Romans, Swindon Haydon Wick reviews

★★★★★ 5/5

Google

It’s been a lovely experience as first time renters with Romans. Myself and my partner found the perfect place online - it was all managed by the wonderful Holly who was incredible at sorting everything out efficiently! We went to view the place and knew it was the right place for us. Applied the next morning and was accepted shortly after! Smooth process so far, and Holly has been a great help and has made a stressful process 10x easier! We haven’t moved in or anything yet but I know it’ll be a smooth process with the help of Romans.

Lara · 9 April 2026

★★★★★ 5/5

Google

Romans estate agents Swindon were fantastic from start to finish! As first time buyers they were helpful, kind, friendly and always quick to respond to anything we had. Like a well oiled machine spoke to all of their staff at different times and they were all professional. Imogen was brilliant from the start and Ryan kept checking in on all ends and following up. Overall very impressed and made our buying journey smooth and as hassle free as possible, very reliable so thank you!

Katie · 1 April 2026

★★★★★ 5/5

Google

I had a very positive experience with Romans during my recent letting process. From start to finish, the team was very nice, understanding, and friendly, which made everything much easier for us. The entire letting process was smooth and completely hassle free. They were very professional, responsive, and always willing to answer any questions we had along the way. A special thank you to Mark, the letting agent who worked with us. He was remarkable throughout the process, very helpful, patient, and supportive. He made sure everything was clear and guided us every step of the way Just wanted to add that even after moving in their responds to maintainace issues is impeccable. I was assisted by Naomi and she is an excellent property manager I would highly recommend Romans to anyone looking for a reliable and professional letting agency.

Sky · 25 March 2026

★★★★★ 5/5

Google

We recently bought and sold our home through Romans estate agents in Swindon and the experience was excellent from start to finish. The whole team was professional, friendly, and incredibly easy to deal with. Jake and Jordon guided us smoothly through both the purchase and the sale, always keeping us informed and making the process stress-free. Imogen and Ebonie were fantastic during the viewings, presenting our property brilliantly to potential buyers. We couldn’t be happier with the service and would highly recommend them!

Tom · 28 November 2025

★★★★★ 5/5

Google

I recently purchased my first property through Swindon Romans Estate Agents and had a fantastic experience from start to finish. Imogen showed me around the house and was incredibly helpful - she never made me feel rushed and offered great suggestions for potential long-term improvements. She was knowledgeable and answered all of my questions with confidence. When it came to submitting my offer, I dealt with Jake who was equally as excellent. He acted quickly and efficiently to contact the vendor and I received a response within an hour - even on a Saturday! Overall, the team at Swindon Romans were professional, responsive and supportive throughout the entire process. I would highly recommend them to anyone looking to buy or sell a property.

Laura · 28 November 2025

★★★★★ 5/5

Google

I had a really great experience with Roman estate agent team in Swindon. Especially, Amanda is very professional , efficient and communicative and helped me from starting to end renting process smoothly. I can’t thank Roman Estate agent team enough for their outstanding service. Well recommended.

Heejin · 1 April 2026

★★★★★ 5/5

Google

Thank you so much Katie for your prompt responds to my oven not working. I also appreciate the follow up calls as well as the calls to let me know what's happening. Communication is key. Romans has proven to go above and beyond. It means a lot.

Birgit · 15 February 2026

★★★★★ 5/5

Google

Since 2019, we have been tenant under Dewhurst and later Romans. It has been a great few years and Romans as our letting agent is amazing with their services. As we journey on, we would like to say thank you to Jessica Campbell and team for supporting us during our end of tenancy.

Brayn · 28 November 2025

★★★★★ 5/5

Google

We recently bought a house through Romans Estate Agent, Swindon, and they were a pleasure to deal with. Excellent communication and very helpful. We dealt with Imogen, Ryan and Jordan, all of whom we would highly recommend. Thank you.

