Trusted Agent profile · Headcorn
★★★★★
984 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 984 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
1/5
TrustpilotUnreasonable
Expected to be home for 10 hours because the company can't give a reasonable ETA. Found installers have cut corners and not kept to regulations.
Hi,We're sorry for any inconvenience caused by this. The team are aware of your concerns and will get in touch with you to look into this further. Thanks, Orbit.
1/5
TrustpilotUtterly dreadful
Abosulte shambles of a company. We pay extortionate amounts each month, in return for zero responses to our emails and reports. We have had issues with doors in our block of appartments, but Orbit could not care less about this fire/security hazard. Utterly dreadful.
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
3/5
TrustpilotCarbon monoxide detector
The inspection was completed ok but our carbon monoxide detector is out of date and the alarm keeps going off April 24 even I could see it
Hi Stephen, thank you for letting us know about this, the team will be in touch as soon as possible to support you with this. Thanks, Orbit.
5/5
TrustpilotThe house was a good start for me l
The house was a good start for me l. Also orbit have been polite, respectfull and helpfull since I have moved in.
Hi Laura, thanks for your review and for choosing Orbit. We're pleased you were happy with the service. Thanks, Orbit
4/5
TrustpilotPolite knowledgeable and capable
Polite knowledgeable and capable, the only thing is that you have to be in all morning/evening depending on what time you are booked for the appointment.
Hi Carol,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
3/5
TrustpilotMore care required in regard to customer household items.Whilst the engineer was courteous &…
Whilst the engineer was courteous & quick, he never put a "spill tray" under the boiler, as a result dirty water spilled onto my towels and shelving.
Hi, thank you for taking the time to leave some feedback. We'll pass this onto the team. Thanks, Orbit.
1/5
TrustpilotI've had an issue with an outhouse
I've had an issue with an outhouse, at the back of the property, where I store my tools, last October I was told that the roof, contained some asbestos, after a while a chap came round to remove said roof, replacing it with a plastic sheet, when the rain came down the sheet gave way soaking all my tools. After numerous phone calls they eventually decided to send a contractor out, he then decided to pin it down, I also needed 2 new doors, as they were rotten. After more phone calls, and telling them the doors were rotten and the plastic sheet was about has much use has a chocolate teapot, somebody came out from fortem to measure the doors, about 2 weeks later they sent somebody out, has far as I was aware to fit new doors, it was the same guy who came to measure the doors again, (idiot springs to mind). Meanwhile I was told that another contractor was coming out to sort the roof out, (cp roofing) while I waited in all day, yes you've guessed it they didn't turn up (complete shower) am getting really p??sed off with these liars, always saying that someone will turn up when they don't, they should change there name to western housing association, has they are a bunch off cowboys. I still have an ongoing issue with the outhouse. I also recently had a fortem contractor round to sort my loft insulation, he didn't lay new stuff he just laid the old stuff down knowing full well there was bird muck underneath the existing insulation, I think fortem is Latin for bodgit and scarper. I have no respect for this so called housing association, when they can put money before peoples welfare, greed springs to mind. Oh I forgot to say that they have the right name in Orbit, has they are not from this planet. Bunch of losers.
3/5
TrustpilotIt was only after the engineer left I…
It was only after the engineer left I realised he never looked at the radiators as they always need bleeding ready for the winter
Hi Heather,Thank you for letting us know. The team have contacted you about how you can raise the additional radiator works you require. Thanks, Orbit.
5/5
TrustpilotMy thoughts
Rachel was very helpful and friendly service a credit to your team
Thank you so much for your feedback, we're glad you were happy with the service.
1/5
TrustpilotSwerve Orbit if you can
I let Orbit know my rent would be a couple of weeks late as I had Covid and had to have time off work, I advised I would rectify the 2 weeks I was behind on my next payday and low and behold I receive a notice of possession. Thanks Orbit just what I needed. Absolutely disgusted
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotNO pride in your properties.…
It takes for ever to get through to Orbit over 50 minutes today. The Repairs line staff are beyond a joke, jobs are just pushed aside and then u get we can chase it up, WHAT AFTER 25 MONTHS, what a hideous response. Managers in other departments are just about the same, yes we live in Social Housing, so are we not allowed to have pride in where we reside. The answer sadly to that is no, nobody at Orbit gives a jot. Just like the Contractors you employ. Disgraceful!!!!!.
