Trusted Agent profile · Headcorn
★★★★★
985 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 985 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotThe engineer was on time
The engineer was on time, friendly and efficient
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotTerrible company
Terrible company. I have had so many issues with them that I am unable to list them all. The one that sticks in my mind though is a problem with my chimney. I live in a 3 bed semi and when the workmen arrived they left promptly. They couldn't do the chimney they said as they need scaffolding to get to the roof. Now I might not be a builder but I would have thought it was fairly obvious that a chimney would be high up
5/5
TrustpilotPleasant
Pleasant and polite and he knows his football.
Hi Therese,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotHelpful
Helpful, knowledgeable, polite
Hi Lynn, We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
1/5
Trustpilotorbit only care about money not human…
orbit only care about money not human life sheen court margate kent is worse place i have ever lived in sooner live on streets live here my mental health has got a lot wore not orbit will care
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotPolite
Polite, friendly, knowledgeable engineer
Hi Alison,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotProfessional friendly n completed task…
Professional friendly n completed task quickly n efficiently
Hi Wilson,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotExcellent work friendly man
Hi Michelle, We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotDo not rent or buy a property off orbit…
Do not rent or buy a property off orbit I have lived in my orbit house for 7 years and still 7 years later I am reporting mold they don't want to fix the windows when there's a draught coming through they don't want to fix my doors when the doors open or shut properly then it wants her fixed the windowsill that's falling off outside my kitchen window they won't fix the mould and damp that is around my electric metre my children's health is at risk this year alone I've been 38 days without heating because they didn't want to fix my heating then tried to take me to court because I wouldn't pay my rent orbit housing is the biggest joke I've ever known my son has been taken to hospital twice in the past 6 weeks because his Airways are closing up I have tried to speak to somebody and yeah I'm getting told that everybody is too busy and there is nothing they can do to help me but yet are happy to take £100 week rent Bromley from a house that isn't even habitable half of the time I am taking this to the papers and reported it to the local MP this is absolutely disgusting
1/5
TrustpilotPossibly the worst housing association…
Possibly the worst housing association in the country, things are constantly breaking or not working and trying to get someone to come out and look at it is next to impossible, Orbit are rude, uncaring and have no concern for their tenants or their welfare. They charge for services, they no longer provide, We've been charged for a window cleaner who hasn't been in several years, We're charged for the upkeep of a gate that spends more time broken than actually working, not to mention their refusal to give you a new key fob, despite the fact that the majority of houses in the mews don't have working ones.They once expected my 85 year old disabled grandmother to squat over a bucket because the toilet that was plumbed in faulty was broken and leaking. After coming home and discovering water leaking through the kitchen ceiling, after further investigation I found it to be leaking from the boiler (The same boiler that is constantly breaking down and has little to no pressure, despite this, they still refuse to replace it) Was told they wouldn't be able to come and repair the leak for a week, Even though it was leaking onto the mains so I had to resort to putting a bowl under it and emptying it every hour or so, when they finally sent someone, it was found that the boiler was leaking carbon monoxide (and had been for a while) and were told by the engineer that we were lucky the boiler had not blown up or caught fire.So we had to have the boiler kept off and it has been turned off for almost 3 weeks now, They booked 3 separate appointments and the first 2, the engineers didn't turn up and didn't inform us they weren't coming, the third appointment was today, the engineer showed up with the wrong parts and hadn't been told what the job entailed so was unable to fix it, after a lengthy phone call in which it was explained that my mother has bowel cancer and it is essential that she is able to keep warm and clean, we were basically told it's not their problem and that we should instead just boil a kettle and fill the bath up that way.We're seriously considering reporting them to trading standards.
5/5
TrustpilotReally lovely lady called Donna offered support and listened
Donna called to offer me some advice and support. I’m very grateful for her call and she was extremely supportive and listened. Thank you for your help and kindness
Hi Percy, thank you for your lovely feedback. We will make sure to share this with Donna and the team.
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. I have been waiting for 5 weeks for a repair. The contractors (FORTEM) don't show up. Or the wrong person. Orbit pass you from pillar to post, constantly saying that they will ring you back and not once have they done so. This is not the first time I have had problems with orbit and their contractors FORTEM. They are a disgrace to the housing association group of companies. Orbit have all these so called departments that you as a customer can ask for help. When in reality it's all lies and they are just putting up a front. Iff anyone can get social housing with someone else, please choose them before orbit. Mark's out of 10 for orbit and their contractors FORTEM 0/10 crap.
5/5
TrustpilotI found myself in a situation where i…
I found myself in a situation where i needed support and advice and the lady (Sharon) who assisted me was fantastic. She went above and beyond what I expected to help me resolve a serious situation. Absolute credit to the orbit team!
Hi Stephanie,We're so glad Sharon was able to support you when you needed it. Thank you so much for taking the time to leave the positive review.
5/5
TrustpilotAmazing help and support offered which…
Amazing help and support offered which I never realised was so available and positively given without making me feeling ashamed ... Thank you so much!!
Hi Dawn, thank you so much for such great feedback. We will share this with the team.
5/5
TrustpilotBeen with orbit nearly 10 years…
Been with orbit nearly 10 years Kettering and they have been so understanding I’ve been to hell and back and they have supported me never put me under stress highly recommend well done orbit
Hi Scarlett, thank you very much for leaving such lovely feedback and we are so pleased that having been with us for so long, you have been happy with the service you have received. Thank you
5/5
TrustpilotOK no problems very well mannered good…
OK no problems very well mannered good job 14
Hi Barry,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotStill not worth 1 star
Still not worth 1 star! I posted on 20th May, about a friend who had no hot water and one contractor caused a flood in the bathroom, causing hundreds of pounds worth of damage. Despite contacting Orbit and their shoddy contractors, they still have not kept any appointments to fix the problem! She still has not got any hot water, has to boil a kettle! Its a disgrace. Orbit should be ashamed of themselves and their contractors.
5/5
TrustpilotPolite efficient and helpful engineer
Hi Karen,We're really glad to hear this and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotThe engineer was brilliant at his work
Hi David,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
Trustpilotsame engineer
same engineer arrived as last service. very polite
Hi Linda, thank you for taking the time to share some feedback and we're very glad to have helped. We'll pass your comments on to the team. Thanks, Orbit.
5/5
TrustpilotVery polite gentleman and extremely…
Very polite gentleman and extremely knowledgeable and helpful
Hi Dawn,Thank you for taking the time to share some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotVery professional gent.
Hi Dec,Thank you for taking the time to leave some feedback. We're pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotGreat job
Great quick friendly
Hi Barrie,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
1/5
TrustpilotBeen trying to login to their portal…
Been trying to login to their portal since February and despite many emails getting nowhere. The registration/login system is fundamentally flawed - absolute joke. Apparently digital team don't use the phone so this extends the pain.
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
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