Henry Adams Haywards Heath reviews

★★★★★ 1/5

Trustpilot

Very disappointed to say the least

Very disappointed to say the least. They are very nice to you before you move in, after paying rent and deposit you will see hell. I stayed for days with no hot water in December, making numerous calls and emails and being told stories. I stayed for months with damp and mold and nothing was done, only for them to make efforts to change the place for the new tenant when I was to move out. The house was extremely cold. The worst experience ever, paying a lot of money for rent for nothing.

Tilly · 14 April 2023

★★★★★ 5/5

Google

I have dealt with Henry Adams for the last 3 years. They have provided an excellent service and both Bethanie Pickup and Melissa Twin are brilliant, they always act with 100% professionalism and are extremely efficient. I cannot recommend them enough!

Jimmy · 11 October 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Henry Adams has been great throughout the entire process of re-letting our flat. Our main contact was Charlie and he was always readily available, friendly and helpful with every query we had. I really appreciated his down to earth manner and honest advice and he was sensitive to our wishes, never pushing us to accept a potential new tenant that we didn’t feel comfortable with. Everything ran smoothly with setting up the new contracts and arranging the handover to our tenants. Thank you Henry Adams, would highly recommend!

Antonia · 21 March 2023

★★★★★ 5/5

Trustpilot

Recently moved into a rental property…

Recently moved into a rental property and the entire process was very smooth. Charlie Salter was very good and extremely helpful throughout the process, would highly recommend Charlie and Henry Adams.

Jacqueline · 15 April 2023

★★★★★ 5/5

Google

We rented a house with them for two and a half years. Throughout they were super supportive, communicative and totally professional. Thank you

Kian · 11 September 2024

★★★★★ 1/5

Trustpilot

Unprofessional in Selsey, West Sussex

Kevin, from Selsey branch was so friendly at first but when I chose to go elsewhere due to massively better rates I got an unpleasant and upsetting reply. I complained to the CEO and had an apology from him, not Kevin of course but as a result it appears I've been 'blacklisted'. Up to the point of complaint I had received multiple properties to view with Henry Adams but nothing since. This appears malicious and extremely unprofessional. Please don't use Henry Adams in Selsey.

Gabby · 11 February 2023

★★★★★ 5/5

Google

I had excellent service from Melissa, she was very knowledgeable on lettings and really helped me through the whole process as this was my first time to let. I would highly recommend Henry Adams for letting your property.

Peak · 11 October 2023

★★★★★ 5/5

Trustpilot

Amazing service and always helpful

Molly was super helpful throughout our experience and is consistently helpful and always checking we’re comfortable and happy in our new home, wouldn’t rent with anyone else now!!

Charlotte · 13 March 2023

★★★★★ 5/5

Google

Excellent service reported an issue with a vital electrical appliance and was immediately replaced with a brand new one, outstanding service from Beth Pickup at Henry Adams, and of course from the owner of the flat.

Alexander · 11 October 2023

★★★★★ 5/5

Trustpilot

Henry Adams Perfection

We approached Henry Adams Chichester and from the moment we went in the door it was 101% perfect service. We were looked after by Lesley-Anne who took us round the house at a leisurely pace. No rush answering our questions. We filled in the application form after a few minor queries all was set up for our move.Today we are in our new house thankfully we went to Henry Adams Chichester and would recommend them.

Ann · 17 March 2023

★★★★★ 5/5

Google

Courteous, efficient and sensitive to the needs of the individual. Thank you Melissa Twinn for your help.

Alan · 25 October 2017

★★★★★ 5/5

Google

Paul, Melissa and the wider team at Henry Adams were unfailingly polite and helpful even when things got a bit complicated. They were quick to respond and happy to suggest ways to resolve things. We would absolutely use them again and recommend them without hesitation. Thanks so much for all your help.PositiveResponsiveness, Professionalism

Rachel · 24 October 2021

★★★★★ 5/5

Google

The team at Henry Adams have been excellent from my first contact - friendly, knowledgeable, efficient and prompt. I have full confidence they will manage the letting of our house without issue. Highly recommended!

Stuart · 11 October 2023

★★★★★ 5/5

Google

Bethanie Pickup has always been most careful in dealing with the property that I own. I have full confidence in her ability to deal with whatever issues arise. She is always friendly and cheerful.

Monica · 11 October 2023

★★★★★ 5/5

Google

Henry Adams have been brilliant, really supportive and always on hand when needed for questions big or small! As managing agents of a flat owned by my family, they've really made the letting process easy and enjoyable despite some set backs along the way (at no fault of their own!) Melissa and Jade keep in touch at all times and it's greatly appreciated.

Amber · 25 October 2017

★★★★★ 5/5

Trustpilot

Rachel Mills from Bognor agency

Very lovely woman who take care of me with my renting!So supportive and helpful!If you with Henry Adams agency ask for Rachel for lettings and any thing else!Ewa

Ewa · 29 January 2024

★★★★★ 1/5

Trustpilot

Bidding on a house

Went to view a property priced at £1450 a month, absolutely loved it, it was perfect and seemed promising. It all felt like false advertising especially when I went to place my application, I was given an opportunity to basically bid on the house by upping the offer for rent a month? How ridiculous! No one should have to bid on a house to get a higher chance to be accepted. Especially when everyone is struggling for money. The owner took a higher offer of course and the company were useless at letting us know. Not a professional setting at all. Ridiculous

Bob · 25 March 2022

★★★★★ 5/5

Trustpilot

Peace of Mind and Practicality

As we live in France, we have Henry Adams to take care of our apartment in the UK and they have been so very well for ten years. The service is excellent and their management more than anything provides peace of mind - they have always been able to find good tenants quickly. Any maintenance issues are sorted out without delay from their raft of electricians, plumbers, handymen etc. Thoroughly recommend.

Brian · 18 March 2023

★★★★★ 5/5

Trustpilot

I want to say big Thank You to Charlie…

I want to say big Thank You to Charlie Salter for helping me to find the property for rent.Thank you Charlie well Done!

Dumitru · 7 March 2023

★★★★★ 5/5

Trustpilot

Prominent friendly Agent with huge portfolio.

Henry Adams without doubt appear to have their finger on the trigger in terms of availability. If there's a property you need, chances are they'll have it! The Chichester office has maximum presence with large windows and pay & display right round the corner. I have been dealing with Monique who has been genuinely interested in my situation and I look forward to relying on them for my new home!

Maya · 16 March 2023

★★★★★ 1/5

Trustpilot

An experience to be forgotten

An experience to be forgotten. Spare yourself the "how not to service a customer" experience and rather don't engage with this awful agency. Care is not in their vocabulary.

Doug · 7 May 2022

★★★★★ 5/5

Google

Awesome agents and in some ways the service is tailored to your exact requirements as they truly listen to them and only share with you the suitable properties. Great team and super efficient with the entire process. Thank you sincerely Melissa.

Amon · 24 October 2022

★★★★★ 5/5

Google

I have dealt with Henry Adams in Haywards Heath for a few years now and always find them excellent to work with. Everyone in the office is very personable and their communication levels are very high which I find very important. They offer everything I would expect and need when selling or renting my property.

Rob · 25 October 2019

★★★★★ 5/5

Google

Jade, Jane and Co at Henry Adams Haywards Heath have been very professional, reliable and friendly throughout their time selling my property. Most importantly for me, they have acted with integrity throughout - as I said to them recently, they are so straight forward, honest and professional that you forget that they are Estate Agents!

Nfj · 25 October 2018