5/5
TrustpilotPolite
Polite, showed respect clean and tidy
Agent replied · 23 August 2024
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
Trusted Agent profile · Headcorn
Orbit Headcorn reviews
★★★★★
984 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 984 reviews on two platforms, including 14 Google reviews rated 3.1.
Reviews
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotOrbit took over the management of our…
Orbit took over the management of my daughters shared ownership freehold private estate last year and issued a section 20 series of documents outlining expensive maintenance contracts that they were about to enter into regarding the communal areas to our shared ownership houses. We have been maintaining these areas ourselves for the past 16 years with the approval of the original freeholder Chiltern hundreds / Paradigm housing association that we purchased our house through. They asked us for comments on the consultation proposals but completely ignored every single email I sent them explaining that we maintained the communal areas ourselves. They were prepared to discuss this on the phone but not in writing and also one of my neighbours arranged a meeting with the Stratford team on the phone which I attended with several other neighbours in which they produced a newly written plan of the communal areas which was different from the original which i was given on the purchase of the lease in 2002. This was pointed out to them but it was ignored, and they recently sent their appointed landscape gardeners to walk round with Leaf Blowers for several hours even though the areas were free from leafs. I have written to the Ministry for housing complaining of the way Orbit have completely ignored us during the consultation period in regard to their section 20 notice, and we are awaiting new legislation which will force freeholders to behave fairly to shared leaseholder owners in the future. Orbit have since sent out letters which show no service charges or management fees for 2019.
5/5
TrustpilotP&P satisfaction
Speedy friendly signing up process
Agent replied · 23 August 2024
Hi Pedro,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotThe engineer was friendly
The engineer was friendly, tidy & quick.
Agent replied · 23 August 2024
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotVery pleased with all the service
Very pleased with all the service. Engineer very polite. Thankyou
Agent replied · 14 June 2024
Hi Mahinder,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
Trustpilotsharon was amazing in doing her job yet…
sharon was amazing in doing her job yet bein there to listen and not judge...and was so good to have someone to listen n help me ..no matter what day or time ...she is a credit to orbit ...☺️
Agent replied · 14 June 2024
Hi Janet, thank you for taking the time to leave this feedback. We will pass on your kind words to Sharon, thanks again.
1/5
TrustpilotDrugs and intimidation is fine!
Lets put it this way, they let the residents do what they want, drugs and intimidate their neighbours, Don't move into one of their property as you could move next to one of their druggy and be could be stuck in hell!
Agent replied · 14 June 2024
Good Morning, I am sorry to hear of these issues and we do take such matters very seriously. In order for us to investigate this further please contact our Customer Relations Department on the below to discuss this matter further.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotFriendly and efficient staff
Agent replied · 29 August 2024
Hi Jude,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotJoanne has been a great help to myself…
Joanne has been a great help to myself helping me sort things out an I would like to say thanks for all the help an support
4/5
Trustpilotno drama
no drama, nice person
Agent replied · 23 August 2024
Hi Jean-Paul,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotVery polite engineers
Very polite engineers, prompt service.Thank you.
Agent replied · 23 August 2024
Hi Bernie,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe engineer was very nice.very…
The engineer was very nice.very efficient.
Agent replied · 23 August 2024
Hi Pauline,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotPolite friendly professional
Agent replied · 24 October 2024
Hi Sarah,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotPolite, and efficient
He was very knowable and efficient
Agent replied · 23 August 2024
Hi Janice,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotSTAY AWAY FROM THEM AS A LANDLORD THEY…
STAY AWAY FROM THEM AS A LANDLORD THEY LIE IN COURT WHEN ALL THEY WANT IS UR RENT MONEY AND TAKE THERE TIME TO FIXED THINGS
Agent replied · 14 June 2024
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to raise a complaint regarding these issues, please call our Customer Relations team direct line on 02476 438 24 to discuss further.Kind regards,Customer Relations team
5/5
TrustpilotGreat service thankyou
Agent replied · 24 October 2024
Hi Angela,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotPolite courteous and efficient and…
Polite courteous and efficient and turned up on time
Agent replied · 14 June 2024
Hi Anita,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotQuick nice and clean service.
Agent replied · 23 August 2024
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotQuick,helpful great done ,friendly
Quick,helpful job done ,friendly
Agent replied · 23 August 2024
Hi Barbara,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotPolite operative
Good service polite staff
Agent replied · 23 August 2024
Hi Sharon,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotNice bloke
Nice bloke. All good.
Agent replied · 23 August 2024
Hi Stephen,Thank you for taking the time to leave some feedback, we're really glad to hear that you're happy with our service and we'll share your comments with the team. Thanks, Orbit.
5/5
TrustpilotIt made me feel better knowing that Iay…
It made me feel better knowing that Iay get some help.After the last 8 months things have been a fight and being disabled does not help.
Agent replied · 14 June 2024
Hi Christopher, thank you for taking the time to leave positive feedback.
5/5
TrustpilotVery prompt and helpful
Agent replied · 23 August 2024
Hi Natalie,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotVery polite and helpful
Agent replied · 23 August 2024
Hi Dawn,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
