Trusted Agent profile · Headcorn
★★★★★
983 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 983 reviews on two platforms, including 14 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Headcorn.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotRosario was very helpful and friendly…
Rosario was very helpful and friendly every time. Thank you Rosario for all of your help! :)
Thanks for the feedback Rebecca, we will make sure we pass on your kind words to Rosario.
5/5
TrustpilotAmy was amazing and gave me a listening…
Amy was amazing and gave me a listening ears. This is very important to me.
Thank you for taking the time to leave this feedback. We will pass on your kind words to Amy, thanks again.
2/5
TrustpilotUnwarranted threats Again
I received a letter from Orbit today. It said that they want to evict me from my flat because my rent is in arrears. I have been an Orbit resident for over 10 years, my rent has never been late being paid. but I am a 76 year old terminally ill disabled person, so most of my rent is paid by housing benefit, who always pay as late as possible. orbit know this yet they choose to try and intimidate me by threatening me with eviction. Housing benefit payments are out of my control so why write rude letters to me? I am sure they would not use the same language when speaking to the local council who pays my rent.Date of experience: june 6th 2023
5/5
TrustpilotSuperb to get on with learning
Richard was very helpful now she can be on computer learning more and do things
Thank you very much for your review! We're glad you were happy with the support offered.
2/5
GoogleWe purchased our property on kings oak park which we hoped would be our dream home. After numerous delays with the completion of our new home we eventually moved in 6 weeks ago. Whist we enjoy living here we have encountered endless problems,many of which are still to be resolved. We have sent countless emails to the customer “care” team which are continuously ignored. Their lack of response we have found unprofessional and uncaring. They are unable to deliver the high quality & exceptional customer service that they promise. Amongst the issues we have encountered are problems with the snagging. Often the only way we have managed to rectify some of the issues regarding snagging is to speak directly to the builders who are on site. Depending on who you speak to depends on the standard of workmanship that you will receive. We have constantly asked for the builders fencing near our property to be removed. It has not been needed since we moved in. We are told it needs an extra special tool to remove! Meanwhile the weeds and brambles in the “meadow” are growing up and around the wire fencing and through into residents gardens. What could be a pretty wild flower meadow just looks an unsightly, uncared mess which is not what potential customers or the residents want to look at. It just looks uncared for. We are currently paying £400 yearly for the privilege of admiring the weeds and mess. We hope in time things will improve but feel it could be a very long wait!!
3/5
GoogleMoved in 8 months ago and mixed experience so far. The neighbours are mostly lovely but there is a lot of anti-social behaviour in the flats that Orbit don’t seem to be doing anything about. They also only seem to maintain half of the estate, with the newer part never having any of the communal areas mowed or maintained with weeds growing into the paths. They seem to ignore fixing issues with the communal bin areas leading to lots of rubbish around the flats (see pics). Also still no street lighting in that phase despite being installed. Other than those issue and Orbit (who have been really poor so far), the estate is lovely and we love Headcorn!
5/5
TrustpilotShe was very helpful
She was very helpful, she listened to me, gave me helpful advice and made sure I was in a good place with good people and my family around. She made sure I had her details and made sure I could get in contact with her again if I needed to.
Hi Patsy, thank you for your review. We are so pleased you were happy with the service you received.
1/5
TrustpilotEvil
Evil. What they have done through gross negligence and, their attitude towards the serious harm caused to two vulnerable families as a result is nothing short of evil. Although the submission of a complaint is intended, I fully expect further insult to injury and will only submit the complaint as a stepping stone to the housing ombudsman service. Please folks.. report these people. Write to your MP’s.. do what you can to out them!
5/5
TrustpilotMegan was very kind and understanding…
Megan was very kind and understanding and helped me a lot
Thank you so much for your feedback Lizzie, we're glad you were happy with the service.
4/5
TrustpilotElectric tests 5 in three years.
It took a lot longer then the previous 4 electric tests in the last 3 years. Also my Smart Meter stopped working during the tests.
