Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible customer service- very…
Terrible customer service- very difficult to get through to and when you finally do they're useless. Raised a complaint and asked to speak to a manager- was told she was too busy but she'd called me the next day- never did and no response to my complaint. Despite repeated contact none of the maitenance issues I've raised have been resolved to date.
Nic · 6 May 2023
Agent replied · 14 June 2024
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to raise a complaint regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further.Kind regards,Customer Relations team
★★★★★ 5/5
TrustpilotBest housing coach: Sarah has been a massive help to us…
Sarah has been a massive help to us always available and always willing to try her best to sort out any and every issue we have as best she can
Dale · 7 April 2021
Agent replied · 14 June 2024
Hi Dale,This is wonderful to hear, really glad you have had a good experience with us.
★★★★★ 5/5
TrustpilotIt look like I was going to get some…
It look like I was going to get some support and counseling unfortunately I've heard nothing just you keep on asking how well did you do which is disappointing especially the circus stamps is I'm in now
Mr · 10 October 2024
Agent replied · 24 October 2024
Hi Julian, Thanks for taking the time to leave this review. We're really sorry to hear that you haven't been contacted yet. We've passed your details to the team, and they will be in touch as soon as they can. Thanks, Orbit
★★★★★ 5/5
TrustpilotRachael was very helpful and guided me…
Rachael was very helpful and guided me on all the different help that is out there to help me get through the tough times I’m having
Lucy · 8 December 2021
Agent replied · 14 June 2024
Hi Lucy, thank you for taking the time to leave this feedback. We will pass on your kind words to Rachael, thanks again.
★★★★★ 1/5
TrustpilotBREAKING OF GDPR
This is now the 5th time you have contacted me, where I have told you mind preference s not to be contacted as per gdpr. I now live in Spain so will not be paying this as I’ve told you before. Anymore contact I will forward to the police on the form of harassment…… you’ve been warned!
Dave · 29 August 2023
Agent replied · 14 June 2024
Good Afternoon, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
★★★★★ 5/5
TrustpilotThe engineer that came was nice
The engineer that came was nice, friendly, approachable and professional.He was respectful and carried in with his job. He made feel comfortable and at ease in my home while doing his job. He us down to earth. Bless him
Ms · 22 August 2024
Agent replied · 29 August 2024
Hi Anna,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 5/5
Trustpilotvery helpful
Rosario has been very helpful for me.His is very informative and supportive. I feel I can contact again if I need to and he passes no judgements.
Coral · 9 August 2021
Agent replied · 14 June 2024
Hi Coral, thank you for taking the time to leave this feedback. We will pass on your kind words onto Rosario, thanks again.
★★★★★ 5/5
TrustpilotKathryn was such a good tenancy coach
Kathryn was such a good tenancy coach. She always explained herself and any appointments she give me she stuck to them and was always on time.
Tia · 23 September 2021
Agent replied · 14 June 2024
Hi Tia, what kind words! We will ensure this gets passed onto Kathryn, thanks.
★★★★★ 1/5
TrustpilotI was hoping to find good reviews to…
I was hoping to find good reviews to give me hope that my experience is just bad luck but it seems not. I have never in my life experienced such poor communication. I have raised several complaints regarding this ongoing issue and am now very ill from the stress. I just don't understand how a business can survive like this? I have been with orbit for 15 years and I am shocked at this level of customer service
A · 18 November 2020
Agent replied · 14 June 2024
Hello, thank you for your feedback and I am sorry to hear of your frustrations with our services. We would like to understand how we can help and improve our service. If you want to email us at customer.relations@orbit.org.uk, then we can look into this for you.
★★★★★ 5/5
TrustpilotHi considering the fact I contacted you…
Hi considering the fact I contacted you in the morning on the day a agent was available within hours on the same day at a time requested so as I don't lose time at work
Mr · 13 October 2024
Agent replied · 24 October 2024
Hi Aaron, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotWell done Sarah
Sarah was very understanding and new what my problem was and made me feel relaxed.And the best thing is she new what she was talking about 10/10 service
Glen · 29 March 2021
Agent replied · 14 June 2024
Hi Glen,I am so pleased to hear our services were of help to you. I will pass your feedback on to Sarah. Thank you for taking the time to leave this review, it is much appreciated.Thank you
★★★★★ 5/5
TrustpilotQuick to answer quick to help the…
Quick to answer quick to help the quickest way they can best housing association by far and I’ve been with alot but thankyou for your outstanding contribution to helping residents live peacefuly and without all your dedication we wouldn’t be able to a big thankyou to you all
Margaret · 20 June 2025
★★★★★ 2/5
TrustpilotService charges. Thanks the team has been helpful
In the last two weeks I have received 4 letters saying my direct debit will be on 12th Feb £85.13 on the 15Feb £94.29 then on 22nd Feb £102.62 per month. I also received a letter dated the 22ndFeb stating that I am £ 199.22 in the red. I pay by direct debit so how is it I’m in debt? Has anyone got a clue, because I haven’t. I’ve only been living here since June 2019.