1/5
TrustpilotWhen ringing to sort put my autistic…
When ringing to sort put my autistic son account which I am the appointee .and all correspondence is sent to my address .was told they couldn't discuss with me even though my name is on the system and all correspondence comes to me .also my son wasn't actually in New rent arrears as had set up direct debit on sheet provided all different amount owing once same amount paid .then said my consent to speak to me had run out .bear in mind they had sent the paper work to my address had my name on account .asked to be put through to income .was told couldn't speak to them .also asked to speak to any one connected with orbit was left hanging on the phone .very unhelpful staff who then cut phone off so spent a hour just hanging on phone with staff coughing down the phone very bad customer service .rent department .asked me my name and details said yes it on the system. The actual print out had discrepancys when same amount is being paid each month issuesd notice of seeking possession without even realizing the amount had been set up to cover on going rent areas .feel more training needs to be given regarding the accounts of vulrable adults hence why letter come to my address not my son's. Will be putting in a official compliant gerry
1/5
TrustpilotHe was rude and in a hurry was not at…
He was rude and in a hurry was not at my home more than 5/10min. He did not service my boiler properly
Hi Mrs Walsh,We're sorry to hear this. We will share your feedback with the team and they'll be in touch to discuss this further. Thanks, Orbit.
5/5
TrustpilotCalled before he arrived
Called before he arrived, showed his I.D, was tidy and helpful when I had a problem with the controller and ordered a new one.
Hi Margaret,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotExcellent
Electrician arrived on time, lovely guy. Did what he needed to do, explained everything - all in all an excellent service
Hi Helen,Thank you for your review. We're really pleased you were happy with the service. Thanks, Orbit
1/5
TrustpilotOrbit housing must be the worst of all…
Orbit housing must be the worst of all the housing associations with lack of empathy no help when needed total disregard of the needs of the tenants if you have a problem put it on a forum that can tell other tenants
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
5/5
TrustpilotSupport from Orbit
Very recently l received a telephone call from a genuinely warm and thoughtful person called Rachael at Orbit. Rachael outlined the additional services that Orbit offer to tenants, which l thought were wonderful. I have now been directed to more services and help that l could not have accessed, if it were not for Orbit.
Hi Stephen, what kind words! We will ensure this gets passed onto Rachael, thanks.
1/5
TrustpilotI been complaining about a mould repair…
I been complaining about a mould repair and link in the kitchen over 1year and nothing it's been done about it. I don't know what else to do i have two children in the house.
1/5
TrustpilotThis company has a racist and a zionist…
This company has a racist and a zionist working for them,Matty Briody. Until something is done about it this review will stay up.
Hi, we take any reports of discrimination very seriously. So we can investigate further, please could you respond with your details to the Trustpilot request we’ve just sent privately. Thanks, Orbit.
5/5
TrustpilotExtremely thorough and so polite
Extremely thorough and so polite. He wanted to make sure I was completely happy with everything before he left. All round 5*
Hi Carly,We're delighted to hear this feedback and really glad to have helped. Thank you for taking the time to leave a review. Thanks, Orbit.
1/5
TrustpilotPoor contractors
Orbit customer service staff are lovely but they are completely let down by the contractors they appoint. BSW for example dont meet service standards and if you call just say they have passed on to allocations team. This is for emergency jobs.This usually ends in a complaint to Orbit. Come on Orbit, start making these contractors accountable, they must be costing a fortune in complaints and shoddy work!
5/5
TrustpilotVery helpful
Rachael was very helpful polite and understanding
Thank you for taking the time to leave this feedback.
5/5
TrustpilotThe person who came to my property was…
The person who came to my property was very polite nothing was to much trouble explained every thing would highly recommend
Hi,We're delighted to have helped and thank you for taking the time to leave some feedback and for being an Orbit customer. Thanks, Orbit.
5/5
TrustpilotHappy customer
Reliable and professional and the gentleman answered all the questions when asked and think I will recommend this to any of my neighbours
Hi,We're really glad to have helped and thank you for taking the time to leave some feedback, we'll share your comments with the team. Thanks, Orbit.
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