Lucy · 15 March 2026

★★★★★ 5/5

Google

Lauren from Roman’s Swindon went to great lengths to help my daughter and I to understand the process of letting her property. Lauren was always available to answer questions and explain how to make the property appealing to a tenant. …

Sally · 15 February 2026

★★★★★ 1/5

Google

Terrible property management (rented houses) they used to be good in previous rentals as I am a longstanding customer but my experiences in the last few months tell me something serious happened with either a change of staff or significant change of back end process or maybe they simply just don’t care anymore. I’d go with the latter as even answering the phone seems like an impossible task. Some days I call 4-5 times and nobody answers. They often close early even though they state the hours they are open everywhere including the line you’re trying to call. They regularly close tickets for repair jobs you open but without finishing or even starting the job. I guess this makes it look like everything is great in the office but does nothing for the customer. When it gets extreme they won’t take or acknowledge a complaint even when you push hard for official complaints procedures. You end up trying to get the sales team to help as at least they will take a call but it’s not a priority for them Absolutely useless rental company who used to great. Sales 5 star , after sales & property management not even 0.1 of a star.

Dean · 15 April 2026

★★★★★ 5/5

Google

I had the pleasure of working with Naomi Hamilton and I couldn’t be more satisfied with the service she provided. She has been incredibly nice, professional, and attentive throughout my families entire time with Romans. Every time I had a question or concern, she responded promptly and addressed my issues with great care and efficiency. It’s clear that she takes pride in her work and truly cares about her clients. Her dedication and excellent communication made what could have been a stressful experience so much smoother and more enjoyable. I highly recommend Naomi Hamilton to anyone looking for a reliable and responsive agent in Romans

Taofiq · 27 November 2024

★★★★★ 5/5

Google

So far so good. Our dealings with Romans have been very good and very detailed. Mark Davison has been our point of contact through the start of our search and find of property. He’s always been honest and always kept us upto date with regards to the tenancy. Everything took alittle while but he was always at the end of the phone or email with information. Can’t fault the service so far. Nice little touch too of a moving in pack. Silly things but nice they’ve thought about it.

Mike · 1 November 2024

★★★★★ 5/5

Google

“I had the pleasure of working with Amanda as my lettings consultant for my first move in the UK, and I couldn’t have asked for a better experience. Amanda was incredibly helpful, always in constant communication, and went above and beyond in offering guidance and suggestions that were both thoughtful and informative. She made the whole process smooth and stress-free, ensuring I felt supported every step of the way. I highly recommend Amanda to anyone looking for a reliable and dedicated consultant. Thank you, Amanda, for making my move such a positive experience!”

Kevin · 1 November 2024

★★★★★ 5/5

Google

Today was a very busy day for me, but when given the opportunity to share my experience, I decide to dedicate time to write this epistle because the quality of service that I received deserve my time. I wouldn't hesitate to give a review of the smooth service that I received from the team at Romans (Lorraine, Ema, Kate and Patrick). I wish that I was provided with pre-defined criteria so that I could allocate scores, and I would have scored this team a100%. Reasons why I would score this team a 100% 1. From the moment that I started contacting you (Lorraine) about the updates and if there were chances of me moving in by the set date, you answered me very nicely and clearly, and not just that, you called me every step of the process to update me about what stage you, are and what you were doing. You gave me a turnaround time that was met. I remembered you called me after office hours, one of the times to give me update on the rental progress, and that amazes me as other companies that I have transacted with in the past, never work past their scheduled working hours. In summary, your attitude and the service you rendered me was great. And Ema, your service was great, you were the person that introduced me to the property, and you answered all my questions calmly and professionally irrespective of how many times I called you. And Katie, you handled my documentation swiftly, your service was great. And Patrick, you are just a call away, helping me settling in swiftly, aren’t you great? You are! 2. Did I achieve my aim of coming to Romans? And was all the paperwork done accurately and on time? Definitely yes. I came to Romans to rent a house, I got the house, all the deadlines were met, the paperwork was concluded, and I received my e-copies of documents and moved in smoothly. 3. Am I happy at the end of the day? Definitely yes. And I am happy to recommend Romans to anyone who desires to rent without stress. 4. Will I want to do business with you next time? Definitely yes, and not just you (Lorraine) but your entire team. Ema, Katie, and Patrick were all great. It's been more than 18 months with Romans and I am still enjoying their service

Joy · 25 September 2024

★★★★★ 5/5

Google

We viewed a property recently with Romans and Alice Fairclough conducted the viewing. Despite the property not being right for us, this was probably one of the best viewings we’ve experienced over the last year with various different estate agents. Alice was very friendly, yet professional and gave us all the knowledge we needed without having to prompt questions. We will definitely consider Romans in the future for selling our property, as I would have every confidence in them after the viewing we experienced.

