Trusted Agent profile
★★★★★
980 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, Headcorn TN27 9LD
Orbit's Headcorn office at Ulcombe Road is rated 3.3 out of 5 across 980 reviews on two platforms, including 14 Google reviews rated 3.1. The 966 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotThe lady I spoke to was helpful
The lady I spoke to was helpful, friendly and polite and also very empathetic.
Hi Karl, thanks for taking the time to leave this feedback. We're glad you received the support you needed.
5/5
TrustpilotYes the lady was very nice and…
Yes the lady was very nice and explained lots of options for me.
Hi Colette. Thank you for your review, we're glad you were happy with the service.
5/5
TrustpilotThankyou for your help
Thankyou for your help great customer service and understanding
Hi Darren, thank you so much for your positive feedback.
4/5
TrustpilotMy experience with orbit was fine and…
My experience with orbit was fine and the staff very friendly and helpful
Hi Gillian, thank you for taking the time to leave us this positive feedback, it's much appreciated.
5/5
TrustpilotGreat help to make me feel confident…
Great help to make me feel confident about my home and finances
Hi Kirsty, thank you so much for your feedback, we're glad you were happy with the service.
1/5
TrustpilotThe worst!
The worst!! I paid a lot of translations, after not replying for more than 2 months they said that in an hour and have not even answered the phone! Do not use this service
5/5
TrustpilotReally great support and kept informed…
Really great support and kept informed throughout the process 🙂
Hi Laura, thank you for taking the time to leave this great review. All the best.
3/5
Trustpilotvery helpful to know about electric…
very helpful to know about electric voucher.
We're glad you were happy with the service.
5/5
TrustpilotVery supportive and put me at ease…
Very supportive and put me at ease whenever a problem came up.
Hi George,Thanks for taking the time to leave us this lovely review.
5/5
TrustpilotJo was very helpful and always nee the…
Jo was very helpful and always nee the answers to my questions
Good evening, I am glad pleased to hear about your positive experience with us. I will pass your feedback on to Jo. Thanks
5/5
TrustpilotExcellent service
Very kind, helpful, compassionate & informative
Hi Julie, thank you very much for your positive feedback.
5/5
TrustpilotVery helpful and very supportive
Very helpful and very supportive Very reliable for contact
Hi Hayley, thank you for taking the time to leave this feedback, it's much appreciated.
1/5
TrustpilotAll they care about is money no care…
All they care about is money no care for the tenants at all
Debbie, thank you for your message. Orbit does need to collect rent so that we can deliver services to our customers. However, we are committed to improving our services, and we are investing more each year in projects to support local communities and provide support services. In the new year, we will be launching our new customer promise that we have developed with customers to set out the standards you should expect from us.
5/5
TrustpilotSusan Conway helped me and was very…
Susan Conway helped me and was very professional and informative
Hi Tony, thank you so much for your feedback. We're glad you were happy with the service.
5/5
TrustpilotVery helpful conversation and…
Very helpful conversation and informative conversation
Hi Nash, thank you very much for your feedback.
5/5
TrustpilotI've had a very positive experience
I've had a very positive experience. Polite and helpful advisors.
Hi Piner,We're glad you had a positive experience with Orbit and thank you for the review.
5/5
TrustpilotVery helpful,polite and knowledgeable…
Very helpful,polite and knowledgeable 👍a lovely lady!
Thank you for your feedback. Orbit
5/5
TrustpilotI would just like to giv
I would just like to give a big shout out to orbit that through this Covid 19 they have been outstanding helping me with my rent ect I’ve been with them 7 years and been nothing but the best really can’t thank them anoth
1/5
TrustpilotCowboys contractors for work look for…
Cowboys contractors for work look for cowboy housing Plus Group
Hello Michael, thank you for your feedback. We would like to understand your issue more clearly, and would be grateful if you could give us more information. Please contact us through our customer feedback portal https://yourvoice.tenant.digital/account. Thank you
5/5
TrustpilotEveryone is really helpful and living…
Everyone is really helpful and living here is amazing we had a problem in the house and we called emergency and they came out with only a few hours to fix the problem nothing bad to say always offering help
5/5
TrustpilotExcellent service everything explained…
Excellent service everything explained nicely
Hi Robert, thanks for taking the time to leave us this review. We're glad you are happy with the service you received.
5/5
TrustpilotExcellent service very supportive and…
Excellent service very supportive and friendly
Hi Coleen,Great to hear you have received excellent customer service. Thanks for the review!
1/5
TrustpilotHeating not working was told 48 hours…
Heating not working was told 48 hours for them to come out and repair reported 28th September still waiting want your money but don't want to help thought BT was bad customer service this lot beat them hands down
5/5
TrustpilotHelpful
Helpful, friendly, professional
Hi Teresa,Thank you for taking the time to leave us this positive feedback, it's much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Orbit's Headcorn office has 980 reviews across two platforms: 14 on Google, 966 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Orbit is rated 3.3 out of 5 across all 980 reviews, and 3.1 out of 5 on Google from 14 reviews, checked 9 October 2026.
Orbit, Ulcombe Road, Kent, Headcorn, Headcorn TN27 9LD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
