5/5
TrustpilotFriendly man
Very friendly man, explaind what he was going to do.
Agent replied · 14 June 2024
Hi Sandra, what kind words. Thank you for taking the time to leave us this positive feedback, it's much appreciated.
Trusted Agent profile · Headcorn
Orbit Headcorn reviews
★★★★★
984 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 984 reviews on two platforms, including 14 Google reviews rated 3.1.
Reviews
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFriendly and professional visit
Friendly and professional visit. Also got some other fixtures to be done promptly.
Agent replied · 23 August 2024
Hi Nicola,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotGood job
work carried out well. The pressure in the taps and shower in bathroom is awfully low,
Agent replied · 14 June 2024
Hi,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team. If there's any issues, please let us know and we'll have someone get in touch.Thanks, Orbit.
5/5
TrustpilotHelpful and friendly
Call taker was polite friendly and very helpful.
Agent replied · 24 October 2024
Hi Debbie, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
4/5
TrustpilotHe was polite showed me his id also…
He was polite showed me his id also carry out work quickly
Agent replied · 23 August 2024
Hi Trudy,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe chap who carried out the service…
The chap who carried out the service was very nice,and done a good job.
Agent replied · 23 August 2024
Hi Simon,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotAbsolute joke
Absolute joke, how on earth they are still operating is beyond me, have been trying to do a mutual exchange since august and has been delayed time and time again by these cowboys, was supposed to swap this weekend but these muppets failed to inform the other housing association
Agent replied · 14 June 2024
Good Morning Dawn, I am sorry to hear of the issues you have experienced with your mutual exchange,, so that we may look into this further, please contact our Customer Relations team on the below. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotElectrical check
Was on time, efficient, polite clean and a good job done
Agent replied · 23 August 2024
Hi,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotInspection carried out efficiently by…
Inspection carried out efficiently by friendly staff
Agent replied · 24 October 2024
Hi Pam, thanks for your review. We're pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotAs always BSW polite and professional
As always the gas safe guy from BSW was polite professional and helpful
Agent replied · 23 August 2024
Hi Lawrence,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotOrbit have been very good and the…
Orbit have been very good and the website is easy to use.
Agent replied · 23 August 2024
Hi Paula,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotWorst housing association in england
This is quite possibly the worst housing association in england by far,the majority of staff dont care so there managment infastructure must be a joke, what are they actually managing again? Want a nice stress free experience? Your better off running a mile from this one!
Agent replied · 14 June 2024
Good Morning,I am sorry to hear the issues you have had. If you would like to contact my team directly we will look into this for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotWas really quick and easy
Was really quick and easy, engineer was really nice.
Agent replied · 24 October 2024
Hi Rebecca,We're delighted to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotNever happemd (have explained this…
Never happemd (have explained this already), apparently not needed
Agent replied · 24 October 2024
Hi,We're sorry to hear this. So that the team can help and advise you, please could you describe your situation in the contact form below or by calling 0800 678 1221 and they'll be in touch to support you further. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
5/5
TrustpilotThe engineer who came was excellent
The engineer who came was excellent. He checked everything and replaced the alarm.
Agent replied · 23 August 2024
Hi Yvonne,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
4/5
TrustpilotAll part of the move was made in a…
All part of the move was made in a professional way
Agent replied · 23 August 2024
Hi John,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotI have just got in contact about a…
I have just got in contact about a problem I have and have asked for some advice or help and I am waiting for the next step to proceed
Agent replied · 14 June 2024
Hi Tony, thank you for taking the time to leave such lovely feedback. We will ensure this is shared with the team.
5/5
TrustpilotVery good I’m really happy job is done…
Very good I’m really happy job is done and I feel safe now
Agent replied · 23 August 2024
Hi Katarzyna,Thank you for taking the time to share some feedback, this is amazing to hear. We're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotGood job recommend
Good job, friendly, thorough, polite and experienced
Agent replied · 24 October 2024
Hi Barrie, We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
3/5
TrustpilotOops
He came to do what had already been done 3 weeks prior
Agent replied · 23 August 2024
Hi Gordon,Thank you for taking the time to leave some feedback, we will share your comments with the team and are sorry if this caused any inconvenience. Thanks, Orbit.
5/5
TrustpilotRobert Heath are always professional
Robert Heath are always polite, respectful, professional and very thorough
Agent replied · 29 August 2024
Hi Sherry, we're glad to hear that you had a good experience. Thanks, Orbit.
5/5
TrustpilotEngineer arrived promptly
Engineer arrived promptly, done all his check efficiently
Agent replied · 24 October 2024
Hi,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotFirst time living independently
This is my First time living independently was overwhelmed by everything that needed Sorting. Very thankful for the guidance i received from my housing coach. Was encouraging having someone there to help with the process and made it feel less scary. I enjoyed the phone sessions because I felt more confident remembering and learning what to do in situations and how to get help if needed also the lady was so friendly. I'm amazed to hear about all the different services orbit provide to encourage and help their tenants.
5/5
TrustpilotSuch a lovely kind women who understood…
Such a lovely kind women who understood me and my wellbeing. Verying caring with her words and felt like she generly felt like she felt about how i and my chikdrem have been treated Very greatful..
Agent replied · 14 June 2024
Hi Kaylea, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
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