Trusted Agent profile · Headcorn
★★★★★
984 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 984 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotRachel has been so helpful and happy to…
Rachel has been so helpful and happy to answer all my questions. The support and follows up have given me such confidence to move forward
Hi Shan,What a wonderful review! Thank you so much for taking the time to leave us this feedback.
1/5
TrustpilotAwful poor housing association!!
Awful poor housing association!! Beware when getting a shared ownership from these as they will continually increase the rent every year! They do not ever support you or offer advice or support! All the want is your money! Do not get a house with them!!!
Hi Jason,We're really sorry to read that you haven't received the support or advice that you may need.We've requested some information from yourself via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.ThanksOrbit
5/5
TrustpilotTenancy coach Emily
For the period of time that I have had Emily as my tenancy coach she has been brilliant at helping me get access to things I need like a washing machine and access to help for my mental health. She's always kind and caring and amazing to talk to whenever you're on the phone with her and she always does whatever she can to make sure you're okay and not stressing about anything.
Hi Carenza, I am glad to hear of your positive experience with us. I will pass your feedback on to Emily, I'm sure she will appreciate it. Thanks
1/5
TrustpilotI have the displeasure of residing in…
I have the displeasure of residing in an orbit property The property was empty for over 6 months prior to me moving into it..you would think that they would of checked out the property to make sure everything was working properly..Hell No The day I moved in the toilet didn't flush..none of the sockets in the living room or bedroom worked..as something was wrong with the fuse box..the immersion keeps breaking down...the shower enclosure seal at the bottom has eroded therefore the bathroom gets very wet when using it as there is no bath..I could go on..and they have the cheek to harass about the rent...disgusting disgusting disgusting So disappointed in orbit..get your house in order before you harass peopleIf I could give No stars ..I would..
5/5
TrustpilotBeing supportive to me.When I needed…
Being supportive to me.When I needed help with my tenancy. Thank you Donna.
Hi Donna, thank you for taking the time to share your positive experience.
1/5
TrustpilotOrbit need to step up to the plate and take responsibility for there properties and tenants!!
This review is not about me personally but my family membersI am absolutely disgusted with how not only orbit but bsw have treated my family members since April they have had nothing but problems with there boiler it has been condemned twice by both orbit and by bsw. orbit then state fix it knowing it was beyond repair!!! Leaking and not working for months to finally get it to a point to have hot water running but not heating months to have the thermostat moved for safety reasons disabled child kept taking off wall so finally after 7 months they move it and again leave no heating in -degree weather with small children in the home.NO one should have to wear a coat indoors when your paying nearly £1000 a month in rent and there attitude no work orders sent over 2 days now to bsw told lies upon lies of someone attending and never arriving having bsw lie about attending it's an absolute disgrace that these million dollar companies believe they can get away with this at all and to have on top of this bsw stating they don't want to attend to carry out works anymore as they have attended a number of times and still not fixed the issue and orbit refusing to replace a faulty boiler what will it take a fire the boiler to blow up damage caused to someone before they step up and take responsibility for not doing what there company is paid to do!
4/5
TrustpilotAlthough Amy was very helpful
Although Amy was very helpful, she was unable to offer any help for the problem I needed help with
Hi Mitch thank you for your lovely review, we're glad you received the support you needed.
5/5
TrustpilotSharon was very helpful in helping me…
Sharon was very helpful in helping me with an issue I had regarding housing I would recommend her to everyone I know
Thank you so much for your feedback. We're glad you were happy with the service.
1/5
Trustpilot2 months no heating
Its not the warmest time of the year so why wont Orbit fix my heating. Kids living in freezing conditions, no hot water.. 6 weeks and they do nothing. Obrit ? you are in outer space alright. Can YOU Orbit tell me if it is legal to leave us like this? Or should I ask the authorities?
Good morning, I am sorry to hear about the issues regarding your heating and hot water. If you wish to raise a complaint regarding these issues, please call our Customer Relations team direct line on 02476 438 24 so that we can put this right for you.Kind regards,Customer Relations team
5/5
TrustpilotHelp
Lucy listened Thank you She has also put into place a couple of other help areas for me
Hi Christine, thanks for taking the time to leave this feedback. We're glad you received the support you needed
5/5
TrustpilotTenancy support
Sara Hunt was my tenancy coach for 6 months, wish I could have her for longer. She was so helpful and friendly.
Hi Teri, what kind words! We will ensure this gets passed onto Sara, thanks.
5/5
TrustpilotHelp to find a new career path
After finding myself unemployed as the pandemic started. I was at a bit of a loss with what to do. My work coach was brilliant and helped me decide on a course I could do which would help me further my career and helped with the funding towards it. He has been a massive help and been a great support contact. Rosario really is a credit to the company.
Thank you for taking the time to leave this lovely feedback. We will pass on your kind words onto Rosario, thanks again.
5/5
TrustpilotRachael was very helpful and…
Rachael was very helpful and understanding. Rachael was very patient and caring towards my issues, she is a credit to Orbit.Thank you.
Hi Warren,Thank you so much for taking the time to leave us positive feedback. We're glad you received such good support from Rachael.
1/5
TrustpilotWhat happens if there is a fire and this disabled man cant get out because you have failed to fix his lift for 3 weeks.
