Orbit reviews

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service. My nan who is an elderly woman was locked out of her flat from 4:00 PM and repeatedly told that an emergency repair person would arrive “within a few hours.” Those assurances turned out to be completely meaningless. She was not let back into her home until 8:00 AM this morning.

Evie · 29 April 2026

★★★★★ 1/5

Trustpilot

Non existent communication

I am not actually an Orbit Homes, tenant. I am however a private resident who lives next door to a very newly built, estate of new houses that is 'managed' by Orbit Homes.

Yoli · 20 September 2026

★★★★★ 1/5

Trustpilot

Neighbourhood Manager.

Here we have a paragraph from the Orbit Newsletter. Signed by your CEO. "You’ve told us that you want a more local service from us, so we’re making changes to do just that. Over the next few weeks, we’ll be introducing new Neighbourhood Managers, a friendly face who’ll be there to look after you and your area. They’ll be a dedicated person you can turn to for anything about your home, tenancy, or community, and this role will replace Property Managers and Tenancy Services Officers. We’ll introduce you to your Neighbourhood Manager in the next few weeks".

Matt · 11 September 2025

★★★★★ 5/5

Trustpilot

Just finished a live chat with Joel

Just finished a live chat with Joel, very helpful and informative, thank you Joel for making this experience a good and pleasant one.

Lesley · 5 December 2025

★★★★★ 5/5

Trustpilot

I'll be back

One particular contractor always makes the jobs fantastic. Mega tall, long dark dreadlocks, cool sunglasses. Hes like the Terminator of Fortem lol but very well spoken...You ask him anything and he can fix it straight away. He's brilliant. Yesterday though he was joined by 2 other guys...all the team were respectful of my home, kept me informed as to what was happening, were quick to excute the job of fitting a shower in n Stratford (I was quoted 4 hours and these guys finished in 2) so we're done by lunchtime. Zero mess left either. Well done lads!

Emma · 3 September 2025

★★★★★ 1/5

Trustpilot

Dismissive of, and uninterested in, Tenants

I hear the noise of gardening machinery and saw that they were shearing my tree again despite my being told that it was mine along with the grass alongside my home. I saw two Orbit representatives and approached them and asked the male if he was the person that I'd been in contact with (name not put on here though I do obvipously have it). He said no though did say that he knew of him. I told them that this person had said that the tree and the grass were mine yet someone keeps coming to do them although I'd like to do it myself. Halfway through trying to converse with them and before I could ask them to contact this person and find out exactly what was going on, they moved away and continued their conversation. I thought this was rather rude and dismissive and showed Orbit's general disinterest in their tenants.

Barry · 3 September 2025

★★★★★ 1/5

Trustpilot

Fire safety regulations? Never heard of them.

My complaint has been outstanding for over a year and a half, calls and emails are being ignored and they literally couldn't care less if you burned to death as a result of their negligence. Issues since day 1 of moving in. More details to come; it's a juicy one.Edit in response to Orbit: believe me, I have tried. I've called numerous times, tasks have been 'sent out' to other departments or I've been told I'll be contacted and then seemingly ignored, along with my numerous emails over the laat 2 years. Orbit also ignored communication from NHBC and also the Housing Ombudsman. Disrespect is rife in this company. Get a grip.

🙃 · 17 May 2023

★★★★★ 5/5

Trustpilot

Brilliant Divesh

Divest was polite, professional and answered my questions in a timely manner. Very happy with his response

Dal · 18 December 2025

★★★★★ 5/5

Trustpilot

Quick. Responsive. Clear and Polite.

Contacted Orbit via the Live Chat service. Casey picked up really quickly understanding my issue regarding a mutual exchange and promptly took action to arrange due the team to contact me directly.

Consumer · 26 August 2026

★★★★★ 5/5

Trustpilot

Impeccable service

The service provided was a non-judgemental service and Jacqui was not biased she was open as to what I could be offered and what and how Orbit could help me. I was so grateful to have been served by her as I had never been in a position in life where I had to ask for help but circumstances have put me in such a place of hardship. If the caliber of customer service was completely like Jacqui then more customers like myself would feel optimistic about a better tomorrow. Thank you Jacqui and thanks Orbit housing for employing such a wonderful member of staff.

