Trusted Agent profile · Headcorn
★★★★★
985 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 985 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotI yet once again would like to write a…
I yet once again would like to write a review after seeing some bad ones on here let me say orbit have been out standing checked in on me Nikita who if I could give an award I would I have been with these nearly 8 years and this year which as been a terrible one they have gone above and beyond to help me so I thank you orbit for that and I will be letting everyone know they are outstanding
5/5
TrustpilotThe man was very friendly
The man was very friendly, quick and efficient
Hi Samantha,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotGreat service
I feel I was given great service because although I didn’t use the service fully, I always felt supported by Kathryn because she would call or text to catch up and that I could talk to her whenever I had an issue.
Hi Sophie, what kind words! We will ensure this gets passed onto Kathryn. Thanks.
1/5
TrustpilotTerrible housing association
Terrible housing association I've been bullied by neighbours from day one after 8 months having to move no help or support from this housing association only thing they care about is money if by mistake your rent is one day late they threatened with court and phone calls but ask for help not interested just money grabbing vultures the job titles there given is a joke these rude and incompetent at best but as long as the get a wage what do they care.
5/5
TrustpilotVery polite
Very polite, professional and an excellent job,
Hi,This is amazing to hear, we're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotGas check .
Came to do gas check,nice chap friendly and did a good job.
Hi Maureen,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
4/5
TrustpilotWhen I have had the experience of help…
When I have had the experience of help about my mental health from Mind or other mental health organisations I'll let you know how you scored but not until then.
Hi Violet, thank you for taking the time to leave a review. We hope you are happy with the service that you receive. For extra support and resources you can also visit www.orbitcustomerhub.org.uk/help-support/mywellbeing/.
1/5
TrustpilotSeek to possess in COVID-19
I tried to pay my rent online but the site was down...I was in debt of £78 and was then sent a seek to possession order if I didn’t pay within 2 days. With COVID-19 still going on, I thought the government said no one would lose their homes but it doesn’t stop Orbit housing association sending out threatening letters and putting an already stressed mum separated from family on the verge of a breakdown!!!! I then call up to ask about the letter only to speak to someone that was so unhelpful and rude!!! I wish I was with a different housing association
5/5
TrustpilotPolite and knowledgeable
Hi, Thanks for taking the time to leave some feedback. We're glad to hear you were happy with the service you received. Thanks, Orbit
1/5
TrustpilotI did nod add the issue though more…
I did nod add the issue though more than one. The Friday before Easter Friday my TV signal went. Nothing, I told orbit 24 hrs then 1 to 7 days. Now the 10 still Nada. Told Mr Gale MP. He has written to their Customer service Group Manager now too. Orbit do seem to think it important that I have no signal to updates news Coronovirus, I have 2 go out.? I am ex-pat + did 4 years fire fighter. Safety paramount. I got now at 63 COPD Parasthesia Excema, now Arthritis? In 3 years. They keep asking my details, Mr Gale sent too. They can ignore me, play me, not Mr Gale. All circles. Disgrace. Why. At least here I now know it's not just me.
1/5
TrustpilotTerrible
Terrible, bunch of cowboys, they pass the buck, have u going in circles. They lose information, u ask they say 24 hrs, their form is a waste of time. They ask again and again 4 details, makes u I'll. Not fit for purpose. No TV one of their tenants I knowrate them, u say orbit, instant anger. Break promises, now they advertise help with health, stress and wellbeing? U can stop laughing. Really? All negative, must be true too many people say so, and in common.I have told them how untrustworthy they are ++++ I stand by it. Orbit read this do not reply,
5/5
TrustpilotPolite and did what he needed to do
Hi Jane,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotKnowledgeable fitter
Knowledgeable fitter. Clean an tidy worker
Hi Mr Wilsher,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotAlways helpful and treat you in the…
Always helpful and treat you in the right way
Hi Lorna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotThe staff are always responsive
The staff are always responsive, ready to help, attentive
Hi Viktorija,Thank you for the taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
4/5
TrustpilotBoiler service
Polite, professional and in a timely manner.
Hi Margaret,We’re really glad to have helped and thank you for taking the time to leave some feedback which we will share with the team. Thanks, Orbit.
5/5
TrustpilotThe people involved very proffessional…
The people involved very proffessional and polite
Hi Carol,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotProfessional and competent
Hi Ciro, thanks for your review. We're pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotWork carried out quickly and on time
Hi Sandra,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotAbsolute crooks!!!
Supposed to be affordable housing... This terrible company use service charge to completely rip off these residents.We live in shared ownership houses and the only maintance that ever needs doing is a very small area of grass to be cut a few times a year. For this they want each household to pay nearly £1000! It was originally supposed to be just over £300 per year. Imagine our suprise when we were given 14 days to pay the rest which the hadn't 'budgeted for'They then completely refuse to talk to anyone on the phone and are unable to provide any breakdown for the costs or explanation why it's 130‰ more than it should be.Obviously a complete con!!Stop ripping off people who can't afford it!! These services are supposed to help people not put them in debt!!!
5/5
TrustpilotThe respondent was friendly
Hi Aref,We're really pleased you were happy with the service you received, and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotHe is very polite and professional…
He is very polite and professional about his work
Hi Tony,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotI can't believe my experience with…
I can't believe my experience with Orbit and I haven't even moved in yet!! I just sat on a cold floor in the middle of the winter with no heating for 4 hours waiting for someone to come and turn my gas on.....took the whole day off work with NO PAY for this to then be lied to by 3 different members of this horrid team.....to be told that they don't do 'set appointments' for turning gas on, you have to wait in the property for 24 hours??!!! What a JOKE, meant to be moving in on Saturday with a child with Autism but have no heating. Please Norwich City Council take these off your property search!!! They are terrible!!! Won't be staying in the property long, getting out ASAP!!!!
5/5
TrustpilotDidn’t take too long and man was…
Didn’t take too long and man was friendly
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
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