Romans, Swindon Haydon Wick reviews

★★★★★ 5/5

Google

The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time, and prepared for the meeting/view. Another colleague called me approximately two hours after receiving my question about a property accepting dogs. It is the first time I have interacted with the agency, and I am impressed. A suggestion for the management, though: you should stand up to the landlords and refuse to present properties or houses that are not in order or are visibly neglected. I understand it is difficult to "force" them to do repairs and invest, but if tenants and agencies don't join hands, the situation will not improve. I understand that you are caught between owners, tenants (some neglecting their part of the contract in maintaining the house/property) and what the business needs, but sometimes you need to say NO.

D · 28 April 2024

★★★★★ 1/5

Facebook

I don't have a very good experience with Romans - formerly Dewhurst. It wasn't all that bad when I was renting from them but when I was moving things stopped being so smooth especially when it came to returning our deposit. The person I was dealing with, Christine Lancaster, made us pay 100 quid in damages. First she tried to charge us for cleaning out the garage, which we did of course, but we left items that were there when we moved in and they were even mentioned in the signed document so she said ok you don't have to pay for those. Next thing was paying for broken blinds and replacement. I admitted I broken one right away and that of course I will pay for it because that was my fault. She insisted I broken 2 and that it will cost a 100 to have them replaced. Those were the cheapes ugliest blinds btw you can get for 15 pounds off Amazon. But she claimed that it will cost 60 pounds to pay for the contractor. I told her I want to see the receipts for the work done as I don't believe a single word. But she failed to provide them and now she's dodging my emails.

Jakub · 26 March 2023

★★★★★ 5/5

Google

I have been a tenant for more than 3 years , the experience was excellent, I have never had any problem with the customer care. Ms. Naomi Hamilton is very helpful and helped me a lot during my tenancy period and also while moving the property. Thanks Naomi.

Prashant · 27 February 2023

★★★★★ 5/5

Google

I have been renting my property out for many years - originally with Dewhurst and now Romans follow their acquisition of Dewhurst a few years ago. While I was happy with the service I received from Dewhurst there was a noticeable step up when Romans took over. They have a great Landlord Portal that lets me access all my statements and invoices online. Jade from the Romans letting department has been my contact and has done an great job looking after the property and keeping me updated with the progress on resolving any issues at the property. She is approachable and helpful whenever I have had to contact her via email or telephone and she makes everything run smoothly and stress free.

Neil · 29 March 2024

★★★★★ 5/5

Google

Having migrated to Romans via acquisition, and not having much dealings with them as my current tenant had been in the property for over 4 years. They gave notice in Jan 2024 I dealt with a lady called Naomi Hamilton who managed the whole process of exiting my current tenant seamlessly along with managing the subcontractors for remedial work along with general cleaning and decorating on a very short timeline as Romans had found a new tenant within just a few days. The service from the whole Romans team was first class, But Naomi's attention to detail and communication was 1st class which enabled the whole process to go without a hitch.

Gary · 29 March 2024

★★★★★ 5/5

Google

I sold my property with the help of Jordan and his superb team. Both Jake and Jordan were incredibly helpful in dealing with any enquiries which cropped up and extremely efficient in completing my house sale. I would give Romans in Swindon 10/10 stars and would definately use them again. Thankyou.

Terena · 25 October 2022

★★★★★ 5/5

Google

Katie has been amazing throughout the process of renting through romans. Replies to emails are always so quick & all questions are answered. Katie has definitely put us at ease moving so close to Christmas! Couldn’t recommend enough

Chloe · 14 November 2023

★★★★★ 5/5

Google

Had an issue recently in the property where I live and Naomi Hamilton, which is our property manager was always helpful and prompt with any issues trying to resolve it. She has even done an extra mile, working after hours to check if partners have replied to her request and updating me later in the evening. Lovely person to talk to and very understanding. People like Naomi make a huge impact to to business! Kudos to her!

João · 28 April 2024

★★★★★ 5/5

Google

Christine and the rest of the staff are incredibly accommodating, they are friendly, understanding and always willing to go the extra mile. The welcome pack I received when I moved in was unexpected but a really pleasant surprise, the move in and out was an uncomplicated process and would definitely use Romans in Swindon again if I ever move back there, I highly recommend them.

Antony · 11 November 2024

★★★★★ 5/5

Google

I recently used the services of Romans Letting Agency in Swindon to rent a property and Katie Page was my contact in the firm. She was very brilliant from start to finish and the process was smooth and hassle free. Thank you for all your help Katie, you’re awesome.

Atinuke · 25 October 2022

★★★★★ 3/5

Google

Although staff are friendly and try to be helpful, I sense they are thwarted by higher management levels and bureaucracy. Recently, Romans omitted to forward important correspondence to me regarding council tax owed, resulting in a court summons that I had to avoid by paying a fine of £60. Since this fine would have been avoided if Romans had forwarded me the correspondence, I asked if they could cover the fine. After several weeks of following up (during which the matter was apparently escalated up various management levels) they finally agreed to cover just half of the fine (£30). I was surprised that, for the sake of customer satisfaction and for such a small sum, the client-facing team wasn’t empowered to take the decision on this and that the full amount was not covered.