Rita · 4 March 2021
Agent replied · 14 June 2024
Dear Rita I am sorry to hear of the issue you have experienced with Service Charge. For us to assist you with this please contact our Customer Relations Team on the below. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 1/5
TrustpilotOrbit Housing not fit for purpose
Please Whatever you do, whether you’re looking to rent or buy through this company (Orbit housing). Whenever there’s a problem with the rental property, you end up speaking to staff that are so dumb and unhelpful you might as well watch paint dry. I’ve never in all my life ever spoke to staff that are so thick.
Marc · 13 July 2023
Agent replied · 14 June 2024
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
★★★★★ 1/5
TrustpilotNo concern.
How this organisation is allowed to function is beyond me. Put in countless complaints about one of their properties next door where the garden is full of dog faeces. 4 dogs at the property and countless cats interbreeding. Informs me that it is an environmental health concern and that other than writing the tenant a letter, there is nothing they can do. It does not pay, or so it seems, to be an honest tenant. People should not have to put up with trash because a housing association is only concerned with getting it's rent.
Richard · 13 November 2019
Agent replied · 14 June 2024
Hi [Username],We’re sorry to hear that you have been experiencing issues with your neighbour and anti-social behaviour.We’re going to contact you via the private messaging facility within Trust Pilot to request your contact details so we can discuss this in more detail and work with you to find a satisfactory solution.Thanks,Mia
★★★★★ 5/5
TrustpilotRachael was lovely and helpful
Rachael was lovely and helpful. She is a great asset to her team. She knew what she was talking about and offered me good advice. Thanks
Jason · 28 June 2021
Agent replied · 14 June 2024
Hi Jason, what a lovely review. We're glad you've received such great support from Rachael.
★★★★★ 1/5
TrustpilotIf your going to evict me, do it
Considering these people reckon and can magic money up when i cannot even afford a Netflix subscription is funny. I have spent the entire day in tears. Thanks to a lovely letter wrongly stating I've been in arrears in months this isn't the case. Despite paying my rent every month. Threatening court action in a letter with staff saying no we aren't is just wrong. So it's a bittersweet symphony.
Gaz · 4 February 2022
Agent replied · 14 June 2024
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotI think the gas engineer was brilliant
I think the gas engineer was brilliant. Very professional. Came at a time suitable for me. Couldn't be happier with how the checks were carried out. Great company. Well recommend this gas company to anyone.
Stephen · 19 September 2024
Agent replied · 24 October 2024
Hi Stephen,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
★★★★★ 4/5
TrustpilotIt's important you are on when they turn up.
Engineer turned up just after 8am was about 15 mins, and was polite he got on with the job. I do not like phoning up with a repair request as it takes forever to get through and speak to somebody.
Lyn · 24 June 2024
Agent replied · 23 August 2024
Hi Lyn,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
★★★★★ 1/5
TrustpilotI'm tired of being asked review everything
How am I expected to review a gas safety check? I have no clue as to whether it was done correctly!!All I can say is a man came to my house and then left. The rest is a mystery!!
Belinda · 6 July 2024
Agent replied · 23 August 2024
Hi Belinda, thanks for taking the time to share your feedback. We will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotQuestions
Emma is really helpful and answers any problems I may have. It’s lovely to catch up with them to see how the customers are getting on.
Paige · 30 March 2021
Agent replied · 14 June 2024
Hi Emma,Thanks for taking the time to leave this review , great to see you received good customer service from us.
★★★★★ 5/5
TrustpilotDonna was a pleasure to talk to and…
Donna was a pleasure to talk to and offered good advice 👍
Phil · 15 February 2023
Agent replied · 14 June 2024
Hi Phil. We are so pleased you were happy with the service. We will feed this back.
★★★★★ 1/5
TrustpilotBullying antics by Orbit Housing
. I am utterly disgusted by the despicable tactics employed by Orbit Housing recently. The threatening and unprofessional behavior exhibited by their staff is completely unacceptable. Instead of seeking amicable solutions, they resort to attacking the weak and vulnerable.
Jamie · 25 June 2024
Agent replied · 23 August 2024
Hi Jamie,We're sorry to hear that you feel this way. So that the team can look into this for you, could you please respond to the Trustpilot request for your details that we've just sent privately. Thanks, Orbit.
★★★★★ 5/5
TrustpilotRosario was really helpful to me and…
Rosario was really helpful to me and made me feel very comfortable about moving in, and the help available to me if needed. Thanks
Ben · 15 July 2021
Agent replied · 14 June 2024
Hi BenGreat to hear this, we hope you enjoy your home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
