Trusted Agent profile · Haywards Heath
★★★★★
336 reviews across 3 platforms
1 Park Parade, South Road, Haywards Heath, West Sussex, RH16 4LX, RH16 4LX
Part of Henry Adams, see every office.
Henry Adams's office in Haywards Heath, at 1 Park Parade, is rated 4.4 out of 5 across 336 reviews on three platforms, including 135 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Henry Adams won in 2026.
Tell us what you need and we'll put you in touch. Henry Adams Haywards Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haywards Heath.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
GoogleWe are over the moon with the service we have received from Henry Adams. Certainly the best agents we have ever worked with. Couldn’t recommend them enough. All members of the team were extremely helpful, communicative and responsive. Thank you for all your hard work!
Thank you so much for your review Georgina, much appreciated.
1/5
TrustpilotAWFUL
AWFUL - WOLVES - harassed me during lockdown in 2021 - TRAVEL and TOURISM sector did not need this ontop of everything else going on - pushed me out in the end - judged and assumed but only made and ass out of themselves. What goes around comes around Emily! AND after I upscaled the damp apartment and garden the landlord put the rent up! Hang your heads in shame! Not even worthy of a 1 star!
5/5
GoogleHenry Adams Haywards Heath are by far the best letting agency. Melissa & Team have always been very efficient and are a pleasure to deal with. I was extremely nervous about renting out my property but I now look back and wonder what I was so worried about. :-D
It's so good to hear that Stephanie, so glad we made your nerves disappear!
1/5
TrustpilotSeem good at first but then cracks appear quick
They seem really good at first, but then as weeks and months go by, you notice malicious and incompetent behaviour.They never seem to get my email correct, especially upon needing my deposit back. They visit your flat while you’re away despite you asking them not to (illegal), and when you visit the office, you see why they are less diligent. Fortunately I won’t have to use these again. Disappointed basically.
1/5
TrustpilotBad attitude for buyer and seller …
My husband and I want to relocate from Suffolk to the South Downs snd I wanted to view a property. Henry Adam’s were obstructive snd unhelpful (not great for the seller) and when I did get to view the property were rushing me round the house. Two days later I asked to have a second viewing. I was rushed round the property in 20 minutes. Not a very professional attitude / the house was selling for 830k and they expected me to make a decision in less than an hour. Bad attitude!
1/5
TrustpilotIt can't be any better than 1 star.
It can't be any better than 1 star.As soon as you sign that tenancy contract they disappear...No response to any requests. When you start dropping F bombs they may come back with some annual leave or story, etc.Very poor service. I basically repair things on my own cost as asking them about anything is a big deal.You won't get far running business like this. I feel sorry for the guy who owns the agency as those people don't do their job even at a minimum level.Dude, if you see this - you need to let go some people...
5/5
GoogleWe are so lucky we found Henry Adams agency, as they made our move easy. They are very helpful and responsive which makes working with them a pleasure! I would definitely recommend them!PositiveResponsiveness, Quality, Professionalism
Thank you so much Nikola!
5/5
GoogleBeth has always been so helpful and professional. Nothing has ever been too much trouble for her. Can highly recommend Henry Adams!
Thank you so much Janet!
5/5
TrustpilotWe rent off of Henry Adams and find…
We rent off of Henry Adams and find them amazing if we have any Issues in the property, it’s dealt with very quickly with good communication to a high standard - Michelle in particular at Henry Adams is really lovely and helpful x
5/5
GoogleA very friendly, open and down-to-earth initial meeting with Paul and Melissa helped determine the most appropriate route for us in whether to let or sell. Since then Melissa has professionally managed the process through to our ideal conclusion very effectively. Thank youPositiveQuality, Professionalism
Thank you Richard, we really appreciate your review.
5/5
TrustpilotPastiest and understanding
This is our first secured rented property and Henry Adams have been incredibly helpful all the way through. Our agent Charlie salter has been patient and very understanding of our situation he has answered all our questions that we’ve had. The processes has ran smoothly and we couldn’t be more happier with the customer service that we have received.
5/5
YellFantastic lettings service
As first-time landlords, we were looking for a company that would take the hassle out of renting out our house. Henry Adams could not have been more helpful, more efficient or more professional. The entire process took less than two weeks, from the initial consultation to signing a contract with a tenant. We had one point of contact throughout (Lucy) who provided regular updates on viewings and potential tenants. We would not hesitate to recommend Henry Adams to anyone seeking a letting agent in the Haywards Heath area.
5/5
GoogleExcellent letting agency! Bethanie Pickup (my contact as a tenant) provides good support and service, reliable, efficient and professional. I would highly recommend them to any prospective tenant.
Thank you so much for your review!
5/5
GoogleBeen renting my property through Henry Adams for a little while now and they are faultless. Always willing to help when I have queries. Quick to fix any problems you have and then mostly leave you to it. Would highly recommend using them.
Thank you so much for your review! We really appreciate it.
1/5
TrustpilotVery disappointing with their very poor…
Very disappointing with their very poor advice and valuation when I called them in to carry out a valuation.Probably,a chimpanzee could have out performed Henry Adams,who wanted to charge highest commission and also had the cheek to want the client to pay for professional photography.If you list the property at such a low price as they often do,they are NOT acting in your best interest.AVOID!!
1/5
TrustpilotThis is a terrible agency
This is a terrible agency. We have been renting for 3 years and have had heating issues since the beginning. They have failed to fix numerous problems and we're constantly living in cold conditions. The electricity cuts out and nobody can fix this! The attitude of the agents is appalling, yet they are happy to charge us an extortionate amount. Avoid this agency at all costs!
5/5
GoogleFriendly, helpful and understanding of my personal situation. Quick to reply and act when required. I’ve never privately rented through an agent before and it has been a very positive experience these past 12 months - Thanks
Thank you for your review Rob.
5/5
TrustpilotEvery people from this agency is verry…
Every people from this agency is verry friendly, fast response for every problemes do you have. Is second time when we rent house from them and is the best choise. I recomand them for all you will need
5/5
GoogleVery professional and easy to deal with. Ultra efficient with helpful and friendly advice. Regular property checks and thoroughness of check-in and check-out procedures leaves us confident in their abilities to manage our properties for us.
Thank you Dave, we try hard to be efficient so that is great to hear.
5/5
GoogleJane and Jade helped us every step of the way with buying our first home. They gave us a brilliant service and kept us informed at all stages, as well as making sure the other parties were doing their bit. Highly recommended.
Thank you, Richard. We're so pleased we were able to help you buy your first home. Congratulations, we hope you make some fantastic memories.
1/5
TrustpilotWARNING! Do NOT Use this letting agency!
WARNING!! Do NOT use this company!!
5/5
GoogleMelissa Twinn from Henry Adams was super helpful, responsive and knowledgeable. She helped facilitate a very stressful move for me with minimal fuss and I'm very grateful. Great Letting Agent, highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Alex, we really appreciate your comments.
5/5
GoogleI have been very pleased with the service I've received from Henry Adams. They have managed my rental property for the past year and have carried out their responsibilities in a professional manner. I would definitely recommend them.
Thank you so much for reviewing us.
1/5
TrustpilotAgent showed us a property and knew…
Agent showed us a property and knew nothing about it; couldn't answer a single question.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Henry Adams, Mid Sussex won Trusted Agent; Henry Adams, Bognor Regis won Gold; Henry Adams, Haslemere won Trusted Agent; Henry Adams, Storrington won Trusted Agent.
Tell us what you need and we'll put you in touch. Henry Adams Haywards Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haywards Heath.
