Trusted Agent profile · Headcorn
★★★★★
980 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 980 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotI can not express how much this lady…
I can not express how much this lady has helped me over the last 6 months i belive she gone above and beyond her job needs im so greatful sarah xxx
Hi Stacey, what kind words! We will ensure this gets passed onto Sarah. Thanks.
1/5
TrustpilotNotice of Possession
My friend has been sent a Notice of Possession due to non paymrnt of rent, so they say. She has discovered that rent is not credited to her account for up to 5 weeks, is this normal? She received a statement, but on checking with her neighbour, found he has not had a statement for months! Orbit are surely not sticking to the rules yet again?
1/5
TrustpilotExplain to me why orbit from the income…
Explain to me why orbit from the income and recoveries team wont put anything in writing when you ask, I just got a direct answer after asking this and that was NO
Dear Mrs DowsingI am sorry to hear this, please contact my team directly on the below channels and we will look into this further for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAll round goodness
Best tenancy coach I could of asked for. Very helpful and approachable. Always willing to help, as and when needed. Also helped me to lean things I didn't know or had forgotten.
Hi Naomi, I am pleased to hear you had a great experience with us. We appreciate your feedback. Thanks
5/5
TrustpilotKatherine was lovely and helped and…
Katherine was lovely and helped and supported me. Made me feel at ease with moving in.
5/5
TrustpilotLovely person to talk to.
Very kind and patient.just a lovely person to talk with.
Thank you for taking the time to leave such lovely feedback.
5/5
TrustpilotWellbeing grant
Very polite lady who asked me questions about a problem and we managed to sort it out together and she was happy with our conversation
Thank you for taking the time to leave us this positive feedback, it's much appreciated.
5/5
TrustpilotFinancial help
I needed help financially as I was struggling a little. I did get the help I needed, advice too. I was pointed in the right direction. Thank you.
Hi Natasa, thank you for your lovely review, we're glad you received the support and advice you needed.
5/5
TrustpilotMade me feel importmiss j stevensonent and at ease and…
Made me feel importent and at ease and reasured me constantly through out the call
Hi Johanne, thank you very much for taking the time to leave a positive review. We are glad you felt at ease and reassured on your call.
4/5
TrustpilotGetting referred to help that I need to…Help offered
Getting referred to help that I need to help me sort out my rent and mental health.
Hi Helena, thank you for taking the time to leave a review. We're so pleased we were able to help. Orbit
1/5
TrustpilotStill waiting for radiator to be fixed…
Still waiting for radiator to be fixed after 2 years book days off working and no one turns up, water coming from ceiling from burst pipe I had to fix myself as they looked at it and never came back, now soil pipe broken for 11 days waste from toilet all over garden still waiting they keep giving new job numbers and nothing happens cowboys
1/5
TrustpilotOrbit Housing you really need to start…
Orbit Housing you really need to start to inspecting your contractors work. If you’re gonna do a job do it properly
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSARAH helped us when my husband lost…
SARAH helped us when my husband lost his job. And we didn't know what we could claim. I don't know what we would have done without her .lovely lady
Hello Henrietta, thanks so much for taking the time to leave this review. Glad to hear you had a positive experience with us.
5/5
TrustpilotBeing positive!
Excellent talk and advice which I found very helpful. It has inspired me to become more positive and I have now become involved with Togetherall and much more.
What a kind review, thank you :)
5/5
TrustpilotVery welcoming very nice to speak to…
Very welcoming very nice to speak to and was very helpful
Hi Darren, thank you for taking the time to leave a review of your experience with the team.
5/5
TrustpilotDonna really took the time to listen to…
Donna really took the time to listen to me and tried to empathise with my situation
Hi Charlie, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
5/5
TrustpilotI received a lot of help
I received a lot of help, advice and support. I felt encouraged that there is so much support available for my health condition.
Thank you so much for your feedback, we're glad you were happy with the service.
1/5
TrustpilotI would give no stars but obviously…
I would give no stars but obviously can't.Do not use this company. Absolute rip off i left the company in march and they are still sending me bills for almost 5000 pounds forthe year for gas and electricity. I live in a normalsize house and due to work iam hardly at home because of travel. Money grabbing company. Solicitors are now involved
1/5
Trustpilotive been a customer for 24 years and i…
ive been a customer for 24 years and i can what a shower,customer service really what a godsend covid they can just completely give up answering the phone
Good Morning, Firstly I want to apologise for the issues you are experiencing and the trouble in contact us. In order for my team to assist you further please contact our Customer Relations Team on the below Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSupport from Lucy!
I asked for support from orbit and Lucy delivered it! She checks up to make sure things are going smoothly too and keeps in contact!
Hi Luke, thanks for taking the time to leave this feedback. We're glad you received the support you needed.
5/5
TrustpilotHelpful
Very friendly and helpful and easy to talk to
We are pleased you are happy with the service you received. Thank you for your review.
1/5
TrustpilotAmy had baby in January that we was just left . Nobody took over . Appalling service from orbit to tenants
Amy had baby in January . Was informed someone will take over & nothing . Service is appalling .
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotWas very helpful emailed me some info…
Was very helpful emailed me some info on things that could help me out plus shes going to keep incontact too
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotVery kind understanding and easy to…
Very kind understanding and easy to speak to.
Hi Emma. Thank you for taking the time to leave a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Orbit's Headcorn office has 980 reviews across two platforms: 14 on Google, 966 on Trustpilot (across the whole business).
Orbit Headcorn is rated 3.3 out of 5 across all 980 reviews, and 3.1 out of 5 on Google from 14 reviews.
Orbit Headcorn, Ulcombe Road, Kent, Headcorn, TN27 9LD.
