Trusted Agent profile · Headcorn
★★★★★
984 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 984 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotHe did a professional job and got a…
He did a professional job and got a repair brought up and been fixed fab and thank you from Donna Schorstein
Hi Donna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe work was carried out very well by…
The work was carried out very well by the two men. They were very thorough.
Hi Kathy, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotThe man turned up when I specified a…
The man turned up when I specified a time, done the work efficiently and left
Hi, Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
1/5
TrustpilotThis company is a disgrace and should…
This company is a disgrace and should be held accountable for how they treat there tenants and mps the company they use to do there repairs and Norwich based orbit don't give a rats ass about tenants because we are in social housing they think they can treat us like this watch this space
Good Morning Mark, We would like to help resolve this issue can you please contact us directly on the below so we can discuss this further. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotI always get help when l need it and no…
I always get help when l need it and no complain definitely l will recommend to anyone
Hi Caroline,We're really glad to be of help whenever you feel you need it and thank you for taking the time to leave some feedback. Thank you for choosing to be an Orbit customer.
1/5
GoogleIf I could give a 0 I would. Huge errors from the sales team resulting in the home I was told I was buying being sold to someone else as the sales team filled a form in wrong. Tanith the sales lady in question then invented a phone call to try and cover up her error. I had to cancel the entire thing resulting in me being financially impacted. I have escalated this to RICS and The housing Ombudsman. Complete and utter shambles and disgraceful attempt to try and cover up mistakes. Do not trust them.
5/5
TrustpilotMy tenancy coach Sara hunt
My tenancy coach Sara hunt was fantastic on supporting me with everything I only met her once but she was easy to talk too she understood me, and I loved talking to her about my problems etc and I will miss her support. The best person I have met so thank you.
Hi Robyn. Thank you for taking the time to share your feedback. We are glad you received the support you needed and we will make sure to pass the comments onto Sara!
3/5
TrustpilotOver all my experience with this…
Over all my experience with this landlord is fair as there are still a few issues that need attention.
Hi,Thank you for taking the time to share your feedback with us. So that we can look into the other issues you're experiencing, please could you share details via our online contact form or call us on 0800 678 1221. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
1/5
TrustpilotOrbit homes, pretty, but pretty poor
Orbit built houses, the estate is called aspires. They have done nothing about community issues, such as a fire hydrant in the wrong place, and put it under someones parking space. They are now demanding lots of money for doing nothing. They are meant to look after the area, but have failed to do so.
Good Morning Mr Davenport, I am sorry to hear of the issues you have detailed above, in order for us to investigate this further please contact my Customer Relations Team on the below channels, who will take your details and fully investigate the concerns you have raised. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
4/5
TrustpilotLovely building well maintained great…
Lovely building well maintained great friendly staff, expensive parking though with very little info on parking or visitor parking
Hi,Thank you for taking the time to leave some feedback, we will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotWell I hope they are quicker sorting my…
Well I hope they are quicker sorting my mutual exchange out I understand that we have had lockdown but work men are out and visiting people in there homes I have always found orbit housing association to be very helpful and fair especially with repairs and quick to come out and get it sorted
Good Morning Ms Downs, I am sorry to hear of the issues you have faced, if you can contact my team on the below channels we will look to assist you further.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotAbsolutely atrocious customer service
Absolutely atrocious customer service. You call them and they say they will call back that day. They never do and you wait weeks. You have to call them back for them to tell you the same thing. Nothing every gets done. DO NOT BUY FROM ORBIT. buy from Barratt Homes, heard much better things about them.
Good Afternoon Sophie, I would firstly like to apologise for the customer service you have received. So that we can investigate this matter further can you please contact our Customer Relations Department on the below channels. A member of the team will be able to take the relevant details to enable us to investigate this for you. Email: Customer.Relations@orbit.org.ukTelephone: 02476438244Thank you
3/5
TrustpilotI called orbit four times in one day…
I called orbit four times in one day for an emergency repair ( window shattered upon opening, old windows) I waited 11 hours, not good but the service centre staff went above and beyond and the window has been boarded up awaiting repair ( bit nervous in case I have to chase them) will take three weeks for a replacement ( not good either) but thanks orbit for taking the time to reassure me .
3/5
TrustpilotReplaced new boiler but broke a kitchen…
Replaced new boiler but broke a kitchen tile and filled it with cement instead of replacing the whole tile
Hi Diana,Thank you for taking the time to leave some feedback, we will share your comments with the team and are sorry for any inconvenience caused. Thanks, Orbit.
5/5
TrustpilotThe guy was prompt and friendly and did…
The guy was prompt and friendly and did the gas check without any issues. Many thanks 😊
Hi Mrs Bird,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotFabulous customer service
Morgans customer service is excellent. She has a fantastic manner on the phone and she's so polite and understanding. Morgan seemed very knowledgeable regarding the services Orbit provide for tenants who have fallen on hard times.5 stars out of 5. I cannot fault the service that I received today.
Thank you for leaving such a lovely review, we're glad you have received such great support from Morgan.
1/5
TrustpilotTerrible
Every month I feel there is a rent increase, when will it be enough, orbit houses are what I can see assembled by toddlers, so many issues and problems. I am disgusted by this company and will advise others to avoid them with all costs. This establishment is a money hoard pile of shambles.
Good Morning Ryan, I am sorry to hear of the problems you are experiencing, so we may assist you further in resolving these can you please contact our Customer Relations Department on the below channels. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotProfessional
Professional, courteous and friendly staff always willing to help and advise. They take the time to listen
Hi Teresa,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotI have been trying to get in touch with…
I have been trying to get in touch with customer service for over a week. When I call they say someone will call me with in two hours. I have made several calls and to this date no one from their customer service contacted me.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotWell he was quick polite and efficient…
Well he was quick polite and efficient and didn’t leave a mess and everything was explained
Hi Gloria,We're glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotRun away
Run away. Orbit housing association is a joke, MPS is a contractor that either sits in their vans outside your home and then drive off or don't repair to a satisfactory condition. I have now had to get the housing association ombudsman involved but I'm still waiting. This association is a joke
Good Morning Jacqui Really disappointing to hear the issues you are having with MPS. Please contact my team directly on the below and we will do all we can to resolve this for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotVery polite man came to do my gas…
Very polite man came to do my gas safety check he was great very thorough and quick
Hi Chris,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotKept informed all the time …
Kept informed all the time with the process leading to the gas safety checkProfessional and curtious engineer
Hi Graham,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotGreat team
Helpful, friendly team .answered all my questions honestly.give honest advice and guidance
Hi Donna, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
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