Trusted Agent profile · Headcorn
★★★★★
983 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 983 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat job
Great job . Very friendly and polite engineer
Hi Elizabeth,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotI was blown away with how I was…
I was blown away with how I was listened to finally after trying for a long time someone was there to hear me and I am sooo grateful
Hi Sara. We are so pleased that you were happy with the service you received. Thank you for your review.
1/5
TrustpilotCannot get through called yesterday and…
Cannot get through called yesterday and message more than 5!persons ahead of me and cut me off at 5.15 after 1 hour 30 mins today says same more than 5 persons ahead of me been waiting now 90 minutes and still same message terribleService
Good Afternoon Mr Ives,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSo helpful understanding explained…
So helpful understanding explained everything really well
Hi Sue,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotUnderstanding and empathetic.
Understanding and empathetic.I felt that she was really listening to me and truly wants to help.Thank you I am in a bad place but your kind words helped me today.
Hi Roxanne, thank you very much for taking the time to leave such lovely feedback. We are glad you were happy with the service you received.
5/5
TrustpilotHappy
The engineer was polite, efficient and tidy. Professional
Hi Del,It's great to hear that you were happy with our service. Thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotRACIAL PROFILING …
I have lived in my property for 11 years. A 1st floor flat. I live in a very old property which of course would require maintenance. For the whole 10 years , I have been paying a monthly service charge and orbit housing association have left me to clean the communal area myself, back and front of garden. The carpet in the hall wall has been needing updating for years but of course orbit does not care?! After complaining nothing has ever been done. My complaints have just been ignored. The whole property needs updating but they keep saying next year then when next year comes they change their mind. I would happily invite anyone to look at the property. There are old doors Which have been needing replacing for the past 11 years, the kitchen cabinets fell before and where replaced but the job was done poorly where they are loose on the wall & pose a great risk if they fall on someone. The carpet in the communal area need replacing. Some floor boards in the flat are loose , Brocken and squeaky, there’s a toddler who has started crawling, another health risk. I had happily bought some new doors with my own money to replace myself on their property but unfortunately the way their door has been done is so old fashioned there is a chain running through the door that connects it to the wall, so It would be best for orbit to do it themselves to cover myself. At the back of the garden there is a very tall massive trees, that has never been maintained where it’s leaves fall off and land on to the roof of the flat and mess up the gutter. I have to clean the gatter myself removing the leaves for the past 11 years because because of this, bare in mind I’m in my 60’s, a woman. The gardens have never been maintained in the 11years of living there. I can’t access the garden in those 11 years because the stairway case leading to the garden from my flat is Brocken. I am a 60 year old woman and there is a lot of health risk issues in my property but of course orbit has never cared in those 11 years , even after reporting those issues to them. I just want you to kindly treat your tenants the same. I feel that I have been discriminated in those 11 years of been with orbit. I have never seen any housing officer is in those 11 years. But my flat has required updating for health risks and all my concerns have been ignored. I do feel because of my colour , my concerns have just been ignored. orbit are just happy to collect money & even the maintenance money which they collect on a monthly basis but are happy to just pretend like I don’t exist and ignore all my complaint which I have raised with them on different occasions. Emails , calls , letters you name it. I have tried but nothing. I know for a fact if it was someone ‘else’ they would have paid a bit more of attention and done their jobs properly to maintain the property especially if the health of others is involved and imposed a risk. Be mindful this housing does discriminate, especially if you are of colour, ( from my experience) they don’t pay you that much attention you just have to be pro active, raise your concerns and know your rights otherwise you will be treated unfairly
1/5
TrustpilotNasty,incompetent company
Nasty,incompetent company? Or is it money grabbing, lying, disgusting, abusive cowboy outfit that preys upon people who can't fight back? To put your mind at rest, it's not racist as such I think, it's a case of we don't care about renters full stop. The CEO should be ashamed of himself and resign. Being referred to Safeguarding Dept a few times but no response from them except a lie to say they had phoned is sad and demoralising. No one to talk to direct, just one number to repeat matter over and over again. An area manager who is literally in orbit or his brain is. How are they allowed to continue? Causing major stress to a vulnerable person means bang all to them. This should be a Court matter. Judicial Review perhaps?
