

★★★★★ 1/5

Trustpilot

A CLEAR BREACH OF TENANCY IGNORED

After informing Orbit of a suspected breach of tenancy by way of a neighbour not using her property as her primary address since November 2024 and living with her mother, Orbit don't have any issues with it. Orbit said they could find no wrong doing in their investigation, but i believe that to be a load of bull because how can an investigation take place by an Orbit bot when no one has left the office. I thought an investigation was conducted by home visits and surveillance, but that's clearly not the case. Orbit would say there is no wrong doing because they have been caught out, by receiving over £13,000 in rent paid for by the government in this breach of tenancy. As long as Orbit receive the rent they don't care what you do with the property, which sends a clear message to others. As she is clearly breaching her tenancy she should be made to leave, and give the property to someone that wants a home.

James · 22 August 2026

★★★★★ 5/5

Trustpilot

David , the surveyor has been a godsend.

After having my appointment delayed and changed multiple times on the portal, I was feeling very anxious about the cracks appearing across the three stories of my home. However, when the surveyor, David, arrived on Wednesday, he was an absolute godsend.He was incredibly professional, thorough, and took the time to explain exactly how the clay soil and hot weather might be causing the issues. He listened carefully, noticed details like our creaking landing floors, and immediately escalated my case to get things moving without any delays.On top of being a brilliant surveyor, he is incredibly kind ,understanding ,down-to-earth, and even went completely out of his way to help me handle an unexpected household emergency😸during the visit. He deserves major recognition from senior management. Thank you, David!

Lucy · 20 August 2026

★★★★★ 5/5

Trustpilot

My gas safety check…

My gas safety check was due between 8-12, the man arrived at 10:30 which was perfect for me. He was polite, respectful and got straight on with what he had to do. All went welll and he left. I wish all tradesmen were like him, I felt he was totally trustworthy

Louise · 27 February 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Great help with a question about rental payments. Quick and friendly service as always from Orbit, and today Urooj was very helpful in dealing with my payment issue. Answered and resolved quickly. Thank you

Angela · 22 May 2026

★★★★★ 1/5

Trustpilot

They do not have any customers care at…

They do not have any customers care at all. I could not go out of my flat for 5 weeks because i would not be able to get back in because key fob did not work And my intercom did not work. So i had to sit at my window all day to let my partner in if he had to go out and orbit where not interested 🤔 when you ask to speak to a manager they are all ways in a meeting and they say they will call you back but they never do i have called 147 times over the last nine weeks and they are still in a meeting. So it must be a very long meeting. They charg you £20.99 a week service charge .for services what do not got . And when you call then there in a meeting as well .the complaints manage.\nR she is in a meeting as well .

Tony · 19 May 2026

★★★★★ 5/5

Trustpilot

I had to cancel an appointment at very…

I had to cancel an appointment at very short notice due to a car accident, Niroch was extremely helpful and also showed concern on my well being. Made a stressful situation a lot easier ⭐️⭐️⭐️⭐️⭐️

Mandi · 11 April 2026

★★★★★ 1/5

Trustpilot

Service of heating appliances

Service of heating appliances i was a final reminder letter about a appointment when I never got I first letter appointment or second letter how can know about appointment I never knew I had In first place I would been in waiting for the appointment person to come it not the first time orbit have made mistakes about appointment it happen 2 years now they say they could take legal for appointment I never knew I had this is corruption.

Robert · 22 April 2026

★★★★★ 2/5

Trustpilot

Poor service

I had my boiler serviced yesterday and for some reason two workmen came to do the job. They got all my stuff out and didn’t put anything back after and I had to follow behind them cleaning up. Also the one guy was rude he didn’t say hello, goodbye or anything and when you enter someone else’s house you should at least acknowledge them because it’s being polite at the end of the day.

Ben · 28 May 2026

★★★★★ 2/5

Trustpilot

Staff you deal with over the phone only…

Staff you deal with over the phone only do what they have been told to do by the powers that be above them so can't complain about them. However orbit themselves have been absolutely shocking..20th of November 2025 we had strong winds in our area and it snapped a hinge on our bedroom window.. the guy come out to fix it only to drop the whole window out onto the floor below so had to board up the window till it gets replaced.. its now the 8th of April 2026 still a boarded up window and when you look into the hub to get updates they keep changing the 1st reported dates.. now ive found out why they are doing this and thats so it looks like they are acting in the 60 day window to get repairs done and upon research found out thats against the law to change reporting dates.. we have gone soon to be 6 months with a boarded up window having to use more heating to keep the house warm during the colder nights, the wood in the window is starting to get mould patches,now the warmer weather is coming can't open a window to let fresh air in and cool the room down.. its like we are living in a squat.. compleat abuse of power from them its an absolute joke how they are happy to let this go on

David · 8 April 2026

★★★★★ 2/5

Trustpilot

Julia was ok... Orbit and Persimmon are diabolical

Julia was great I suppose on the live chat but I don't feel like she actually wanted to speak with me at all and definitely didn't want to listen or take on board anything I said.