Ruth · 27 March 2023

★★★★★ 1/5

Trustpilot

Apalling service

I have been a tenant of Orbit Housing since 2017. I have had no central heating since 24th November 2025. I am 78 years old and in feeble health. I have had several visits from various so-called engineers, who so far have failed to fix the problem. also the lady [leanne] who was liaising with me has stopped phoning me, although she promised she would

Bob · 12 December 2025

★★★★★ 1/5

Trustpilot

I Write this on behalf of my 87 Year…

I Write this on behalf of my 87 Year Old Mother who i care for..One Star is too much. Orbit have messed my Mother about for 5 MONTHS. A Simple request to make sure her Hot Water Tank is connected to Economy 7 Electricity as she has various Health/Medical Conditions. I can only say constant lies.. Calls not followed up..Contractors/Customer Services Customer Relations. 5 Months of excuses lies to be told off loaded saying the Service Provider British Gas are now responsible when I know this untrue. Hours on the Phone to Orbit. Now Job closed..Absolute Shambles. No service. No response. A Very Unhappy Customer....

Chris · 3 March 2023

★★★★★ 5/5

Trustpilot

Very thankful for speaking to Donna who was a great help in many different ways thanks again Michael

Very thankful for speaking to Donna who lifted my spirits when feeling down So Donna is going to help me with a link to mind for my depression and anxiety and is also going to try and help me replacement of a new fridge and washing machine as both are not working and need replacements ASAP and am just awaiting a email or text to help me with my money matters and white goods and health in general So was so much help and many thanks to Donna and the rest of the team at orbit for helping me and others in a time of need Thanks again Michael

Michael · 2 March 2023

★★★★★ 5/5

Trustpilot

Above and Beyond

Nick the guy who took my phone call was very helpful to my original enquiry, but he was also very helpful to my follow up regarding a repair that was first made in April and was still outstanding, TSG have contacted me and will attend my house this Thursday, once again thank you Nick

Ernest · 25 September 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would, Been an orbit resident for more than 10 years. 10 years of utter misery! Me & my children have been victims of consistent harassment & bullying within the local community since summer 2017. Had my windows smashed and egged almost daily and they completely refused to move us somewhere safe. Thanks for that 👍 They Left the window smashed and boarded up for 2 years! Finally got fixed but the guy cracked it when installing it and had to redo it at a later date! However he returned on a different date some weeks later and because he got no answer he ticked the job off as completed! That is not a completed job! I have had no functioning heating for more than 6 years! They fitted a new boiler years ago but the system needed flushing due to a blockage. Sent surveyor out time after time just for them to give the go ahead to flush it only for BSW to send their worker out to do that job with no equipment! All windows and doors have awful drafts coming through. There is mold EVERYWHERE in my bedroom and it absolutely stinks of damp. Getting the same way in my daughters room as well. Then July we had a major water leak due to Orbits utter ignorance of my request to fix a leaking overflow issue which resulted in a part in the loft popping off and water jetting up to the top of the loft spraying water absolutely everywhere! It was streaming throughout the house and even outside! Water was even coming through the thermostat in the wall! I called them in utter terror and panic to be told it’ll be a 4 hour wait this was at 3 pm on July 19th. No one ever came out till more than 24 hours later! Then when they did turn up the worker somehow missed that the ceiling was on the brink of collapse! He left and later that night that ceiling collapsed missing my youngest son and dog by mere seconds! That was 5 months ago and I still have a gaping hole in my landing ceiling which is pushing through arctic air and it’s absolutely freezing! That water leak has damaged numerous carpets which were not even a year old! It’s destroyed 2 lots of laminate flooring and my fridge freezer got water damage and packed up. Orbit have made 0 attempts at fixing anything in this house for years. Extremely Quick enough to take me to court because my mental health was in bits and it caused arrears but also took me to court on 2 other separate occasions without good reason. Reasons were they believed I’d breached my court order when I in fact I had not! It’s all Money Money Money with Orbit. They demand and demand with what feels like bully tactics but won’t use a penny to put this nightmare right. Took me to court fast enough now I am taking them to court. Steer clear unless you want a lifetime of misery & being left to rot in substandard living conditions. They don’t care about residents or how their neglect impacts them. This simply can’t continue

Cheryl · 22 December 2022

★★★★★ 2/5

Trustpilot

Yet again i have no washing facilities

Yet again i have no washing facilities, I am disabled and need to use a wetroom.The Problem is it keeps going wrong, the main problem is trying to get orbit to get it repaired. as usual with orbit getting anything repaired is like pulling teeth. promises made but not fulfilled. surely there must be rules about how repairs are carried out. So a few minutes ago I received the usual message from orbit asking me to ring them, which I did, of course, they could not find my case. This time I was given completely different information about the contractor, I think they make it up as they go. absolutely disgusting company.

