Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery happy tenant
Orbit have been absolutely excellent towards me. They have come and done my repairs when requested, they are helpful and always very polite to me on the phone. I cannot say a bad word about them. I am very happy with the service they provide me and i am very happy to call them my landlord. Thank you Orbit.
Debs · 3 June 2021
Agent replied · 14 June 2024
Hi Debs, such a lovely review, thank you for taking the time to leave this feedback. We are glad you are happy with the service which has been provided.
★★★★★ 1/5
TrustpilotFour times Orbit have been contacted…
Four times Orbit have been contacted wasting my time and my Mother's by being kept waiting for 30-40minutes at a time. Orbit were contacted a considerable time ago regarding Hot water tank not being connected toy. Cheaper rate electric. First contractor turned up and just but a timer resembling a manual cooker timer on the wall. No report was made. Second Contractor visited and said electric feed was required. Then 3rd Contractor phoned up and I was phoned as son of Resident at Flat 6 Evelyn House asking Me why they were there? Nothing Done. Each time I phone and am told Contractor will contact me within 3 days. Nothing again. I have now been waiting on phone for an hour. This lack of service is totally unacceptable. Orbit need to Get these issues sorted.
Chris · 6 December 2022
★★★★★ 5/5
TrustpilotI absolutely love orbit
I absolutely love orbit. They are a fantastic landlord and a fantastic resource for all information and help and support
Joan · 22 September 2024
Agent replied · 14 June 2024
Hi Joan, This is great feedback, I am pleased you have a positive experience with us. I will pass your feedback on to Kathryn. Thanks
★★★★★ 1/5
TrustpilotDisgraceful company, totally inefficient
Further to my previous question, if a tenant fly tips, then everyone gets charged, a letter from Orbit to each tenant outlines how this impacts on each tenant, then the same tenant dumps loads of furniture, black bags etc., in the same area, what can be done? As I asked before, do not ask me to ring you, as I will be fobbed off as all tenants are! Orbit do not operate efficiently, they claim to handle complaints, repairs etc., in a timely manner, yet fail on every count.
Catherine · 17 November 2022
★★★★★ 1/5
TrustpilotPoor contact centre
Poor contact centre, been a owner for 18 years and it’s nothing but delays, false promises and impossible call centre staff. When there’s no need to contact them its fine, but reality poor build homes and awful after service and post purchase help. I’d never use them again that’s for sure.
Michael · 14 July 2022
Agent replied · 14 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 1/5
TrustpilotLive in orbit flat am told that orbit…
Live in orbit flat am told that orbit manger visits regular not true have neighbour's who have carers who because orbit have not fixed the fence for 6 months I have complained complained and complained about this the carers use it for toilet purposes the grounds also kids play in the fence network rail have been down and said its dangerous also the carers put used ppe in a bin just outside the door the smell is exstauatueing also the cars park on around my parking spot orbit say it is not there problem say its council issue y am I paying for a individual numberd spot this turns in to a arguement as I have mental health issues as does my wife orbit repair people have been instructed to talk slow to us as we have issues I reported this all to mp and now orbit say I never informed them when I do and did they really do stress people out they do not take responsibility and pass the buck is there anybody that can hold them to account asap as I am living in a nightmare and no I will not contact them by phone the call centre are rude aggressive and have no understanding please can any one help us our mental health is affected epecially when we cant solve issues and get called liars point blank we cant afford to move nothing can any one help asap and actually understand the issues thank you
Trevor · 9 November 2022
★★★★★ 1/5
TrustpilotLiars and Con Artists
Awful from start to finish. The nice sales gloss quickly wears off the minute you get your keys to the property. Doesn't take long to realise you've been completely lied to.Snags will not be fixed, the builds are frankly poor, you'll be continuously lied to and the service received from site managers, workers and customer service is so bad it's actually quite funny. Avoid with an the biggest barge pole you can find, regardless of how keen you are to buy / rent. This is not the company to go for. Run, Run, Run
Josh · 7 November 2022
★★★★★ 5/5
TrustpilotGas Safety Check
The engineer arrived on time ,done the safety check ,very thorough and let me know that everything was fine.
JOHN · 22 September 2024
Agent replied · 24 October 2024
Hi John,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotWorking with Marget was really good and…
Working with Marget was really good and helpful
Diandra · 30 September 2021
Agent replied · 14 June 2024
Hi Diandra, thank you for taking the time to leave this feedback. We will pass on your kind words to Marget, thanks again.
★★★★★ 5/5
TrustpilotThe gas man was very plight and…
The gas man was very plight and friendly and new his job very happy with the service I received
Kathleen · 19 September 2024
Agent replied · 24 October 2024
Hi Kathleen,We're really pleased you were happy with the service you received and thank you for taking the time to leave some feedback. Thanks, Orbit
★★★★★ 5/5
TrustpilotHelp finding the right course for a new career
Richard helped and guided me through the process of applying for a course which would give me a new career. I am very grateful, as he was very understanding and helped me make a plan for my future. I have already passed two parts of my course, and have two left and I have enjoyed each one!Thank you!