Poppet · 17 February 2026

★★★★★ 1/5

Trustpilot

Unfortunately I have to give a star.

Unfortunately I have to give a star.I share ownership of a property 50/50 with orbit and have been informing them of mould due to poor windows for 3 years.All they’ve done was sent 2 men around to measure the windows for replacement about 4 months ago.I’ve not been able to speak to anyone since, and none of my emails returned.Terrible customer service.All I want is to speak to a person that can actually get something done.Winter is coming and I can’t hear my flat as all the heat escapes from the gaps in the windows/frames.I have small children a few days of the week all year but can’t have them due to the cold and mould in the winter months!Just had a reply on here and funnily enough it’s the same generic reply as last time.You at orbit know who I am and no what my problem is.You can reply on here but nobody can return an email or a phone call.Absolutely rediculous Rory Territt

Rory · 24 September 2024

★★★★★ 5/5

Trustpilot

Niroch was fantastic from start to…

Niroch was fantastic from start to finish; couldn’t do more to help me and was supportive and understanding throughout.

Lucy · 8 June 2026

★★★★★ 4/5

Trustpilot

Everything went well.

Linda · 22 September 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Mr Simon Nworji - A True Star!

I recently had the pleasure of working with Mr. Simon from Orbit Housing Association, who managed my Stage 2 complaint after a prolonged (9 years) and challenging repair issue at my property relating to adjourning conservation area owned by Orbit. Simon's level of customer care was nothing short of impeccable throughout the very lengthy process.From the very beginning, Simon was incredibly attentive, invested, and truly compassionate. He displayed remarkable patience and professionalism during moments of frustration and emotion, always remaining calm, cooperative, and reassuring. Simon ensured that I was involved in every step of the review process, consistently checking if I was satisfied with the proposed outcomes. His dedication to resolving my issue was evident as he went back to management, possibly over 10 times, until my complaint was rightfully upheld.Simon's timely involvement and unwavering professionalism were key to the successful resolution of my case. Without his support, I would have been left in a much more difficult situation.Dear Simon, if you ever get to read this review, thank you a million times. You are truly a star, and I am incredibly grateful for your help. Orbit Housing Association is lucky to have someone like you on their team.

R · 15 August 2024

★★★★★ 1/5

Trustpilot

One star is to many for this housing…

One star is to many for this housing association. I have now moved to a different housing association, not being able to cope with being an orbit tenant anymore. They gave me permission to put a garden fence up, then spent a year chasing me down to remove it. Their mistake apparently. I was dealing with a cancer scare at the time and was being bombarded with emails and phone calls constantly. There was no let up.The house was handed to me in a shocking condition. My dad spent time and money putting a brand new kitchen in. I transformed the house completely. the house check when I moved said that I had improved the property substantially. They do not recognise good tenants and do not try to keep them. Never saw my housing officer again since moving in and was told on the phone that I should be grateful to have a plumber coming to unblock the constantly blocked up loo. My son had mobility problems and could only use that toilet.by the way orbit, your TENNANTS ARE NOT CALLED CUSTOMERS!!!! YOU ARE NOT A SUPERMARKET!!! Also stop sending people round to do random house checks, I had three in two months. Never, ever again.

Velda · 30 July 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible association stay clear.

Absolutely terrible, I did read reviews but thought every council are bad but Jesus wept these are the tops for being useless. I’ve just swapped into the home from hell. It was crap looking and needs carpet and painting throughout, no problem but now no heating no hot water and leaking taps and toilet. And they basically don’t give 2 tosses. Been on 24h emergency for 48 hours 🤣 don’t ever pick orbit as a association, run run as fast as you can.

Graham · 10 February 2026

★★★★★ 1/5

Trustpilot

Who is the housing officer for our…

Who is the housing officer for our area? Just look at my last review...1) See the details. (You don't have to be Sherlock Holmes to work out where we are. 2) Send out letter to all tenants given details of who he/she/they/them are.Not even sure we have one. Nobody I've spoken to has a clue who it is.So Orbit, do you have housing officers or not. DON'T ASK ME TO CALL CUSTOMER SERVICES. I DON'T HAVE 2 HOURS TO WASTE TRYING TO GET THROUGH. JUST LET US ALL KNOW IF YOU STILL EMPLOY HOUSING OFFICERS OR, IS IT A JACK OF ALL TRADES SITUATION?DOES THE OFFICE CLEANER DOUBLE UP AS A HOUSING LIAISON OFFICER?

Babyshark · 14 July 2024