Trusted Agent profile

Orbit reviews

3.3

★★★★★

980 reviews across 2 platforms

Ulcombe Road, Kent, Headcorn, Headcorn TN27 9LD

Orbit's Headcorn office at Ulcombe Road is rated 3.3 out of 5 across 980 reviews on two platforms, including 14 Google reviews rated 3.1. The 966 Trustpilot count is for the whole business. Checked 9 October 2026.

3.1 / 5

Reviews on Google

This office

966

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Headcorn office, from every platform, shown as written. First names only.

1/5

Trustpilot

Awful service don’t return calls or…

Awful service don’t return calls or emails . Been told 4 different stories in less than a week . Terrible how they treat people who are in a bad situation needing help with a mutual exchange

Anita · 28 September 2020

5/5

Trustpilot

great customer service from Niroch.

Rating only, no written review.

Michele · 27 August 2026

Agent replied · 24 September 2026

Hi Michele, Thanks for sharing your feedback. We're glad to hear you had a positive experience and we really appreciate you taking the time to leave a review. Thanks, Emma

5/5

Trustpilot

Bathroom sink repair

Easy navigation

Jenny · 29 July 2026

Agent replied · 24 September 2026

Hi Jenny, Thanks for sharing your feedback. We're glad to hear you had a positive experience and we really appreciate you taking the time to leave a review. Thanks, Emma

5/5

Trustpilot

I ty for all the support you have…

I ty for all the support you have given me I have appreciated everything u do for me I feel when the support ends I’m alone.

Teresa · 17 September 2021

1/5

Trustpilot

What went right ?

Georgina · 30 June 2026

Agent replied · 24 September 2026

Hi Georgina, We're sorry to hear this. We'd like to understand what happened. Please email us at trustpilot@orbit.org.uk with a few more details, along with your address and contact details, so we can look into it. Thanks, Emma

5/5

Trustpilot

Very helpful

Lesley · 22 June 2026

Agent replied · 24 September 2026

Hi Lesley, Thanks for taking the time to share this review. We're glad to hear you had a great experience and our team were able to help. Thanks, Emma

5/5

Trustpilot

Helpful chat with human

Rating only, no written review.

David · 18 June 2026

Agent replied · 24 September 2026

Hi David, Thanks for taking the time to share this review. We're glad to hear you had a great experience and our team were able to help. Thanks, Emma

1/5

Trustpilot

DO NOT IGNORE THIS NoTICE

Appalling

ALISON · 16 June 2026

Agent replied · 24 September 2026

Hi Alison, We're really sorry to hear about your experience and the stress this situation caused. This is not the level of service we aim to provide. If you'd like us to look into this further, or if you have any other concerns, please email us at trustpilot@orbit.org.uk with your details and we'll be happy to help. Thanks, Emma

5/5

Trustpilot

She is such a lovely lady and very very…

She is such a lovely lady and very very helpful

Paige · 19 May 2023

1/5

Trustpilot

Not interested in their tenants

Basically only interested in selling off their housing stock, not in tenant welfare. Are you a builder who wants a cheap fixer-upper? Come to Orbit! Tenant of theirs? Hopeless.

Huyton · 12 February 2020

1/5

Trustpilot

DO NOT RENT OR BUY FROM ORBIT

DO NOT RENT OR BUY FROM ORBIT! Worst landlord ever, don’t do anything about antisocial behaviour, and treat good tenants and residents like absolute rubbish once they’ve hooked you in!

Jamie · 16 September 2019

1/5

Trustpilot

THE LOWEST MORALE COMPASS FOR PUBLIC PROTECTION

Illegal tenancy.

Ricky · 11 May 2026

Agent replied · 24 December 2025

Hi Ricky, We’re really sorry to read this and understand how upsetting this situation has been for you. We can’t address individual allegations in a public review, but your Neighbourhood Manager is involved and we’re continuing to follow this up. Thanks, Emma

5/5

Google

What an attractive development. Our daughter and family were the first to move in. Beautiful new home.

Claire · 17 June 2021

1/5

Trustpilot

Because they couldn't answer my question

Rating only, no written review.

Sam · 9 February 2026

Agent replied · 25 February 2026

Hi Sam, we're really sorry to hear this. So that our team can look into this, please respond to the private Trustpilot request we’ve just sent. Thanks, Emma

5/5

Trustpilot

High quality service you will not be…

High quality service you will not be let down I would definitely recommend orbit Best Regards. Estate Member

Quincy · 7 July 2020

5/5

Trustpilot

Easy

Sara explained everything well and thoroughly and answered any questions i had

Sophie · 1 March 2021

5/5

Trustpilot

Very helpful advisor.

Rating only, no written review.

Natasha · 24 September 2025

5/5

Trustpilot

Helpful advisor

Lisa · 16 September 2025

Agent replied · 14 June 2024

Hi Lisa, Thanks for your feedback. We’re so pleased you found our advisor helpful, and we’re always here if you need anything else! Thanks, Emma

1/5

Trustpilot

Health and safety issue

Beyond Belief...

Auntie · 11 September 2025

Agent replied · 25 September 2025

Hi Auntie Anno, we’re really sorry to hear about this situation and the impact it’s having for you and your neighbours. So our team can provide you with an update, can you please respond with your details to our Trustpilot request we've sent you privately. Thanks, Jay.

1/5

Trustpilot

Most unhelpful company I have ever…

Most unhelpful company I have ever Encountered.

Captain · 28 October 2020

4/5

Trustpilot

Very helpful

Rating only, no written review.

Kathleen · 19 October 2024

Agent replied · 24 October 2024

Hi Kathleen, We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit

5/5

Trustpilot

Excellent service

Michelle · 19 September 2024

Agent replied · 24 October 2024

Hi Michelle,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit

5/5

Trustpilot

Professional polite

Rating only, no written review.

Terry · 14 September 2024

Agent replied · 24 October 2024

Hi Terry,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit.

5/5

Trustpilot

Great service

Rating only, no written review.

Chrissie · 13 September 2024

Agent replied · 14 June 2024

Hi ChrissieThanks for your feedback, we're glad Rachael was able to support you with the information you needed.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Orbit's Google reviews

Questions about Orbit

How many reviews does Orbit have?

Orbit's Headcorn office has 980 reviews across two platforms: 14 on Google, 966 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Orbit's rating?

Orbit is rated 3.3 out of 5 across all 980 reviews, and 3.1 out of 5 on Google from 14 reviews, checked 9 October 2026.

Where is Orbit's Headcorn office?

Orbit, Ulcombe Road, Kent, Headcorn, Headcorn TN27 9LD.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.