5/5
TrustpilotGood service
He was polite and job done efficiently
Hi Vasiliki,We're delighted to have helped you with this job and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotI have never come across a housing…
I have never come across a housing association to mug you off with money so much. Shared ownership is for affordable housing and in 2 years our rent has gone up £100 per month which apparently is in line with inflation? However originally got told that the rent would increase by a couple of quid a month barely noticeable, clearly not. Letters for service charge which come through almost a year later saying we have a deficit of over £180 when we already paid £300 for the year already. Absolute disgrace, you call them and no one has a clue what they are doing and are so unhelpful. They say you will get a call back but they never do. Wouldn't recommend affordable housing to anyone if orbit are involved.
1/5
Trustpilotto Mark Hoyland CEO of orbit housing
Ive been an orbit tenant for over 20 years, and I have never had so many problems with them, I caught them out lying several times and they have never owned up to it. When i ask for the phone calls to be listened to all of a sudden they have not got them or they have been deleted, and they think you are lying. Ive been laughed at by the call centre operative's and hung up on on a number of times when they were suppose to pass me through to someone else and never got a call back, and then they wonder why you get angry with them, I feel I have no rights and I cant ever prove what happened because they get rid of phone calls that can prove what was said. Mark Hoyland the CEO should get involved. I have been threatened with eviction on a number occasions, and I dont want to loose my home I have tried so hard to speak to people in the right departments and they only work from 9am til 5pm Monday to Friday and I work the same hours, I then try in my lunch break (and I only get half hour) but it take so long to get through to someone then my lunch is over. All this is causing a lot of stress and it also has an impact on my mental health, the department I need to speak to dont seen to give a dam on what they are doing, and this needs to be looked into
4/5
TrustpilotI’m happy and Greatfully he did it.
Hi Sara,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotHe was polite and helpful and very…
He was polite and helpful and very quick.
Hi Suzy,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotShocking customer service
I am at my wit's end dealing with this company. As a leaseholder trying to sell my flat, I have been trying to get hold of three documents certifying works commissioned by Orbit and without them the sale can't go ahead. I paid £200 over three weeks ago for a management pack and was told they would be included. I specifically asked when I called as they were slow in sending it to my solicitor. The documents were not included. I have called and called and been given excuse after excuse, and no one seems to be able to get hold of these pieces of paper. I've been told that it's because people are working from home (if the job can't be done from home then don't work from home - some of us don't get a choice), that it's because they have to deal with different departments, that they don't usually provide such things (they are legally obliged to), and that the documents are in the pack (they're not). I am fed up with having the same conversation over and over again, and being lied to. I'm supposed to be moving next Friday and it isn't going to happen with this unprofessional behaviour. I start a new job soon and, at this rate, I'll be sleeping in my car.I don't usually write reviews but nobody at Orbit seems to be able to lay their hands on these pieces of paper and it's going to cost me thousands of pounds. Terrible service.
5/5
TrustpilotReally helpful sorted out the problem
Hi Jerry, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotGood Job
The operative was polite, courteous and efficient
Hi Raymond,Thank you for taking the time to leave some feedback and we're really glad to have helped. Thanks, Orbit.
5/5
TrustpilotThe engineer was very friendly and very…
The engineer was very friendly and very professional
Hi John,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotCan't give any star
Can't give any star, but still if I want to give review I have to.This people really cheating, after finished contract in Jun now in October they says I have to pay 7 days electricity and gas bill.When I finished they need to pay me but now all went upside down....Please don't select this company at any time.Even if they offer 1 year complete free gas and electricity, no trustworthy business people.They keeping trap every ware to loot money from us.
5/5
TrustpilotIt’s a good service
It’s a good service. Couldn’t ask for better
Hi Christopher,We’re delighted to hear this and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotVery helpful & all questions answered…
Very helpful & all questions answered when asked
Hi Torie,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotGas safety
Good to know we get the annual safety checks.
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotGood timing
Good timing , polite and got the service done with ease
Hi Christina,Thank you for taking the time to share some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotNo massing around knew what he needed…
No massing around knew what he needed to do and cleaned up after himself
Hi Sandra,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotOrbit everything about them is appalling ppalling!!! …
Orbit everything about them is appalling. If I could give a -10 I would. I'm a single mum. Working full time. No benefits. Pay all bills on time. In December of last year the garage door came off. Still not been repaired! 8 months on. No show from mps or rcb the sub contractors on multiple occasions. That's 7 days of holiday waisted for no shows. Poor kids won't get family time they deserve. They quick to promise you it will be done after you make multiple complaints and talk you in to shutting down the complaint. My advice don't let the complaints team talk you into shutting down the complaint.The time I have waisted on the phone and waiting for invisible people to show up is ridiculous!!! Because oh quess what no show for the 7th time! Newspapers and above I go now. Lovely way to treat your tenants!!!
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