Trusted Agent profile · Haydon Wick
★★★★★
271 reviews across 2 platforms
27 Aiken Road, Haydon Wick, SN25 1UH
Romans, Swindon's office in Haydon Wick, at 27 Aiken Road, is rated 4.7 out of 5 across 271 reviews on two platforms, including 267 Google reviews rated 4.7.
Every review we hold for the Haydon Wick office, from every platform, shown as written. First names only.
5/5
GoogleBeen renting with this company since October 2023. They have been professional and courteous throughout. Very quick to get maintainance and repair issues sorted and keep us abreast of progress. I believe Katie is our current property agent, and has been really helpful with communicating with us. Excellent team and would recommend.
5/5
GoogleI would like to give a special shout out to Katie from Romans. Honestly one of the loveliest people I have had the pleasure of dealing with. Very helpful, always understanding of any problems as well as able to settle any issues quickly and efficiently and genuinely just an all round pleasure to deal with! 5 Stars don’t do enough justice, I’d give her 10 if I could!
Dear Will Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlice Fairclough the Senior Sales Advisor has been excellent at keeping in touch after viewings & providing feedback. Compared to some other agents that I am currently using in other parts of the UK Alice and the rest of the Romans team in Swindon ( Patrick in rentals and Jake and Jordon in Sales ) have done a great job- would definitely recommend !
Dear Gillian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleChristine Lancaster has been my Property Manager and primary contact at Dewhurst/Romans over many years. She provides a highly professional service. Christine is responsive, reliable, arranges repairs on a timely basis and provides sound advice. In fact she is an absolute superstar...many thanks for your great work over the years Christine.
Dear Matt Webb Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHi, Thank you Catherine McNicholas and Jordan Rogers for your wonderful job, for making sure everything was going as it has to, for following my case all the working days from morning until evening with a lot of perseverance/persistence. Only with your help everything became achievable and had a successful result in time. Thank you Romans.
Dear B All Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have used Dewhurst Letting Agents since purchasing a house from them over 10 years. In all that time Christine Lancaster has provided me with first class advice and help whenever i have required it. Not living in Swindon it is reassuring to know any problems will be dealt with promtly and efficiently. Christine is a real credit to your team.
Dear Cyril Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a fantastic experience with Romans! The process was straightforward especially if this is your first time renting. I had all my references handled by one of their colleagues named Amanda Force-Jones. Amanda always updated me on the …
Dear Aneeka We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI’d like to give a special shout out to Jake - assistant manager at Tawhill Branch Swindon. He was so brilliant and communicative- I don’t know what I would have done without him. I would recommend using Romans - great service from start to finish!
Dear Karen Pearson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI’ve let my property through Romans for 2 years now and am really pleased. A special mention to Jade who is a pleasure to work with, always very prompt in sorting issues and keeping me up to date with everything, would definitely recommend her managing your properties.
Dear Hannah Claro Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDewhurst/Romans have been managing a property for me for several years now and my experience over that time has been great. My property manager, Christine Lancaster has provided me with excellent service. Always polite, helpful and professional. Thank you Christine and the team at Romans.
Dear Kevin Stibbards Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJade Small is our Property Manager at Romans Letting, in Swindon. She is a pleasure to deal with. She is very efficient and friendly, and very proactive when dealing with any problems at our properties. She always replies promptly to emails and responds to voicemails, without delay. She is a credit to the company.
Dear Jd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am a former client of Romans and have recently moved abroad. I needed some supporting documentation and Tom Bath was extremely quick to provide the required information. While a client, I always had prompt service and professional interactions with Romans (and the Dewhurst team prior to the change). The Swindon team are the best lettings team I've worked with.
Dear Randy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have just become a tenant though Romans. Naomi has been really great. Very helpful and friendly with anything that I have needed help with and with a quick response.
Thank you for letting us know about your recent visit to Romans Estate Agents Swindon.
5/5
GoogleWould like to say massive thank you to Ema Antalova for her high professional service and help. We applied for house which has gone very quick but Ema offered us alternative and now we are going through the stages of renting, and it’s all smooth, easy and stress free. Amazing service and also responding so quickly. The best agent!
Dear Anastasija, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service from Jordan and the team at Taw Hill Branch. Always happy to accommodate extra viewing appointments at short notice and extremely proactive throughout the sales progression. Thanks!
Dear Leon Muir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!
Dear Huybinh Le Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI'm a tenant for this estate agent. Awful customer service, everytime we call, it's blunt and rude. This morning I called about them saying I owed money (I don't all paid up) and Emma was just rude and blunt, I did need to talk about a few other things but she hung up on me
Dear Chris Pithers, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleChristine Lancaster has always been exceptionally helpful. Over the years she has always been very professional and helpful. From the days of Dewhurst and currently Romans, she has always stood out and represented the company well. Thanks Christine.
Dear Joseph Sam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNaomi Hamilton has been very responsive and helpful. If I have a question or concern , I know she will respond to me quickly and efficiently. I feel like I am in safe hands.
Dear Jenn Pod23 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally Awesome service . I have been with Romans since 2018 and I am very happy with the service. Especially Christine Lancaster , my property manager is very helping and have always provided her support for any queries related to the rented property
Dear B Aditya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbsolute 5* for mark & Amanda there were a few bumps in the road to secure are tenancy agreement. Resolved in a quick and professional manner we couldn't be happy in our new family home
Dear Sandra Many thanks for your lovely review for Mark and Amanda, they strive to provide such a service and will be really pleased to read your kind words. Best of luck … More
5/5
GoogleWhat else can I say other than Thank you to the team at Romans Estate Agent in Swindon and I would 100% recommend them and will use them again should the chance arise. …
Dear Stu Westley, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
5/5
GoogleMark was awesome in sharing information and giving feedback as and when necessary. At a point I felt I was disturbing him but he indulged me at anytime. I am grateful for his patience.
Dear Benedict Gasu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave sold our house with Romans estate agents in Swindon - marketed really well and received excellent service from Jordan, Ebonie and Imogen!
Dear Lee Clark, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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