Tanisha · 28 April 2021
Agent replied · 14 June 2024
Hi TanishaThank you for taking the time to leave this lovely review. Good luck with the rest of your course!
★★★★★ 1/5
TrustpilotTaking too long to repair things and…
Taking too long to repair things and ignoring tenants who have to actually live in poor conditions
S · 16 October 2024
Agent replied · 24 October 2024
Hi Shona, Thanks for your review. We're really sorry to hear this. We've passed your details to the team, and they will be in touch as soon as they can. Thanks, Orbit
★★★★★ 5/5
TrustpilotSafety awareness. …
We have same engineer come to our house every year who is always professional and efficient at his job.Alway polite & friendly.
Janette · 23 July 2024
Agent replied · 23 August 2024
Hi Janette,Thank you for taking the time to leave some feedback, we're glad to have been of help again and will share your comments with the team. Thanks, Orbit.
★★★★★ 4/5
TrustpilotCan I trust Orbit ?
The National sales Manager of Orbit visited our home recently to review our PV installation. He seemed very knowledgeable, seemed to check everything but recommended £3,980 of remedial works. Can I trust them ? Can I be sure that this work is really needed ? Would it be done reliably ?
Brenda · 7 September 2024
★★★★★ 5/5
TrustpilotAnnual Gas service
Friendly polite and competent engineer Robert Heath notified us of actual timing when engineer on way to property
Mrs · 19 September 2024
Agent replied · 24 October 2024
Hi Mrs Tipper,We're pleased you were happy with the service you received, and thank you for taking the time to leave some feedback! Thanks, Orbit
★★★★★ 5/5
TrustpilotFriendly
Found the gentleman friendly and chatty. In fact, it has been the same chappy the past two or three years.
Wendy · 9 August 2024
Agent replied · 23 August 2024
Hi Wendy,We're delighted to have helped again and thank you for taking the time to leave some feedback about your experience. Thanks, Orbit.
★★★★★ 1/5
TrustpilotThese lot are absolutely vile
These lot are absolutely vile, friend has had to contact local MP about them looks like not the first time someone has done this looking at previous reviews absolutely disgusting I can't believe they are still operating, hopefully someone sees sense and gets these shut down, 75 percent bad reviews tells you all you need to know.
Tyla · 17 March 2021
Agent replied · 14 June 2024
Good Morning Tyla,I am sorry to hear of the issues both you and your friend have experienced. Please contact our Customer Relations team who will be happy to assist in resolving any issues. Our Customer Relations Team can be contacted on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotHelp with laptop
I had Lucy get in contact with me as i had been referred to her about a laptop. She was extremely helpful, friendly lady and helped me alot. Nothing was to much hassle for her and kept me informed by email and phone calls about everything she had done for me.
Julie · 25 March 2022
Agent replied · 14 June 2024
Hi Julie, thank you for taking the time to leave this feedback. We will pass on your kind words to Lucy, thanks again.
★★★★★ 5/5
TrustpilotMy experience with orbit has been very…
My experience with orbit has been very calm, I haven’t gotten stressed over anything and feel like they have listened to everything I have said. Rosario Somma, who I have been working with on the phone has been so much help with making things for clearly for me and making sure my rent is okay.
Ria · 29 July 2021
Agent replied · 14 June 2024
Hi Ria, thank you so much for your feedback, we're glad you were happy with the service.
★★★★★ 5/5
TrustpilotSara is fantastic
Sara is fantastic, always cheerful, knowledgeable and helpful.
Kieran · 18 May 2021
Agent replied · 14 June 2024
Hi Kieran, thank you for taking the time to leave this feedback. We will pass on your kind words to Sara, thanks again.
★★★★★ 1/5
TrustpilotHe really didn’t care
He really didn’t care He broke my gas box Said it was already broken but I know it wasn’t
Anita · 17 August 2024
Agent replied · 23 August 2024
Hi Anita,We're sorry to hear this. So that the team can support you with this could you please share some more details on the box you'd like to have repaired via your myAccount portal online or alternatively by calling 0800 678 1221.https://www.orbitcustomerhub.org.uk/contact-us/email/
★★★★★ 5/5
TrustpilotI have just rated my experience as five…
I have just rated my experience as five stars due to the prosomal job done to my boiler
CustomerMr · 2 September 2024
Agent replied · 24 October 2024
Hi, Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 3/5
TrustpilotToo Big For Their Own Good.
Orbit are now too large ... and out of touch with those who keep them alive - residents. 🤬
Aron · 16 August 2024
Agent replied · 14 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotMy tenancy support coach Susan
My tenancy support coach Susan, is exceptional in understanding my mental health issues and finding ways to help me to address important matters. Reminding me and helping me to prioritise and complete the most important tasks and guides me with reliable and excellent information to help me have a better quality of life. Thank you
Katherine · 9 July 2021
Agent replied · 14 June 2024
Hi Katherine, what kind words! We will ensure this gets passed onto Susan. Thanks.
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