Bob · 4 October 2022

★★★★★ 5/5

Trustpilot

First impression.

First impressions of Loxley Court were brilliant, from the moment we saw the building from the front to meeting Emma and some of the other residents. When Emma showed us the flat I said yes straight away. We are looking to be very Happy here, can't believe how lucky we are at last.

Mr · 26 July 2024

★★★★★ 1/5

Trustpilot

Not fit for purpose.

I do feel sorry for all the hard working and well meaning staff at Orbit, I know from personal experience that there are many. I also know from personal experience that this organisation is not fit for purpose.Orbit are aware that I have ongoing mental health issues. They recently issued a Notice of Seeking Possession of my home because I was seven days late in paying one hundred and ninety pounds rent.Today I got up at 05:20Hrs to clear and clean my bathroom for repairs booked on 17th January that were required due to my bathroom being signed off when it had not been sealed. I was told at the time there would be a two month wait. By 11:00Hrs and given my previous experience with Orbit repairs and boiler safety check appointments I checked my account on the Orbit website and found that the repair date of 22/3/22 had been removed and now it only said that the job should have been done by mid February. Needless to say nobody contacted me or shew up and I had wasted my time and energy yet again.My experience of Orbit has been that they allow my neighbours to burn noxious chemicals under my windows day and night ( triggering my PTSD ). Orbit allow my neighbours to come onto my property and use it as and for whatsoever purpose they wish, to put a threatening note through my door, Orbit allow the same neighbours to bully and provoke me, to put up a camera that follows me around my garden and that watches me while I exercise and Orbit allow the same neighbours to tell an Officer of my District Council that I have been photographing their grandchildren in their garden. Orbit’s response to me being triggered bullied and called a nonce?. Not. A. Word.My Solicitor charges £450 per hour...Update as of 8/6/22:My bathroom is still unsealed and not decorated.The CCTV next door still looks over my garden and gym.I paid my rent on 30/5/22 and today I got a letter from Orbit dated 30/5/22, a Warning of Court Action due to my rent being overdue on 27/5/22 to the value of... £15.56Update as of 1/8/22. On 8/6/22 I left a copy of my Trust Pilot feedback as of 8/6/22 on my account in the Orbit website. I then got another threatening letter from Orbit claiming that court action was pending, this for a debt I had already paid before the letter was even written. I then paid £4000 into my rent account in the hope that it would stop the nonsense threats and by the close of business that day the funds had not been put into my rent account and I had not been sent a receipt. I asked why this was and got an apology and was told this was usual for them. After some time I was then contacted by Orbit who said “ Orbit are only allowed to hold a month in advance on your rent account as it can be seen as money laundering hiding money from the tax man, so I have issued you a refund form to complete for the remainder to be refunded “. Orbit continue to insist that it is my responsibility to do bathroom sealant and decoration, though I have made it as clear as I know how that the problem is that the bathroom was signed off without it being sealed. The bathroom was never up to the standard of the rest of the house. A 'Friday afternoon job' as one workman put it. For a year or so there was damp around both sides of the window and in the external wall where the extractor fan was mounted. Eventually an enclosed cowl was fitted to the exterior of the wall. The problem persisted. On the next visit 3/4 of a metre of unnecessary tubing was taken out of the space in the wall between the extractor fan and cowl. On the next visit a new fan was finally fitted. All the while I was fighting to get the fan replaced the paint across the whole of the ceiling was bubbling up, falling off and and fluttering down around me. I shall have to ask a professional to do the job and will present Orbit with the bill. I expect that if I do not take action quickly they will claim I am not keeping my home in good order.I did manage to eventualy get Orbit/MPS to replace a leaking tap in my kitchen. My water usage between January and May was less than 12 units per month. In July, while I waited for the tap leak to be fixed… 60 units. The chap who replaced the tap unit was very nice, unfortunately he somehow managed to flood my cupboard and didn’t fess up to it or try to clear it up and left me with a kitchen soaked where the cupboard lining meets the external wall and the cupboard and its contents completely soaked. He also left me with a not very sturdily attached tap and when trying to clean up I found one of the securing nuts hidden behind a downpipe in a pool of water.

