Reeds Rains, Hazel Grove reviews

★★★★★ 5/5

Google

We met a few agents before Reeds Rains and left with more questions than we came in with because the staff were uninformed and uninterested. We met Neil Booth from Reeds Rains in order to view two properties. He was smart, informed, very friendly and by far the most professional person that we had met whilst looking for a home. He was more interested in finding the right place for us than just making a sale and went out of his way to accommodate us. Samantha Rudd took over from Neil to deal with the administration. She was equally impressive. She went to a lot of trouble to ensure that we could deal with it in our own time, made sure that we understood everything that we were agreeing to and made sure that we were happy and comfortable after the contracts were signed. Overall we have found, and still find Reeds Rains to be enjoyable to work with. Moving house is a difficult thing to go through made much easier by Samantha and Neil.

John · 3 March 2017

★★★★★ 5/5

Google

I have dealt with this branch of reeds rains as both a landlord and as a potential tenant. I have always been very happy with the service they have provided - they always reply promptly and go above and beyond with any requests for help. I would like to particularly recommend the lettings manager, Laura, who is excellent. As a landlord I have always felt assured my property is being looked after, and every effort is made to ensure that it is filled with tenants. The servicing department have been a delight and helpful to work with.

Nick · 3 March 2016

★★★★★ 5/5

Google

I recently let my property through Reeds Rains, Hazel Grove Branch. I would highly recommend lettings manager Laura Philips to any landlord in the area. From the day she first came to look at the house up to date, she has guided us through every stage of the process in a professional manner. Her communication is excellent, emails are responded to quickly and her knowledge of the business is second to none. We went for the fully managed service which is certainly not the cheapest way to rent out a house but the service we are receiving from Laura and Reeds Rains leaves us in no doubt that we have appointed the best lettings agent in the area.

Matthew · 3 March 2016

★★★★★ 1/5

Google

ok so my daughter viewed a property in stockport loved it, completed all docs paid fees, and passed credit checks. She was then told the property was hers as this had been confirmed by the landlord after reeds rains communicated with him. Today 23/04/2014, she was told the landlord changed his mind and was not going ahead. I rang reeds rains hazel grove for an explanation and spoke to the manager there who explained to me that some landlords are nightmares and this often happens. I then spoke to my daughter again, amazingly it turns out that the landlord actually works for reeds rains. AVOID LIKE THE PLAGUE THEY ARE CORRUPT.

Michael · 4 March 2015

★★★★★ 1/5

Yell

conflict of interest landlord works for them

ok so my daughter viewed a property in stockport loved it, completed all docs paid fees, and passed credit checks. She was then told the property was hers as this had been confirmed by the landlord after reeds rains communicated with him. Today 23/04/2014, she was told the landlord changed his mind and was not going ahead. I rang reeds rains hazel grove for an explanation and spoke to the manager there who explained to me that some landlords are nightmares and this often happens. I then spoke to my daughter again, amazingly it turns out that the landlord actually works for reeds rains. A conflict of interest how can this happen. NEVER USE THEM

Mikerobi · 23 April 2014

★★★★★ 3/5

Google

Thomas very professional. Extremely friendly & efficient from the day I walked into the Hazel Grove office. Met Jake only once, but he also was very professional & very friendly. Sadly I didn't sell with Reeds Rains, a local independent was able to move faster. Reeds Rains ID checking is very comprehensive which is fantastic, but it does need to move a little faster. I definitely know Reeds Rains could have sold my home.

Jo · 2 March 2020

★★★★★ 5/5

Google

Cannot recommend highly enough. From the first phone call to exchange of keys, we have had a superb service, not only from Jake but the entire team. However, I feel Jake needs a mention as he honestly made our entire experience as smooth and ease free as possible. He has been informative, friendly, patient and nothing had been too much trouble. Friendly and professional, we wouldn't hesitate to use them again. Thank you 5*****

Victoria · 2 March 2020

★★★★★ 5/5

Google

Had a great agent who was understand and went above an beyond to make this as easy as possible. Thanks matt

Matthew · 30 April 2023

★★★★★ 5/5

Google

Very easy to deal with and Laura Clingin kept us informed and kept checking in with us throughout the whole process. Would recommend them to anyone considering selling their house

Sarah · 3 March 2016

★★★★★ 5/5

Google

Dean was an absolute star from the onset, forever helpful and went above and beyond. Couldn’t fault the service I have received from Dean and the team.

M · 3 March 2019

★★★★★ 5/5

Google

Rented 1st my property through Reeds Rains. My application was handled by a woman named Alaysha, who was very helpful and quick to respond to any enquiries I had.PositiveResponsiveness, Professionalism

SuperAfroman92 · 30 August 2021

★★★★★ 5/5

Google

Excellent service, Laura and the team looked after 1st class. Spot on with the price will definitely use again !!

Callum · 2 March 2020

★★★★★ 5/5

Google

Fantastic service from start to finish. Thank you Laura, Dean and the team. I recommend to anyone looking for a trustworthy agent!

Calmark27 · 3 March 2019

★★★★★ 5/5

Google

Would definitely use reeds rains again if I need to they are such a lovely team and great customer service and great communication and very efficient Thankyou from the winders xxx

Emma · 30 May 2021

★★★★★ 5/5

Google

I have just rented a flat from reeds rains witch was a simple process and very helpful staff by laura and alaysha i recommend this estate agentPositiveProfessionalism

Robert · 21 June 2021

★★★★★ 5/5

Google

Thank you Angela for helping me get my mortgage. I appreciate all you help and advice

David · 2 March 2020

★★★★★ 5/5

Google

I would 100% recommend Reeds Rains Hazel Grove. From the initial valuation with Laura, through to dealing with Dean in completion of the sale of my property their customer service has been outstanding. Working outside 'normal' business hours to bring a sense of calm to the whole process and bringing a huge amount of professionalism to dealing with progress. Thanks again to you both! Greatly appreciated.

Matt · 3 March 2019

★★★★★ 5/5

Google

We had a great experience renting a house with them. Customer service is very good, they are attentive and friendly.

Bruna · 17 June 2022

★★★★★ 1/5

Google

Awful attitude towards my partner. Reeds Rains in Hazel Grove are supposedly amazing if you wish to purchase or rent a property. However, when mistakes are made, they are very reluctant to admit them and wish only for the customer to amend them. If this happens to you, go to head office straight away, who thankfully are very professional, fair, and have the power to resolve matters.

Carlos · 3 March 2018

★★★★★ 5/5

Google

The services are really appreciated and fast. The staffs are good and providing excellent service.very good experience. Thank you so much.

Jisnet · 18 April 2022

★★★★★ 5/5

Google

Laura Clingan was great and helped us with everything required as first time tenants, much appreciated !!!! Tom & Adam

Adam · 30 July 2016

★★★★★ 5/5

Google

As always, excellent service from Laura, Alaysha and all at Reeds Rains Hazel Grove. The really couldn’t be more helpful Thank you!PositiveResponsiveness, Quality, Professionalism, Value

D · 21 June 2021

★★★★★ 5/5

Google

Excellent support and really helpful when moving house - particular thanks to Dean and Laura :)

Rachael · 3 March 2019

★★★★★ 5/5

Google

Great customer service. Alaysha was very professional and helpful, I would definitely recommend

Alexandra · 2 March 2020