Beth · 25 September 2024

★★★★★ 5/5

Google

I was a tenant with Romans, Swindon for 2 1/2 years and had no issues whatsoever. Naomi Hamilton was my property manager, and the interactions we had were very good, I found Naomi very personable and easy to communicate with regarding my exit from the property and she was very helpful with regards to obtaining my deposit back after I left. Thank you to everyone involved in my tenancy and in particular to Naomi for her assistance at the end of my tenancy. I would very much consider a future let with Romans if the situation arises

Lee · 25 September 2024

★★★★★ 5/5

Google

Having been a tenant through Romans for over 7 years, I have to say they are fantastic. Great systems for reporting faults etc and extremely helpful and prompt to respond.. especially Naomi Hamilton who is our property manager. She has been amazing in helping with a leak we had in our bathroom which resulted in a new bathroom suite been fitted. This was all arranged and sorted within a week. I find Naomi and other Romans staff we dealt with to be very human too..unlike other businesses they really have superb people skills and she is a credit to the business as a whole.

Moira · 12 August 2024

★★★★★ 5/5

Google

We would like to say a big thankyou to our property manager Jonathan for exceptional service and support. A recent end of a tenancy was processed swiftly and efficiently by Jonathan. Good contractors were organised very quickly for a couple of issues and we were very pleased with their work too. We would not have been able to organise the work so quickly ourselves, which proved the benefits of a full property management service by Romans. Jonathan was very quick to respond to all our calls and emails. Thankyou.

Melanie · 27 July 2024

★★★★★ 5/5

Google

New to Swindon and searching for a property to buy. Came across a Romans estate agent and gave them a ring, from start to the end of viewing Katie page has been a god sent. Absolute gem of a person, so informative, answered all my questions and was an email away with swift responses. A++ for service. Would highly recommend her. Thanks Katie for your service. Will definitely approach you for our purchase. A++ service 😀

Priya · 25 September 2024

★★★★★ 2/5

Google

I am writing to express my profound dissatisfaction with the service I have received from Romans Letting. After deciding not to proceed with a property, I was promised that my holding deposit would be returned within a week. However, it has now been over six weeks, and despite numerous inquiries, the deposit has not been refunded.My experience was further marred by my interactions with Tammy, who is apparently the lettings manager at Romans in Swindon. Her unprofessional and disruptive behavior during our conversation, combined with a severe lack of customer service skills, made an already frustrating situation worse. Tammy seemed more interested in asserting her title than in resolving my issue.Fortunately, my experience improved when I spoke to Adam, the regional manager. He was kind, supportive, and maintained a professional demeanor throughout our conversation. I am grateful for his assistance and his assurance that my refund will be processed soon.In summary, if everything goes smoothly with Romans, then great. However, if any issues arise, be prepared to stand your ground. The discrepancy in service quality among staff is significant, and unfortunately, my experience with Tammy was a stark contrast to the professionalism exhibited by Adam.

Earle · 27 June 2024

★★★★★ 5/5

Google

My partner and I are just approaching completion on our first home. We cannot thank and recommend Romans enough. From viewing, Romans were so helpful in answering our many questions. With offers, they gave us good advice - especially Jordan and Katie. Then while our solicitors were slow and at times not replying to us, we were given a Move Manager who was absolutely exceptional in speeding the process along. Catherine answered many questions that should have been directed elsewhere and gave lots of support while I was worried! We would definitely look to sell/buy through Romans again. Thank you all! :)

Megan · 27 June 2024

★★★★★ 4/5

Google

We have dealt with Mark Davison, Naomi Hamilton and Lorraine Coakley during our rental via Romans. Mark was the initial agent and was responsive and very honest in his dealings with us. Lorraine dealt with the paperwork and communication has been excellent and the process smooth. Naomi Hamilton is the property manager and thus far has been a pleasure to deal with. As you would expect we have had a few minor niggles during the move and Naomi has delay with us and the landlord quickly and with a very positive manner.

Robin · 28 May 2024

★★★★★ 5/5

Google

I recently had a great experience with Romans, and my property manager, Ms Naomi Hamilton, was exceptional. From the start, her service has been exceptional. Naomi is not only friendly and professional but also very proactive. She played a key role in arranging the installation of an EV charging point at my property, communicating effectively between me and the landlord to ensure all my needs were met. Naomi’s responsiveness and attention to detail made my tenancy experience smooth and enjoyable. Her dedication to her clients is evident in every interaction, and she consistently goes above and beyond to address any issues promptly and effectively. Supportive property management experience.

Meiran · 28 May 2024