What happens if my disabled father in laws house has a fire and he cant get out because you have failed to fix his lift for 3 weeks? I can not stress enough how disgusting Orbit have treated my family recently. My Father in law is disabled and venerable. He has a Special lift he has to use to be able to exit the property has been broken now for 3 weeks (just stopped working) Orbit have not been forthcoming in the slightest to help this situation. Many appointments cancelled or no shows to repair his lift. He has now been stuck in doors for 3 weeks, unable to leave the house, which has affected his mental health dramatically. Again today they were promised someone would come to help him out the property but this was cancelled and now he has missed an important appointment. How Ortbit can leave a disabled man housebound like this for 3 weeks with no outcome to date, i don't know, this surly is against human rights. I am seriously concerned about my father in laws mental health now which i have stressed to Ortbit and again all they tell me is they have no one available to help even though it has now been 3 weeks. I have been told i can log a complaint and await days for a response which is simply not good enough. I will have no option now but to go to all social media platforms and the papers so show how a venerable/ disabled man is being looked after but the service is supposed to be there to care for him.I could not rate this lower if i tried. Surely its illegal to leave someone housebound with no help for this amount of time. Should something happen, it will be on Orbit to answer the questions raised.
1/5
TrustpilotMissellers
Whatever happens do not purchase any shared ownership from these guys!At the original appointment when looking I was told the apartment I am looking to purchase has all the exterior covered by Orbit and interior is our responsibility.Moved into the apartment so many issues that is has even been sent to ombudsman service.The lastest issue I have is doors and windows on the exterior rotting allowing water to come through and wind at which point my blinds moved so hard it hit my child in the face.First orbit tried to say it was my respsonsibilty after going back and forth they sent someone out to look, he just kicked a panel in and left, issues continued and they denied responsibility again.Another engineer then turned up out the blue and said he was advised to glue, upon looking he deemed the windows and doors unfit for repair and advised Orbit they need to be replaced asap.I was told I would get a call back in 24 hours guess what nothing, called them again to be told 48 hours still nothing and then told I would get a call on Friday just gone, guess what nothing.They cannot temporarily secure the doors or windows due to the rot and now im living in a house with heating on to no affect as there is so much cold air coming in.I would advise every one not to purchase from these modern con artists hiding behind an organisation.
1/5
TrustpilotSTAY AWAY FROM ORBIT!
Stay away! Booked a viewing for shared ownership for 2 bedroom and attended today after driving an hour and half to only be told they dont have any more available. They are obviously incompetent as they keep no track record of their potential clients and what they are interested in. Orbit could have sent an email saying nothing is available. Useless company!!
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotVery helpful…
The lady called Rachel was very understanding and helpful. She gave good advice which I've followed up.
Thank you for your positive feedback! We will ensure this gets passed onto Racheal, thanks.
1/5
Trustpilot3 days late paying rent (been busy with…
3 days late paying rent (been busy with work) to come home to a lovely threatening letter of repossession of home, funniest part was when it said the court wouldn't take action until after the 17th May 2021.......incase you failed to notice......we are in the middle of a global pandemic, people aren't getting paid enough to live and here you are with your threats. Karma to you all 🤲 It's coming 🙌
Thank you for your feedback. We can confirm that until the pandemic crisis has passed no one will face eviction as a direct result of coronavirus, although we will continue to manage our rent arrears process, if customers do not get in touch with us. I would ask that if you are impacted by coronavirus and need help to pay your rent, please get in touch with us at: https://www.orbitcustomerhub.org.uk/contact-us/. We can help in a number of ways.
1/5
TrustpilotPlease if you want your rest of mind…
Please if you want your rest of mind afford Orbit housing, especially if you are offered the property through local authority, they treat myself like trash just because I didn't get the house directly from them, I believed. The customer services hub also has nothing useful to offer for the complaint, at the moment am been stressed and depressed being a tenant in one of their properties, I wish I can vacate their properties, but I spent over £10,000 to renovate the property because I get the house empty. So I don't have a choice than stick to their house, and until I figure out what to do but honestly I am not happy with the property management. Very very partial and they are now frustrating me, especially because I am putting pressure on them for parking space slot. They refuse to allocate parking space to some tenants despite all pressure, when at least some tenants said they contact them for slot, who doesn't even have a car. Is an advice and my experience with them cannot forger this.
5/5
TrustpilotAmazing orbit coach
My orbit coach Emma has been incredible with her continuous support and getting bits sorted for me. Always kind and very helpful.
Hi Laura,What a lovely review, thanks for taking the time to leave your feedback.
1/5
TrustpilotOrbit and the Contractors they employ…
Orbit and the Contractors they employ are both not fit for purpose, and the Housing Association should be investigated. Both have no interest in housing standards. Please do not reply with your stereo type response, do you not think we have tried numerous times to get issues resolved and your response is no help at all, in fact it is insulting.
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotRepairs are always dealt with very…
Repairs are always dealt with very quickly and efficiently, always sympathetic to any rent issues when you respect them and keep in touch about any problems, approachable, friendly, informative, professional staff.
Hi Donna-Maria,Our customers are at the heart of everything we do and we're proud to be able to support you in any way we can. Thank you for choosing to be an Orbit customer.
5/5
TrustpilotI have already completed a survey and…
I have already completed a survey and said I was satisfied with the service and the engineer was a friendly cheerful worker who carried out the job in hand to my satisfaction.
Hi Mrs Humphrey,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotA lady called Donna Ingrame rang me…
A lady called Donna Ingrame rang me from your advise support team I had been extremely worried over a number of issues which she took the time to listen patiently to and talked me through everthing I had spoken about and has put my mind at ease for the first time in months.I am extremely grateful. Thankuou
Hi Vida, thank you for taking the time to leave feedback and share your experience. We will make sure to share this with the team. Thank you
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