Anna · 29 January 2024

★★★★★ 5/5

Google

We have had a lovely experience being tenants of a property in RWB managed by Romans Swindon. The team are very kind and friendly including our property manager Christine. They are very modern through their online dashboard to manage the property. Any small issue whether it be a window, heating, or keys which we reported through their online tenants dashboard was responded to and solved very swiftly. They made the tenant process from viewing, applying for and living at a property very straight forward and easy. Thank you!

Muhammad-Rusydi · 29 January 2024

★★★★★ 5/5

Google

The Sale of our house on Abbey Meads was breeze through Romans at Taw Hill branch with Jordan, he was attentive to detail in listing the property, the photographs were well taken. We were kept well informed at all times of all viewings with prompt feedback as this was important to us as we had already moved to the USA. Many thanks to Jordan and the Team at Romans Taw Hill. I can only recommend Romans as this is now the second time we have used them as we sold via Romans Reading back in 2016.

Chris · 25 October 2022

★★★★★ 5/5

Google

Looking for a rental property in the area, and the property I wished go view was managed by Romans, Swindon. Katie was our lettings agent, she provided a professional, approachable and communicative service. Second to none service regards enabling our viewing of the property on a date that was suitable for me with no problem at all. I will be telling everyone how professionally handled our rental was managed. How simple and easy the process was for reference checks and referees. I can only applaud Romans for an outstanding service and Katie too. Thank you.

Pippa · 25 October 2022

★★★★★ 4/5

Google

The agent that found me my flat was Mark Davison. My first viewing was good, I explained the flat was nice but too small. "Leave it with me" he says. The very next day who calls, I got one I know you will like. The flat is great, nice location, nicely decorated and at a good price, what more could I ask. Thank you made my house hunting journey a good one.

Danny · 28 May 2024

★★★★★ 5/5

Google

I was looking for a house for a while and the best service I had was at romans. very attentive and will answer all my questions. super recommend. and I recommend Kate's service, she helped us a lot and was always attentive. Thank you so much

Tatiane · 25 October 2022

★★★★★ 5/5

Google

Naomi Hamilton has been very helpful, responsive and supportive during a maintenance wok in my flat. She acted swiftly and made all the arrangements in a timely manner. It is really appreciated for her cooperation.

Cherian · 25 September 2023

★★★★★ 5/5

Google

I have always received great service from Romans in Swindon. Louise and Jade always communicate instantly whenever I need to be notified of anything. The Romans App is also great for landlords. Intuitive and easy to use.

Andy · 27 June 2023

★★★★★ 5/5

Google

I have been dealing with Rebecca Wills-Morgan at Romans mostly regarding rental of my property in Swindon. Living abroad, it can be stressful at times owning a property back home, maintaining, dealing with tenants and regulations but the team there take the stress away. I can rely on them to be responsive and I know that they also look after the tenants well. We are all winners 😊 A big thanks especially to Rebecca for helping me shop around for quotes!

Rachael · 4 October 2023

★★★★★ 5/5

Google

Rebecca was very friendly, helpful and understanding to my situation at a very tricky time, really appreciated the support. Easy to chat to and efficient at getting back to me. Thank you!

Georgina · 25 September 2023

★★★★★ 5/5

Google

Very impressed with the service I received. Jordan Roger’s came to visit my property knowing he wouldn’t benefit from any commission, but this did not stop him from giving 10/10 advice and amazing help. Great communication, very professional and seemed very experienced. Will be coming back to him.

Leon · 15 February 2026

★★★★★ 5/5

Google

Fantastic care and service from Naomi Hamilton! Naomi is an excellent property manager, pro-active, empathetic and knowledgeable. Naomi constantly keeps us up to date with what is happening with our property and is always a pleasure to work with.

V&G · 28 January 2023

★★★★★ 5/5

Google

As a landlord I would definitely recommend Romans. Jess had been particularly helpful. Great communication by telephone and emails and makes me feel confident that we are being looked after and work will be carried out. She has been very understanding of our needs.

Kerry · 1 May 2025

★★★★★ 5/5

Google

Jade Small in the West Swindon Branch manages our property (And our son's) We wrote this about her in a review. Dear Jade, We are really happy with the service you provide. You seem to have the balance right in your difficult job being 'Piggy in The Middle' between landlords and tenants. Taking a sensible approach without pandering to either party. For our property (and Alastair's) we would continue to gladly receive advice from you. Advice such as 'The average landlord / tenant would be expected to do this' One point though, please can we be informed by email occasionally on future inspections. We realise that we want to keep the landlord / tenant relationship as professional and distant as possible. However, going on an inspection visit very, very occasionally would help us feel we are in the loop! Many thanks, Andy, Jane and Alastair Blower

Andrew · 27 July 2023