5/5
TrustpilotGas safety
Good to know we get the annual safety checks.
Agent replied · 23 August 2024
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
Trusted Agent profile · Headcorn
Orbit Headcorn reviews
★★★★★
985 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 985 reviews on two platforms, including 14 Google reviews rated 3.1.
Reviews
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery helpful & all questions answered…
Very helpful & all questions answered when asked
Agent replied · 29 August 2024
Hi Torie,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotGood timing
Good timing , polite and got the service done with ease
Agent replied · 23 August 2024
Hi Christina,Thank you for taking the time to share some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotNo massing around knew what he needed…
No massing around knew what he needed to do and cleaned up after himself
Agent replied · 14 June 2024
Hi Sandra,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotHealth problems an under occupying property
After two years of no help whatsoever orbit have finally listened to our needs as a family due to my stroke an now are looking at what help can be offered with our housing needs I just wish they had done this two years ago!
Agent replied · 14 June 2024
Hi Julie, thank you for taking the time to leave feedback. We’re glad you are now receiving the support you need. All the best with your recovery.
1/5
TrustpilotOrbit everything about them is appalling ppalling!!! …
Orbit everything about them is appalling. If I could give a -10 I would. I'm a single mum. Working full time. No benefits. Pay all bills on time. In December of last year the garage door came off. Still not been repaired! 8 months on. No show from mps or rcb the sub contractors on multiple occasions. That's 7 days of holiday waisted for no shows. Poor kids won't get family time they deserve. They quick to promise you it will be done after you make multiple complaints and talk you in to shutting down the complaint. My advice don't let the complaints team talk you into shutting down the complaint.The time I have waisted on the phone and waiting for invisible people to show up is ridiculous!!! Because oh quess what no show for the 7th time! Newspapers and above I go now. Lovely way to treat your tenants!!!
5/5
TrustpilotThe guy very professional very happy
Agent replied · 24 October 2024
Hi Gary,Thank you for your review. We're pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotFirst class
The engineer was polite caring and very thorough.Most pleased.
Agent replied · 23 August 2024
Hi John,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
3/5
TrustpilotIt was the fastest gas check I have…
It was the fastest gas check I have ever had
Agent replied · 23 August 2024
Hi Linda,Thank you for taking the time to leave some feedback, thanks, Orbit.
1/5
TrustpilotOrbit is disgusting the housing officer…
Orbit is disgusting the housing officer is rude and only a college student with no experience what so ever she makes tenants life a misery dont deal with complaints have they favourites to get information out of other tenants all bunch of lies dont care about there properties what so ever only money this housing association will come unstuck one day please dont rent from these people go private least your get treated better plus this housing officer Emily Burton gave me my keys back so that I could clean the flat then told me I'm safe to live here to get a eviction notice bunch of lies I've moved and another private place this person tells lies dont trust her
1/5
TrustpilotAPPALLING SERVICE - MINUS ZERO
If I could award minus zero I would! I was without heat and hot water for 6 weeks. I am still waiting for my remedial works to be carried out 8 months after the flood, and am still waiting for the ceiling and wall to be filled after it was hacked out to put in a new flue. (2nd new flue in as many years)!! Absolutely appalling. Nobody knows what they are doing!! Nobody in the resolution team ever responds. It is a disgusting company with no regard for their tenants or homeowners. APALLING DOESN'T EVEN CUT IT.
5/5
TrustpilotPolite professional and punctual
Agent replied · 24 October 2024
Hi, Thanks for your feedback, we're really glad to have helped. Thanks, Orbit
1/5
TrustpilotAppaling service and landlord
Appaling service and landlord. Took a year to treat a cold spot on an upstairs wall, 100s of phone calls and complaints, ended up with a botch job that a year on has only just been finished. Workman broke my light, damaged my personal property, missed appointments costing me so far over £600 in wages, nobody cares or wants to help, ive been called a lier, my complaints handled incorrectly, no compensation of any kind and ultimately ended up with a botch job because the wrong workmen was sent. This is just 1 problem. Nit even going to bother reporting everything else thats wrong with the house.
5/5
TrustpilotPolite
Polite ,helpful good at their job.
Agent replied · 24 October 2024
Hi Alice,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotVery professional very thorough
Agent replied · 24 October 2024
Hi Stephen, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotExcellent service
Excellent service. Made me feel at ease with my anxiety on the phone. Explained everything clearly and checked if I needed any other help that I wasn’t aware of. Thank you for your help and patience with my mental blanks as they occurred.
Agent replied · 14 June 2024
Hi Claire, what kind words. Thank you for taking the time to leave us this positive feedback, it's much appreciated.
5/5
TrustpilotVery polite and helpful
Very polite and helpful, very pleased with service he provided
Agent replied · 23 August 2024
Hi Joanne,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotOn time and do the job
Agent replied · 24 October 2024
Hi Julie,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotImpossible to contact anyone
Impossible to contact anyone. I have damp, mould, dry rot and a ruined carpet that I installed. Next call will be to the council and EHO. Shame on you Orbit.
Agent replied · 14 June 2024
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to raise a complaint regarding these issues, please call our Customer Relations team direct line on 02476 438 24 to discuss further.Kind regards,Customer Relations team
1/5
GooglePaid a deposit which was fully refundable, and they have taken weeks to pay it back after promising a maximum of 7 working days. They are liars and have no idea what they are doing at Orbit! I asked for a refund on the reservation because they promised a price and then put the price up 5k upon fully reserving the property. I have reserved elsewhere. it doesn't allow me to put 0 stars unfortunately. 0/10.
5/5
TrustpilotQuick and spotted a settup problem…
Quick and spotted a settup problem which was resolved
Agent replied · 23 August 2024
Hi Kevin,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotMoving in
A smooth welcome from Orbit team.
Agent replied · 24 October 2024
Hi Kevin,We're delighted to hear that you've enjoyed your move with Orbit. Thanks for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotPolite and curtious and knowledgeable
Agent replied · 24 October 2024
Hi Stephen,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
1/5
TrustpilotNot even worth one star
Not even worth one star! My friend has had no hot water, no toilet facilities, no washing facilities, for days now, and we have a pandemic going on, where we are advised to wash our hands several times a day, worsened by a botched job 2 days ago, bathroom flooded, all carpet ruined, towel box and towels ruined, yet can they help? No! She took the complaint to Env Health, and is taking it further with her MP. Orbit and their sub standard contractors should be fined heavily for their total lack of concern for their tenants and breach of their level of standards which they insist are being kept to. I have read their standards, they have broken every one so far! If I could I would help but I am not in a position to due to shielding.
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