Hi Terry, Thanks for your feedback. We're sorry to hear that this test took longer than your previous experiences and that your Smart Meter stopped working during the process. We apologise for any inconvenience this may have caused. Thanks, Orbit
5/5
TrustpilotGood service
Company actually notified me in good time and come on the date they said they would for once. Polite, friendly and efficient engineer made it all the better.
Hi Mrs Atkins,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotNew tenant to orbit
New tenant to orbit, it was noted at sign up I had no hot water and that I would get a notificatIon when repair was to get done.6 days on, currently on hold 33 minutes, paid rent for a week when I can’t live in house as my son is autistic with no hot water or shower - disappointing start to say least.
Good Evening Donna I am really sorry to hear this and rest assured my team will support you in anyway we can. Please contact directly on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAmy was brilliant
Amy was lovely, understanding and extremely helpful. I'm very grateful for her help.
Thank you for your lovely review Amy. We will make sure Lucy receives your feedback.
5/5
TrustpilotBrilliant!
I’ve had a brilliant experience with Rosario, mentoring me for the last nearly 6 months. He’s helped me provided me with a grant for a college course, helped me find volunteering work and help me see I’m more than capable of doing the things I want to do in life. Thank you so much for your help and support. I’ll be forever grateful.
Hi Danielle, what kind words! We will ensure this gets passed onto Rosario. Thank you.
1/5
TrustpilotUnprofessional idxxxx
ORBIT ..epically Apni Haweli..avoid at all costs...total sithole and the manager of the building operates on half a brain...totally useless..lots of Asian people in here and they don't speak English but are able to be anti social cxxxx.
Hi Sita,We’re sorry to hear that you have been experiencing issues with the property manager of your building. We will contact their manager to provide this feedback to them. If you have further issues, please do call us on 0800 678 1221 to discuss this further. Thanks,Mia
4/5
Trustpilotits not that it was great or not but…
its not that it was great or not but he turned up as required by telling me by email he was on his way.job done efficiently on arrival,no complaints.
Hi John,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotOrbit is a great organisation
Orbit is a great organisation always helpful, very professional, and will always do the up most to solve any issues I have, thank you.
Hi Gary,Thank you so much for taking the time to leave this positive review! We're so glad you've had a great experience with us, and thank you for being our customer. Thanks, Orbit
5/5
TrustpilotThe gas engineer was fast and efficient…
The gas engineer was fast and efficient at getting the boiler check completed and gave a verbal report at the end to say how it went.
Hi Alex, we're glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotRecently signed up to a one bed…
Recently signed up to a one bed propertiy but orbit cannot even meet their own deadline of 24hrs to uncap and test a boiler and when calling them it takes 30 mins on average to speak to soneone and they think that Sorry makes the situation better so am paying rent on a property i cannot even use
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotA1 Engineer.
The engineer was very helpful, and answered any questions I asked. He was friendly, and tidy. He carried out his work thoroughly, and didnt take too long.
Hi,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotLucy was very polite
Lucy was very polite, helpful, knowledgeable and understanding to my needs
Hi Wendy, thank you for your lovely review.
5/5
TrustpilotThe agent was was kind and helpful and…
The agent was was kind and helpful and really understood my concerns and what I could benefit from. It was lovely to have someone who you felt cared and wanted to help the best they could excellent customer service and very clear in explaining also.
Thank you for taking the time to leave such great feedback. We will share this with the team!
5/5
TrustpilotQuick to get us in our new place after…
Quick to get us in our new place after a phone call had keys in couple days with follow up welfare calls
Hi Wayne, Thanks for taking the time to leave this review. We're really glad to have helped, and we hope you enjoy your new place. If you ever need any further help or support, please don't hesitate to reach out. Thanks, Orbit
1/5
TrustpilotUnreasonable
Expected to be home for 10 hours because the company can't give a reasonable ETA. Found installers have cut corners and not kept to regulations.
Hi,We're sorry for any inconvenience caused by this. The team are aware of your concerns and will get in touch with you to look into this further. Thanks, Orbit.
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Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Headcorn.
