Trusted Agent profile · Headcorn
★★★★★
984 reviews across 2 platforms
Ulcombe Road, Kent, Headcorn, TN27 9LD
Orbit's office in Headcorn, at Ulcombe Road, is rated 3.3 out of 5 across 984 reviews on two platforms, including 14 Google reviews rated 3.1.
Every review we hold for the Headcorn office, from every platform, shown as written. First names only.
5/5
TrustpilotThe engineer carried out the service in…
The engineer carried out the service in a clean tidy and efficient manner
Hi Patricia,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotHe was polite got on with his job and…
He was polite got on with his job and showed his iD
Hi Glenys,Thank you for taking the time to leave some feedback, we're really glad you were happy with the service you received. Thanks, Orbit
3/5
TrustpilotGood quick and reliable
Loved they just come in and done job and left quick easy and reliable
Hi Claire, we're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotBoiler repair.
Gas engineer found boiler to be unsafe. Ordered new parts and repairs done within 2 days.
Hi Jean,Thank you for taking the time to leave some feedback, we're glad to have helped resolve this issue and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotNo probs this time company finally sent…
No probs this time company finally sent someone was polite and new what he was doing
Hi Greg,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotAlways looked after me been in my orbit…
Always looked after me been in my orbit home for 18 years
Hi Annie,We're proud to offer the support and help you need whenever you need it and thank you for continuing to be an Orbit customer. Thanks, Orbit.
5/5
TrustpilotExemplary
Friendly, professional and caring. Great move 8n info and accommodating to my needs. Superb service.
Hi Sally,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotComplete joke.
If i could give orbit a minus then i would have done so without question. Do not under any way take a property from these people. orbit south are a complete joke and the housing officer for our area almost doesn't exist.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotHorrendous start as a new tenant
Horrendous start as a new tenant. Absolutely horrendous. I know the reply for this will be to email the customer support email, but funny enough they don’t reply anyway.Not even been a tenant a month yet and we’ve had enough of them.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotVery thorough and professional
Very thorough and professional. No intrusion at all to me, informative and helpful
Hi Millie, we're really glad to have helped and thank you for taking the time to leave some feedback for the team. Thanks, Orbit.
5/5
TrustpilotExcellent and professional service from…
Excellent and professional service from everyone I have spoken too.
Hi Katie, thanks for your review. We're really pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotThe man that came was very helpful done…
The man that came was very helpful done is job to a high standard
Hi,Thank you for taking the time to leave some feedback, we're very glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe gentleman that did the gas safety…
The gentleman that did the gas safety check was polite, friendly and helpful.
Hi James,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotHorrendous
Horrendous. Emergency repair put through at 7.38am for bad leak in kitchen. Told 4 hours.5pm. Nothing.Been on hold for 5 hours no one answers the phone. Have emailed them my call list. Disgusting
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
5/5
TrustpilotGreat staff and well maintained flats
Great staff and well maintained flats, I love it here, feels like home already
Hi Jamila,Thank you for taking the time to leave some feedback, this is wonderful to hear and we're glad to be of help. Thanks, Orbit.
5/5
TrustpilotListened too
I was Listend too by Donna. She is very attentive and Fully listened to my needs and advised me very well. Very good experience on my 1st phonecall.
Thank you for your review Leanne. We will share these kind words with the team.
5/5
TrustpilotExcellent customer service brilliant…
Excellent customer service brilliant lady listening to me about my mental health gave me time to explain the situation. Made me feel relaxed and offered me lots of support thank you so much you wonder woman
Thank you for taking the time to leave such lovely feedback. We will make sure to share this with the team.
5/5
TrustpilotAnnual gas review …
The engineer was friendly and respectful. He was als knowledgeable.
Hi Janet,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotDid the job
Quick efficient did exactly like he was meant to do
Hi Heidi,We’re really glad to have helped, and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotThe man that did our gas check was…
The man that did our gas check was really good
Hi Georgina,Thank you for your review. We're pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotHappy with Angel who showed me around…
Happy with Angel who showed me around and signed me up. Excellent service
Hi Peter,Thank you for taking the time to leave some feedback, we're so glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotEngineer polite and professional
Engineer polite and professional, it's also nice to see the same face
Hi Debs, it's great to hear this and we'll share your comments with the team. Thank you for taking the time to leave some feedback, thanks Orbit.
5/5
TrustpilotVery helpful nothing too much trouble…
Very helpful nothing too much trouble highly recommended
Hi Angela, Thanks for taking the time to leave some feedback. We're glad you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotProfessional people that know what and…
Professional people that know what and how to do their job.
Hi Mateusz,We're delighted to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
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