R · 1 August 2022

★★★★★ 1/5

Trustpilot

Shared ownership with orbit

Shared ownership with orbit, is like asking someone to rob you while they are punching you in the face.There is nothing favorable when getting on the property ladder with Orbit. Over charges on communal repairs, management charges when they don't do anything, they even make selling more difficult.

Mr · 3 October 2024

★★★★★ 1/5

Trustpilot

Building manager is abysmal

Building manager for Collingwood Close...This woman is either really bad at her job or, just plain ignorant.6 weeks ago I was told I'd receive a phone call from her in 48hrs. Still waiting. Now, this isn't the first time she has done this. Hence the...bad at job or just plain ignorant. I personally believe it's both. When you ask why she hasn't responded you get ignored. SERIOUSLY!!!You then end up complaining about your original complaint. It seems the people who deal with Eastbourne just do what they want. When you ask...when was the last time she visited..no response. (Pattern emerging)We have cleaners that didn't turn up for weeks, gardeners that are useless. Grass looks like it's been hacked to bits. Problem is...nobody ever checks their work. Orbit will quite happily take our money but won't actually get off their backsides to actually come and look at the crap work these contractors do. (Estate manager..That's you)When was the last time either of these people actually visited Collingwood Close? Building manager mainly.It's not just the building manager and estate manager that are questionable. I had new smoke/ heat alarms that connected to mains supply put in a few years ago. When a guy came to check my fuse box this April as new heaters been fitted...he couldn't believe what he saw. They hadn't even connected the smoke/heat alarms to the electricity supply! He ended up putting crap trunking all over the ceiling and walls to rectify it. (I'm still waiting on someone filling in the 50 pence size hole that was left in my ceiling due to this) Better a small hole in your ceiling than choke to death on smoke as your smoke alarms weren't fitted properly! This is what I mean about the dodgy workmanship.Someone from head office needs to get their backside down here and look into how many complaints about non returned phone calls and the job they're meant to be doing. New CEO said he wanted to make things better... You're not! The buildings are 31 years old. Still waiting on new bathrooms. Orbit seem to spend a lot of time sending out surveyors to take pictures etc but never actually do anything. Maybe they like looking at pictures? What other reason could there be if they don't act on them? You couldn't make it up! So whoever is in charge..Take a good look at the people dealing with Collingwood Close.Separate the wheat from the chaff then you may start to get some improvement.

G.P · 2 October 2024

★★★★★ 3/5

Trustpilot

I did not like how Sureserve gas…

I did not like how Sureserve gas services would not take responsibility for their engineers actions when flooding the customers kitchen and wrecking a cooker while replacing a boiler, they would not compensate for a new cooker or any damage caused by their actions.

Kimmy · 14 April 2026

★★★★★ 5/5

Trustpilot

Engineer was good

Engineer was good. I missed one appointment and rearranged one appointment which they sent an engineer anyway. Then I got 2 threatening letters for technically missing one appointment it over the top it’s not my fault they sent an engineer out even though I rearranged the appointment . Disgusting behaviour!!!!!!!!!!

Mr · 16 August 2024

★★★★★ 4/5

Trustpilot

The operative was friendly and worked…

The operative was friendly and worked quickly and efficiently. Downside was I asked for a 10am appointment but the operative turned up at 8am when I was on the school run. He very kindly waited for me to get back so I didn’t need to rebook.

Caroline · 10 October 2024

★★★★★ 1/5

Trustpilot

Don't expect Orbit to help when someone dies.

My mother was a tenant with Orbit for over 40 years. Sadly, she passed away more than a month ago, and since then I have been trying to inform Orbit and arrange the return of her keys.

Claire · 21 May 2026